We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > SheIn

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.


Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

  • SheIn SheIn Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1980 US HIGHWAY 1 BLDG 3B NORTH BRUNSWICK,NJ 08902 USA
    • Contact: dispute@shein.com
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: 24hrs
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.72/10 8.72/10
    Chance of future purchase: Rating 8.89/10 8.89/10
    Shipping & packaging: Rating 8.16/10 8.16/10
    Customer service: Rating 8.86/10 8.86/10
    Return/Replacement policy: Rating 8.59/10 8.59/10

2,755 Customer Reviews

Rating 10/10

Beyond Expectation

"I received mine 2 weeks after I ordered. I thought I'm going to collect in the post office which usually happens when i ordered clothes from China, but this one was delivered straight to our house. very fast shipping and the clothes materials are great.."

This review was modified by Mayka on August 24 2016 05:24:55 AM

Rating 10/10

Very good site

"Excellent delivery and customer service, good quality products! Will buy again"

This review was modified by Kikimina84 on August 23 2016 06:51:40 PM

Rating 10/10

Great place to shop online

"Will definitely purchase again! Good customer service as well. They are very helpful and replied fast whenever I had inquiries. "

This review was modified by krismdelacruz1988 on August 23 2016 04:02:29 PM

Rating 10/10


"Received my first package from SHEIN today and I'm completely satisfied! The clothes are cheap and super cute "

Rating 10/10

Can't wait to order again

"Will order again! Great products so far"

Rating 10/10

Shein is amazing!

The shopping experience in Shein site was great , price , quality and delivery within the promised !

Rating 10/10

Great place for online shop

"Ive talked to some of customer service people and I had the best experience in my life! They are very helpful, patient and very professional.
I definitely recommend SheIn!

Rating 10/10

No problem

"Great quality, great price. Shipping always on time. Didn't have any problem with ordering."

Rating 10/10

Nothing but perfection

"I'm addicted! Have spent 300$ in the days because every product I receive is great!"

Rating 10/10


"Thank you:) good customer service :) "

Rating 10/10

Very satisfaced

"Excellent service very fast shipping, the best online web to buy!"

This review was modified by ErwinGonzalez on August 16 2016 07:23:01 PM

Rating 10/10

good quality price and stuff very friendly

"i love shein product and continue to be a regular customer......"

This review was modified by sweetdoudou83 on August 16 2016 08:19:32 AM

Rating 6/10


"Takes a very long time to ship out. The Offers aren't as good as they seem. I got a 40% off code and it didn't work as it should've. "

This review was modified by Carleycooper on August 16 2016 09:11:44 AM
Rep reply posted Aug-19-2016

A rep from SheIn, Sheinside., has responded

“Hi dear,

Thank you for ordering from our website. We’re truly sorry for confusing you.

The coupon is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it can not enjoy the coupon discount any more (the price will not be lower). Hope you can kindly understand it.
Usually it takes 3-7 business days for our suppliers to get the order ready for shipping, but if the items you ordered are in great demand or there is something wrong with our suppliers it will take longer for us to get your order ready. We apologize for the delay.

Apologies again for all the trouble. You can contact us if any problem. ”

Rating 10/10


"This site is great for young adults who want to look fashionable for a great price and customer service is awsome. "

This review was modified by MiaDelamar on August 16 2016 04:50:32 AM

Rating 10/10

The best till now!

"I really liked that they always have the live chat service and the employees are very respectful and helpful, i also liked the abbility to pay cash on delievery service , cant wait to try the new things!"

This review was modified by Joodmajed on August 16 2016 01:55:48 AM

Ratings Calculation Change
Learn about Our Reviews

Share SheIn's store rating

SheIn is a Merchant Member! Learn more

SheIn is a merchant member
SheIn participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,515 merchant members.