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  • SheIn SheIn Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1980 US HIGHWAY 1 BLDG 3B NORTH BRUNSWICK,NJ 08902 USA
    • Contact: dispute@shein.com
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: 24hrs
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.11/10 9.11/10
    Chance of future purchase: Rating 9.14/10 9.14/10
    Shipping & packaging: Rating 8.51/10 8.51/10
    Customer service: Rating 9.25/10 9.25/10
    Return/Replacement policy: Rating 8.97/10 8.97/10

2,793 Customer Reviews

Rating 10/10

Great for the price!

"Its a cool site with beautiful clothes....for the price do not expect the best quality I mean....Its not Prada but its great.....they have an excellent customer service.

Rating 10/10


"I received this order yesterday and one of items I am wearing it today - I will add the picture of it - the quality is perfect - the design is perfect - the fit is perfect - everybody at work asked me about it... I will include the product name Grey Glen Plaid Wide Leg Jumpsuit so you can order it.

loved all my items - thank you she in.

Rating 10/10

SheInside Scoop!

"SheIn is an incredible site. I am suprised by the wide variety of choices offered to me. I can truly say no where else offers these deals. I just wish they would improve on their customer service skills. I had too many problems. wrong items received, and untimely responses."

This review was modified by thedanabee123 on December 05 2016 08:12:25 PM

Rating 10/10


"amazing products and quality id also good"

Rating 10/10

Design is amazing

"Design is amazing and my order came early"

Rating 10/10

Great quality clothing

"cheap and good I would definitely say that this product is and i would buy again"

Rating 10/10

Amazing site

"Eversince the first I purchased here, I was so satisfied with all the products. And it only took 5 days for my orders. I would highly recommend this to my workmates. Great job Shein "

This review was modified by sheinnurse on November 30 2016 10:24:48 AM

Rating 10/10

Mostly Affordable and Well Made

"Only had one problem but otherwise good service."

Rating 2/10


"Honestly I have never had more problems with online shopping. My order was taking over two weeks to process, so I had to cancel it. My roommate ordered here and it took over a month to ship to our apartment and the quality of the clothing that actually made it to our apartment was TERRIBLE. Please for your own sake do not order off of SheIn's website. "

This review was modified by CarBiv on November 29 2016 07:45:00 AM
Rep reply posted Dec-04-2016

A rep from SheIn, Sheinside., has responded

“Hi Carley Bivin,

Thank you so much for ordering from our site and we are sincerely sorry for keep you waiting.

Hope you can kindly understand it normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends, and it would be longer when the order contains items made by our own Production Department because we would make sure you get high quality items. Besides, the delivery time on our website is estimate and commences the date of shipping, rather than that of order.

One of your order was out of stock and we've refunded the money to your wallet, as for the other one hope you can kindly wait for a few days, we'll refund it to you at the first time.

We deeply apologize again for all the trouble again and also wish you a nice day.

Yours sincerely,
SheIn Customer Care

Rating 10/10

"SheIn helped clarify my unsolved questions, and were easily accessible. The assistant I chatted with was kind, helpful, and patient."

This review was modified by KiraC on November 28 2016 05:31:29 PM

Rating 10/10



This review was modified by aknknsd on November 28 2016 03:43:07 PM

Rating 10/10


This review was modified by QueenofShopping on November 28 2016 02:25:26 AM

Rating 10/10

great site

"I am their costumer more then 3 years and I am absolutley fell in love"

Rating 10/10

real good website

"very addictive with amazing products"

Rating 10/10

Good, quick costumer service

"Their online chat was open on a Saturday and they answered my questions quickly. Convenience is key!"

This review was modified by meisley on November 26 2016 12:58:45 PM

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SheIn participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,456 merchant members.