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"Three months wait. Had frames made only to find out that the wrong bridge was supplied. Glasses do not and can not fit. They won't answer the phone, and the online CSR doesn't respond.DO NOT DO BUSINESS WITH THESE PEOPLE."
"This site is a joke, customer service is terrible and you have to pay a re-stocking fee even if they have not processed the order yet. Beware the ship times are not even close to what they say they are and it can take up to 8 business days to ship your order even if you pay for overnight or expedited shipping. My company will never buy from this website again!!!!"
"Website is east to navigate and understand. Great selection and competitive prices. A real call center rep called me to tell me my frames were not in stock and would take an extra day or two to arrive. They were delivered as stated. I will definitely use them again and recommend them to my friends. "
"Be aware and stay away. This is just ripping you off and they are selling all duplicate stuff"
"I ordered glasses for my mother, and was beginning to worry that something would go wrong. Then the glasses came, they were fine, and my mother loves them.. Thank you so much Framesemporium. My mother is at the eye clinic now getting her prescription put in them. I think she plans to get another pair. Same brand just an additional color for different occasions. Thanks again.."
"Truth be told, I am was very surprised at the experience I had with shadesemporium site and my order process. The glasses I ordered were back ordered and were going to take longer than expected to receive. I was emailed right away and informed that I can call and work something out. The level of customer service I received far surpassed that of the mall stores I have dealt with. The issue was resolved and everything worked out perfectly. In fact if the sunglasses I received weren't such good quality I would have ordered new glasses by now. 100% satisfaction and still in my bookmarks for when I need to order new sunglasses. Thank you for everything. hope all goes well..."
"Beware of Shades Emporium policies ... $35 restocking fee for any item returned or not canceled within 4 hours of placing the order. Restocking fee applies even if your order has not shipped yet. No status updates ... customer service is a joke. "
"Waiting for my frame since October 6. Today is November 30. Hope to receive it in 2012."
"Order placed 11-02-2012. Today is 11-26-2012 and the glasses are not even shipped! No customer service! Emails do not get answered. Terrible at making promises and not keeping them. "
"I recently purchased a pair of Bevel eye glasses and hi index lenses, shadesesmporium even price matched from another web site. The glasses were shipped only a day or two after my order was placed & arrived in California only a few days after that! The frames & lenses are authentic brands! Absolutely PERFECT!!! Thanks Lee"
"I assume the purchase was the black Versace frames. Decided to purchase product from seller based on pricing. Product was delivered in good condition and in a timely manner. I live in Argentina currently and happy with th smooth processing and shipping. Great deal "
"So upset have been waitng on my glasses that cost over $200 since i orederd them on aug 16, it is now october 11... nobody wants to email me back nobody wants to answer the phones and when i got someone on the phone they hung up i called back no answer i just want some help i trusteed this website and spent all my money on glassses that i really needed and i have nothing. never again i wouldnt wish this on anyone"
"I ordered replacement lenses on 9/28. Ship time was 3-5 business days. I spent all last week checking the mail waiting for my lenses to arrive. on 10/8 I received an e-mail notification that my lenses had just been SHIPPED. Nobody contacted me last week at all to tell me that the ship time would be longer than the estimated ship time of 4 business days. I called to ask for a refund and to cancel the shipment and they told me that the cancellation would cost $35 and said it was company policy. When I asked to speak to a supervisor the lady that barely spoke english told me she was the supervisor. I informed her that we all report to somebody and I would like to speak to her manager. She would not let me go above her to talk to anybody and claimed that they followed their policy and I'd have to pay the cancellation fee. I hung up very frustrated and upset. DO NOT USE THESE GUYS. AWFUL SERVICE and WORSE CUSTOMER SERVICE."
"This was my first dealing with Shades Emporium and certainly won't be my last. Their choice of shades is great and so are their prices. I was very pleasantly surprised when my brand new Ray Bans arrived in less than a week to Switzerland. Glasses arrived fully packed and exactly as I had hoped them to be. Thank you Shades Emporium!"
"I ordered sunglasses from Shades Emporium.They responded to my order by telling me that the item was on special order (already) and that it would not be available for 3 - 4 weeks, and did I want to wait. I said yes, but shortly thereafter I called them and cancelled the order. They told me then (for the first time) that they had to charge me $35 cancellation fee. If they had told me there would be such a fee when they asked me if I wanted to wait, I would have declined to wait.This was sneaky and underhanded.I wish there was a way I could spread this information."
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