1/5

posted Mar-28-2013

"I am never ever shopping from sephora again. I patiently waited for my order an entire week to open a package that wasn't even mine! When I call customer service they tell me I have to wait for the entire process all over again. I also have to go out of my way to return a package that was not my mistake in the first place. I now decided to cancel my order and I am going to reorder the products from the original websites rather than giving my hard earned money to sephora."

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1/5

posted Mar-19-2013

"Waited a month for an order, only to be informed that it was being returned because SEPHORA put down the wrong address. i wanted a MONTH. I called them and all the chick had to say on the phone sorry there nothing we can do, once the package arrives, you'll get a refund. I don't want a refund I want my package, sorry theres nothing we can do have a nice day. you're a huge company I am pretty sure there's something you can do to assure a customer's happiness. a MONTH i am not kidding, I have shopped online for years, this is the first company to SCREW up an address."

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1/5

posted Nov-13-2012

"I will never shop at sephora again. I placed an order online for a significant amount and applied a promo to them. I confirmed the process, went through the steps, and at the final order it dropped my promo item. I called in to get it applied and all they had to offer is that their site must have cleared out and experienced an error at the last stage of the process and dropped it. And though they admitted to the error, they refused to fix it, saying I'd have to place a NEW order to apply the promo AGAIN, otherwise I'd have to go through a 3 week process of placing the returning my original order and replacing it just so they don't screw it up the second time around. I asked how my order that more than qualified and had applied the promo throughout every step, including adding, selecting the item of the promo, etc. Could not already be applied like it should have. I don't know how any respectful company can expect to demonstrate even a semblance of customer service for faulting and inconveniencing their customer due to their own faults, and their so-called solution only further inconveniences the customer. Their solution--beauty points to make up for the loss? I never plan to shop with them again and they want to give me points to redeem after showing their system can't even process a simple promo code? It's utterly ridiculous. I am returning my order and will never shop there again. Walmart has better service than their sad excuse of customer service "beauty advisors.""

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