Take the Tour »
e.g. Such as Zappos, Newegg | browse by category » or best/worst »
"Their customer service recovery procedures need to be totally revamped as does their machine refurbishment process.Whether due to negligence or indifference, the individual responsible for quality assurance of their refurbished machines decided it wise to knowingly place a broken drip tray attachment inside the grounds receptacle of the machine, reseal the machine, and ship it to the customer.Upon receiving the machine midweek, Seattle Coffee Gear was unwilling to promise the delivery of a replacement machine by the end of the week, claiming that it was akin to delivering a second free machine due to shipping costs.Management seriously needs to reconsider whether saving relatively small shipping fees is worth refusing to salvage a potential lifelong relationship with a customer.I'm sure there is a chance you will receive a perfectly serviceable machine from them; however, beware of anything goes awry with the machine as there should be no confidence in their customer service recovery."
"Easy straight-forward ordering , delivered as promised. Order arrived within estimated time frame and came undamaged. The item is exactly as described."
"I ended up needing to return one of the items ordered and they made the process very simple. Great service. I only wish if they were out of stock of an item you could go ahead and order it so it would automatically ship once it became available, otherwise it is a very convenient ordering process. "
"Great company to do business with. So far coffee maker is fabulous."
"Great service. Great prices."
"Very quick shipping and product arrived in perfect order. Great review/help videos on the website too."
"Competitive pricing, fast shipping."
"Expert knowledge on all your coffee and espresso needs. Fast shipping and they have everything for Saeco espresso machine. "
"I loved being able to watch demonstration videos of the various brands of coffee grinders I was considering. It really helped me make my choice - almost like visiting the store. Delivery was speedy as well."
"Seattle Coffee Gear is extremely knowledgeable regarding their products. "
"Good web info - Smooth buying experience - well packaged -can't ask for more."
"I sent a question and got a prompt thoughtful reply. The web site was easy to use. The pricing was fair. "
"I received what I ordered. That can be a tall order these days. Reviewing items on youtube is phenomenal. Thank You Thank You. Keep up the good work."
"Easy ordering process, excellent video reviews to help me choose my Expresso BES870XL machine, and quick (& free!) shipment. Well done SCG."
"We are very pleased with our new coffee brewer!"