This online retailer is very prompt. I received the confirmation email very soon, even though at last I didn't finish the payment (forgeting updating the credit card information on Paypal). I've experienced the other online store's bad service, so I kind of like sharksys.com's style. Thumbs-up

Purchased from ShopSharkSystems.com and as a customer from the United States of America this Canadian company delivered with great prices and excellent customer service.  
 
Thank you very much, this is a well deserved and overdue review for a wonderful company.

This review was modified by its author, brink668, on 11/5/09 2:20 PM.

Their price was competitive. The speed of delivery was excellent: under 24 hours from order to delivery. They performed exactly as they promised. I would not hesitate to do business with them in the future.

Excellent! Product arrived as described in two days. No hidden costs or hassles. Product was exactly as described on the web site and the whole process was exactly as it should be.  
thanks SS for taking the time to invite reviews too! That gave me the confidence to place my order with you.

They had attentive customer service, and the Item arrived faster than I expected.

Jake was great to deal with. The monitor I wanted wasn't in stock (it's a new model) but the price was so good I decided to wait. Jake answered all my questions quickly and politely. When the monitor shipped it was packaged very well. Jake didn't just slap a shipping sticker on the monitor box, he actually packed it in a bigger box for safer shipping! The shipping price was excellent as well; some companies expected over $100 for ground shipping on the same monitor while Shark Systems only charged $14 for ground, or $24 for air shipping! I'll gladly shop at Shark Systems again.

Had a good price and liked that it was easy to find shipping cost. You weren't the lowest cost, but the ease and integral feel of the site made me feel more confident purchasing here than elsewhere.  
For future would like to have photo, why refurbished, review options.

Purchased over $400 worth of equipment that was not available anywhere else. Quick shipping, no hassle, arrived sealed brand new and works fine. No problems whatsoever. Thanks!

helpful service suggestions and speedy delivery, I'm impressed!

Although I changed my order (in effect, sending back the shipped package, and making a new one), the customer service on the phone was helpful and not as rude as I expected. Most companies now would be unappreciative of the return business and try to shoo me off the phone for such a thing, but I was assisted here, and in a very successful manner! I had my new orders made up an hour later, and my old hard drive shipped back for free since I was able to contact the company before it arrived at my house.  
 
Would love to do more business with you, and I likely will. But I would love to be able to simply drive out and pickup my order at a lower cost. That would be great for us local people.

This review was modified by its author, mike_302, on 9/10/09 12:31 PM.

Excellent service, item was receive within 4 days (to quebec city). I ordered a Zalman CNPS7700-ALCU for a great price, item arrived in a box protect and safe. Would buy again, the fastest delivery i've seen. It was a pleasure to make business with them.

This review was modified by its author, goatse, on 8/28/09 7:45 PM.

Found a very hard to find waterproof digital camcorder at sharksystems and had it delivered very quickly to my home in Canada. Went online and purchased, but did not pay by credit card until I actually got to speak to Jake via email. He hooked up the shipping directly with me (i needed expedited) and also double checked that I was getting the right SD card for the camera.  
 
I was impressed that Jake was able to email with me rather than just getting an automated response. He usually gets back to me quite quickly.  
 
Once the cam arrived, it was the right one and Jake was very gracious in looking into what I thought was a missing part. In the end I would buy again from these guys for sure.  
 
Thanks Jake!  
 
J

I bought a BenQ SP830 from SS. The transaction has no problem, just a few more days to ship from Canada. It was expected.  
 
The price was surprisingly low. The BenQ performs better than expected.  
 
So, I ordered the second one next day. (I need two. but, just being cautious, I ordered one the first time). The second one was $13.00 more (foreign currency exchange rate change?). Compare to the total price, this is 1% increase.  

Shark Systems had a hard to find monitor we ordered several times, shipping was fast. very satisfied.  

DO NOT SHOP SHARK SYSTEMS! After 20 years of online shopping and over $45 thousand dollars spent personally and $120k spent professionally I can say this has been the worst experience of my online shopping experience. Shark Systems could not describe the laptop up front so sent me to manufacturers web site, laptop took 4 days to ship and 9 more days to arrive, it arrived in a damaged box that poorly protected the product package and the product package was thus damaged,(laptop seemed fine) product did not match manufacturers web site, or photos on Shark Systems. Jake at Shark Systems refused to allow me to return it saying any opened box is not returnable. Then shark systems stopped returning my emails or calls for over a week. Then only after I had VISA put a payment hold on the purchase Shark issued an RMA and would take it back with 15% restock fee, now I am out over $250 and three weeks of time. Jake is the owner, sales rep, and shipping clerk. There is a phone service and another person in the loop that I was in touch with only once. Shark Systems is a reseller just as this rating site points out. I used the ratings on ResellerRatings because unlike most other sites they have protections in place to keep fake posts from pumping up a site. Many of the other sites I was not so confident that everything was valid. To ship the wrong product and then charge a restocking fee is not allowed via the Visa contracts and the shark systems terms and conditions. I am still trying to get all of my funds back. When I shipped the laptop back UPS informed me that the address was not a business but a residence. I asked them to double check and they continued to affirm this. STAY AWAY AND SHOP WITH A BETTER COMPANY!  
I have been contacted by a laywer representing SharkSystems concerning this post. SharkSystems still has not contacted me directly.  
Good luck to all.

This review was modified by its author, Wasted_money, on 6/25/09 3:58 AM.