5/5

posted Apr-12-2012

"I Ordered the edifier s550 surround sound speakers. They were expensive to ship, like 100 dollars but I received them in 4 days from Canada. I live in Ohio. Really Fast shipping! Costumer service was good, nice to be able to call. But email took 2 days for them to respond. but they did!"

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1/5

posted Mar-01-2012

"Worst order fulfillment I have ever experienced. It took over a month to finally get all of the product I ordered. I had to initiate contact to get any information on the order such as tracking numbers. I was never sent an invoice. Web site showed that 22 items were available and was sent three different shipments over the course of just over a month to finally get all 22 items. A few days after placing order with no invoice or communication from Shark Systems I asked for for a tracking number for the order. I was told they did not have all 22 items and would be getting a shipment the following week. Initiated contact again to get tracking numbers and status and was told they only had 9 pieces. Told them to send me the 9 pieces, cancel the rest and contact me when the shipment came in for the other items. No response, no response...Then I was told they sent 3 and 6 more were coming to bring total to 9 and others were back ordered. They claimed the full amount from Visa for the order. 3 came in one box, 16 came in another box. took over a week of emails for them to understand they still owed me three pieces. Finally, got the last 3 pieces to bring the process to over a month.

Worst order fulfillment I have ever experienced."

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4/5

posted Feb-29-2012

"I recently bought a printer from Shark Systems, and my only disappointment was with their high-priced shipping. Shopping again today, I find I could have bought the same item from several other shops and been charged $6 - $10 for shipping, while these guys tacked on $38.60. It arrived in seven days (pretty quick!) via Canada Post and US Mail, which shouldn't have been all that costly unless there was a really high price for insurane."

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4/5

posted Feb-01-2012

"Shark systems offered good service, a competitively priced product, and prompt delivery. The only complaints I have are one, that their checkout process is a bit confusing, i.e. before you are finished shcecking out an invoice is created. When you are finished you are not directed to a order complete page that confirms your payment. So if you entered your credit card info, just wait for it to clear on your bank account. Second of all don't expect to actually speak to a customer service rep, although they were prompt in their replies to email and voicemails. I was often left wondering what exactly was taking place on their end. I will say however, everything worked out great, in fact, when their was confusion and things were slowed down they upgraded my shipping. Now that I have experience with them I would choose them again, just wanted to add a word of caution"

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5/5

posted Jan-16-2012

"This is not the first time that I have trusted Shark Systems for purchasing electronics online. I purchased my Lenovo laptop and most recently an external hard drive. I found the website easy to navigate and e-mailed with a couple of questions about my potential order. The service that I got was professional, informational and I now have piece of mind knowing that I am backing up all of my valuable content. Thanks for great service! Until next time. Jordan M. "

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5/5

posted Jan-16-2012

"Ordered 2 laptop carrying cases, shipping was fast and well packed. my email question was answered quickly."

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5/5

posted Oct-19-2011

"Just bought a laptop from shark systems good service and I recieved my shipment on time :) I will be purchasing again in the future."

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1/5

posted Apr-30-2011

"
DO NOT BUY ANYTHING FROM THIS PLACE !!!!!!!!!

I ordered the Sony BD-5730S-01 on April 1st. I noticed my order status never changed on the website after 3 days so I emailed this store. The gentleman who replied to the email stated that the order went through and would be shipped that day. Well, I recieved no email about tracking or confirmation that it has been shipped. So, after 4 weeks, I tried calling that store. All it has is an automated phone message and says to email them. I sent 3 more emails and recieved no response. I finally did a search and found the owners home number and his finace answered. She took my order info and said he would call back in an hour. Well, it has been 6 days now with no call back or any kind of response. I will be contacting the better bussiness Bureau and report this guy. "

This review was modified by Kalliedog on April 30 2011 09:27:30 AM

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5/5

posted Apr-24-2011

"It is a one favorite merchant which I am wondering to order from. Quality equipment at suitable price. Thank You."

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1/5

posted Mar-23-2011

"Do NOT deal with this guy. I never received the item. They do not return e-mails or phone calls. Almost two weeks later and no response. Once I did reach a woman by phone who agreed to a refund. Didn't happen. I have escalated this to a PayPal claim and also to the South Central branch of the Better Business Bureau of Ontario.
This has been the worst online experience ever for me by far. Do yourself a big favour and purchase elsewhere.

UPDATE: PayPal came through for me and refunded. I recommend using them. They can save you from guys like this. "

This review was modified by jgabriel1960 on March 28 2011 07:03:33 PM

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