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"After ordering an item in early Dec.2005 to be shipped directly to my niece, I received no notice of any problem until a card arrived on Jan.3, 2006. It stated that the item was back-ordered, although when I ordered it, it was shown as "in-stock". Since this was a Christmas gift I was very upset and called Serengeti to investigate the reason for the late notice. I was told that they only had to notify customers within 30 days of an order when there was a back order problem. While this is true, other vendors have notified me immediately by e-mail or post card so that I had a choice of replacing the item. I think this should be standard practice especially at the holidays. Furthermore, the customer representative I was talking with was unable to tell me if one of the additional supply coming in was already designated for my order. I asked to be notified when the order was being shipped. Serengeti had my e-mail, my address and my phone number. I received no further notice and had to call Serengeti and my niece many times to verify that she actually received it in mid-January. On January 25,2006, I sent a letter to Mr. Bob Piro, Vice President, whose name was given to me by the customer representative I had talked with in early January. As of February 17,2006, I have received no response from him or Serengeti. I will not use Serengeti again. "
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"After ordering an item in early Dec.2005 to be shipped directly to my niece, I received no notice of any problem until a card arrived on Jan.3, 2006. It stated that the item was back-ordered, although when I ordered it, it was shown as "in-stock". Since this was a Christmas gift I was very upset and called Serengeti to investigate the reason for the late notice. I was told that they only had to notify customers within 30 days of an order when there was a back order problem. While this is true, other vendors have notified me immediately by e-mail or post card so that I had a choice of replacing the item. I think this should be standard practice especially at the holidays.
Furthermore, the customer representative I was talking with was unable to tell me if one of the additional supply coming in was already designated for my order. I asked to be notified when the order was being shipped. Serengeti had my e-mail, my address and my phone number. I received no further notice and had to call Serengeti and my niece many times to verify that she actually received it in mid-January. On January 25,2006, I sent a letter to Mr. Bob Piro, Vice President, whose name was given to me by the customer representative I had talked with in early January. As of February 17,2006, I have received no response from him or Serengeti. I will not use Serengeti again. "