Apparel & Jewelry
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"I have ordered size M 38 shoes and instead of that - received 37 (mistake occured while ordering)! I would never order too small shoes for me, I check order details before confirmation 1000 times. It seems they automatically changed it and I even did not notice that. The wedding is 2 weeks away. I've spent £70 overall and returning would cost £54+ from London. Insane. I'm gonna sell them on ebay instead."
"Worst company ever! Products are defective - and those that don't have obvious defects are inferiour in quality (as noted by other posters, probably fake). Return policy is misadvertised, unfair, costly to the purchaser (and especially unfair for a person wanting to return clearly defective merchandise). Customer service staff are condescending and unhelpful. Lots of "explanations", "excuses", and claims of "superior service", but the end result is this: If you buy from Shoes.com, you will be out of money and not receive any shoes you can actually wear."
"Ordered a pair of chucks through amazon fulfilled by these guys. they look legit and came fast. I will come and edit if I have problems but none so far."
"I really wish I would have read this site before ordering from this site.I ordered shoes and never got any communications from them. After two weeks, I called them and they said, "oh, yea, we don't have those shoes". How could any company sell something they don't have? If they had a problem with the order, why didn't they contact me? If it weren't for my initiative, I would still be waiting.Customer service was completely unhelpful. If they really tape these calls, they will hear how the customer service rep. lied. I left my order number below so they can check the recording.Good luck to anyone to anyone dealing with this company."
"Worst company on the internet. Guaranteed xmas delivery means december 28th and the manager made no attempt to rectify situation. Just said to send the shoes back. Some guarnatee do not shop here. I have ordered over 25 pairs of shoes from them and that's how they treat a loyal customer. Shoes.com is the worst company and that supervisor/manager needs to find a new line of work as customer service is not in their vocabulary."
"Terrible site, extremely unprofessional. I ordered shoes thinking they'd send in the two day period like promised... NOPE... Initial expected delivery date was a week later, which snowballed into over two weeks since it took them more than five days to get the package to FedEx. I requested an order cancellation once I realized they were going to be late (which was before the package was pulled and I was even billed) They said it is not their policy to cancel orders, so I have to receive the package so I can just send it back. Who knows, I might get it by February. I contacted them about multiple issues to receive similar answers back about very different problems from different reps everytime... Bottom line is they are SLOW AND UNPROFESSIONAL"
"I ordered these shoes and when I tried them on I slipped and twisted my ankle due the shoe’s under sole being painted with purple laminate paint. Two days later I called your customer service representative and she told that she had sent a free return slip to my email; I asked her to hold on the phone while I checked my email and she promptly lied saying, “It will take at least 24 hours for it to show up in your email”.I waited for it to show up even though I knew this was only a stall tactic.Five days later and still no return slip…What kind of customer service or sick joke is that???"
"I ordered a pair of boots from Shoes.com. They sent me the wrong color. The invoice had the correct color, but they sent me a completely different color. Now, since they won't exchange, I have to return them and order the boots again. Also, I had used a coupon and received a discount. The sales agent said I will only get that discount again if it's still being accepted at the time I place my 2nd order. So, I have to return the boots, wait 10 days for my money back (unless I wanted to order now assuming I will get my full refund, which I won't do) and then re-order the boots, hoping that they will send me the right color, and hoping to still get them at the same price. I think I will be safe rather than sorry and just return them and find somewhere else to purchase the boots. Bummer! I will never use shoes.com again. "
"My first pair of shoes that I got from Shoes.com back in 2008 were great, worked well and lasted me a long time. I ordered 2 new shoes in 2011, The one from Nunn Bush was clearly defective. I don't know how it got past quality assurance so I returned it. The other shoe's (Converse) had both of the outsoles peeling off at the heel a month after I had it. I figured maybe those were a isolated case and ordered 2 other shoes from them in 2012. The first shoe, Florsheim had an defect with the insole. The insole was not flattened properly when they glued it down so it had a permanent wrinkle that could not be fixed. The other shoe's sole wasn't fully glued down around the perimeter.It seems like the quality of shoes that shoes.com is selling has gone downhill. I don't know if they are buying rejected shoes or knockoffs. 4 out of 5 shoes that I ordered from them were defective and which is why I'm not going to bother ordering from them ever again."
"Long story short - bought a pair of shoes, literally falling apart after a few weeks. sent pictures, their customer service couldn't care about their customers less. would not allow a return, a credit, nothing. Never had such poor customer service for obviously flawed product. Will never shop there again. Wish I had read the reviews first :("
"Ordered a pair of 10.5 (5E) wide, one week later I received a pair of 9.5 reg width.Called to exchange, woman was nice and said she had a pair of 11 (5E) would that be ok? I said yes, no problem. Two minutes later she said she had no 11 (5E) only 11.5 (5E) or 10 (3E).So no stock, had to cancel the order and now wait 10 days for credit….. will see if it comes to pass."
"I ordered a pair of Frye boots and Frye conditioning cream.Five days later I get an email stating that the boots are not in stock, however they did ship the conditioning cream. I have to pay for the conditioning cream even though they're not going to ship the boots. It's like buying a car and paying for car mats and still having to buy the car mats even though the car isn't in stock. However, my credit card has been charged in full even through the item has not been shipped. This is against Visa merchant rules and I'll be filing a complaint with Visa about shoes.com.And you know what the kicker is? The boots are still showing as IN STOCK on their website.Scam of a company."
"Horrible - site told me to order one size down but it fits 1 size too small! THEY DO NOT EXCHANGE- THEY ONLY ACCEPT RETURNS AND NEW ORDERS. THIS IS A HUGE PROBLEM BECAUSE THEY TAKE A FULL 10 BUSINESS DAYS TO PROCESS YOUR RETURN- THAT'S 14 EARTH DAYS!I ordered shoes on April 5th, returned them the first day I received them, they won't initiate my return until May 1st and the card credit will be "up to 10 business days" after that! How long does it take to look in a shoe box and see they are unused and just give me back my money?!?!?Customer service was horrible and completely unapologetic. They have no way to expedite and just don't care ."
"Horrible customer service!! They sent me fake uggsAnd they were not owning up to it. Never again "
"Great shoes. Great Price. Good shipping (It wasn't a shoe "emergency" so the free shipping was fine.)"
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