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"Had to pay shipping for a pair of Saloman shoes that were not as advertised. The shoes were ordered through Amazon with shoemall being a third seller. This was also not resolved through Amazon."
"Beware of undisclosed return policy when purchasing at ShoeMall.com through Paypal and Amazon. Return shipping is NOT the advertised $6.95 but can be $10.00 or more and you have to provide your own postage through the USPS, which requires you to go into the Post Office. "
"I don't order online too often but I do order my shoes online I have vary wide feet, I got a nice pair of work shoes from Shoemall.com they were fine, but I did some more research because my back was hurting me and i was directed to http://thebestshoes.com by a friend of mine, they sell shoes that you cannot get anywhere but their site! I love them!"
"Last month I purchased a pair of salomon sandals from shoemall.com. They arrived about a week later in good overall condition. The sizing on the sandal was a little too narrow for my wide feet, so I wanted to return them for a refund. This is where the fun starts.With shoemall.com, you have to pay for return shipping. I've purchased shoes from other online vendors, and most allow for free return shipping.So, I return the shoes with an return label that they provide. They have different options of how to pay, including having it deducted from your return credit. I selected this option and mailed it. I contacted them about 1 week later to see if they received it, and they said "that it was scheduled to be received tomorrow". 12 days later still no refund, so I contacted them again by email on the status. No reply. Contacted them 18 days later by email, and they said that the return will be processed in the next few days. What's going on here? Called customer service 22 days later (yesterday) to see what's up. The customer service rep now tells me that they haven't received the return yet, and they plan on receiving the return tomorrow. WHAT? That's what they told me 2 1/2 weeks ago. So now it appears they are lying to me. It would take another 24-48hrs for the return to go through. ARGH!Today (25 days since mailing the return),I am checking my bank info online, and notice they are now charging me $6.95 for the return shipping. Didn't I notify them that I wanted it to be taken off my refund amt. I call them, and they know nothing about that option. THIS is so frustrating! I will check tomorrow if the refund goes thru.I will Never ever ever use this company again.Back to Endless.com for me. I suggest you do the same."
"I'm very pleased with ShoeMall.com. Initially, I ordered the wrong size and was worried about the time and trouble of returning for an exchange but I told customer service what happened and they sent a prepaid label to me so I could send back the shoes. About 5 days later I could see transactions posting about the return and all the progress until I received another tracking number. Four days after that I've got my shoes that fit. No hassles. No worries. I don't know why 10 other reviews would be negative but if they really ship thousands of shoes a day (we'll call it 2000), have been in business for 1l years, assume they only work 8 hours a day and no weekends then they have VERY conservatively shipped 5,720,000 pairs of shoes. That leaves their negative feedback percentage at 0.00017%. Not too shabby."
"I placed an order for a prs of boots sz 6. I received sz 6.5 and there was also a hole on the zipper, so could not zip shut. There were also some scratches on the bottom of the shoes, so obviously, this was a returned prs, but instead of destroying them, they put them back for sale. I contacted them and returned instead of exchange because there was only 1 prs sz 6 in stock at that time, and the price had dropped, so I went ahead placed another order. Then I received the second order in the mail and this time it was sz7. Also there was another defect on the zipper that i could not pull all the way down. I called CS and they were rude, said nothing they could do except refund me all the money. I requested to talk to Mgr and was transafered to a supervisor name Will. This person repeated exactly what the other CS mentioned that they went with the sz on the box without openning it to check the content inside because they have no time. I suggested them to double check before mailing out, but they said they are shipping out a thousan prs of shoes per day, so they can't do that. Oh well, if you care about the quantity more than the quality of service, who would want to do business with you. I would never recommend shopping at this site. The supervisor wanted to cut me off, he even said : "I was on the phone with you for 9 minutes already, I have to hang you up. I have other customers're waiting". I am writing a letter to the CEO of the company. Stay away from this company. They don't deserve your business"
"I placed an order on Wednesday for an expensive item I had been looking forward to ordering for months. Their website was down intermittently for the next few days and I did not get a shipping notification. I called them on Sunday and the lady said the order would ship early in the week. On Monday their website was back online and I checked my order and it had been CANCELED without warning! No email notification or phone call! I will NEVER order from this business again, and I'm telling all my friends. I've placed an order for the same item with a different company, which will cost me an extra $14 including a shipping upgrade. Way to drive my business elsewhere, Shoemall.com. "
This review was modified by vermilion on December 07 2009 03:59:44 PM
36,421 stores
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posted Mar-14-2012 
posted Jul-14-2011 
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![Share](javascript:share_rating({"review_body":"Beware of undisclosed return policy when purchasing at ShoeMall.com through Paypal and Amazon. Return shipping is NOT the advertised $6.95 but can be $10.00 or more and you have to provide your own postage through the USPS, which requires you to go into the Post Office. ","link":"http:\/\/www.resellerratings.com\/store\/ShoeMall\/comment\/1345641#comment1345641","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ShoeMall.jpg","store_name":"ShoeMall.com","username":"schreckredcat","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I don\u0027t order online too often but I do order my shoes online I have vary wide feet, I got a nice pair of work shoes from Shoemall.com they were fine, but I did some more research because my back was hurting me and i was directed to http:\/\/thebestshoes.com by a friend of mine, they sell shoes that you cannot get anywhere but their site! I love them!","link":"http:\/\/www.resellerratings.com\/store\/ShoeMall\/comment\/1272139#comment1272139","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ShoeMall.jpg","store_name":"ShoeMall.com","username":"CFLprinting","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Last month I purchased a pair of salomon sandals from shoemall.com. They arrived about a week later in good overall condition. The sizing on the sandal was a little too narrow for my wide feet, so I wanted to return them for a refund. This is where the fun starts.With shoemall.com, you have to pay for return shipping. I\u0027ve purchased shoes from other online vendors, and most allow for free return shipping.So, I return the shoes with an return label that they provide. They have different options of how to pay, including having it deducted from your return credit. I selected this option and mailed it.<br>I contacted them about 1 week later to see if they received it, and they said \u0022that it was scheduled to be received tomorrow\u0022.<br>12 days later still no refund, so I contacted them again by email on the status. No reply.<br>Contacted them 18 days later by email, and they said that the return will be processed in the next few days. What\u0027s going on here?<br>Called customer service 22 days later (yesterday) to see what\u0027s up. The customer service rep now tells me that they haven\u0027t received the return yet, and they plan on receiving the return tomorrow. WHAT? That\u0027s what they told me 2 1\/2 weeks ago. So now it appears they are lying to me. It would take another 24-48hrs for the return to go through. ARGH!Today (25 days since mailing the return),I am checking my bank info online, and notice they are now charging me $6.95 for the return shipping. Didn\u0027t I notify them that I wanted it to be taken off my refund amt. I call them, and they know nothing about that option. THIS is so frustrating! I will check tomorrow if the refund goes thru.I will Never ever ever use this company again.Back to Endless.com for me. I suggest you do the same.","link":"http:\/\/www.resellerratings.com\/store\/ShoeMall\/comment\/807515#comment807515","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ShoeMall.jpg","store_name":"ShoeMall.com","username":"jonneil","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027m very pleased with ShoeMall.com. Initially, I ordered the wrong size and was worried about the time and trouble of returning for an exchange but I told customer service what happened and they sent a prepaid label to me so I could send back the shoes. About 5 days later I could see transactions posting about the return and all the progress until I received another tracking number. Four days after that I\u0027ve got my shoes that fit. No hassles. No worries. I don\u0027t know why 10 other reviews would be negative but if they really ship thousands of shoes a day (we\u0027ll call it 2000), have been in business for 1l years, assume they only work 8 hours a day and no weekends then they have VERY conservatively shipped 5,720,000 pairs of shoes. That leaves their negative feedback percentage at 0.00017%. Not too shabby.","link":"http:\/\/www.resellerratings.com\/store\/ShoeMall\/comment\/596570#comment596570","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ShoeMall.jpg","store_name":"ShoeMall.com","username":"brewsum","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I place my order 5\/21\/10 and they promise delivery in 7 days after I paid them 7 days become 14 days <br>This was my last shopping with ShoeMall <br>","link":"http:\/\/www.resellerratings.com\/store\/ShoeMall\/comment\/570878#comment570878","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ShoeMall.jpg","store_name":"ShoeMall.com","username":"ppg082","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered two clearance adidas hats. Items were shipped fast and no problems here.","link":"http:\/\/www.resellerratings.com\/store\/ShoeMall\/comment\/554971#comment554971","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ShoeMall.jpg","store_name":"ShoeMall.com","username":"BargainSearcher","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order for a prs of boots sz 6. I received sz 6.5 and there was also a hole on the zipper, so could not zip shut. There were also some scratches on the bottom of the shoes, so obviously, this was a returned prs, but instead of destroying them, they put them back for sale. I contacted them and returned instead of exchange because there was only 1 prs sz 6 in stock at that time, and the price had dropped, so I went ahead placed another order. Then I received the second order in the mail and this time it was sz7. Also there was another defect on the zipper that i could not pull all the way down. I called CS and they were rude, said nothing they could do except refund me all the money. I requested to talk to Mgr and was transafered to a supervisor name Will. This person repeated exactly what the other CS mentioned that they went with the sz on the box without openning it to check the content inside because they have no time. I suggested them to double check before mailing out, but they said they are shipping out a thousan prs of shoes per day, so they can\u0027t do that. Oh well, if you care about the quantity more than the quality of service, who would want to do business with you. I would never recommend shopping at this site. The supervisor wanted to cut me off, he even said : \u0022I was on the phone with you for 9 minutes already, I have to hang you up. I have other customers\u0027re waiting\u0022. I am writing a letter to the CEO of the company. Stay away from this company. They don\u0027t deserve your business","link":"http:\/\/www.resellerratings.com\/store\/ShoeMall\/comment\/525934#comment525934","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ShoeMall.jpg","store_name":"ShoeMall.com","username":"gacon","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order on Wednesday for an expensive item I had been looking forward to ordering for months. Their website was down intermittently for the next few days and I did not get a shipping notification. I called them on Sunday and the lady said the order would ship early in the week. On Monday their website was back online and I checked my order and it had been CANCELED without warning! No email notification or phone call! I will NEVER order from this business again, and I\u0027m telling all my friends. I\u0027ve placed an order for the same item with a different company, which will cost me an extra $14 including a shipping upgrade. Way to drive my business elsewhere, Shoemall.com. ","link":"http:\/\/www.resellerratings.com\/store\/ShoeMall\/comment\/520380#comment520380","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ShoeMall.jpg","store_name":"ShoeMall.com","username":"vermilion","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We ordered 3 socks on Oct. 28, received Nov. 4th. provided Fed Express tracking number until the package reached local post office and delivered.<br><br>We are pleased with no tax and shipping fee and will order in the future.<br>","link":"http:\/\/www.resellerratings.com\/store\/ShoeMall\/comment\/512782#comment512782","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ShoeMall.jpg","store_name":"ShoeMall.com","username":"gjshu1","rating":"5"}, "single");){kind=link}
"Had to pay shipping for a pair of Saloman shoes that were not as advertised. The shoes were ordered through Amazon with shoemall being a third seller. This was also not resolved through Amazon."