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Full Rating Profile
Securranty, LLCoupons
  • Securranty, LLC Securranty, LLC Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 23501 Cinco Ranch Blvd, B224
    • Contact: claims@securranty.com
    • Phone: 877-592-7726
    • Customer Support: 877-592-7726
    • Business Hours: 24 Hours customer service by phone, Claims Department M - F 9am - 6pm CST
    • Fax: 608-234-4749

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.41/10 8.41/10
    Chance of future purchase: Rating 7.05/10 7.05/10
    Shipping & packaging: Rating 8.13/10 8.13/10
    Customer service: Rating 6.82/10 6.82/10
    Return/Replacement policy: Rating 8.93/10 8.93/10

433 Customer Reviews

Rating 10/10
5/5
modified review posted

"re: the sale of the policy, the site worked perfectly."


Rating 10/10
5/5
modified review posted

"Representative helpful and timely."


Rating 8/10
4/5
modified review posted

"would not take discount coupon , very hard to get live person on phone ."


Rating 6/10
3/5
modified review posted

"I wanted to insure an import or "grey market" camera. The information available when purchasing insurance didn't say that such items are not covered. I therefore purchased insurance and afterwards asked whether the grey market item was covered using the online form. I got a very prompt response saying that the Securranty policy does not cover gray market items and I need to cancel the policy. I did so and, because I was within the initial 30-day period, I was given a full refund.
Overall, I have mixed experience with this company. They responded to my question promptly and refunded the policy premium. However, I still wasted time to sign up for a policy, which proved to be useless for my situation. I suggest they put in bold letters that they do not cover grey market items.
"


Rating 10/10
5/5
modified review posted

"simple and quick doing it on line."


Rating 4/10
2/5
modified review posted

"My iphone warranty was refunded at only 50% when i could never have used it becsuse I enrolled past the 30 day purchase date. Very unfair that I was not give 100% of my warranty cost. "


Rating 10/10
5/5
modified review posted

"Great prices on extended warranty for factory refurbished equipment!"


Rating 2/10
1/5
modified review posted

"Seccuranty is only an agent for the warranties it sells and really does not do much after a claim is filed. In my case, my claim went to New Leaf Contracts, LLC and there is a disagreement on the terms as they did not repair and will not replace the damaged laptop that had accidental coverage.

Will likely never use this company again for accidental coverage again.
"


Rating 10/10
5/5
modified review posted

"I got the answers I was looking for."


Rating 10/10
5/5
modified review posted

"Very efficient and helpful service"


Rating 10/10
5/5
modified review posted

"I think they have very fair price"


Rating 2/10
1/5
modified review posted

"Purchased a smartphone warranty being billed to me monthly. My credit card was stolen after the first month of billing, meaning the card number they had no longer worked. They immediately cancelled my policy and did not give me an option to update the card number or reactivate the policy. Their response was "Purchase a new policy" - which is impossible because by the time the 2nd billing period has occurred it means you're over 30 days old and no longer eligible to purchase a warranty... from ANY company. Even a manager refused to budge. Their poor customer service puts you in a bind that means you can't get a warranty from them, or anyone else.

Moral of the story - BEWARE - if you're paying monthly for a warranty and for some reason the payment does not go through, they immediately cancel your policy at a point which makes you ineligible to insure the phone with ANY company. Thanks for nothing, Seccuranty!
"

+ Read user comments

Rating 8/10
4/5
modified review posted

"I just purchased the policy and the process was pretty easy. The business about uploading a copy of the receipt was a bit confusing, I was told a copy of the eBay confirmation of the sale would be good enough, but a subsequent email from customer support said I needed to send a copy of the original paper receipt. So I sent a photo of the receipt and that seems to be OK. I can't comment on claims since I haven't had (and hope to never have) one. So far, so good."


Rating 10/10
5/5
modified review posted

"This was the best value for the best price that I found
"


Rating 10/10
5/5
modified review posted

"Good price on policy hopefully when used the service is equal"


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Securranty, LLC is a Merchant Member! Learn more

Securranty, LLC is a merchant member
Securranty, LLC participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,839 merchant members.