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RatingsRating
Full Rating Profile
    • Address: 6911 216th St SW, Ste A
    • Contact: support@seattlecoffeegear.com
    • Phone: 866-372-4734
    • Customer Support: 866-372-4734
    • Business Hours: 8am to 6pm Pacific Mon-Sat
    • Fax: 866-372-4734

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

1,505 Customer Reviews

Rating 2/10
1/5
modified review posted

"Their customer service recovery procedures need to be totally revamped as does their machine refurbishment process.

Whether due to negligence or indifference, the individual responsible for quality assurance of their refurbished machines decided it wise to knowingly place a broken drip tray attachment inside the grounds receptacle of the machine, reseal the machine, and ship it to the customer.

Upon receiving the machine midweek, Seattle Coffee Gear was unwilling to promise the delivery of a replacement machine by the end of the week, claiming that it was akin to delivering a second free machine due to shipping costs.

Management seriously needs to reconsider whether saving relatively small shipping fees is worth refusing to salvage a potential lifelong relationship with a customer.

I'm sure there is a chance you will receive a perfectly serviceable machine from them; however, beware of anything goes awry with the machine as there should be no confidence in their customer service recovery.
"

modified review This review was modified by tutkija80 on October 15 2014 04:10:23 PM


Rating 10/10
5/5
modified review posted

"Easy straight-forward ordering , delivered as promised. Order arrived within estimated time frame and came undamaged. The item is exactly as described."


Rating 10/10
5/5
modified review posted

"I ended up needing to return one of the items ordered and they made the process very simple. Great service. I only wish if they were out of stock of an item you could go ahead and order it so it would automatically ship once it became available, otherwise it is a very convenient ordering process. "


Rating 10/10
5/5
modified review posted

"Great company to do business with. So far coffee maker is fabulous."


Rating 10/10
5/5
modified review posted

"Great service. Great prices."


Rating 10/10
5/5
modified review posted

"Very quick shipping and product arrived in perfect order. Great review/help videos on the website too."


Rating 10/10
5/5
modified review posted

"Competitive pricing, fast shipping."


Rating 10/10
5/5
modified review posted

"Expert knowledge on all your coffee and espresso needs. Fast shipping and they have everything for Saeco espresso machine. "


Rating 10/10
5/5
modified review posted

"I loved being able to watch demonstration videos of the various brands of coffee grinders I was considering. It really helped me make my choice - almost like visiting the store. Delivery was speedy as well."


Rating 10/10
5/5
modified review posted

"Seattle Coffee Gear is extremely knowledgeable regarding their products. "


Rating 10/10
5/5
modified review posted

"Good web info - Smooth buying experience - well packaged -can't ask for more."


Rating 10/10
5/5
modified review posted

"I sent a question and got a prompt thoughtful reply. The web site was easy to use. The pricing was fair. "


Rating 10/10
5/5
modified review posted

"I received what I ordered. That can be a tall order these days. Reviewing items on youtube is phenomenal. Thank You Thank You. Keep up the good work."


Rating 10/10
5/5
modified review posted

"Easy ordering process, excellent video reviews to help me choose my Expresso BES870XL machine, and quick (& free!) shipment. Well done SCG."


Rating 10/10
5/5
modified review posted

"We are very pleased with our new coffee brewer!"


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