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sold me possibly counterfeit shoes, then censored my review
"I tried to review the terrible boots i got from ShoeMall, and they censored the review and wouldn't post it online. Makes them sound pretty guilty. original review below:Pretty sure the shoes I got were a fake.This was the third pair of these boots that I've bought over the last 3 years, and this pair was distinctly lower-quality than the other two. They scuffed almost immediately, fit small, were much more stiff and were really uncomfortable. Unfortunately after I wore them for a day, they were already so damaged as to be unreturnable. I tried to keep wearing them, but after a month it's really painful to walk in them. I bought another pair at the same time, but sent those back because they were completely the wrong size, even though the label said the right size. The size label had obviously been altered. Thankfully they took those back without a return fee when I explained the situation. Shoemall is either intentionally selling fake shoes, or needs to exercise way better control over their suppliers."
Don't waste your time or money
"I ordered 4 pairs of shoes - 2 fit - 2 did not. They arrived in mid February - I returned them the same week. I heard nothing until I called around May 15 - they said they should receive them on the 20th. Waited until the 22nd of May - still no email acknowledging they rec'd them. Called on the 23 - yes we have them and they are being processed - called again on the 27th spoke to a manager - she didn't understand why it had taken so long to process the refund - she was doing it now. But it was paid for through paypal - which means it will take almost another week until it clears everything. I have ordered from them before - maybe 18 months ago - no problems then - return processed on a timely basis - refund came through without a problem. This time - ruined it for me. Will never order again. "
Not a dependable company
"I recently ordered three pairs of boots for my family for an upcoming vacation. A few days after I placed the order I received an email saying my order was canceled. I've been called customer service where I was told my billing address was wrong, however it was correct. It seems their billing department canceled my order although my address was correct. And then was told very nicely but I was out of luck and would not receive my order before going on vacation. This was no fault of mine but an error of their billing departments, I receive no courtesy discount for future order or expedited shipping to recieve my order on time, only a nice your out of luck from customer service. I would say if want to recieve your order hassle you might place your order through a company that is more dependable. Clearly I should've read the reviews before placing my order it seems I'm not the only one that's had this problem."
"I decided to risk and order despite the scary reviews and everything was perfect. Just received my boots, excellent condition, they shipped the next day, delivered right on time, no complaints at all!"
No "easy returns" for Shoemall on Amazon Marketplace
"They do not give you free returns, and they do not even include a prepaid return label with a deduction for the return value. They make you go to the post office yourself and pay insurance on returns. And if you call Shoemall, they just say "no, no, no, you should have read the disclaimer on the website." Well, if you know to look for it and search hard enough you can find it--but I have a PhD, I order online all the time, and there was no obvious link to indicate that the policy was anything other than Amazon's normal free returns. This policy puts them completely out of line with industry standards: go to Zappos or Nordstrom instead."
"I was hesitant to order from shoemall based on all of the bad reviews but they had a jacket I wanted priced MUCH lower than anyone else so I went ahead and did it. I'm not sure if all the negative reviews came from people who just don't know how to order online or if I got lucky but I got exactly what I ordered in a very timely manner (and it was around the holiday's!) Did I mention at a fraction of the price of anyone else?? :)"
"Worst Customer Service ever! I spoke to one rep who informed me that they were very busy and suggested that I called them back. After refusing to call back, I waited forever to get another rep on the line. The second rep was completely unconcerned about my issue (received the wrong shoe, wrong size, wrong color, wrong brand). I originally wanted an exchange for the product I ordered, but after speaking with the representatives of this company I decided to ask that I be refunded. "
"Ordered a pair of boots from here, and they just came in. I have to say this place is great, they have some really good prices and great sales. I was a little bit cautious about ordering from here because of all the negative reviews, but after pulling the trigger and getting my order, I could not be happier! In summary: order came as expected, in a timely manner. 10/10"
"AWFUL Customer service! Ordered a pair of shoes and found them to be a size too small. I filled out the exchange form for a new size and sent them back. I never received an email saying they got them back and when I asked them they said it could take up to two weeks. Finally I tracked the package and it did take 10 days to arrive. However, they credited my account instead of exchanging them. Without even notifying me! I wasted almost 2 weeks thinking they were going to send me the new pair. I let them know that I would be ordering from another website, but they could care less!"
"Tried to purchase on Amazon shoemall store. Let me purchase item, wait two days trying to track it, only to tell me at that time, it was not available. Did not seem to care at all about inconvenience."
"Terrible customer service.... do not order from this site and NEVER pay for "express" shipping, what a scam.I placed an order on Tuesday (early afternoon) and paid $25 for express 2-3 day delivery. Figured it would be processed Tuesday (day 0) and go out Wednesday (day 1) and arrive Friday (Day 3).They did not ship out until late Thursday (2 days after placing my order) and did not arrive until Monday evening.When I asked to be reimbursed for my "express" shipping they explained that is the fastest they work and they do not offer refunds.Needless to say I did not receive my shoes in time for y trip and I will never use this site again. They do not offer anything that I couldn't get somewhere else and why work with a business that doesn't care about their customers?"
"Absolutely horrible. I ordered shoes for my son at close to $100. The shoes did not arrive and when I inquired they said oh they were left at the door. Well they were sent to my business which was open that day with 3 people in the office. When I told them this they said it was not their responsibility and to contact Amazon as it somehow was my own fault that I did not receive them. I have contacted Amazon who was much more responsive. Would not buy anymore shoes from them EVER. I would give it a "no star rating". "
"Absolutely terrible customer service!Please don't buy anything from ShoeMall.com. You will be sorry.I paid $25.00 for overnight service (express). I received my shoes 3 days after ordering. When I wrote to ask about a refund for my $25.00 they said their express service is 1 to 3 days. My order was shipped regular ground - not express like they lead you to believe. What a ripoff!And then, I opened the box ....I had ordered size 14 - in the box are size 15. Geeez!I will not return them. ....I don't want to ever deal with this company again. I will just donate them to Goodwill. And if you don't know ...you pay for any return postage.I am so livid."
"I ordered three pairs of shoes. But the price wasn´t same like they informed. Where can I cancel this ordered? I write to email, but nobody write mi back. It is horrible!Eliška Tisofirstname.lastname@example.org"
"HORRIBLE! I ordered my belt and paid for it. After a week of checking the tracking number, with no progress, I called ShoeMall and they said it was on back order even though it showed available at the time of purchase. I got the belt 2 weeks after purchasing it. It came damaged. I contacted ShoeMall for an exchange and, because I used Paypal, I did not receive a shipping label in the box so I have to wait another week for them to send me a return label. Now I play the waiting game and hope the replacement belt is not damaged as well."