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  • SecondSpin

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: Rating 0.83/10 0.83/10
    Shipping & packaging: Rating 2.50/10 2.50/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

46 Customer Reviews

Rating 2/10
1/5
2016-11-17

Deplorable

"Similar to other reviewers, I concur that this company continues to go down hill. I was a long time customer and have been buying from them for over 7 years. Over the last couple of years I have only really placed 3 orders. One CD i ordered came and was the wrong one. I ordered a record that they said was IN Stock, waited almost two weeks withe the order sitting "in progress", then emailed them asking what was happening, only to be told that it was now "OUT OF STOCK". My last order was for a box set that arrived with the cover torn, all six discs majorly scratched,covered im glue or something sticky and were unusable!
This company REALLY DOES NOT CHECK THEIR ITEMS and DOES NOT SEEM TO CARE.
A shame as they used to!!!
"



Rating 2/10
1/5
2016-07-09

Continue to go downhill

"I have regularly purchased items from Second Spin online now for about 12 years now. Sadly...I don't think I have ever received a shipment that has not had some sort of issue...typically that one or more of the items received do not match what I ordered...or the disc/game/movie inside the case does not match the title and what was purchased. Because of this I seem to continually have credit there (as the company just places a credit on your account for their errors...thus requiring you to place another order at some point in the future to get your money back "so to speak".) It's pretty sad considering the number of orders I have placed and how this situation happens on literally every order. Over time I have concluded that the people who work for this company really aren't very detail oriented, nor very concerned overall with their image or customer satisfaction. Just a few extra minutes of verification when an order is being pulled and packaged would really go a long way for this company. I also have regular issues with purchasing items online...then being advised the items is no longer available. (A lot of the items I have purchased are older and not high-demand, so I take this to show a general poor inventory management system). As far as quality...many of the items I purchase come in pretty good condition...often complete with the original case and in relatively decent shape (insert, manual (if applicable) and disc.) Everything seems to be hit or miss...like a throw of the dice. I have received shipments where I get 90% keepers...then I have received shipments where literally 50% of it is wrong and/or in horrific condition and instantly goes in the sell/giveaway pile. These latter purchases can definitely change a "good buy" to a "complete waste of time and money". There are definitely some times when I receive a movie/game and it has been just the disc inside a case (no cover art, manual etc...)...or the item comes and it looks like someone spilled food, urinated or spilled a large soda over the entire thing. Sometimes items are clean, other times it looks like the item has been sitting in a pile of dirt over in the corner of a warehouse for the past few years. Sadly...the company does not seem to have any real standard in relation to quality control...they just post a generic stock image on their website and the conditions can vary over a very wide scale. If you get something and are unhappy with the quality of it, customer service could really care less. They only guarantee that the item is playable and not that it comes with anything else originally included in the package. If all you want is a game/movie and really only care about having is the disc itself (and nothing more)...and find a really good deal on something...then this might be a decent place to shop. Otherwise...just realize that there do not appear to be any real quality control standards at SecondSpin and take your chances with any item you purchase. As a long time customer, I am saddened by much of what I see going on in the quality control area with this company, their general lack of concern for their customers, and their complete incompetence at accurately keeping an inventory and fulfilling orders with the correct items. At this point I'm not sure if or when I might be buying from this company again."

This review was modified by takamine0427 on July 09 2016 02:01:20 PM

Rating 2/10
1/5
2016-06-16

TERIBBLE Service

"DO NOT resell your items here, I found there service to be really bad. They might offer you more money for your items, however their shipping reimbursement is the catch. They only reimburse minimal amounts of shipping cost and refuse to reimburse others by not accepting items that disqualify the seller from getting reimbursement. You've been warned "

This review was modified by Dan188O on June 16 2016 02:36:25 PM

Rating 2/10
1/5
2016-04-15

Secondspin ****

"I sold a collection of 500+ DVDs for 180$. Probably worth 10k out of pocket over the years. I was ok with this because they seemed to make it easy and I thought that the shipping costs were covered as long as it was over 25 items and used usps media mail. I misunderstood and ended up with 150$ + 6$ for my shipping expense. It cost 75$ to ship. When you are making 700% on a DVDs the shipping cost should be included. I should have sent them 25 at a time. All of the other buyers covered full shipping. So they got a 500+ DVDs collection for about 80$. I will never use them again and recomend any other buyer then secondspin. "


Rating 2/10
1/5
2016-04-15

Selling DVDS, not worth it on this site

"I sold a few DVDs in great condition and was given a fair quote. Also as long as I used the recommended shipping, via USPS Media Mail, I would be reimbursed the shipping fee. I used media mail as per their instructions and when my order arrived I was then emailed saying I would get less than what was quoted (okay, that happens when you're only quoted the prices, that's fair) and that I would only be reimbursed some and not all of the shipping charge. I will never use this site again as there are other sites that send you prepaid shipping labels, unlike this site. Thanks for nothing SecondSpin. "

This review was modified by Siaori17 on April 15 2016 09:12:10 AM

Rating 4/10
2/5
2016-03-03

Enough.

"I've been ordering for quite a while, but no more. Their prices are normally decent, particularly when there's a sale on. However, I can pretty much guarantee that in any bunch of CDs I order from them there will be one that's the wrong Cd (not matching the version listed on their site) or will have the wrong CD in the box. Thus far, they've been good at refunding me when this happens. This time, it was a CD with a clash across the front cover going clean through the cover - not a hole punch, a diagonal slash. Their email response was along the lines of "**** it up, it's used". Hence I won't waste my time ordering from them any more. Well done for losing a regular customer rather than taking back the damaged $5 CD."

This review was modified by Tunbridgewells on March 03 2016 02:07:20 PM

Rating 10/10
5/5
2016-02-10

Buying CD, DVD or Blu-rays

"I have been using SecondSpin for years now, as an international client. They also replace / refund incorrect shipped items. I have picked up some rare CDs for great prices and condition is good to excellent. For someone with a Region A BD-Player, it's great as not all films are available in the EU.

Look out for the 20%, Free International Shipping.... It helps if your currency is weak to the USD.
"

This review was modified by AnimeAnt on February 10 2016 02:30:37 AM

Rating 2/10
1/5
2016-01-18

Merchant lists backordered items as in stock and will not notify customers voluntarily.

"I purchased a couple of records from Second Spin that were listed as New and In Stock when ordered (they are still listed as in stock currently, despite their customer service representative stating otherwise). I chose to pay extra for expedited shipping (4-7 days in transit). Their representative advised me that orders ship within 2 days of payment clearing, so I thought it was odd that I hadn't received a shipping confirmation 5 days later. It was only then that I was informed that the item was backordered and wouldn't ship for several weeks. I immediately requested a refund, which was finally processed 3 days later. "

This review was modified by tcaulfld on January 18 2016 12:53:01 PM

Rating 2/10
1/5
2015-11-12

"I have dealt with this company on three separate occasions. First time was OK, second was poor, and the most recent time was absolutely terrible. My second time selling to this company I had a larger order and needed to ship two separate packages. Well they receive the smallest package of course and say they never got the second at the warehouse. So after several disgruntled emails, they finally "found" my second package and I did not receive even half of what was estimated in payout. The third was most recent time dealing with this company and selling them my used CDs, DVDs, and games. They never notify me of receiving the package so once again I had to send several emails before finally getting a response five weekdays later, not within 48 hours like they promise on their website. Also there is no phone number to talk to people, only email. Finally get a response and they cannot "find" my package once again. Another week later they finally find it and inspect, and totally leave out one very large item that would have been the most profitable out of my entire sell order. Not only do they neglect to even list this item on the accepted/rejected list, the complete stand up collection of Richard Pryor estimated to be about $13.00, but they completely make up two items in its place that I definitely know were not in my sell order averaging about $1.50. This company will basically steal from it's own customers. Do not sell to this company. The customer service is sub par at most and the morally sound warehouse, sarcasm of course, is awful. I don't know how these people sleep at night. I am so angry, annoyed, and frustrated. My mistake for ever using them again. I would rate them -1 star if I could. "

This review was modified by Kels92 on November 16 2015 04:00:01 PM

Rating 10/10
5/5
2015-07-02

"I have been dealing with Secondspin for many years and, as would be expected, there have been one or two minor issues over that period. I am pleased to say, however, that when these arise Rosalyn or Samantha of Customer service always sort out satisfactorily & very quickly.
My dealings involve purchases and I would thoroughly recommend Secondspin if you wish to purchase cds.
"

This review was modified by cyberpen1 on July 02 2015 04:24:39 AM

Rating 10/10
5/5
2015-05-14

"I've sold DVDs and CDs to this website at least 6-7 times over several years. My items are always in near mint condition and out off all these orders I have only received minimal issues from their inspectors. One time they deducted 50 cents for a broken case, which I assumed may have been damaged in shipping. Other than that I can't recall a single issue I've had with them: if you read the terms and conditions you won't misunderstand what you'll get back from them. Their media reimbursement never covers the full cost of shipping, but their prices are the best. I've sold several $100's of my collection to them and have no complaints."

This review was modified by pen1cils on May 14 2015 06:08:23 PM

Rating 10/10
5/5
2015-04-10

"I have purchased multiple shipments from SecondSpin. While I have had some issues with a few orders, overall I am very pleased. I have contacted their customer service and have been responded to quickly. All the issues I have had either with damaged goods, missing pieces or items lost by usps have been refunded or replaced. Although I do feel the orders are hit or miss more then I would like the speed and quality of their customer service keeps me coming back knowing if I have an issue they are but an email away."


Rating 4/10
2/5
2014-12-04

"On my last order, one of the cds came very scratched and the insert and backcover in very bad state. The customer service gave me store credit on the item price, but i need to pay the international shipping fee if i want to use it, since they uncompromisingly refuse to give me a free shipping coupon, so i can choose another item."

This review was modified by pgo82 on December 04 2014 08:37:22 AM

Rating 2/10
1/5
2014-11-25

"i sold 3 cds to second spin. The letter of acceptance listed the buy price. When they received them they lowered the price drastically from 3.50 to 50 cents.
on one cd . They charged me 35 cents to resurface a cd. Then they said the UPC numbers did not match from 2 of 3 cds. I typed in the UPCs from the cd when using the sell search feature. A set price came up
They give you a misleading statement that they will cover media mail on the acceptance email. There is no hint on that email that you need x amount of items to be sold in order to receive media mail reimbursement.They bury their shipping policy elsewhere. although they do mention that you should go review this shipping policy

They are not transparent about certain things. Donate to your local library instead.
"

This review was modified by rCommack on November 25 2014 10:41:05 AM

Rating 2/10
1/5
2014-10-15

"You really roll the dice when you order from this company. I have had a couple orders that were fine, but this latest one really highlights what garbage their customer service is. I don't think they even read the emails to find out what's wrong. What happened:

Ordered two CDs: one single and one 2-disc set. The single CD arrived as ordered, but only received the first disc of the 2-disc set. Sent customer service an email.

Returned the problem disc, thinking Second Spin would send me the complete 2-disc set. Instead, this time I received only the 2nd disc of the set. Emailed customer service again explaining that it appeared that they don't have two copies of the 2 disc set (as was listed on their site), but they have ONE copy of the two disc set, and that they have split the set and are shipping it out one disc at a time. Asked them to ship the first disc back to complete the set.

Received a reply saying they issued me a credit, and received an apology stating that they could not replace the cd, BUT the cd they said they couldn't replace was the single disc (which was fine), not the 2-disc set I have been emailing them about. They also told me I could discard the problem cd if I didn't want it. Sent them another email today explaining (again) which cd I am having trouble with and asked if they have THAT one available?. At this point I think the best I will get is a refund, but I may not even get that.

I don't plan on ordering from them again, so I hope they give me a refund rather than a credit, but I'm thinking that won't happen. My frustration level is through the roof at this point. My advice would be to just order from Amazon if you want CDs. I just wish I had known how flawed Second Spin's site listings were. It's been close to a month since my original order and the issue still isn't resolved.
"

This review was modified by EscapA on October 15 2014 06:12:08 PM

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