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poor quality, don't buy
"I ordered some black crackled boots for my wife as a Christmas gift, they arrived on time and looked like good quality, I wish I would of read upon the reviews before ordering. not even a week later with 2 wears and the material started coming off from the front, I called customer service letting them know everything and wanting to do an exchange for a brand i was familiar with, the customer service person said they can do the exchange and charge me for the difference so I was emailed a return label.. I've been calling weekly, when I called today to check the status of my returned they told me the same boots are being sent back to me bc they are wear & tear and there's nothing they can do about it, wtf! it's been a month and NOW ur telling me I can't get an exchange or my money back, I waisted a hundred and something on these boots that are really worth probably $30, it's a rip off, poor quality, I've bought my wife cowgirl boots from Off Broadway that she has had for 2-3yrs and they still look like new, has wore them idk how many times and the material is still in tac.. do not buy from here, it's a rip off, waist of money, poor quality, they don't go by their original word"
Terrible customer service
"I ordered a pair of boots in red. I waited about 2 weeks for delivery. When they finally arrived, I discovered Shepler's had sent me blue instead of red. I contacted them. No apology from Shepler's, they just told me told me I would have to do an exchange and wait 2-3 weeks after they received the return package for them to process my exchange. They did not offer me free postage, however, I requested this given it was not my fault. I returned the boots using their label, the slowest shipping method. I then got an email saying boots had been received and my case was being processed. I waited without any word from Sheplers. I then called them to check on my case and they told me they had processed a refund instead as the boots (which I had bought at their sale price) were discontinued and out of stock. These boots had been available via Ebay & Amazon when I ordered from Sheplers for about $10 more than the Shepler's sale price. They are no longer available at any of these retailers. Everybody I dealt with or spoke to at Sheplers was either rude or plain unhelpful. I wasted a lot of time and energy on this case, only to get to this result. Customer service did not even offer me a gift card or something as a good gesture. I will never buy from Sheplers ever again. Very, very poor customer service."
"If your nice looking footwear doesn't fit the first time, beware of returns. I believe Shepler's has a scam going on returns. As I see others had the same problem. Your return label sends your foot ware to never never land with no refund in sight. Attorney Generals Office may be you only solutions to this terrible way to do business."
"The customer service for this company is awful. I ordered a pair of Ariat work boots over a month ago for my husband's Christmas present. After three weeks of no communication, I called only to find out that the shoes had been backordered and more would be available on December 18th. Once the 18th had passed and I STILL received no communication, I called AGAIN to inquire about the order. This time, the customer service rep told me that the item had been discontinued and that I would not be receiving the boots at all. This is completely unacceptable. If I had known this earlier, I could have ordered from a different company, but no. An entire month went by and I suspect a longer amount of time would have gone by if I did not contact them. The site itself does not reflect if items are backordered or discontinued. No one emails to inform you of any change in the order status. This is a sorry excuse for a company, and I sincerely hope they go out of business soon. Please do not order from this company unless you have time to waste."
"It is difficult buying boots online ... especially cowboy (or cowgirl) boots. Sheplers has a great selection but, but Shepler's return policy is a serious hassle, especial if you are use to Amazon or Zappos You have to fill out questionnaire, documents and YOU Pay for the return shipping. It will take weeks to get your refund and Not Good at all. I will not use Sheplers again because of this return policy alone."
"I placed one order. I received one order confirmation but this company billed me for two products. When I called customer service, the company admitted it was there error but said they would still be charging me. Be careful using this company. What a scam! "