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DOES NOT PAY FOR SHIPPING
"I wanted to send some DVD/Blu-Rays (about 84 in total) and was quoted $65 for compensation (if all were selected). They only reimburse $5 for shipping 25 or more items. I checked with USPS and the shipping cost would be around $60. How in the world can you justify sending these movies out when all the "profit" is getting eaten up by shipping costs. Granted, 84 movies is a lot of movies, and even if I broke up the movies into smaller orders and smaller boxes, I would still be upsidedown. Makes no sense. IDK how they can get any positive reviews with the shipping policy they have. "
It cost me to sell CDs to Second Spin
"I sent 14 CDs to Second Spin. I was quoted $10.-- they don't cover shipping like their competitors. I should have been reimbursed $4.-- for shipping. They emailed to tell me they would not accept a few which dropped the payment to $7.-- which puts me under their "requirements" for shipping reimbursement. So it actually cost me money to sell to them. "
Beware, sneaky rules regarding shipping experience
"Be ware you need to have more than 5 items above 25 cents and a minimum of $10 to get shipping reimbursements. If you have all 10 cents items no reimbursements if you have less than $10 no reimbursement for shipping. I sent 21 cd's for $4.87 and the shipping was $5 no postage reimbursement . You are better off giving them to charity. "
Sound quality and print ****!
"My friend ordered a dvd from them and boy o boy the print and sound quality **** balls. Can't even understand what's the people are saying in it! bad stuff."
Intentionally vague language
"I chose this service to send some old things I didn't need anymore to them. Most items only fetched about 10-20 cents each but I figured since they reimburse for shipping it wouldn't be a big deal. I sent my items in and shipped via media mail as they suggested and kept track of my order. They took four days to process - Amazon only took a day. They sent me my money via PayPal but did not reimburse for shipping. When I inquired about it they told me that I did not get to be reimbursed because I did not send in enough items qualifying. Because they did not reimburse for shipping I basically gave my items away for free because I paid more for shipping than I was given. I wasn't expecting a huge profit in sending my items - I was hoping to squeeze a few quarters out that I would not get from a thrift store, and I wanted to downsize and make more room in my collection. Instead, they took my stuff for free. I'm furious. Why would you pretend that you reimburse and you're fair when you clearly aren't? "
"Item ordered through Amazon. Advertised in very good condition. Arrived and was in deplorable condition. Looks like it was repaired, and poorly. They said they would replace it. Then they said they sent the replacement May 3rd, but apparently it won't arrive for 3 weeks. Then when I asked why, they said they don't have another copy and will issue a refund. No indication of when though. At this point I have no idea if it is coming or not, or if and when I will be refunded. I'd REALLY like to order it from someone else so I can watch this series that I am into! But don't want multiple copies. Hate this company! "
Scammer or disorganized af.. which one? maybe both
"Do NOT use this company EVER:Ordered a dvd set, they sent it, it was nearly unwatchable, sound changed, skipping, video quality shifted, video froze etc. They said they could offer me store credit. I said, okay whatever... I ordered more $ than the credited amount of cds, probably around 12.. I know from my previous order that they ship in like 3 weeks or so avg. So i waited 1 month, asked, they said its coming, I waited 4 more weeks, asked again, they said it arrived a week after i ordered it... UM NO.. They offered a tracking label to ask the usps what happened.. like that will ever amount to anything, and I would like to add - they SAY they dont have tracking on their shipping- So if a tracking number WAS used, why wouldnt they send it to me with the confirmation email? I have never had a stolen or lost package and I have lived here for 7 years.Point is. This reeks, they don't give a crap. BUYER BEWARE. I just paid a company 40$ to get a headache. HORRIBLE. Hopefully they go bankrupt soon. What a garbage company."
SERVICE IS A JOKE!!!
"They say they inspect all product so why does it arrive all scratched up and smudged in broken cases and covered in stickers. I even received items that were water damaged. They will buy your item for a nickel and sell it for $5. The warehouse employees are incompetent and customer service is nonexistent.Good luck returning stuff. Still waiting on that refund from an item I returned and USPS says they delivered over a month ago. After many emails they are now just ignoring me."
"Similar to other reviewers, I concur that this company continues to go down hill. I was a long time customer and have been buying from them for over 7 years. Over the last couple of years I have only really placed 3 orders. One CD i ordered came and was the wrong one. I ordered a record that they said was IN Stock, waited almost two weeks withe the order sitting "in progress", then emailed them asking what was happening, only to be told that it was now "OUT OF STOCK". My last order was for a box set that arrived with the cover torn, all six discs majorly scratched,covered im glue or something sticky and were unusable!This company REALLY DOES NOT CHECK THEIR ITEMS and DOES NOT SEEM TO CARE. A shame as they used to!!!"
Continue to go downhill
"I have regularly purchased items from Second Spin online now for about 12 years now. Sadly...I don't think I have ever received a shipment that has not had some sort of issue...typically that one or more of the items received do not match what I ordered...or the disc/game/movie inside the case does not match the title and what was purchased. Because of this I seem to continually have credit there (as the company just places a credit on your account for their errors...thus requiring you to place another order at some point in the future to get your money back "so to speak".) It's pretty sad considering the number of orders I have placed and how this situation happens on literally every order. Over time I have concluded that the people who work for this company really aren't very detail oriented, nor very concerned overall with their image or customer satisfaction. Just a few extra minutes of verification when an order is being pulled and packaged would really go a long way for this company. I also have regular issues with purchasing items online...then being advised the items is no longer available. (A lot of the items I have purchased are older and not high-demand, so I take this to show a general poor inventory management system). As far as quality...many of the items I purchase come in pretty good condition...often complete with the original case and in relatively decent shape (insert, manual (if applicable) and disc.) Everything seems to be hit or miss...like a throw of the dice. I have received shipments where I get 90% keepers...then I have received shipments where literally 50% of it is wrong and/or in horrific condition and instantly goes in the sell/giveaway pile. These latter purchases can definitely change a "good buy" to a "complete waste of time and money". There are definitely some times when I receive a movie/game and it has been just the disc inside a case (no cover art, manual etc...)...or the item comes and it looks like someone spilled food, urinated or spilled a large soda over the entire thing. Sometimes items are clean, other times it looks like the item has been sitting in a pile of dirt over in the corner of a warehouse for the past few years. Sadly...the company does not seem to have any real standard in relation to quality control...they just post a generic stock image on their website and the conditions can vary over a very wide scale. If you get something and are unhappy with the quality of it, customer service could really care less. They only guarantee that the item is playable and not that it comes with anything else originally included in the package. If all you want is a game/movie and really only care about having is the disc itself (and nothing more)...and find a really good deal on something...then this might be a decent place to shop. Otherwise...just realize that there do not appear to be any real quality control standards at SecondSpin and take your chances with any item you purchase. As a long time customer, I am saddened by much of what I see going on in the quality control area with this company, their general lack of concern for their customers, and their complete incompetence at accurately keeping an inventory and fulfilling orders with the correct items. At this point I'm not sure if or when I might be buying from this company again."
"DO NOT resell your items here, I found there service to be really bad. They might offer you more money for your items, however their shipping reimbursement is the catch. They only reimburse minimal amounts of shipping cost and refuse to reimburse others by not accepting items that disqualify the seller from getting reimbursement. You've been warned "
"I sold a collection of 500+ DVDs for 180$. Probably worth 10k out of pocket over the years. I was ok with this because they seemed to make it easy and I thought that the shipping costs were covered as long as it was over 25 items and used usps media mail. I misunderstood and ended up with 150$ + 6$ for my shipping expense. It cost 75$ to ship. When you are making 700% on a DVDs the shipping cost should be included. I should have sent them 25 at a time. All of the other buyers covered full shipping. So they got a 500+ DVDs collection for about 80$. I will never use them again and recomend any other buyer then secondspin. "
Selling DVDS, not worth it on this site
"I sold a few DVDs in great condition and was given a fair quote. Also as long as I used the recommended shipping, via USPS Media Mail, I would be reimbursed the shipping fee. I used media mail as per their instructions and when my order arrived I was then emailed saying I would get less than what was quoted (okay, that happens when you're only quoted the prices, that's fair) and that I would only be reimbursed some and not all of the shipping charge. I will never use this site again as there are other sites that send you prepaid shipping labels, unlike this site. Thanks for nothing SecondSpin. "
"I've been ordering for quite a while, but no more. Their prices are normally decent, particularly when there's a sale on. However, I can pretty much guarantee that in any bunch of CDs I order from them there will be one that's the wrong Cd (not matching the version listed on their site) or will have the wrong CD in the box. Thus far, they've been good at refunding me when this happens. This time, it was a CD with a clash across the front cover going clean through the cover - not a hole punch, a diagonal slash. Their email response was along the lines of "**** it up, it's used". Hence I won't waste my time ordering from them any more. Well done for losing a regular customer rather than taking back the damaged $5 CD."
Buying CD, DVD or Blu-rays
"I have been using SecondSpin for years now, as an international client. They also replace / refund incorrect shipped items. I have picked up some rare CDs for great prices and condition is good to excellent. For someone with a Region A BD-Player, it's great as not all films are available in the EU.Look out for the 20%, Free International Shipping.... It helps if your currency is weak to the USD."