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"I ordered 3 Samsung un46es7100 (46" slim LCD TVs) from SHOP.com. Their website does indicate the TVs are refurbished. Now, my understanding of refurbished is the item was returned due to defects, and was repaired by the manufacturer to be sold in like new condition. Well, all three TVs I received were damaged with cracked and broken frames, and the accessories were missing. There is a huge difference between refurbished and damaged merchandise. They should have advertised on their website that these are damaged items and are sold in AS-IS conditions. But again, who in their right mind would purchase a TV with cracks or broken pieces, does not matter how cheap it is. I find their bait and switch tactic shameful in that misleading customers to believe they are getting a deal, but in fact was being taken advantage of. They are still taking their sweet time working on getting a “return authorization” as thou this is an honest mistake of isolated nature. This is no fluke, not when all 3 TVs came with similar damages while the shipping boxes were nicely intact. I emailed them stating if they do not resolve this matter by tomorrow, I will initiate a dispute with my credit card company. Meanwhile, all this is taken up a lot of my time, not to mention I am out $3,000.00. This company is awful, and should stay away at all cost. I just cannot believe there are still companies trying to pull this type of crap on people. Next time just go to Amazon, and you can sleep better at night knowing you will get what you paid."
"I use shop.com for purchasing groceries, office supplies, clothes, makeup, virtually just about everything! I love the cash back feature! and shop buddy has saved me a lot of money! I read the other reviews and most people do not understand that the partner stores are separate sites and that shop.com is a portal to those other stores. If there is an issue with a particular store then that store has to rectify it."
"I ordered Qty 3 32Gb MicroSD cards and received 16Gb MicroSD cards and Shop.Com nor NextDayPC.com will respond to my pleas for assistance. Product at: http://www.shop.com/Maxell+32+GB+MicroSD+High+Capacity+microSDHC+1+Card+Class+10+-839534071-p+.xhtmlBUYER BEWARE!!!!"
"LOVE the site. Just a dog food, crate, leashes from various pet website include Petco as one of the partners. Plus just got a new set of bed sheet with free shipping. Some new socks from Target and my Chicago flight ticket from Orbitz. LOVE the Free cashbacks program. I usually just leave it there since its all extra bonus !! Now I have accumulated over $500 on my cashbacks acct and recently I requested partial the cashbacks back and it was send to me by check. It's awesome !!! I just bought $50 worth of house hold item such as toilet paper, paper towels, contact solution, ...etc from Alice.com from shop.com and was able to use the cashbacks to pay for it so its like FREE money. Its also free shipping over $50 order !!!!! LOVE it"
"I love shop.com. I ordered products from stores I normally shop and I got over 200 dollars in cash back program in 2012. Products arrived fast and I am very satisfied with this online shopping website."
"i receive the wrong product.. they want me to send back with the return label. the return label will take 2-3 day to be email to me... and they said they have to wait till they receive the wrong one to send me the right one ??? so i dunno how long that whole thing is going to take.. i'm just very upset.. it's not my fault they send me the wrong product"
"STAY AWAY!!! This site is the worst!! They promise you a rebate and then it never is available. After making a large purchase had to email over and over to try to get the rebate credited. Emails went unanswered and then they told me they cannot help and I will need to deal directly with the seller to try to get the rebate. They should be closed down!!"
"Do NOT use this website! I ordered, they sent me a confirmation. When the product did not arrive, I attempted to contact customer service. They blamed it on the company they placed the order with. I called that company and they had no record of my having ordered. I never got the product."
"Shop.com is linked and powered by market america, this company only wants money from people. So what if they give cash back, its only few cents and they claim it will "add up" how are you suppose to go back to order and make it add up when everything they have listed are crap. I searched up many things and I gave this website and try but their search engine is messed up. I searched "electric shaver" and they gave me results of manual shavers. This is not only once but with many other searches. I also think Amazon is better since they are cheaper than shop.com which negates the fact that shop.com offers "few cents cash back" DO NOT buy from this website."
"Ordered an item from Shop.com, which shipped from Modern Furniture Warehouse. Item was not what was ordered. Modern Warehouse blamed it on Shop.com, either way, this item is still available on Shop.comand is not the correct item pictured. Of course now, I have only the option to keep this piece of junk that was sent to me, or get a refund. Obviously they have never had the pictured item.Bad business if you ask me!!!! Item 4164887"
"Bought an ASA from them, came in quickly, except it was the wrong color. Called them and asked, apparently the color I wanted was out of stock, but they sent me this one without telling me. I then asked if I could return it, and they said yes, except they'll also charge me restocking fees and I wouldn't get any reimbursement for shipping..."
"The order was canceled 2 days after it was placed with a reason "because the item(s) ordered are currently out of stock". All 5 items and 2 days later?! Of course, everything was "in stock" when the order was placed."
"Well my Mom did like the Jacket and it arrived in average time. However, I decided to purchase it from shop.com because it was the cheapest price and it was only the cheapest because of $10 off.But they didn't mention that the $10 off that shows off in your cart is something that takes up to 45 days to process and won't shop up on your credit card bill until it's processed. So they give you the illusion it's right away, you even type in a coupon code, so now I get to wait till near the end of January to see if I need to complain to them a second time."
"I ordered a Pentax DSLR camera from Beach Camera via Shop.com. I would have ordered it directly, but Shop.com had a $25 off coupon code, WIN25.Everything went fine! Shop.com passed the order onto Beach Camera, who then did all the hard work and got me the camera quickly."
"I ordered a $1,574.00 Plasma tv through them , I tried (to no avail) to purchase the extra warranty with it, which for no reason that they could give me wasn't appearing through their portal link (they said their site should have EVERYTHING that is on the store's site, It doesn't!!) all this was on my dime, they have NO toll free telephone number! They said they would look into it & call me back, but never called me back , so I go ahead & buy it anyways, with no extra warranty as I wanted to order through them to get their Get10Back rebate.) Well according to their rebate info "Please note that with SOME banks there MAY be a delay in processing credits and your credit MAY appear on a subsequent billing cycle." What they say & the truth are VERY different........I called American Express, they said that it would show up right away, there are no delays in posting a credit like that, upon calling them (again, my dime) they tell me that it was CLEARLY stated that it will not be posted for at LEAST 45 days from the receipt of the item, Just in case there is a problem.. that would require them to take the rebated $$ back from your credit card. THEN whatever additional time that it takes your credit card company to process it. That is assuming that it ever comes! I told the rep that it was VERY misleading, as it is not a question of "It MAY" take an additional billing cycle. It most DEFINITELT WILL take at least 1 if not 2 billing cycles, Then , IF it doesn't appear, maybe with smaller purchases, you might just forget to keep checking for the rebate, & it never appears & you forget about it! I asked to speak to someone to correct their "misleading" terminology regarding the rebate, the rep said no, there was no one she coud refer me to, that she felt it was not misleading, Try telling your boss you "MAY" show up at work or you "WILL" show up at work, those words are not interchangeable! So, American Express said that they will take care of it, so I will contest the charge, & they can be inconvenienced & spend their time & $$ (like I did) to get it straightened out. I told her IF they were honest up front & stated that it takes at LEAST 45 days BEFORE they even start to process your credit, I could have decided if it was worth it to me to wait , but instead they IMPLY it "with SOME banks, it MAY appear on a subsequent billing cycle" & it is YOUR BANK"S fault that it takes so long, & you keep calling your bank, wasting your time, checking to see what's up! When they have no intention of EVER even sending it to your bank for AT LEAST 45 days! Do you think that the 45 days they are "holding" your money, awaiting processing that it hmmmmmmmmmmmmm it may possibly be in an interest bearing account, multiply that by how many people's orders at 10% collecting interest....Bottom line, I don't have any warm fuzzy feeling from this purchase, all the extra phone calls, being spoken to like I was an idiot that couldn't read,(when I can read & what they said & what the rep said they do are 2 VERY different thinga) the rep said you have to wait 6-8 weeks for a rebate from buy.com! I said yes, BUT THEY TELL YOU UP FRONT, so you know what the deal is, you lie & IF you lie, or "mislead" about this, how do I know you will even send the rebate? If you wait too long you can't contest the charge! Soooo, no, I don't think I'll be back! BTW, (to give you an idea of their "records" IF you have a problem...) the rep said there was NO RECORD of me EVER having contacted them before, so I guess I won't have to pay my cell phone company for those telephone calls when I was trying to buy the extra warranty from them, ..you think??"
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