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Stores > Sears.com

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  • Sears.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
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    • option not available Money Order
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    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
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    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
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    • option not available Secure Order Processing
    • option not available Require User Registration
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    Other

    • option not available International Order
    • option not available Customer Info. Confidential
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    • checkmark icon Review Guard
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.85/10 3.85/10
    Chance of future purchase: Rating 0.23/10 0.23/10
    Shipping & packaging: Rating 0.90/10 0.90/10
    Customer service: Rating 0.53/10 0.53/10
    Return/Replacement policy: 0.00/10

773 Customer Reviews

Rating 2/10
1/5
2016-12-04

I wanted half a star

"never again will I have anything to do with Sears. I ordered a popcorn popper on line at the Marketplace. Beaware...they are the worst. I ordered nov 10 and its Dec 5 and I still do no have it. I have contacted them 6 times as they never contact me back after their phony promises. They refuse to give me a refund. It's always wait 24hs and try again. They are the worst. I just threw my money away!!!!"

This review was modified by solana13 on December 04 2016 04:01:23 PM


Rating 2/10
1/5
2016-11-29

Not in Control

"Purchase a Free Standing Range online for delivery and set-up. Used my debit card for the transaction. The very next day I had to cancel the order due to unforeseen need for the money. I attempted cancel on-line but their system directed me to call an 800 number to complete the cancellation. Called number and was told the order too cancel was sent to their delivery department and will be cancelled. I was also told my monies would be returned 7 to 10 business days from cancellation date.
Not accepting this I called corporate customer service. The gentleman there looked at the transaction and said the monies would be returned in 24 hours. Well it has been 3 working days since my cancellation and the money has not been returned. Called Sears Corporate again and the lady told me because the delivery department cancelled the order it will take 7 to 10 business days.... I asked if that could be changed because I need the money and she said no one has control over the computer to change it. Moral of the story is to never use a Debit card and they have lost a customer of 47 years. I will not buy another item from Sears and will tell this problem to whomever will listen!
"

This review was modified by Davey754926 on November 29 2016 11:24:41 AM

Rating 2/10
1/5
2016-11-25

Buyer Beware - Sears Credit NOT Refunded - Seller unresponsive

"If you shop online at Sears.com, even using your Sears credit card for protection, Sears will NOT credit your account if the seller is unresponsive to a return request."


Rating 2/10
1/5
2016-11-17

2 months of nothing, to get something done?

"- Bought a Panasonic 42" LED TV @ $599.88 with a 5YR Warranty for $179.99 on Feb 10th, 2012 from Sears.com & picked it up at a Sears store a few days later. Been happy with it ever since.

- We contacted Sears on 09-14-2016 due to TV is dead, and not powering on. Luckily we purchased a 5YR warranty & it's still within that 5YR.

- Appt. set with Sears for 09-27-2016 to have an External/Authorized (not sears) Repair Tech come out with parts on hand to fix TV.

- External Repair Company ordered parts on 09-29-2016 after finding out the parts they had ordered did not repair TV.

- Called External Repair Company on 10-21-2016. Parts expected to arrive on 10-28-2016

- Called external repair on 10-28-2016. Parts expected to arrive on 11-04-2016

- Checked status on the External Repair Company’s site and it states that there is a date completed on 11-04-2016. Apparently they could not repair the TV, but did not inform Sears. They don’t get paid until it’s fixed or deem it’s unrepairable and they will contact Sears.

- Called External Repair Company on 11-04-2016, they will not pick up any of my calls after 7 attempts throughout the morning/early afternoon.

- Called Sears customer service late in the day on 11-04-2016, they will be contacting the company to find out what the current status is & will call me back in 24 hours.

- Called back Sears on 11-07-2016 as the 24-hour call never happened & found out that the External Repair Company had not ordered the part from Sears. Need to wait until the 18th to give Sears a call back to find out why it's taking over 2 months for a TV repair.

- Called back Sears on 11-17-2016 as we received a Service Survey for Service that was performed at our home on 11-15-2016 when we have heard nothing from Sears or the External Repair Company. Spoke to a Sears rep again and find out that we now have been authorized on 11-07-2016 for a replacement for our Dead TV, but did not receive a call about it. Transferred to Replacement Dept. and speak with rep about a "Comparable Product". We paid $179.99 extra on a TV for a 5YR extended warranty to only get $497 back to be told we need to pick out a Comparable Product in one of their stores.

While I realize Sears is not Apple, I remember buying a Computer & Monitor and I was within my warranty when my CRT monitor died 4 years later after buying it. Apple’s warranty company did not carry the same model as it was discontinued and Apple had upgraded me to a larger screen size of the new series that replaced my CRT per an inconvenience to me. They had also given me the option of just cutting me a check for the full monitor cost from when I had originally bought it.

Sears... this is what standing behind your customer and products mean. Giving your customer the short end of the stick and taking forever to get things fixed is unacceptable. This is why Sears will not and cannot compete with the larger retail companies like Target, Costco, or even Amazon. Sears customer service seriously needs an overhaul as your customers just sit there while you try to figure it out & not spend too much money on overhead cost with a much faster solution to remedy a solution to take care of your customer's needs. Your own practices are driving away customers from little life experiences like this. Sears Customer No More. Thank you for putting that nail in the coffin in regards to if I had any reason to doubt my decision on remaining a loyal Sears customer.
"

This review was modified by IamDexter on November 17 2016 01:45:43 PM

Rating 2/10
1/5
2016-11-16

Online shopping at Sears.ca must be the worst that I’ve experienced

"Long story short; I bought 2 sleep sets online at Sears.ca. Both sets qualified for free delivery. First set went on sale right after I bought it. Sears failed to refund me the difference. I was charged a delivery fee for the second item. It appeared on the order summary AFTER I completed my purchase. Before I completed the transaction, the delivery fee was zero.
I spoke with 4 Sears customer service agents during one month period. At first I was told nothing can be done until I receive the items and the delivery charge is just a computer glitch. Then I was told that I must receive the credit card statement before anything can be done. After I had all of the above, I was told that I was supposed to pay the shipping fee. The agent did not even talk about the price adjustment for the first set.
The sets came in poor condition. One was dusty and had a dirt spot and a little hole. The second also had a little hole on a side. The producer of mattresses was not identified on the labels. They were shipped from King Koil.
I posted a review on the Sears website reflecting the QUALITY of the items. The review stayed there for a few days and was removed. Now one can find there just one review that gives this sets 5 stars.
In addition, Sears failed to provide anything that can be used can be used as receipts for warranty and returns.
"

This review was modified by VadimR on November 16 2016 07:20:10 PM

Rating 2/10
1/5
2016-11-05

Please do not purchase with sears!!!

"I ordered a washer and dryer for my mother as a gift. She was so excited about the present however, things went from good to nightmare. Customer service placed an order for an electric dryer instead of a gas one. They took the wrong dryer back and said we should get the right dryer in 3 days. Three days pass and no dryer. Initially they said we could exchange it easily. Someone else called me to say it would take 2 weeks! Between me and my mother we got calls from 5 different people stating different time periods for delivery. I have never been so aggravated regarding a purchase. I will NEVER order from sears again. I do have shop your way money but refuse to use them. I suggest others who plan on making a purchase to reconsider. If you want to deal with aggravation and conversations lasting 45 minutes then go ahead. NO REASONABLE PERSON WOULD WANT TO DEAL WITH SEARS!!!"


Rating 2/10
1/5
2016-10-25

Horrible customer service

"I have never been angry enough to waste my time voicing a negative review but I have never dealt with such a mess in my life. I ordered a water softener which they over charged me for. I have now spent over 2 hours trying to resolve this problem with several non-English speaking customer service representatives. I have no idea if I will actually get my money back at this time. What happened to this company? Stay away from sears.com!"


Rating 2/10
1/5
2016-10-15

Built4speed NOT

"Unwittingly purchased on sears.com from a third party vendor originally wanting to use my reward points which I had amassed from an appliance purchase. I looked for a pair of shoes for my son and only after making the purchase realized my points could not be used. Tried to cancel the following morning but could only get through to call centers in the Philippines! They promised to contact the vendor and e-mail me within 24 hours but never did and I was charged $158 for something that I didn't want!
I contacted the vendor myself and they told me they didn't know about the cancellation and I was too late!
What a disgusting customer service situation will NEVER SHOP AGAIN AT SEARS!
Have purchased directly with a sears store in the last year and spent $10,000 on various appliances and household items will not be doing that again!!
"


Rating 2/10
1/5
2016-10-09

SEARS AND THEIR SERVICE WARRANTIES AND CARE PLANS ****

"I recently purchase a GE microwave from Sears and boy did I get the shaft when I purchased one of their
(laughably useless) extended warranties. To begin I am no stranger to Sears and have used their plans and products since 1968 when they had one store located downtown Miami Fl. but boy have they gone from an A rated to something less than zero. When the microwave failed I called them for repair and learned the hard way that Sears has established a policy of troubleshooting by phone in an attempt " I suppose to save themselves gas"
Hey lets face it" If I knew how to repair a microwave or any other appliance why bother calling them?"
Well anyway they wasted my time for twenty minutes asking me to tweek this and tweek that before a service order was scheduled.
Now you would think this was an end to my suffering but it was just the start when I got the most obnoxious repairman in the world who proceeded to tell me that I was doing this wrong and that wrong before he installed some crap part. Well guess what it didn't work and I had to suffer four more lousy repair attempts before I finally gave up and bought myself a new Samsung from Best Buy.
The moral of this story is #1. I will never shop Sears again or purchase one of their good for nothing service warranties. #2. SEARS YOU ***************
"


Rating 2/10
1/5
2016-09-30

Still waiting on my refund check ...

"So I bought a mattress from Sears and ended up returning the mattress. They were supposed to deposit my refund of $650.00 in my bank account. After days of waiting, I called customer service and they said that 'the check is in the mail'. Well, I have been waiting 15 days now, I have had numberous calls to customer service as well as commentary on their support site and still no check. I believe that 15 days is more than enought time to wait for a refund check. "


Rating 2/10
1/5
2016-09-27

What a pain!

"I ordered 9 dress shirts on 08/14/16 for my son using sears.com. Unfortunately the shirts did not fit so I used the return label and sent them back. A week later, the box was sent back to me with a note saying that the distributor did not mail the items to me. I then mailed the shirts back to searsreturns.com. I got the box back again with a note from the same distributor saying they did not mail the items to me. I called customer service, the representative got in touch with the distributor and I was told I would receive a shipping address via email with in 2-3 days. I never received the address. I received an email today saying it was past the 30 days return policy, so the items cannot be returned. So, I am out over $300 because of incompetence on the part of Sears (plus over $30 in shipping costs). I have been a loyal customer for over 25 years - not anymore. You have lost a loyal customer - shame on you!"

This review was modified by cjcover on September 27 2016 07:30:35 AM

Rating 2/10
1/5
2016-09-23

Unacceptable!

"Accidentally purchased an extra mattress online. Took at least 4 phone calls to sears.com, 3 "in store" visits, and over a month to get my account credited for a mattress that was NEVER in my possession. I will never shop at sears.com again. Incompetent.

"


Rating 2/10
1/5
2016-09-22

Go somewhere else....this place has HORRIBLE customer service.

"9 month old fridge started overheating in the back and smelling like something was burning. Pulled it out and unplugged it as we were afraid it was going to burn the house down. After SEVEN calls to different numbers, I finally go ahold of who I was supposed to be talking to. 2 weeks for someone to come look at it. AND we bought the BEST warranty possible. Not that we would need it, the thing is less than a year old!!! So two weeks go by, service tech comes out and says, "i don't have these parts...gonna be a few weeks till I can get them." WHAT???? Are you fricken kidding me??? A month. A month with no Fridge. Thank you Sears, but you can go F**K yourself!!! "


Rating 2/10
1/5
2016-09-14

Customer service sux

"I purchased a queen box spring from sears.com. The woman who processed my order asked me if I wanted the old one hauled away. I told her of course. Well, the delivery came today and the delivery people refused to take the old one away, saying there was no order to take it away and that they didn't have room. (Didn't they have room from the one they just delivered?) Anyway I called two different numbers trying to get the box springs picked up, only got the run around. The first person came back on the line after putting me on hold saying that she couldn't hear me. The other one, supposedly a manager, told me that I never requested a haul away. Way to cover your az sears. I will never do business with sears again, or should I say K mart. They get me confused. Too bad this lack of customer service has to spoil the great experience we had with the mattress delivery guys 3 days earlier. Sears is a rip off. Buyer be careful. "


Rating 2/10
1/5
2016-09-11

Buyer Beware!!! Sears online!!

"Sears Marketplace. .Buyer Beware!! I paid S.E.G. (Survival Equipment Gear)Sears marketplace dealer. Thru Sears online site. $59.93 for a order. They sent me the wrong order. I paid $ 6.85 to ship the wrong order back. They finally gave refund of $29.99-which is only half of what I paid. SEG didn't pay for shipping. Which is $29.94 I never got my order. So they never paid for shipping. Sears marketplace states they will give you back your purchase price PLUS shipping!! They lie!!! And they wont let you put a negative customer review on their site ,for S.E.G. !! Buyer Beware!!~I won't ever buy from Sears again .
Order Summary
Regular Price Subtotal 148.95
Savings Before Cart
Sale Price Savings 118.96
Pre-Tax Subtotal 29.99
Shipping & Delivery
Shipping 29.94
Total Due 59.93
"

This review was modified by itsjustmemred on September 13 2016 05:37:19 PM

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