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"Sears PartsDirect charges $8.00 to ship a part that is the size of 1/2 a dime and weighs 2.6grams? If there is anyway I can ever get a part elsewhere, I will never use Searsparts again. Matter of fact, I think I will avoid craftsman products altogether and save the trouble. Ripoff !"
"On January 25, 2013 I purchased replacement timer part 3953248 for our Sears Kenmore Washer from Sears Parts Direct for $145.00. I installed the timer and it worked correctly for almost three months. Then one day the washer mysteriously stopped in mid cycle and the breaker switch to the laundry room was tripped. I could not repeat the problem but I replaced the breaker to be safe, thinking it might be bad. I did not suspect the timer in the washer as it was new. On May 5, 2013 the problem returned, but it appeared the breaker was not the problem but rather the new timer in the washer was causing a "short out" and tripping the breaker!When I originally placed my order, I understood a new part to be under warranty for a year (at the very least). However, on May 5th when I called Sears Parts Direct Service line at 800-252-1698, I was told by a Manager named Dan that my part was just out of a "90 day warranty" and would not be replaced. He then implied that I was verbally told the part only had a 90 day warranty at the time of purchase (which I was not). If Sears was selling rebuilt or used parts, I could understand a 90 day warranty; however I bought this from Sears relying on them to provide reliable, new merchandise. In addition, I saved chats from two Sears agents before receiving this part. Neither Morgan Wood nor Vanessa H indicated anything about a 90 day warranty.So now I have a washer that could potentially burn down my house caused by a defective part sold by Sears and they are unwilling to replace this hazard they sold to me. It is fortunate I discovered this problem before a fire occurred as it would have been the fault of Sears providing the cause. Clearly, Sears wants to avoid standing behind or replacing their defective parts. After reviewing the facts in this matter, it seems the right thing for Sears to do is replace the defective part. If they were to do this, would consider the matter closed. Otherwise, I believe it is important for every consumer to know about this type of disreputable business behavior and avoid doing business with Sears at any cost! It might prevent a tragedy!"
"Very poor customer service and bad parts matching. I asked to return a part they had match incorrectly at 120 days - 30 days past their policy, with original packaging etc. Customer service rep and supervisor were unhelpful and condescending. I had explained I had tried the return process on line and got no response from them. During the return period I found out my Mom had cancer and things had gotten a little busy for me, no help there. They basically accused me of lying that they matched my part incorrectly because they did not have a recording of my call? Seriously? I could have understood if they would have refused my request for a valid reason, but to do so in the manner they did after incorrectly matching the part in the first place was not fair business. Really stinks. Disappointed that this is part of the Sears brand. "
"The sooner that SEARS, all of its employees and all of its many parts outlets go bankrupt and out of business, the better off American consumers will be! They are the single-worst company on earth to deal with, and they have the all-time worst, most unreliable parts of any manufacturer in history. I don't care what the appliance is, or what the part is, it WILL fail, guaranteed, and they WILL NOT honor it, no matter what the warranty, no matter what the circumstances, guaranteed. They are absolute bottom-feeding LOSERS!"
"great price, fast shipping, excellent!"
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