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"SIMPLY A DISASTER! Don't fall for their pricing, because then you'll see that you get what you pay for! 1) you don't get order confirmation emails. 2) Order processing is forever. 3) reaching customer service is almost impossible! Unless you're ready to burn a minimum of 30 minutes per phone call, and don't think that if you wait it'll be worth it, well I'm sorry to let you know that it's a waste of time! They are so not helpful, caring, or nice.
Basically buy for reg. price and get the service you deserve and pay for!"
"I ordered a pair of Keen Gypsum Mid and they were shipped the same day (I got an email) and I received it two days after I ordered. Item was perfect in a brand new, perfect box. Fit was great and not only were the shoes a fabulous price, I got 8.5% back from going through ebates AND I got another 10% off for being a first time customer. So all in all, a GREAT deal and fabulous service. I was a little taken aback by all the negative reviews here. Granted, I didn't have a problem..."
"I ordered a pair of shoes and 2 days later a got a tracking number. For over 5 days the tracking number was "not found" so I called to see why they were "shipped" and not moving anywhere. nothing could be done. They told me to call back in 2 days. So 2 days later I called and the lady cancelled my shipment saying she was sorry and had so idea why they have been sitting there for over 1 week. How ridiculous! Never will I buy from them again."
"After placing my order, I never received an email confirming the order. That was odd, but whatever. Now 4 days later and my order is still "in process.". I called to ask why they haven't been sent and apparently they do not ship Saturdays. Zappos would have had my shoes at my door less then 20 hrs after ordering them. They have had 3 business day to ship the shoes, and still haven't shipped yet. After being on hold for 10 minutes, I spoke to a rep who constantly interrupted me. I asked to cancel my order and they best he could do was to "try, but it may be too late.". I asked if I could be sent an email with my order info. He told me "no.". I asked how I would know if the order canceled like I requested. He said I may receive an email of it goes through. After this conversation, I emailed the company, and 24 hrs later, still no response. It's just not worth saving $20 to deal with this poor service."
"I ordered a pair of Brooks Beast sneakers on sale. Shoebuy cancelled the order without notification. After several phonecalls I managed to place the order again with a partial discount (since the sale was ended) but shoebuy no longer had my size. It required several more phonecalls to finally place the order and received the shoes. Unfortunately, the shoes fell apart after only a few weeks.
I have never had a problem with this shoe until my purchase from shoebuy. I have worn this same brand and model of shoe for many years. I continue to purchase them because of the comfort, support, durability and dependability. The shoes that I received from shoebuy were of inferior quality and were quite probably counterfeit. The soles peeled off and the shoe has lost its support.
Many calls to shoebuy have yielded no positive response. Attempts to reach customer service are met with several minutes of "music on hold" followed by silence then disconnect. The only way to get customer service is to go to the "place an order" line. The operators claim (quite believably) that they know nothing. The only "solution" they have is to send the shoes "back to the warehouse" AT MY OWN EXPENSE and maybe I will get a credit or exchange. They refuse to honor the terms of their return policy that as stated on their website.
Calls to the number for shoebuy corporate office are useless since you reach a machine, cannot access an operator or the directory. Any attempt to reach an operator results in a disconnect. A recording states that the mailbox is full so no messages are teken.
I will never buy anything from these rip-off artists. Shoebuy is dishonest and blatent liars. I urge you to find somewhere else to make your purchase."
This review was modified by Driver222 on May 03 2012 09:00:45 AM
"HATE THEM!!!!!!!!!!!!!!!!!!! I ORDERED A SIZE 8.5 IN COLORIFFICS, AND THEIR SIZING WAS SOOOOOO OFF. I ENDED UP NEEDING A 7!!!! AFTER SHIPPING THEM BACK, THEY SENT THEM BACK TO ME SAYING THAT THERE WAS SCUFF MARKS AND THAT I HAD WORN THEM!!!!!!! I LITERALLY TRIED THEM ON AND PUT THEM RIGHT BACK. THEY SOLD ME A PAIR WITH TOE MARKS. I'M GETTING MARRIED AND HAD MY DRESS SIZED TO FIT THESE SHOES!!!! NEVER EVER EVER EVER EVER EVER ORDER FROM THEM!!"
"Almost didn't buy shoes from shoebuy after reading some of the other reviews. I'm glad I took the chance. I got what I ordered, in perfect condition in a reasonable time frame. No issues at all.
I can't speak to returns/exchanges that seem to be a problem cited in other reviews, but I had a positive experience."
"They RAISE prices then have a "special" coupon! I ordered a pair of Dingo boots. Good price, fast shipping. Unfortunately they were half size too big for me (not the fault of shoebuy.com). I filled out the exchange info online and was happy to see they were having 20% off sale. I was going to get my new boots & a discount, except they had RAISED THE ORIGINAL PRICE then put them on "sale". Very sketchy tactics in my opinion. They managed to mess up the exchange (I will take some responsibility - i used a gift visa card and there wasnt enough $ on the card to re-buy the boots until AFTER they did my refund, aparently they try to charge me before doing a refund...ps they HAD the exchange boots in hand already.) I said forget it and bought the boots elsewhere. fyi... ZAPPOS is gr8."
"I "registered" my return of my shoes, half a size too big at http://www.shoebuy.com/customer/returns.jsp. 2 Weeks later, Shoebuy.com simply sent back the same pair of shoes I returned to them."
This review was modified by megabiteme on April 21 2012 08:48:42 AM
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posted May-10-2012 
posted May-08-2012 
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![Share](javascript:share_rating({"review_body":"I ordered a pair of Keen Gypsum Mid and they were shipped the same day (I got an email) and I received it two days after I ordered. Item was perfect in a brand new, perfect box. Fit was great and not only were the shoes a fabulous price, I got 8.5% back from going through ebates AND I got another 10% off for being a first time customer. So all in all, a GREAT deal and fabulous service. I was a little taken aback by all the negative reviews here. Granted, I didn\u0027t have a problem...","link":"http:\/\/www.resellerratings.com\/store\/Shoebuy\/comment\/1532384#comment1532384","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shoebuy.jpg","store_name":"Shoebuy.com","username":"mminmich","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a pair of shoes and 2 days later a got a tracking number. For over 5 days the tracking number was \u0022not found\u0022 so I called to see why they were \u0022shipped\u0022 and not moving anywhere. nothing could be done. They told me to call back in 2 days. So 2 days later I called and the lady cancelled my shipment saying she was sorry and had so idea why they have been sitting there for over 1 week. How ridiculous! Never will I buy from them again.","link":"http:\/\/www.resellerratings.com\/store\/Shoebuy\/comment\/1527694#comment1527694","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shoebuy.jpg","store_name":"Shoebuy.com","username":"jtpollack","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"First time customer. Quickly filled and shipped my order of two hats. Two days later, I\u0027m wearing one.","link":"http:\/\/www.resellerratings.com\/store\/Shoebuy\/comment\/1526222#comment1526222","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shoebuy.jpg","store_name":"Shoebuy.com","username":"corsair099","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"After placing my order, I never received an email confirming the order. That was odd, but whatever. Now 4 days later and my order is still \u0022in process.\u0022. I called to ask why they haven\u0027t been sent and apparently they do not ship Saturdays. Zappos would have had my shoes at my door less then 20 hrs after ordering them. They have had 3 business day to ship the shoes, and still haven\u0027t shipped yet. After being on hold for 10 minutes, I spoke to a rep who constantly interrupted me. I asked to cancel my order and they best he could do was to \u0022try, but it may be too late.\u0022. I asked if I could be sent an email with my order info. He told me \u0022no.\u0022. I asked how I would know if the order canceled like I requested. He said I may receive an email of it goes through. After this conversation, I emailed the company, and 24 hrs later, still no response. It\u0027s just not worth saving $20 to deal with this poor service.","link":"http:\/\/www.resellerratings.com\/store\/Shoebuy\/comment\/1521626#comment1521626","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shoebuy.jpg","store_name":"Shoebuy.com","username":"Loveprettyshoes","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a pair of Brooks Beast sneakers on sale. Shoebuy cancelled the order without notification. After several phonecalls I managed to place the order again with a partial discount (since the sale was ended) but shoebuy no longer had my size. It required several more phonecalls to finally place the order and received the shoes. Unfortunately, the shoes fell apart after only a few weeks. <br><br>I have never had a problem with this shoe until my purchase from shoebuy.<br>I have worn this same brand and model of shoe for many years. I continue to purchase them because of the comfort, support, durability and dependability. The shoes that I received from shoebuy were of inferior quality and were quite probably counterfeit. The soles peeled off and the shoe has lost its support.<br><br>Many calls to shoebuy have yielded no positive response. Attempts to reach customer service are met with several minutes of \u0022music on hold\u0022 followed by silence then disconnect. The only way to get customer service is to go to the \u0022place an order\u0022 line. The operators claim (quite believably) that they know nothing. The only \u0022solution\u0022 they have is to send the shoes \u0022back to the warehouse\u0022 AT MY OWN EXPENSE and maybe I will get a credit or exchange. They refuse to honor the terms of their return policy that as stated on their website. <br><br>Calls to the number for shoebuy corporate office are useless since you reach a machine, cannot access an operator or the directory. Any attempt to reach an operator results in a disconnect. A recording states that the mailbox is full so no messages are teken. <br><br>I will never buy anything from these rip-off artists. Shoebuy is dishonest and blatent liars. I urge you to find somewhere else to make your purchase.","link":"http:\/\/www.resellerratings.com\/store\/Shoebuy\/comment\/1508415#comment1508415","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shoebuy.jpg","store_name":"Shoebuy.com","username":"Driver222","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"HATE THEM!!!!!!!!!!!!!!!!!!! I ORDERED A SIZE 8.5 IN COLORIFFICS, AND THEIR SIZING WAS SOOOOOO OFF. I ENDED UP NEEDING A 7!!!! AFTER SHIPPING THEM BACK, THEY SENT THEM BACK TO ME SAYING THAT THERE WAS SCUFF MARKS AND THAT I HAD WORN THEM!!!!!!! I LITERALLY TRIED THEM ON AND PUT THEM RIGHT BACK. THEY SOLD ME A PAIR WITH TOE MARKS. I\u0027M GETTING MARRIED AND HAD MY DRESS SIZED TO FIT THESE SHOES!!!! NEVER EVER EVER EVER EVER EVER ORDER FROM THEM!!","link":"http:\/\/www.resellerratings.com\/store\/Shoebuy\/comment\/1493019#comment1493019","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shoebuy.jpg","store_name":"Shoebuy.com","username":"mozingol","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Almost didn\u0027t buy shoes from shoebuy after reading some of the other reviews. I\u0027m glad I took the chance. I got what I ordered, in perfect condition in a reasonable time frame. No issues at all.<br><br>I can\u0027t speak to returns\/exchanges that seem to be a problem cited in other reviews, but I had a positive experience.","link":"http:\/\/www.resellerratings.com\/store\/Shoebuy\/comment\/1485545#comment1485545","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shoebuy.jpg","store_name":"Shoebuy.com","username":"elerch","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They RAISE prices then have a \u0022special\u0022 coupon! I ordered a pair of Dingo boots. Good price, fast shipping. Unfortunately they were half size too big for me (not the fault of shoebuy.com). I filled out the exchange info online and was happy to see they were having 20% off sale. I was going to get my new boots & a discount, except they had RAISED THE ORIGINAL PRICE then put them on \u0022sale\u0022. Very sketchy tactics in my opinion. They managed to mess up the exchange (I will take some responsibility - i used a gift visa card and there wasnt enough $ on the card to re-buy the boots until AFTER they did my refund, aparently they try to charge me before doing a refund...ps they HAD the exchange boots in hand already.) I said forget it and bought the boots elsewhere. fyi... ZAPPOS is gr8.","link":"http:\/\/www.resellerratings.com\/store\/Shoebuy\/comment\/1480925#comment1480925","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shoebuy.jpg","store_name":"Shoebuy.com","username":"A_GB_Shoelover","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I \u0022registered\u0022 my return of my shoes, half a size too big at http:\/\/www.shoebuy.com\/customer\/returns.jsp. <br>2 Weeks later, Shoebuy.com simply sent back the same pair of shoes I returned to them.","link":"http:\/\/www.resellerratings.com\/store\/Shoebuy\/comment\/1473139#comment1473139","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shoebuy.jpg","store_name":"Shoebuy.com","username":"megabiteme","rating":"2"}, "single");){kind=link}
"SIMPLY A DISASTER!
Don't fall for their pricing, because then you'll see that you get what you pay for! 1) you don't get order confirmation emails. 2) Order processing is forever. 3) reaching customer service is almost impossible! Unless you're ready to burn a minimum of 30 minutes per phone call, and don't think that if you wait it'll be worth it, well I'm sorry to let you know that it's a waste of time! They are so not helpful, caring, or nice.
Basically buy for reg. price and get the service you deserve and pay for!"