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Full Rating Profile
  • ShoeMall.com
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.44/10 3.44/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 1.56/10 1.56/10
    Customer service: Rating 0.31/10 0.31/10
    Return/Replacement policy: Rating 0.63/10 0.63/10

46 Customer Reviews

Rating 2/10
1/5

"Absolutely terrible customer service!

Please don't buy anything from ShoeMall.com. You will be sorry.

I paid $25.00 for overnight service (express). I received my shoes 3 days after ordering. When I wrote to ask about a refund for my $25.00 they said their express service is 1 to 3 days. My order was shipped regular ground - not express like they lead you to believe. What a ripoff!

And then, I opened the box ....I had ordered size 14 - in the box are size 15. Geeez!

I will not return them. ....I don't want to ever deal with this company again. I will just donate them to Goodwill. And if you don't know ...you pay for any return postage.

I am so livid.
"

This review was modified by whateveraaa on June 06 2015 01:14:58 PM


Rating 2/10
1/5

"I ordered three pairs of shoes. But the price wasn´t same like they informed. Where can I cancel this ordered? I write to email, but nobody write mi back. It is horrible!
Eliška Tiso?ova
zembi@post.cz
"

This review was modified by elisi on April 02 2015 09:04:05 AM

Rating 2/10
1/5

"HORRIBLE! I ordered my belt and paid for it. After a week of checking the tracking number, with no progress, I called ShoeMall and they said it was on back order even though it showed available at the time of purchase. I got the belt 2 weeks after purchasing it. It came damaged. I contacted ShoeMall for an exchange and, because I used Paypal, I did not receive a shipping label in the box so I have to wait another week for them to send me a return label. Now I play the waiting game and hope the replacement belt is not damaged as well."


Rating 2/10
1/5

"Found same shoes at 6pm for 7.00 less and shoemall
would not price match! The best part is I ordered 2 pairs of the same shoe but in different colors so if
I would've ordered them from 6pm I would have saved 14.00 dollars. After I ordered these shoes at
shoemall and saw they were cheaper at 6pm I
immediately went back to shoemall to cancel order
and no where could you cancel the order. I am very
disappointed that shoe mall would not price match
to make a customer happy and continue to shop
with them. As for me no more shoe mall
"

This review was modified by Howdoiratethiswebsight on March 12 2015 06:02:36 PM

Rating 2/10
1/5

"I ordered shoes in the beginning of December for a Christmas gift. The shoes were too big. I returned the shoes so I could exchange them for a smaller size a week after Christmas and I still have yet to receive my exchange."

This review was modified by hidester33 on February 15 2015 11:06:17 AM

Rating 2/10
1/5

"I ordered a pair of s13EEE slippers as a gift. We received a 13W which I paid over $10 to return for the correct size.
When the replacement arrived it was once again a 13W. When I called a lady tried to tell me that a W was a EEE. When I explained that she was mistaken she hung up on me. I spent another $10+ to return them again. I did get a refund for the purchase but no compensation for the freight I paid to return them twice due to their error.
"


Rating 2/10
1/5

"I ordered two pairs of shoes at about 8:15 AM on Tuesday, 1/13. Because I needed a pair of shoes for Friday 1/16, I bypassed free shipping and paid $25 for delivery within 1 to 3 business days. From Tuesday morning to Friday would be 3 business days. I'm told my order was shipped Wednesday evening 1/14, and I see by tracking it that it will be delivered on Monday 1/19 by 8 PM. When I called for a refund of the $25 expedited shipping fee, there was no concern at all on their part; instead I got an earful of excuses, including but not limited to, that it takes them two days to process my order so it couldn't possibly go out til the evening of 1/15, and the post office doesn't deliver on Sundays. Yet they took $25 for delivery in 1-3 business days. Go figure. Then I was told I had to call back tomorrow at a certain time, and probably would get my refund. but that I won't get it if I don't call again! It's such a feeble and stupid response that there is just nothing more to say about it, except don't shop there! "

This review was modified by cffa on January 15 2015 07:23:20 PM

Rating 2/10
1/5

"DO NOT BUY AT SHOEMALL,COM They will take your order without having the merchandise in stock and try to sell you another cheaper brand of shoes,"

This review was modified by Wender on January 13 2015 05:04:59 PM

Rating 10/10
5/5

"I was hesitant to buy from ShoeMall because of all the low reviews, but PayPal endorses the site so I figured it must be legit. On closer review, I noticed that most of the negative comments related to returns and shipping. C'mon, people! If you don't know how to buy shoes without assistance, call your Mommy and have her take you to a shoe store. If you are a big boy or girl and know what you want and what size you wear, ShoeMall is great! Service, price and delivery speed were fantastic!"

This review was modified by dakenolee on November 11 2014 11:47:32 AM

Rating 4/10
2/5

"Worst shoe return policy on the net!! It's $6.95 return shipping if your shoes do not fit, not free as it is with every other online shoe store. Secondly, you're on your own if you pay with PayPal, no prepaid return label - something they do not make obvious on their web site. As my very hard to fit feet require trial and error, I found my boots but it cost me an extra $30 in return shipping to get the right size. As a result, I will not purchase from this site again. I'd only recommend ordering from them if you're sure of both the style and fit of the shoe you are ordering and are sure you will not need to return it and it's not available anywhere else.

I do give them credit for promptly refunding my money for the return when they received, even if the end result was that my boots cost MUCH more than they would have anywhere else by the time I paid to return the ones that didn't fit.
"


Rating 2/10
1/5

"DO NOT BUY from ShoeMall.com! I wish I had seen the other reviewer's comment about this company's return policy if you choose to use PayPal. They claim their returns are EASY but they are the worst! I learned my lesson and will never order from this company again."

This review was modified by nyjes333 on November 08 2014 04:48:20 PM

Rating 2/10
1/5

"Do not order from this company unless you are sure of your size and know beforehand that you will not want to return your order. Their site states "easy" returns but this is a flat out lie. Because I use PayPal I am responsible for paying the return shipping which is MUCH more than the $6.95 return label. It shouldn't matter how I paid, returns should be the same for everyone. Their customer service is horrible as well. In the end, I didn't want to deal with the hassle of exchanging. I bought the same shoes from Amazon with free shipping AND RETURNS and they were cheaper. BEWARE. This company does not care about your business."

This review was modified by rlpalbion on August 12 2014 08:24:49 AM

Rating 2/10
1/5

"ordered 2 pairs of name brand.received 2 pairs of generic NAME theycreated 2 orders 2 separate refunds taking 2 shipping charges off myvisa.argued I did this.DIDNOT resolve this matter.My husband can only use the brand, style, for his medical condition,could have gotten at a local store for a 3rd of their price. What a scam"


Rating 6/10
3/5

"TLDR: Try shoes on at local store to make sure of good fit and that you like them before purchasing because returns cost money.

Shoemall has a good selection of shoes at good prices. However, their big logo of "Free shipping and easy returns" is a bit misleading. First, because it's all one sentence, a customer can easily be confused and think returns are free. This is not the case. If you order by credit card you will pay $6.95 for returns with a provided return label. If you pay via a different method, you are on your own for returning the product. Neither the price nor being on your own for returning the product are "easy." It cost me about $12 to return the shoes since I paid via PayPal. Fortunately, the did refund my money the day after they received my shoes. and email communication was prompt.
"


Rating 10/10
5/5

"Love the prices, shipping, and service. This was my second purchase and there were absolutely no problems. The sandals were in stock so were shipped out right away. "


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