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"I've had good experience with ordering online from Sephora. They always have free deluxe samples so look out for those promo codes. You can also get other smaller samples and convert your points into more samples! So much samples to get from Sephora, although it will probably lead you to buy more products in the future. But it's better to buy something that you've already tried out."
"I am never ever shopping from sephora again. I patiently waited for my order an entire week to open a package that wasn't even mine! When I call customer service they tell me I have to wait for the entire process all over again. I also have to go out of my way to return a package that was not my mistake in the first place. I now decided to cancel my order and I am going to reorder the products from the original websites rather than giving my hard earned money to sephora."
"Waited a month for an order, only to be informed that it was being returned because SEPHORA put down the wrong address. i wanted a MONTH. I called them and all the chick had to say on the phone sorry there nothing we can do, once the package arrives, you'll get a refund. I don't want a refund I want my package, sorry theres nothing we can do have a nice day. you're a huge company I am pretty sure there's something you can do to assure a customer's happiness. a MONTH i am not kidding, I have shopped online for years, this is the first company to SCREW up an address."
"I will never shop at sephora again. I placed an order online for a significant amount and applied a promo to them. I confirmed the process, went through the steps, and at the final order it dropped my promo item. I called in to get it applied and all they had to offer is that their site must have cleared out and experienced an error at the last stage of the process and dropped it. And though they admitted to the error, they refused to fix it, saying I'd have to place a NEW order to apply the promo AGAIN, otherwise I'd have to go through a 3 week process of placing the returning my original order and replacing it just so they don't screw it up the second time around. I asked how my order that more than qualified and had applied the promo throughout every step, including adding, selecting the item of the promo, etc. Could not already be applied like it should have. I don't know how any respectful company can expect to demonstrate even a semblance of customer service for faulting and inconveniencing their customer due to their own faults, and their so-called solution only further inconveniences the customer. Their solution--beauty points to make up for the loss? I never plan to shop with them again and they want to give me points to redeem after showing their system can't even process a simple promo code? It's utterly ridiculous. I am returning my order and will never shop there again. Walmart has better service than their sad excuse of customer service "beauty advisors.""
"This is the best place to get deals on make up. They have everything. Best of all, they are generous with the samples. I love Sephora!"
"Ordered $314 of Sephora product for Mom's birthday (Feb 23rd). Mom did get the package--all it had were 3 samples!!! Called customer service--was told they will re-ship order and I will get it the next day. Then got an email later in the evening stating that once order is processed I will receive it in 3-4 days!!! Manager Melissa was of no help and had no explanation for the missing $314 worth of product or why my mom got to open a box with three tiny free samples instead of a birthday gift. Will never order from Sephora online again. Horrible customer service!"
"Just ordered online with Sephora for the first time.Pricewise, probably consistent with anywhere else, but they do have specials & gift sets that are really good deals. The online buyer should beware though that the sizes of those products can be really tiny. LIKES: Freebie samples with purchase, speedy delivery, products exactly as ordered & arrived in good condition and apparently there are a number of online exclusive products. If you are like me and want to try new things, it helps to shop online instead of instore at Sephora because you get to read the user reviews & come to your own conclusions (or get more undecided :D!).DISLIKES: Filter features are not very good, so you have to spend quite a lot of time clicking into each product & going through all the info details. Product details are not consistently shown too (e.g. weight of product is found in random locations depending on product). Also they leave products that have been discontinued or out of stock on the website and do not display this fact BEFORE you click in to the product detail level."
"I LOVE SEPHORA, and I love their shipping policy even more. First off, any purchase over $50 you automatically get free shipping. What I also love is that you get free samples in every purchase. You can pick out three, and the store usually has promocodes you can find from their home page to try some maxi samples. I have found my items are shipped out in a reasonable time (2 days) and reach my door within the week. I can't ask for much more. I am a frequent buyer at the online site. "
"LOVE SEPHORA! fast shipping and very good customer service. I've been ordering my makeup with them online for almost a year and there are many promotions and free samples to take advantage of. "
"Got an amazing deal on a perfume/cologne package. Order went through smoothly and the items delivered without a hitch. A+!"
"I bought gifts for my girl friends from this online store. The ordering process was very easy and shipment was fast. Highly recommended."
"I LOVE SEPHORA! I love all the extras they offer for loyal customers~ex. samples with every order, deluxe size samples for beauty insiders, many codes accepted & available to get even more gifts & deluxe samples, free shipping over $50.00 & most of all, the most updated, newest items beauty items that just hit the market. also, many exclusives offered that can not be found anywhere else. I can search & study their website all day long. they also have beauty advice, lots of question/answers & many reviews to help you make decisions on choices presented to you. bottom line-I would give sephora.com 5 stars all day & night long."
"I have ordered from them several times and have never had a problem. Their shipping is fast (although they tend to send out the notices a few days after they'd shipped the items), everything has always been in stock, and everything arrives in perfect condition. I am in a city with a physical Sephora store now, but I still use their website to send gifts to friends."
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