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"I had read some very favorable reviews about Shining Beam, and decided to order an LED light (cool beam color) from them. After placing my order, I began to read more reviews about the available beam colors, and decided that since I already had a cool beam light, wanted to exchange my order for the same model in neutral color beam. Unfortunately, I was unable to catch Bryan Chen in time before he had shipped my order. However, Bryan (who is great about prompt e-mail replies) told me to go ahead and try out the cool light when it arrived, and if I still wanted the neutral light that I could just return the original one, which I ended up doing. The Shining Beam I-mini XP-G Neutral White light I received is of high quality, and Bryan (who was kind enough to throw in a free cr123 battery) has provided excellent customer service from start to finish. "
"For those of you looking for not only a great deal on what I consider to be some of the best "bang for the buck" flashlights out there, but some of the best customer service I have encountered anywhere, this is your store! Shiningbeam has done a remarkable job not only designing and building their own products, but, offering some other brands at a savings over what other websites charge. The S-Mini and Pocket Rockets I purchased are among some the the best lights out there, in that they have incorporated some great design features along with the most recent emitters (e.g. XM-L cree) at a very reasonable price with super quick shipping. In fact, I cant remember dealing with another online light retailer that offers shipping for 2.75$! Most of the other shops I have dealt with have little or no follow up after the sale, if theres a warranty issue, your usually left waiting for a response. When there has been an issue, all of my concerns were dealt with the same day, with replacement parts or lights sent the same day with no questions asked. All in all, a great website/company to deal with, and I will most certainly be doing more business here in the future- WELL DONE!!"
"I placed an order with them, was notified of a shortage and given a FREE upgrade to the next higher priced flashlight!!! I will definitely be doing business with them again in the future. "
"Super fast shipping,and very responsive seller. Answers emails fast and even works with you if you need to pickup your order. Did I mention very reasonable shipping and item prices. Support this guy and buy from him. I know I will continue to order from him."
"I have ordered from www.shiningbeam.com three times now, and each order was a perfect example of how internet transactions should be. My latest order shipped the same day it was ordered, and when I emailed him to thank him for such speedy service(same day still), he actually replied that day! That is the kind of service you only read about! I feel like i stumbled upon perhaps one of the best online businesses. If only all companies could take a page out of Bryan's book!"
"Great! They ship me international orders and sort out any kind of wishes or issues. In addition it is fast, responsive and reliable.
No hype about the products, they are good and tested with reliable information. Best part: NO tricks with shipping costs to rip-off money as with other, eBay, etc.
Higly recommended!"
This review was modified by 1863 on January 31 2011 06:49:01 AM
"I had read some very favorable reviews about Shining Beam, and decided to order an LED light (cool beam color) from them. After placing my order, I began to read more reviews about the available beam colors, and decided that since I already had a cool beam light, wanted to exchange my order for the same model in neutral color beam. Unfortunately, I was unable to catch Bryan Chen in time before he had shipped my order. However, Bryan (who is great about prompt e-mail replies) told me to go ahead and try out the cool light when it arrived, and if I still wanted the neutral light that I could just return the original one, which I ended up doing. The Shining Beam I-mini XP-G Neutral White light I received is of high quality, and Bryan (who was kind enough to throw in a free cr123 battery) has provided excellent customer service from start to finish. "