Ugh! This is all you need to know about shoebuy.com and their respectability as a company. After having never received the 2 pairs of shoes that I have purchased, I now have to wait 8-10 business days while they investigate. Now, over 2 weeks later, I have paid for the shoes and still await a resolution. I was told that upon completion of the "investigation", they will contact me with my options. WHAT? A worthwhile, customer focused company would immediately give me 2 options... "Would you like us to replace these items or would you prefer a refund?" No such luck, just silence from a phone customer service representative and a pleasant email from another telling me that I'll need to wait. See, they're investigating. Nice. Honestly, never again, ever. I'm disgusted and currently out nearly $70.

This review was modified by its author, Ivory121, on 6/13/09 9:52 PM.

I see many negative reviews on shoebuy.com. However, my personal experience is very positive. The order was processed and delivered very fast, as promised. The communication with Customer Service on the status of my order was also very satisfactory. So, everything is fine and I am very please with their service. I think I will shop there again next time.

Great store and great deals. They don't play games with coupons like Ebags. Ebags needs to go away. I highly recommend.

This is my second experience with this company, and I have been impressed both times. I have made two returns--both with no hassle. Each time, it was my fault -- for getting wrong size once and wrong style once. Orders filled fast--returns handled equally fast. I work for an internet retailer--I know all of the pitfalls, and I think these guys have done quite well for me.

 
recently I placed a couple of orders and when I asked for price adjustment and help to change orders, I was told by the customer service that i can no longer return shoes. The reason is, in the last 12+ months, I only kept 2 pairs of shoes out of 7 pairs, which included 2 gift orders that didn't work out and two defective pairs. I was shocked and of course got into a not-very-good conversation with the rep and her supervisor. What kind of online shoe company doesn't take returns? Regardless of my apology of not being a careful shopper, they still refuse to help me with my order. Wondered if this shoebuy.com is going bankrupt, which is too bad since I used to like them ok.  
Warning for other shoppers, make sure you can return your order before placing it.

What a joke this company is. I bought a pair of shoes that said "in stock" and it would be shipped and recieved by Christmas. On Dec 23rd they sent me an email saying it wouldn't be shipped in time. I told them to cancel the order and that took them nearly 3 weeks to confirm a cancelation. I will never buy anything from them again

I have had decent luck with Shoebuy, even with returns. Not the friendliest folks on the block, but okay. But recently, I had an experience that has convinced me to shop someplace else.  
 
I ordered 2 pairs of the same boot (different colors) from Shoebuy.com on 12/10/08. One pair arrived, but the other never did. I waited a week beyond the first delivery, then contacted the company to request reshipment or a refund (I'd already paid for both shoes). After a week and approx. 6 phone calls and 4 emails later, I abandoned the idea of getting the shoes, but still wanted confirmation that my account had been credited for the missing pair.  
 
Just when one of their staff had said the missing shoes were being reshipped, someone else wrote via email to say the order had been cancelled per my request. I had never asked for cancellation, but at that point, I didn't care. I simply asked for confirmation that they were crediting my account.  
 
They responded, "I see you have spoken with our staff and this has been taken care of." I had to laugh. Nothing had been taken care of. I never received an email with refund confirmation and the web history does not show a refund in progress.  
 
The most stunning part of this experience was the consistency with which each person failed to follow through on assurances. Calls weren't returned, emails weren't sent, the refund and the shoes never arrived. But each time, promises were made. And of course, you talk to a different person each time and have to start all over again.  
 
I do believe the work culture at Shoebuy.com must be a bit negative. People were friendly in a way, but never had the authority to act. I have to wonder what the work conditions are there and about their management. Certainly not the welcome you get from Zappos.com.  
 
I see that Zappos now carries this shoe and size. As soon as I get a shoebuy.com refund, I'll be returning to Zappos.  
 
UPDATE: I did just get an email from Shoebuy stating my card has been credited. I'd like to think that would have happened had I not called and written, but I'm not so sure.

This review was modified by its author, cody11, on 12/30/08 5:02 PM.

Shoebuy.com is the best company I've dealt with for internet sales. I had to return the first pair I ordered and they immediately e-mailed me a return shipping label.My credit card account was credited back the same day they received the shoes. Both times I ordered I received my shoes in 3 days with free shipping. I'll be ordering my shoes from them in the future.

Never buy anything for this crappy company "Shoebuy.com"  
I ordered my shoes 9days ago and it is still "in process"  
One of the representatives told me "Shoebuy.com is not responsible for this delay"  
Then, Who????  
 
Never, ever buy!!!  
 

I was surprised to recieve my order in three days with free shipping and the discounts they offer on their site made this one of those deals that is to good to be true, I was waiting for one of those out of stock notes. But here it is in my hand, with no hassles a Kangol beret the real thing. I will definetly give this store another go.

After placing an order and wondering 10 days later when it would actually be here I looked up the tracking number and saw that they had shipped the order to a random address in Menifee, CA when I am in fact in Florida. I contacted them and asked if they included the wrong tracking number or if they just shipped the address to a random address. They told me they shipped it to the wrong customer but refused to send a replacement shipment and instead told me to wait for the other customer to return the order. When the other customer returned the order they still didn't ship my order so I asked them again and I was told that they shipped the order to the address I provided (yet my order confirmation and order tracking both have my correct address) and I returned it so the matter is closed. They wouldn't even acknowledge that it was their mistake and they tried to blame me. It's 3 weeks later and I still do not have my shoes and they have told me that they will not be sending them. I will not be ordering from Shoebuy.com in the future, I'll spend a few extra dollars and order from Zappatos or Endless.com and actually get what I ordered.

I purchased this pair of shoes last week, tried them on, and they seemed extremely narrow. Upon further inspection of the shoe, it quickly became evident that this was actually a size 7 ½ Narrow. You can clearly see that the “M” is actually an “N” with an additional line drawn on the side to try to make it appear as it is an “M”. I’m not sure what kind of business they are trying to run, but I don’t appreciate receiving merchandise that has been intentionally altered in such a manner.  
 
I previously purchased a pair of shoes from their site, and was not happy with them as they were very uncomfortable. (The leather was very rigid.) I was asked to review the shoes and of course, wrote my opinion, and though not very surprised, saw that they never posted my review. I never attempted to return them though, because I unfortunately wore them for a complete day of work. My 4 year old daughter now wears them for “dress up”.  
 
Today, I spoke with the customer service department, who told me they would send a shipping return label for the mismarked shoes. I did some internet research today about company complaints, and found some similar complaints about their business practices, such as not posting all, or editing reviews, to show only the positives. This is probably great for initial business, but it does not allow the potential buyer a fair unbiased opinion, which of course eventually results in really bad future business, including mine. I believe this company needs a little work in the quality control department. I also kept pictures of the intentionally mismarked shoes, just in case anyone is interested.  

Ordered on Sunday, 9/21, shoes arrived Wednesday 9/24. Confirmation e-mail and tracking info was also sent in a timely fashion on Monday afternoon.  
Shoes were actually sized as advertised which was a relief, I usually end up sending them back for being too narrow. They seem to carry plenty in my size so I'll probably do business with showbuy.com again soon.  
One minor complaint: they need to put a "logon to my account" button on the top of their page next to the "view cart" button the way most online stores do. I don't know how I managed to find their "logon" button but I'm glad I bookmarked it.

Scammers - in league w the scurrilous company, Trilegiant, the company behind "Great Fun" service scam that covertly subscribes you and makes monthly charges to your credit card.

i will never buy from them again. i ordered shoes on 09-02-08 and called today and they told me that they will be shipped today. way too long for shoes. i called customer service and they refused to help