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reply posted Apr-16-2013 “Hi
We really apologize for the inconvenience.
This is a international order going to Brazil.
You placed the order on 3/7/2013 and it was shipped by 3/13/2013 We do not have any control over the USPS that they may delay sometimes international parcels.
Again we are sorry for the inconvenience.
Shopbyus.com
Customer Support”
reply posted Mar-21-2013 “Thank You for being a repeated costumer. We appreciate your business.
Shopbyus.com”
reply posted Mar-21-2013 “To everybody reading this review. Here is the other side of the story.
on 2/13/2013 we have been contacted by this costumer that he lives in India and he wants to place an order and he wants to know the total price. after discussions of back and forth of the same questions if we have it in stock and how long it takes to get there.
He then asked if he can get some kind of discount we decided to give him a discount of $7.
he placed the order on 02/22/2013 02:58PM and it was shipped on 02/24/2013 10:53AM. with tracking number CJ402295405US anyone here can track it.
Then on the same day we shipped it and sent him the tracking number from the USPS he emailed us right of way stating that this tracking number does not work. this is what our costumer service replied
"Dear S***,
You order was shipped today, a couple of minutes ago, Please allow 7-10 business days for the package to get from the United States all the way to India. As I'm sure you are aware The United States Postal Service does not work on Sundays, once the package is picked up by the USPS on a working day the information will be updated.
Sincerely,
Customer Service
then on Monday the 2/25/2013 he emailed again stating that now it shows electronic info received we told him again he should give by the end of the business day for the package to picked up.
on 3/1/2013 he emailed saying that he has not received it. and it shows when tracking that it is still in NY and we should contact the USPS for him to find out what is going on.
We explained him that it got scanned at the international service now the next scan would be in India so lets give it some time.
on 3/12/2013 he got it and he emailed us stating that that it has two problems.
1) there are 2 deep scratches where the temple folds and touches the glass.
2) there is no neck string included as mentioned in the photos.
at first I went up to representative that shipped it and I asked him about the damage he told me that he specifically made sure that this has no damage since its going international. he said there was no scratches.
Then he sent another email stating that the authenticity card has no stamp. then he emailed again with the issues on the same day. so on 3/12 we already had 3 emails from him. on 3/13 he emailed us 5 Times with the same thing.
this was our response on 3/13/2013 less then 24 hours after his first email.
Dear S*****,
We have received your email, we inspect each and every pair of glasses that we send out. I assure you that the item you ordered was 100% in new condition. The warranty card always comes blank because they come directly from the manufacturer. The card and the glasses together are enough for the manufacturer to honor the warranty, they do not need to be signed or stamped. You are correct that the neck lanyard is missing, the manufacturer had run out and we were unable to send them. If you are completely unsatisfied with the product you must send them back (at your own personal cost) and we can get you a replacement pair or administer a refund.
Sincerely,
Customer Service
he emailed us again about the neck string so we emailed him
Dear S***,
We did not know they were out of neck strings till you contacted us. We will administer a 5% refund for the missing string. We do know that we inspected the glasses and they were in great condition before they were sent to you. We apologize if they were damaged while on their way to their destination, but we can not be held accountable for what the postal service does to your mail. If you decide to return the glasses please let us know now so we do not administer the refund of 5%. If you would like to keep them we will administer it as soon as you respond.
Sincerely,
Customer Service
he then responded that this will be cool and if we give him the 5% plus the $7 he will be good.
we answered
Dear S***,
We have administered the five percent discount in the amount of $12.39, when you were charged for the original order you were given a seven dollar discount. We are very sorry that this process was not what you expected.
Sincerely,
Customer Service
After all we gave him the credit when no credit was due. we have offered him to take it back. it took 18 Days to India that is not long for international shipments.”
reply posted Mar-21-2013 “Hi Dear costumer we have checked and it seems that the order got delivered to you on March 7.
Thank You”
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![Share](javascript:share_rating({"review_body":"First time ordering with them and very pleased. Although my item was back ordered, I was kept informed and actually received my item earlier than expected. Would not hesitate to order from them again!...","link":"http:\/\/www.resellerratings.com\/store\/ShopByUs\/review\/2776451#comment2776451","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ShopByUs.jpg","store_name":"ShopByUs","username":"trex_romano","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The order process was easy. Merchandise arrived in a timely manner and in good condition","link":"http:\/\/www.resellerratings.com\/store\/ShopByUs\/review\/2765801#comment2765801","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ShopByUs.jpg","store_name":"ShopByUs","username":"gan2six","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Took just a little while to send it but Im very happy with my item. Awesome shape, just what i wanted.","link":"http:\/\/www.resellerratings.com\/store\/ShopByUs\/review\/2686377#comment2686377","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ShopByUs.jpg","store_name":"ShopByUs","username":"Zooth911","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordering was very easy and received in less than a week. ","link":"http:\/\/www.resellerratings.com\/store\/ShopByUs\/review\/2657023#comment2657023","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ShopByUs.jpg","store_name":"ShopByUs","username":"dalorac","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I made my order on the 03\/07, and still haven t got, besides that I haven t recevied any explanation about it.","link":"http:\/\/www.resellerratings.com\/store\/ShopByUs\/review\/2614373#comment2614373","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ShopByUs.jpg","store_name":"ShopByUs","username":"Lucianamador","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The eyeglass frames were exactly the ones I wanted! I would have given a 5 star rating if they would have arrived sooner. There was no indication that the order would take so long to arrive (3 weeks).","link":"http:\/\/www.resellerratings.com\/store\/ShopByUs\/review\/2569035#comment2569035","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ShopByUs.jpg","store_name":"ShopByUs","username":"lsaathoff","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Shop By Us always has authentic merchandise and has always been helpful and fair and honest with me. I have been buying sunglasses from them for a couple of years now and I recommend them highly.<br>keith","link":"http:\/\/www.resellerratings.com\/store\/ShopByUs\/review\/2513717#comment2513717","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ShopByUs.jpg","store_name":"ShopByUs","username":"K_phares","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"THE WORST PLACE TO SHOP FOR SUNGLASSES!!!!<br><br>iv mailed them 3 times since i got the sunglasses after 18 days of placing the order!! and got a reply just now...<br>here are the problems\/defects i get my sunglasses with :-<br>**1** the product i got has 2 big scratches where the folded temple bars touch the lens.<br>**2** warranty card not signed\/stamped.<br>**3** neck string missing.(they knew about this and did not inform the customer until now when i mailed em 3 times!!!)<br><br>no one replied to my mails for 2 days.. but just now got a very useless reply..<br><br>now i dont know how people can buy sunglasses from them if they are giving scratched\/discarded products... <br><br>i couldve settled if they could refund some amount which would save them discarding this piece and issuing a new one.. but they dont seem to be ready for tht either!!<br><br>wow!! <br><br>i was also told about the 7$ discount at the time of check out. but the billing was still done without the discount.<br><br>this is really unacceptable.<br><br>a very very very unhappy customer.<br><br><br>now IF AND ONLY IF they can give the reduction and refund of price or some possible way to get my sunglasses without waiting for 18 days after; they receive this scratched product, i am willing to re-write my review.<br><br>NEWS!! <br>now they say that the manufacturer RAN OUT of the neck strings!<br>1. you shouldve told this to me when you were shipping the product.<br>2. or probably offered a discount on it.<br><br>NOW they want me to SHIP IT BACK at MY OWN COST... so i pay $40 to ship it back and lose the $40... the WORST PLACE TO SHOP FOR SUNGLASSES!!<br><br>please dont buy anything from here... ul be cribbing as much\/more than me!<br><br>shray","link":"http:\/\/www.resellerratings.com\/store\/ShopByUs\/review\/2501427#comment2501427","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ShopByUs.jpg","store_name":"ShopByUs","username":"shray","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Muy satisfecho de haber comprado a ustedes sobre todo por su atenci\u00f3n al cliente","link":"http:\/\/www.resellerratings.com\/store\/ShopByUs\/review\/2500233#comment2500233","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ShopByUs.jpg","store_name":"ShopByUs","username":"Emiliofolch","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I didn't receive the order yet.","link":"http:\/\/www.resellerratings.com\/store\/ShopByUs\/review\/2434099#comment2434099","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ShopByUs.jpg","store_name":"ShopByUs","username":"jccoops11","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am very pleased with my eyeglasses. I nearly purchased the same pair for x2.5 the price at a major eyewear\/exam business. ShopByUs had a much better price. They were, however, back-ordered 7-10 days. I was informed that my shipping would be upgraded to priority as a make-good for the backorder delay. That didn't happen. They were still shipped USPS Ground. I would order from ShopByUs again, but plan on being very patient with the shipping and delivery time. ","link":"http:\/\/www.resellerratings.com\/store\/ShopByUs\/review\/2419385#comment2419385","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ShopByUs.jpg","store_name":"ShopByUs","username":"LMcCawley","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I like the prices that cheap and customer support tried to help me check my item even if I had to call them many times to check my order status but it wasn't them fault only so I think next time I'm looking forward to buy sunglasses again.","link":"http:\/\/www.resellerratings.com\/store\/ShopByUs\/review\/2409587#comment2409587","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ShopByUs.jpg","store_name":"ShopByUs","username":"Anantranana","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My order was backordered as well, 7-10 business day. Which is quite inconvient, considering i needed my glasses soon. I thought it was also a bit irritating that once i placed the order, thats when they informed me they were out of stock, so it was too late to buy them somewhere else. When the glasses came, they did not fit properly, which was strange because i tried on the exact pair at a ray ban seller. The cherry on top is when i wanted to return them. They charge a 20% "restocking fee". That is just bad business, sorry guys.","link":"http:\/\/www.resellerratings.com\/store\/ShopByUs\/review\/2399303#comment2399303","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ShopByUs.jpg","store_name":"ShopByUs","username":"sushacat","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a pair of glasses yesterday and I received an email today stating it was backordered 7-10 days. I'm not so pleased with this website so far but that may change when the glasses ship... If in fact they do...","link":"http:\/\/www.resellerratings.com\/store\/ShopByUs\/review\/2356273#comment2356273","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ShopByUs.jpg","store_name":"ShopByUs","username":"Vivian.M21","rating":"1"}, "single");){kind=link}
"Placed the order with ease. Order confirmed. Within 24 hours I was informed the item is no longer available. Sooo disappointed. Credit Card was refunded"