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"Well for starters their customer service seems to be run by one person. I bought a seidio obex case for my samsung galaxy s3. The screen responsiveness was completely horrible so I returned it for a refund. I shipped it out on the 18th of December and now it is the 11th of January. According to the tracking number they received the package on the 21st of December. I still don't have my refund after calling multiple times. About 4 days ago they said I would have my refund in 2-3 business days, today is day 4 (Saturday) and still no refund. Even when I called them on January 6th they denied ever receiving my package and asked me to send them a screen shot of the ups website to prove it. STAY FAR AWAY FROM THIS COMPANY! The obex phone case and their customer service sucks! They are a bunch of scammers in my opinion and they seem very shady. I am never buying from these people again."
"As far as Seidio products, they are great. I love the quality and you pay for that. They are not cheap. The customer service stinks. I had the wrong item shipped and when tried to return, they said I could just reorder the correct item and return the old one at my own expense. I have been waiting three weeks now for the refund on the returned item. By the way, you can find Seidio products on Amazom.com for at least 20 - 30% less."
"I will never buy from Seidio online store again. I placed my order for two iPhone 5 cases on October 1st and now it's still sitting in processing status after 4 days. What makes this worse is that I can't cancel my order now because it's more 2 hours since I placed my order. I would give them a 0 star rating if I could."
"Wanted to share my experience with Seidio extended battery and battery cover for EVO 4g; bought 1/2011 and within 8 months the legs wore off the battery cover; Seidio was good about it and replaced the battery door; 9 months later, the battery door cover started failing again to the point that I can no longer use battery because the battery door doesn't hold anylonger. I contacted returns (RMA) and was told that I now had to pay $14.99 plus $5.95 shipping to replace because the 1-year warranty had passed. I argued that the battery door didn't last even 12 months both times and asked I be given consideration. No dice. I'm happy with the performance of the battery, but very dissapointed that Seidio didn't step up to the plate to replace the batteryt door so that I can keep using their product and keep me as a customer. Hope you find this review helpful."
"Bought their top of the line case for my droid phone, about $40.....case did not stayon and try tried to have it replaced under warranty....what a scam...they make you scan photos of the case, the receipts and when you make the photos small enough to send they say they cant read it and it all starts over again...its been 2 months and still trying ..then you still have to send it in with the receipt ...you would expect a lot more from such an expensive case...stay away"
"We do like the Seidio cases and support them with any issues. Every case we sell that comes back with any issue; they take 100% accountability and support us."
"NEVER NEVER NEVER AGAIN!!!I bought an Extended Combo case for my HTC EVO and after using it for only a week, one day I went to take my phone out of the belt clip, AND IT WAS GONE!! The phone fell out of the case and I can't find it ANYWHERE. I emailed Seidio, and they had the nerve to offer me 20% off a new one (Like I would get a new one and loose ANOTHER phone. To say I am angry is a bit of an understatement."
"They did not replace defective product. Only offered 20% off buying it again."
"Like many users here I too have had problem with Seidio. I ordered a bunch of things for my Droid original, cables, a skin, a case, a desktop cradle, a car nav cradle, etc. You would think that a customer that buys so much from a company would get decent support, but no. The first skin didn't fit right. I had to make several calls to get a replacement and that took months to arrive. The second one didn't fit right either but was close enough that I didn't want to deal with the hassle of sending it back and waiting months more. After a little more than a year, the cable that hooked up my home cradle stopped sending enough juice to charge my phone any longer. Note: When I got this cradle I installed it and then never touched the cable again, yet their cheap cord broke. Would the send me a replacement cord that probably would cost them $1? Nope! Would they let me buy just the cord? Nope! I have to buy the whole cradle again! NO THANKS! Seidio has seen the last of my business. Avoid this company. They don't stand behind their products and drag their feet on offering support."
"Ordered a case from them. Case arrived and was total junk. Customer Service was horrible. Bottom line, I have a case that is useless, they have my money, and they aren't givng it back. DO NOT PURCHASE ANYTHING FROM THEM unless you enjoy throwing your money away."
"I purchased 2 cases and holsters at the beginning of March. The holsters are great, but the cases are JUNK, so I returned them (after finding a different case that fit the holster and was MUCH better quality.) I got my RMA #, mailed the cases back at my expense, and waited for a refund to show up on my credit card. The cases were mailed on 3/16 and I still haven't heard a peep from them. I followed up on 3/29, never heard back, and then sent them an email on 4/1 stating that if I didn't hear back by the end of the day I would dispute the charge with my credit card company.As of today, 4/5, I still haven't heard a peep from Seidio and have filed the dispute. All I can say is that their customer service is HORRIBLE and I will never purchase from them again."
"Seidio was the first to have the accessories I needed for my Droid X! There was a small problem with the xtra life battery I ordered (that fits in the same space as the OEM battery, by the way) but they made it right in no time flat!"
"Purchased a Seidio Innocase Rugged Holster Combo for Motorola Droid X from Droid Forums Store which is great to deal with. The other day the clip on the back of the case broke and when I talked to customer service I was told to call Seidio which I did and they said I would have to first send the broken part back to them then would have to wait 1-2 weeks for the replacement. What terrible customer service. I rather find another case for my Droid X then to jump through hoops for these people. "
"DO NOT ORDER FROM THIS COMPANY! Please read these reviews BEFORE you order from them not after as I did. Seidio makes decent products but do not deal with them direct. If you must purchase from them you had better order NOW for Christmas and I wish you luck on getting it on time. I live here in Houston and could have walked over and picked it up by now. I purchased Seidio's extended battery from igonemobile with NO problems. Life is just too short to deal with Seidio directly."
"I ordered an Innocase II for my Evo 4g because it looked to be the best case on the market at the moment. My first case was really squeaky and fit really loose on my phone. I got a replacement and it had the same problem. I asked for a refund and I have to return 2 defective cases at my cost and will be out this shipping to and from me for an item that everyone is having problems with. I even asked for another replacement because I dont feel I should have to pay to ship it back and it was denied. I was planning on buying an extended battery and the dock for my phone but that was the first and last purchase I will make from Seidio. I was going to recommend a case to my mom and girlfriend but I this will not be the one. Edit: I was promised a full refund including shipping because I had gotten 3 bad cases. They then refused and it resulted in a BBB complaint that they did not take seriously. So in all I am out 15$ after being sent 3 defective cases. Horrible company do not buy from these people."
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