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Store InformationStore Info
Full Rating Profile
    • Address: 750 shames Dr
    • Contact: support@serversupply.com
    • Phone: 516-334-7700
    • Customer Support: 800-413-6989
    • Business Hours: 9:30 AM - 7:00 PM Mon-Fri Closed Sat-Sun
    • Fax: 516-334-7727

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.92/10 7.92/10
    Chance of future purchase: Rating 6.07/10 6.07/10
    Shipping & packaging: Rating 4.64/10 4.64/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 7.50/10 7.50/10

228 Customer Reviews

Rating 10/10
5/5
modified review posted

"Good communication, quick shipping. "


Rating 2/10
1/5
modified review posted

"I had a terrible experience with the customer service staff at this establishment. I had a server crash and ordered a $100 RAID controller and was charged almost $70.00 for priority overnight shipping. Well, the shipment didn't arrive the next day and was delayed due to "bad weather". I called to see if I could get a slight refund on the shipping since I was not getting it "next day" and I was going to be out of business for another day. I first spoke with Rahima who could not care less about my situation and became extremely rude and argumentative. I asked to speak to her manager and was put in touch with Michelle. While I was speaking to Michelle I could hear Rahima in the background talking badly about me. I asked Michelle if that was Rahima talking in the background and she said no, an obvious lie as Rahima's voice and accent are very distinct. When Michelle clearly did not want to and would not offer any help, I asked to speak to her manager. I was put on the phone with a 24 year old "kid" named Chaz. Chaz must have thought my situation was funny because he kept giggling every time he said something. He was less than useless and completely unhelpful and could not have cared less. While I was on the phone with Chaz, I decided to look up the published FedEx rate for the shipping. The published rate for my exact shipment was almost 16% lower than what I was charged. When I confronted Chaz about this his response was, "Well that is the rate we charge for shipping." I told him he is gouging his customers on shipping and his response was, "Well, I don't feel that way." When Chaz was completely unwilling to offer anything, even the few dollars difference between overnight shipping and 2nd day shipping I asked to speak to his manager. He told me he is the last manager to speak to. I asked about upper management and he told me two names, I didn't catch the first name but the second name is Harun. He said Haurn is the owner and said they were both out of the country and wouldn't be back for 5 weeks. He said he was the one running the entire business. I repeatedly asked for other management to speak to and he kept declining. I finally asked for the owner's contact details and when he would be back in the country. I was given serversupply.com's general number and told they have no extensions and there was no way to get a hold of the owner directly. He also gave me a return to the country date of only 3 weeks out when he'd just said he was going to be gone for 5 weeks. At long last Chaz offered to throw me a bone on my next order. I asked him for details as to what he could offer (free shipping, 10% off, $10.00 off, etc.) any information, and he refused to give me any details at all. He told me it would depend on what my order was and that I should just call in and ask for him. Are you kidding me with this? The whole situation was incredibly frustrating and I have never dealt with an entire group of "customer service" people who have been more unprofessional, uncaring, and rude than the staff at serversupply.com. I would urge anyone and everyone to take your business elsewhere.

Update:
This is my follow up review. I came into work today expecting to be receiving the controller I purchased and decided to track it. The FedEx site said it had been rerouted. I called FedEx and asked them what was going on and they said that Server Supply had called that morning to have the package sent back to them. I called and spoke to Chaz and asked him why he had the package sent back and his response was, "I think you know why." I said no I don't know why and he responded with, "You put out negative reviews about us."

Also, they tried to have my review taken down citing violation of policy #9 in that there was never intent to do business within the last 12 months. I had to provide a copy of my invoice to this site. I'm not sure what kind of business model this is but they lack any ethics or integrity at all and I urge everyone out there to STAY AWAY from this company.
"


Rating 10/10
5/5
modified review posted

"Received product ordered in a timely manner"


Rating 10/10
5/5
modified review posted

"No problems. Everything ordered arrived.
Thanks
"


Rating 6/10
3/5
modified review posted

"Bought some drives...sales person gave me special pricing. A week later, they called and said that they didn't have them in stock but could switch me over to some equivalent drives for same price. Problem was, the "other drives" can regularly be found on Amazon and other sites for $50 less.

I was feeling like this was a bit of a bait and switch(still not sure). I cancelled the order and bought them on Amazon.

Within a few minutes, I got a call from Haran(the owner?). He was apologetic and tried to explain how the confusion occurred.

Bottom line: I think this company is fine and the owner's doing his best. But, you can't take an order and then a week later realize they're not in stock. You'll piss off a lot of corporate clients.
"


Rating 10/10
5/5
modified review posted

"I was shocked on the Super fast service, looking forward to many more orders!"


Rating 10/10
5/5
modified review posted

"I needed a peculiar power supply for a Compaq desktop. Server Supply had it in stock. I placed the order and they shipped it in time for me to get it the next day. When the part arrived, it was in great condition and has been working perfectly. I'll definitely look to them if I have a similar need in the future"


Rating 8/10
4/5
modified review posted

"I ordered some rephurbished system boards. Two of the boards came in with blown and leaking capacitors on the board. I had to return the boards at my cost to get credit. Server Supply did not have additional stock, so they could not replace the boards.**I was contacted twice by Server Supply after submitting this review. They have tried to fix the problem and believe this is a closed issue at this time. Looking forward to doing future business with them**"


Rating 10/10
5/5
modified review posted

"Fast service reasonable price"


Rating 10/10
5/5
modified review posted

"Had to return product therefore cannot write anything about it."

modified review Rep reply posted Jul-09-2014

serversupply, Server Supply, Inc. rep has responded

“Complaint has been resolved.”


Rating 10/10
5/5
modified review posted

"Needed to replace a failed drive in a RAID 5 plus get a few on hand spares.

Price was great, shipping was as stated on invoice and HDD's were properly packed with HDD specific type foam cutouts to ensure Drives would survive whatever the shipper dished out.

Drives are now in service and everyone & my server is happy!
"


Rating 10/10
5/5
modified review posted

"Quick shipping, great price."


Rating 10/10
5/5
modified review posted

"The time of delivery of the part was very much in a good amount."


Rating 10/10
5/5
modified review posted

"Very good service. They have good inventory to find whatever parts we need."


Rating 10/10
5/5
modified review posted

"Very easy website and fast delivery, thank You!

"


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