5/5

posted Jul-24-2008

"Order shipped promptly and earrings were beautiful! I have since placed another order and customer service is among the best I have experienced. Fantastic!"

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5/5

posted Jul-24-2008

"I registered with resellerratings.com just to tell how satisfied I am.

I am a very frequent online buyer (over $50,000 spent annually), and this is the best online store I came across in the many years that I have shopped online. Diamondshark offers great service, great communication, quick shipping, great price, etc. Read on to see why this was the best experience I had at an online store.



I ordered some watches that were on sale from Diamondshark to resell. The order limit was 5, so I went ahead and ordered five watches. There was also a coupon code that could only be used on 1 of the watches, so I entered it in. After my order, I received a quick personal (un-automated) email thanking me for ordering with them, and asking if I would want to order any more. I wanted to get 15 in total to resell, and I asked DiamondShark customer service if I could use the coupon on all 15 watches (I was convinced they weren't going to allow me, but it doesn't hurt to ask). To my amazement, they allowed me to use the coupon code on all 15 watches!!! They also allowed me to buy 15 watches at the sale price! (As I am a reseller, most stores cancel my order as soon as my quantity is that high especially at sale prices). Just as I thought their service couldn't get any better…



I was up late at night on the weekend inquiring about my order. A couple minutes later, I get a response!! I have never seen a store with such good communication. I asked him what he was doing up so late, and his response was, "Weekend watches are our busiest sales periods... so we make sure to stay around very late to help anyone that may be having issues with their order." What dedication! Diamondshark customer service could easily answer emails in the morning, but to satisfy the buyer, they stay up at night. The story gets even better…



A Diamondshark customer service representative told me that the watches were at their warehouse, but the manuals for them weren't (the manuals were going to arrive the next day). So, instead of waiting one day to ship out the items in the same box, they shipped out the watches in one box, and the manuals in another box a day later. It would be a whole lot cheaper for them to send it in the same box, but they do whatever they can to satisfy the buyer (even at their own expense!). What's more… as I told them I was a reseller, they shipped me shipping materials to ship out the watches for FREE! They paid for the shipping supplies, and they paid to ship the shipping supplies to me. The shipping supplies didn't cost me a penny!



I received the packages very shortly after ordering, and yes with the shipping supplies (it seemed too good to be true). My emails were answered within a couple of hours. They satisfied me at their own expense. What could be better?



I now treat my own buyers with better service because I realized how important buyer satisfaction was. I check my emails constantly during the day. I give out my cell phone number so they can call me anytime. I almost always ship within one business day. The list goes on… This was all thanks to Diamondshark.



By the way, I am not affiliated with the store, I'm just a satisfied buyer.

"

This review was modified by nic42991 on August 07 2008 05:12:25 PM

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5/5

posted Jul-25-2008

"I have placed 3 or 4 orders now with Diamondshark. Shipment was always prompt, and I have had no problems with defective products. The owner has sent me an email personally thanking me for my business---always a nice touch. I have no hesitation to order from them again."

This review was modified by ktg on August 22 2008 10:44:52 PM

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5/5

posted Aug-04-2008

"I have now bought several watches from DiamondShark. This is by far one of the best companies I have dealt when it comes to internet shopping. I had one issue with a purchase, that was handled by Daniel in the customer service department, in such a manner that I was completely blown away and I am now a Diamondshark client for life. I would recommend this company to anyone and oh yeah they have GREAT deals. Great job, keep it up!"

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5/5

posted Aug-05-2008

"I recently ordered a watch from DiamondShark, received it very quickly, was delivered 3 days from purchase date, and was ordered on a weekend which i thought would prolong the shipping time. I was definitely surprised at the speed of the process, but to my dismay I opened up the box to notice that the second hand had come off of the watch during shipping. I sent in an email describing what was wrong and was helped very quickly and personally. Daniel over at DiamondShark replied and sent me labels to send the watch back, next day I sent it all in and in about 6 days I had my new watch, working perfectly with all parts intact. Overall a great buying experience."

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5/5

posted Aug-20-2008

"This company is awesome. I bought a multi-gemstone bracelet and the clasp was a bit too tight. They responded to my email immediately and paid for return shipping. They sent it back in two days fixed. They even follwed up to make sure I was happy! Phenominal service. "

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5/5

posted Sep-06-2008

"I have ordered twice from this company and both times the product was excellent , and well worth the price. The shipping is as fast as any online company I have done business with. They also answered a question I had within 24 hours. I will definately be ordering again."

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5/5

posted Oct-12-2008

"Purchased 8.50 Carat Rock Crystal Quartz Ring on 10th Sept'08 from them. Its very good. Shipping is very fast. I recieved the item by 12th Sept'08. I was surprised with the way they shipped the item, because they need to resize the ring to meet my requirements & then send it to me. But everything happened in 2 days. Their customer service is very good. I had some doubts regarding ring sizes & they resolved them very fast. I am completely happy for my purchase."

This review was modified by yoursnaveen on October 12 2008 11:50:00 AM

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5/5

posted Oct-04-2008

"First time Buyer from DiamondShark and I'm extremely pleased with my purchase. The price was outstanding, the communication was excellent, and the shipping was fast via UPS. The watch came complete with all factory protection and seals. I will definitely shop again with DiamnondShark, Daniel is top notch."

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5/5

posted Oct-22-2008

"My mother bought my 14 year old daughter a ring for her b-day from this site. It came in the mail and was beautiful. Unfortunately, it was stolen at school less than 10 days later. I contacted Diamondshark (The item was gone from their site by then) and they said they would check with the supplier. We got the new ring in the mail less than three days later for the same price my mom had paid. The best part was they included matching earrings at no cost!! It took the sting out of paying twice for the same ring and they went above and beyond what any normal merchant would have done to find us the ring. Honest and reliable along with fast shipping makes them an A+ in my book."

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