I ordered the Zalman CS-2 replacement kit from them:
http://sharkacomputers.com/zacsclsuforl.html
I received it within 3 days of ordering, which is pretty good, but I also only live 20 minutes away. Newegg usually sends stuff to me next day because their processing is so fast, but that's beside the point.
I received the parts in a zip lock bag, everything works fine, except for the fact that they did not give me all the components I ordered.
There are 4 things included in the kit and "4) Two thumb screws for Zalman Water Block" is on their list of what I should have received, but did not. I e-mail them about this mishap and I have received no response back.
The items they sent me do indeed work and I am happy with it, but GIVE ME ALL THE ITEMS I ORDERED!