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"My experience with this merchant was completely unacceptable. After sending me two confirmations, they cancelled one of the items I ordered, negated the coupon I used since the order no longer met the criteria for that coupon, sent me the smaller of the two items in my order, and charged me the full shipping cost of the order. Customer service was less than helpful. Under no circumstances will I deal with this merchant again."
"They took online order for an item they did not have in stock, then they canceled it and charged me nearly double digit shipping for a filler item (about $2.00)i ordered to take advantage of their coupon offer. customer service was no help--frequent transfers to their credit dept and supervisors, on hold forever, only to be told that they couldn't help after all the run around. i had no choice but to keep the filler item i didn't really need (or return it at buyer's expense) and get ripped off on shipping. be careful of merchants like this who do not seem to care really about their customers or the ones that take your order and cancel it and still charge you shipping without proper adjustment. "
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