Serenity Living Stores / Serenity Living Inc. Reviews - serenitylivingstores.com Ratings at ResellerRatings

We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.


»
 
serenitylivingstores.com

Home & Garden

Rating 6.61/10 14 reviews

6.61/100
Facebook share
Serenity Living Stores / Serenity Living Inc. is a merchant member
Serenity Living Stores / Serenity Living Inc. participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,986 merchant members.
 

All Customer Reviews (14)


Rating 10/10 5/5
modified review posted Jun-10-2013

"love the chair and friendly service thank you!"

Rating 10/10 5/5
modified review posted Jun-05-2013

"Happy with product. Would recommend to others"

Rating 10/10 5/5
modified review posted Jun-04-2013

"I am very impressed with the product quality and delivery time. Serenity Living employees went out of their way to make sure my order was delivered in time for an open house. Great Service !"

Rating 10/10 5/5
modified review posted Apr-01-2013

"Absolutely fabulous service. Totally positive experience. Thank you! I love my beautiful chairs."

Rating 4/10 2/5
modified review posted Mar-31-2013

"I was notified that my chair is not available immediately as advertised, but rather requires 6-8 weeks to be shipped in the leather I selected from the samples they had shipped to me. I still do not have the chair in order to rate it on its quality but the wait is disappointing."

Rating 2/10 1/5
modified review posted Feb-05-2013

"After many hours of searching for the right vanity stool, I finally found the one I wanted, placed my order and was anxiously waiting for it to arrive. The next day, I received an e-mail saying the item was no longer available and have cancelled my order. I was so disappointed! I should have been told the item was not available when I placed the order. I will no longer order from Serenity Living so that will not happen to me again. "

Rating 2/10 1/5
modified review posted Jan-17-2013

"Took delivery to my home in CO and their chairs are terrible. I bought 4 chairs based on a few good reviews but I promise the chairs are nothing like the authentic from serenity and the chairs are missing parts. The leathee doesn't feel authentic either. Never again."

+ Read user comments
modified review reply posted Jan-17-2013

serenityliving2012, Serenity Living Stores / rep has responded

“Thank you for your post yosephmeire. We would like to inform you that we have not received any notifications stating poor quality items from any of our customers as of today's date. We receive so few complaints that we can confirm that you have never order from us. Please also note that the invoice number as you state is not a registered number in our system; therefore it is our belief that this is a false review from one of our competitors.

If this is a legitimate review and you did infact receive a inferior product we will gladly replace your order as per our Policies clearly stated on our website. We ask you to please contact us immediately so we can resolve this issue as promptly as possible. 1-877-385-8950”

Rating 10/10 5/5
modified review posted Jan-09-2013

"rcvd my chair and table today looks great, can't wait to set it all up, thanks!"

modified review This review was modified by darnelparker on January 09 2013 10:38:48 AM
Rating 10/10 5/5
modified review posted Jan-09-2013

"While researching the internet for a particular coffee table, I found Serenity Living. They had the best price (hundreds less ) for the table I was looking for. I called and spoke to customer service and they were very helpful. I put my order in for the table. Although I was told it was out of stock and wouldn't be in for several weeks, I said I would wait. I did receive an email that my table was in and being shipped. The table was delivered, very well crated and wrapped. No problems...great quality and the table is exactly as stated. I would definitely buy from this company again. "

Rating 10/10 5/5
modified review posted Jan-04-2013

"item as described. thank you again for everything!"

Rating 2/10 1/5
modified review posted Dec-16-2012

"I was very disappointed with my experience as they were unable to fill my order due to the item being discontinued. They should update their website and it's offered products more often. "

Rating 10/10 5/5
modified review posted Nov-06-2012

"This review is for the purchasing customer service department. I had reached out to Serenity in search of some information about a product that was left a little unclear on their website. I was contacted within hours by a Ms. Nicky M. She went above and beyond providing me showroom and even supplier images of the product in question, following up with me as she received any new information. Buying stuff on the internet can leave some, if not most, uneasy, but she left me with all the confidence needed to make a purchase. I cannot commend her integrity enough, after receiving emails from competitors where the main message was "Well, you have to just buy it and return it if you don't like it." If you have questions ask her. I ended up going a different direction with my living space, so I can't comment on any product or shipping. Thanks again for the help Nicky!"

Rating 10/10 5/5
modified review posted Nov-03-2012

"Most appreciated were the personal e-mails sent from Serenity Living after placing my order on line---very helpful and practical suggestions were shared that help me to modify my order; they definitely encouraged me to make a better decision ."

Rating 2/10 1/5
modified review posted Jul-03-2012

"Terrible customer service, my chair arrived with the straps broken on the barcelona chair. I`m not sure how it even broke but they won`t replace it even with the guarantee on their site, they told me to claim it with the shipping company. The frame is poor quality and is not welded properly, i had to put a rubber pad to keep it flat"

 
wall street journal logo