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Ratings & Trust

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Full Rating Profile
  • Sears Hometown

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: 0.00/10

5 Customer Reviews

Rating 10/10

"Great customer service! Love this store and will be back. Also recommend to friends."

This review was modified by Shopper80701 on June 23 2015 03:52:50 PM

Rating 4/10

"Hello we purchased a 54" Zero turn mower on sale in July 2013 . It was advertised at all Sears stores and we thought we were purchasing it from a full fledged SEARS STORE.
We got a lemon mower and SEARS is passing the buck off on it not being a full fledged Sears store. It is up to the discretion of the Manager as to wether they will replace our Mower. This includes any appliances outdoor equipment Etc.
If you purchase a big ticket item like ours at $2849.00 only purchase from a mall or full fledged stand alone Sears! Do not purchase from a HOMETOWN Store.

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Rating 2/10

"Went to the local North Bend Oregon Sears hometown store to buy a freezer for $398. Sales ad said free delivery on appliances over $399 or 5% off all appliances with a Sears credit card or special financing on appliances over $499. So I didn't qualify for free delivery by $1. No big deal. I have a truck. So I asked for the 5% off with my Sears card. I was told by the salesman that the 5% off was good for appliances over $399 only. I told him the ad states 5% off ALL appliances. Not only that but the sale freezer had a sign on it that stated 5% off if paying with a Sears card. He still refused to give me the 5% off. I didn't make the purchase and called Sears corporate when I got home and was told that the hometown stores are totally independent and Sears can do nothing about it. I have bought many appliances and lawn equipment from Sears over the years but I am done. There are a lot of competitors out there. Goodbye Sears."

Rating 10/10

"Just purchased a Whirlpool refrigerator at the Sears Hometown Store in Bryan, Ohio. Wonderful out-of-the-norm experience. EVERYTHING was above average: in-store inventory, sales assistance, easy/fast checkout, better than expected price, truly exceptional home delivery/installation/removal of old refrigerators (four hours from time of purchase to a completed and well done job), and above all, highly competent, courteous and caring people. This is the best experience I have ever had at any Sears store, and I've been shopping Sears for more than a half century. I attribute this in part to the store being a "hometown store" i.e. locally owned, and mainly to the outstanding owner, Phil. A++ "

Rating 8/10

"I go to Sears at The Fairfield Commons in Beavercreek, Ohio all the time. Mostly good people and lots of tools. For the most part it is a good place to shop."

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