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Item showed in stock when ordered - cancelled for lack of stock a week later
"I placed an order on shop.com August 10th. My credit card was charged the same day. On August 14th I received an email from shop.com informing me that my item was on back order and was expected to ship August 16th. On August 16th I received an email telling me that my order had been cancelled. No reason was given. I contacted shop.com customer service and was told that the order was cancelled because the third-party vendor who shop.com used to fulfill my order was out of stock of the item. It took almost a week between the time I placed my order and the time the order was cancelled. I could have potentially ordered this item from a different retailer at the time I originally placed my order, however now the item that I ordered seems to be out of stock everywhere. Shop.com told me that, although they are sorry, they are merely the "facilitator" in this transaction. To that, I say, "Sorry, but I placed the order through you and the successful delivery of that order is ultimately your responsibility". The shop.com customer rep I dealt with did seem to want to be helpful and I told him that if he wanted to ensure my satisfaction he should find the item from another vendor and have it shipped to me. I haven't heard back.The only reason I'm giving shop.com two stars instead of one is because they did reply to my emails promptly and did seem to want to help. My advice is, if you're buying something from shop.com make sure your order is not being fulfilled by a third-party."
"I saved $200 ,place where you shop and get paid,But customer service is very poor."
Wrong delivery Information
"Shop.com is a an aggregator for different selling sites. There is a fundamental disconnect between shop.com and thee sites. I've recently placed an order on shop.com and received the estimated delivery dates. As I didn't receive the product on the establish deadlines, I call the shop I had bought from ( only then I found out it was not shop.com) and they said it would take extra 2 days and they would have never committed to the dates shop.com did. So basically , you place an order at shop.com, they inform you the delivery dates but in fact have no idea if the actual seller will be able to fulfil those dates. I have a very said boy with a delayed present as a result. Never again."
Great cash back and discountd
"I saved around $900 last year between cashback and discounts I found on this site."
They DON'T Honor Their Coupons
"They advertised on Groupon stating "Free Shipping" on orders $99, but when I bought something from them, I was charged $75 shipping. Called about it, yet they didn't care. There were no restrictions on the deal. DO NOT fall victim to their scam advertising."
"Saved $$$, Very satisfied."
Best Shopping Site EVER!
"Don't miss it. Where can you get paid to shop? Shop.com"
Horrible customer service
"I don't hear anything from them after ordered days. Call them, don't even has real people answer the phone. "
"Really enjoyed the experience and earning cash back"
Charged me for product they couldn't ship
"I ordered product and was charged for it. A few days late I was notified that my "order was cancelled" because they were out of stock. I find it hard to believe that modern companies don't have accurate inventory control. Since they are taking 3-5 days to refund me (totally bogus), it must be some kind of scam to take advantage of the float on my funds. I won't be using or recommending them."
Integrity at work!
"Easy to order, prompt delivery, order was complete! Integrity at its best!"
Can't get any better!
"Top notch person service, super fast shipping, no problem so far, but if any I am sure they will take care of me!"
Always A "10"!
"The Best vitamins, cosmetics, and everything in between. Never been dissatisfied with any product. And, the plus is, that I can shop at many, many other stores connected and earn cash back! What's better than that?!!!"
All time Winners
"Wow! my product was delivered in less time than I expected and I loved the new product. "
Excellent company and service
"I love doing business through Shop.com. Not only do I get excellent service but I also get cash back on my purchases!"