We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×
RatingsRating
Full Rating Profile
  • Seattle Coffee

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 6911 216th St SW, Ste A
    • Contact: support@seattlecoffeegear.com
    • Phone: 866-372-4734
    • Customer Support: 866-372-4734
    • Business Hours: 8am to 6pm Pacific Mon-Sat
    • Fax: 866-372-4734

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

1,508 Customer Reviews

Rating 2/10
1/5

"I bought a reconditioned Saeco Intuita. Had small problems that they were able to initially able to resolve. About 7 months after the purchase, the machine quit and they refused to do anything except look at it for $200. BEWARE! I would not buy anything from this outfit."

This review was modified by kyle.schonekas on May 19 2015 06:52:58 AM


Rating 10/10
5/5

"i like this, and i think many peoplo too :)"


Rating 2/10
1/5

"After our Saeco Magic Comfort+ finally died after 12 years and about 11.000 cups of coffee, we ordered a refurbished Saeco Vienna from Seattle Coffee Gear. When the machine was turned on it started flashing a error code. SCG wanted me to "troubleshoot" the machine. but I told them that I was going to return it.

Unlike Amazon, SCG does not pay for the return shipment. My cost for assuming that SCG was a trustworthy business: $58.76 shipping plus a $26.07 "Adjustment Fee" deducted from my refund.

Stay away from this company.
"

This review was modified by SailorTwo on November 20 2014 11:27:56 AM

Rating 2/10
1/5

"Their customer service recovery procedures need to be totally revamped as does their machine refurbishment process.

Whether due to negligence or indifference, the individual responsible for quality assurance of their refurbished machines decided it wise to knowingly place a broken drip tray attachment inside the grounds receptacle of the machine, reseal the machine, and ship it to the customer.

Upon receiving the machine midweek, Seattle Coffee Gear was unwilling to promise the delivery of a replacement machine by the end of the week, claiming that it was akin to delivering a second free machine due to shipping costs.

Management seriously needs to reconsider whether saving relatively small shipping fees is worth refusing to salvage a potential lifelong relationship with a customer.

I'm sure there is a chance you will receive a perfectly serviceable machine from them; however, beware of anything goes awry with the machine as there should be no confidence in their customer service recovery.
"

This review was modified by tutkija80 on October 15 2014 04:10:23 PM

Rating 10/10
5/5

"Easy straight-forward ordering , delivered as promised. Order arrived within estimated time frame and came undamaged. The item is exactly as described."


No Avatar

Verified Customer
Rating 10/10
5/5

"I ended up needing to return one of the items ordered and they made the process very simple. Great service. I only wish if they were out of stock of an item you could go ahead and order it so it would automatically ship once it became available, otherwise it is a very convenient ordering process. "


No Avatar

Verified Customer
Rating 10/10
5/5

"Great company to do business with. So far coffee maker is fabulous."


No Avatar

Verified Customer
Rating 10/10
5/5

"Great service. Great prices."


No Avatar

Verified Customer
Rating 10/10
5/5

"Very quick shipping and product arrived in perfect order. Great review/help videos on the website too."


No Avatar

Verified Customer
Rating 10/10
5/5

"Competitive pricing, fast shipping."


No Avatar

Verified Customer
Rating 10/10
5/5

"Expert knowledge on all your coffee and espresso needs. Fast shipping and they have everything for Saeco espresso machine. "


No Avatar

Verified Customer
Rating 10/10
5/5

"I loved being able to watch demonstration videos of the various brands of coffee grinders I was considering. It really helped me make my choice - almost like visiting the store. Delivery was speedy as well."


No Avatar

Verified Customer
Rating 10/10
5/5

"Seattle Coffee Gear is extremely knowledgeable regarding their products. "


No Avatar

Verified Customer
Rating 10/10
5/5

"Good web info - Smooth buying experience - well packaged -can't ask for more."


No Avatar

Verified Customer
Rating 10/10
5/5

"I sent a question and got a prompt thoughtful reply. The web site was easy to use. The pricing was fair. "


Ratings Calculation Change


Share Seattle Coffee Gear's store rating

Seattle Coffee Gear is not a merchant member. If you're this merchant, learn more!

Seattle Coffee Gear is not a merchant member
Seattle Coffee Gear does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!


See all Merchant Members »