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Store Rating and Reviews Shark Systems / sharksys.com

Homepage: http://www.shopsharksystems.com Shop Now at Shark Systems / sharksys.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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ResellerRatings Elite Member
  
Overall Customer Satisfaction Rating  
Six-Month Rating: 9.17 / 10
Six-Month Reviews: 18
Lifetime Reviews: 51

   


Lifetime Rating: 9.46 / 10
All Stores Avg.: 8.15
7.50 Pricing of Products and Services
8.19 Likelihood of Future Purchases
8.82 Shipping and Packaging
7.88 Customer Service
7.50 Return or Replacement
Show Reviews Read all 51 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
Expand | | |
Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
customer support email:
support@shopsharksystems.com
phone:
1-800-773-7800
customer support:
1-800-773-7800
business hours (est):
9:00am - 5:00 PM EST Mon-Fri  
Closed Sat and Sun

FAX: 1-888-740-2956


Trust and Ethics Policy
 Shark Systems / sharksys.com Customer Reviews
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Reviews 1 - 15 of 52
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Very Satisfied
Reviewer: brink668
User Rating: 
Click Here to See the Profile for brink668

11/5/09 2:18 PM
Purchased from ShopSharkSystems.com and as a customer from the United States of America this Canadian company delivered with great prices and excellent customer service.  
 
Thank you very much, this is a well deserved and overdue review for a wonderful company.

This review was modified by its author, brink668, on 11/5/09 2:20 PM.

Very Satisfied
Reviewer: mtyrrell
Click Here to See the Profile for mtyrrell

11/4/09 1:04 PM
Their price was competitive. The speed of delivery was excellent: under 24 hours from order to delivery. They performed exactly as they promised. I would not hesitate to do business with them in the future.

Very Satisfied
Reviewer: rev.mills
Click Here to See the Profile for rev.mills

11/2/09 6:11 AM
Excellent! Product arrived as described in two days. No hidden costs or hassles. Product was exactly as described on the web site and the whole process was exactly as it should be.  
thanks SS for taking the time to invite reviews too! That gave me the confidence to place my order with you.

Somewhat Satisfied
Reviewer: MDCFinancial
Click Here to See the Profile for MDCFinancial

10/11/09 7:31 PM
They had attentive customer service, and the Item arrived faster than I expected.

Very Satisfied
Reviewer: Mythago
Click Here to See the Profile for Mythago

10/8/09 6:00 PM
Jake was great to deal with. The monitor I wanted wasn't in stock (it's a new model) but the price was so good I decided to wait. Jake answered all my questions quickly and politely. When the monitor shipped it was packaged very well. Jake didn't just slap a shipping sticker on the monitor box, he actually packed it in a bigger box for safer shipping! The shipping price was excellent as well; some companies expected over $100 for ground shipping on the same monitor while Shark Systems only charged $14 for ground, or $24 for air shipping! I'll gladly shop at Shark Systems again.

Somewhat Satisfied
Reviewer: kronostar
Click Here to See the Profile for kronostar

9/24/09 1:57 AM
Had a good price and liked that it was easy to find shipping cost. You weren't the lowest cost, but the ease and integral feel of the site made me feel more confident purchasing here than elsewhere.  
For future would like to have photo, why refurbished, review options.

Very Satisfied
Reviewer: Safesphere
Click Here to See the Profile for Safesphere

9/19/09 12:25 AM
Purchased over $400 worth of equipment that was not available anywhere else. Quick shipping, no hassle, arrived sealed brand new and works fine. No problems whatsoever. Thanks!

Very Satisfied
Reviewer: nanfitch
Click Here to See the Profile for nanfitch

9/4/09 4:10 PM
helpful service suggestions and speedy delivery, I'm impressed!

Very Satisfied
Reviewer: mike_302
Click Here to See the Profile for mike_302

8/31/09 12:06 PM
Although I changed my order (in effect, sending back the shipped package, and making a new one), the customer service on the phone was helpful and not as rude as I expected. Most companies now would be unappreciative of the return business and try to shoo me off the phone for such a thing, but I was assisted here, and in a very successful manner! I had my new orders made up an hour later, and my old hard drive shipped back for free since I was able to contact the company before it arrived at my house.  
 
Would love to do more business with you, and I likely will. But I would love to be able to simply drive out and pickup my order at a lower cost. That would be great for us local people.

This review was modified by its author, mike_302, on 9/10/09 12:31 PM.

Very Satisfied
Reviewer: goatse
Click Here to See the Profile for goatse

8/28/09 7:28 PM
Excellent service, item was receive within 4 days (to quebec city). I ordered a Zalman CNPS7700-ALCU for a great price, item arrived in a box protect and safe. Would buy again, the fastest delivery i've seen. It was a pleasure to make business with them.

This review was modified by its author, goatse, on 8/28/09 7:45 PM.

Very Satisfied
Reviewer: ajochi
Click Here to See the Profile for ajochi

7/29/09 9:02 PM
Found a very hard to find waterproof digital camcorder at sharksystems and had it delivered very quickly to my home in Canada. Went online and purchased, but did not pay by credit card until I actually got to speak to Jake via email. He hooked up the shipping directly with me (i needed expedited) and also double checked that I was getting the right SD card for the camera.  
 
I was impressed that Jake was able to email with me rather than just getting an automated response. He usually gets back to me quite quickly.  
 
Once the cam arrived, it was the right one and Jake was very gracious in looking into what I thought was a missing part. In the end I would buy again from these guys for sure.  
 
Thanks Jake!  
 
J

Very Satisfied
Reviewer: D80
Click Here to See the Profile for D80

7/22/09 9:57 AM
I bought a BenQ SP830 from SS. The transaction has no problem, just a few more days to ship from Canada. It was expected.  
 
The price was surprisingly low. The BenQ performs better than expected.  
 
So, I ordered the second one next day. (I need two. but, just being cautious, I ordered one the first time). The second one was $13.00 more (foreign currency exchange rate change?). Compare to the total price, this is 1% increase.  

Very Satisfied
Reviewer: shervest
Click Here to See the Profile for shervest

6/25/09 1:57 PM
Shark Systems had a hard to find monitor we ordered several times, shipping was fast. very satisfied.  

Very Dissatisfied
Reviewer: Wasted_money
Click Here to See the Profile for Wasted_money

6/11/09 1:25 PM
DO NOT SHOP SHARK SYSTEMS! After 20 years of online shopping and over $45 thousand dollars spent personally and $120k spent professionally I can say this has been the worst experience of my online shopping experience. Shark Systems could not describe the laptop up front so sent me to manufacturers web site, laptop took 4 days to ship and 9 more days to arrive, it arrived in a damaged box that poorly protected the product package and the product package was thus damaged,(laptop seemed fine) product did not match manufacturers web site, or photos on Shark Systems. Jake at Shark Systems refused to allow me to return it saying any opened box is not returnable. Then shark systems stopped returning my emails or calls for over a week. Then only after I had VISA put a payment hold on the purchase Shark issued an RMA and would take it back with 15% restock fee, now I am out over $250 and three weeks of time. Jake is the owner, sales rep, and shipping clerk. There is a phone service and another person in the loop that I was in touch with only once. Shark Systems is a reseller just as this rating site points out. I used the ratings on ResellerRatings because unlike most other sites they have protections in place to keep fake posts from pumping up a site. Many of the other sites I was not so confident that everything was valid. To ship the wrong product and then charge a restocking fee is not allowed via the Visa contracts and the shark systems terms and conditions. I am still trying to get all of my funds back. When I shipped the laptop back UPS informed me that the address was not a business but a residence. I asked them to double check and they continued to affirm this. STAY AWAY AND SHOP WITH A BETTER COMPANY!  
I have been contacted by a laywer representing SharkSystems concerning this post. SharkSystems still has not contacted me directly.  
Good luck to all.

This review was modified by its author, Wasted_money, on 6/25/09 3:58 AM.

Reseller Reply    
Posted by
9/18/09 12:17 PM
In this situation the customer was not satisfied with the product because the keyboard was Canadian English as opposed to US English. The customer felt the omission of this information from our product description amounted to a purposeful misrepresentation of the item.  
 
As we carry over 20,000 unique products for sale we must rely on the manufacturer of the items to provide us with product descriptions and photography. In some cases, small differences may be present including regional differences. For example, North American power type or Canadian style keyboards are not often included in descriptions because they are assumed properties of items sold in Canada.  
 
Shark Systems will provide specification of any products that are available; however, in some cases we will refer you to the manufacturer, as they are best equipped to accurately answer specific enquiries.  
 
Shark Systems return policy, in short, is as follows (our full return policy can be found at www.shopsharksystems.com under "terms and conditions"):  
 
WITHIN 30 DAYS:  
(if the item is not defective):  
- Unopened Box: Full Refund for the cost of the item(s)  
- Opened Box: Full Refund for the cost of the item(s) minus 15% restocking fee*  
 
(if the item is defective):  
- We will repair or replace the item  
 
*The restocking fee may be waived on a case by case basis (IE: We shipped the wrong product to you in error – in this extremely rare situation you will also be refunded the cost of shipping)  
 
AFTER 30 DAYS:  
- Repair or Replacement at Shark Systems Option (non-defective items may not be returned after 30 days)  
 
We are committed to customer satisfaction and feel the above policy strikes a good balance between fairness to our end user while maintaining low overhead costs which in turn keeps our prices low for our customers.  
 
While we do not generally comment on specific disputes with customers in public, we are compelled to do so in this case in order to respond to the post in this review. The customer shipped the opened laptop back to us for a refund less the 15% restocking fee. This negative review implies the product’s description was misrepresented—it was not. We have offered to waive the restocking fee in exchange for having this review removed from ResellerRatings.com but our several calls and e-mails have gone unanswered. We are happy to report overwhelming customer satisfaction as evidenced by our reviews on this and other sites as well as our strong base of satisfied repeat customers. We always look forward to resolving any issue a customer may have to their complete satisfaction.

Shark Systems / sharksys.com
shopsharksystems

Very Satisfied
Reviewer: alex.r
Click Here to See the Profile for alex.r

5/30/09 1:04 PM
It's a good company , I receive the parcel in Italy after 15 days . The material received it was perfect like the order . I suggest the other person to buy from this company . Sharksys is one of a few company that I find that sell electronic equipment outside of U.S. from Internet online shop . Alex

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