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  • Sears.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.16/10 3.16/10
    Chance of future purchase: Rating 0.75/10 0.75/10
    Shipping & packaging: Rating 1.63/10 1.63/10
    Customer service: Rating 0.98/10 0.98/10
    Return/Replacement policy: Rating 0.23/10 0.23/10

659 Customer Reviews

Rating 2/10

"Sears changed my delivery 4 times they did not notify me of the first change and I waited all day. Then they partial shipped the second time. The third time forgot the pkug again for dryer partial ship then a total of 3 weeks later came with right plug
It took 4 deliveries to receive 4 items
They promised a gift card and nothing
I will never usevthem sgain

This review was modified by Halson on September 01 2015 01:35:57 PM

Rating 2/10

"I am so disappointed. Used to only shop at Sears for appliances, and after my experience this week, I will NEVER by another appliance there again. Ordered on Monday through the website. Set up delivery for Saturday. Friday they called and said the product (I already paid for) was not available for another month. Sat on the phone for over 45 minutes while they tried to figure out "what they could do", but to no avail, they could do nothing. So they sold me a product they did not have available. Do not trust their website when you order! We will now be waiting another week for the appliance with a different store."

Rating 2/10

"Total nightmare of an experience. Sears.com has NO ONE in the United States as a communication point person. Every online chat or phone call is with someone in Asia, and the people in Asia have no idea where the merchandise is coming from or who is delivering it!!!! We waited 3 days for a refrigerator delivery, and after multiple phone calls demanding a contact in the U.S. who could verify where the item was and when it would be delivered, we got no where. They actually said they have no way of contacting a person on the ground about the order. DO NOT order from Sears.com!!! It is a very shady operation. "

This review was modified by katherine44 on August 28 2015 06:24:01 AM

Rating 4/10

"Although ordering and storing my appliances on lay away was super easy, the delivery was horrible. The said they would deliver Sunday at 1-3 so we had to cancel our plans for the day. Then they didn't show up and didn't call us until almost after 3 so we wasted the whole day. Then they said they would deliver Monday morning which turned into Monday evening which eventually turned into another no show and a whole day wasted again. Finally my husband called and they said they will be here Tuesday at 9. 9:30 they finally showed up only to say our dishwasher is broken! Sears is okay, their delivery company sucks. I suggest picking it up yourself. "

This review was modified by pissedoffcustomer1994 on August 25 2015 07:44:07 AM

Rating 8/10

"I bought for my son a Roller Derby Trac Star Roller Skate. It was in great shape when shipped but wheel messed up after 2 weeks. But to Sears credit I called they were courtious and told me to bring it to the store near me in broward County, Florida. They store replaced it for me no problem. A little inconveniace but problem solved."

Rating 2/10

"Order a range for my son at Sears.com on 7/27/2015. paid for it suppose to email within 3 days of scheduled delivery. No email. Called Sears rep. (?) on scheduled delivery date and rep. says that range is now unavailable. Cancelled order on 8/4/2015. Said it would take 7-10 days to see refund of 489.00 to my account. Placed a new order on 8/4/2015 for a different range. New order was fulfilled. Now 15 days later still no refund to account. Called Sears.com support rep. Said he would turn this order over to be investigated ???? He promised they would call back within 4 hours. It has now been 8 hours and SURPRISE no return phone call. Will now have payment reversed through our bank but Sears come on! What terrible terrible customer service so now after 30 years of ordering from Sears we are done no more. What a terrible way to destroy a company....."

This review was modified by Momkin on August 18 2015 05:29:04 PM

Rating 2/10

"Nightmare of wasted time and harassment from sears. Never patronizing them again.

So on 7/4/15 I order a washer & dryer from sears.com. It shows it can be delivered on Sunday 7/12/15 for an extra charge. I also pay for installation and all the hoses and bits needed for installation - these items are automatically generated when you order.

And here begins the saga...
1) By 7/10 I have heard nothing about the installation time. I check the order and now see that it has changed to 8/12/15. NO, I did not make a mistake, because I paid extra for Sunday install and 8/12 is a weds. Hmmmm
2)CALL #1. I call to inquire about the order. They offer no apology for the random changing of installation date, but offer to refund the extra money I paid for Sunday install. I hang up, find a national hardware chain store that can install in 4 days, order from them and go online to sears.com and CANCEL my entire order.
3) I get email confirmation that my order is cancelled, and a week later another email confirming it (strange).
4) CALL #2. two weeks later, I notice that my credit card was credited various amounts that don't add up to the initial charge ($71 difference). Strange also how the charges and refunds are randomly broken down into smaller amounts. I try to go online to see what is happening with the order and it says the order doesn't exist. I call sears, after 30 min on phone the customer service lady does the math and agrees they have short changed me. She says she is forwarding a ticket to their resolutions department (or something like that).
5) CALL #3. A week later (now august) I get an email from sears saying my installation is coming soon. The email also claims my order date was in 2013????? Huh? I call and the customer service confirms the order is completely canceled and has no explanation for the delivery email. She also says there is NO RECORD of my previous call about the missing refund money, and we go through the whole process again.
6) I get texts saying my install is about to come. I ignore them
7) CALL #4. I get about 5 robocalls say the install is scheduled for the next day. There is no option to decline the install, only to repeat the scheduled time or to confirm the scheduled time? I try calling back...no answer. This is becoming harassment. I call customer service. Again, they swear the order is completely canceled the order and not to worry. No explanation for why I'm getting emails, texts, and calls saying otherwise. Both the order date and cancellation dates that Sears has are wrong now.
8) CALL #5. I get a call from the local sears delivery guy that gets cut off. After 20 minutes of calling back, he finally answers. He is asking when do I want my hoses dropped off. He is confused as to why he is delivering hoses and vents but no washer & dryer. I tell him I don't want them and the order should have been canceled. He laughs and says ok. Sounds like this sort of thing must happen to him all the time.

Thank you for wasting so much time due to your incompetence. BTW, my washer/dryer was installed a month ago by a competent business.

All this just to cancel an order that they messed up in the first place. Sears, how far you have fallen in the past 20 years. Sorry, you are now on my ban list. It takes a lot to get on it...you are member number 4....and the only business still existing....for now.

This review was modified by D-123 on August 12 2015 11:19:03 AM

Rating 2/10

"Interesting, if you go to Sears.com webstite to give customer feedback and give them a bad review you only get two windows to respond. But boy, give them a good review and you get to stay on line for ten minutes answering all kinds of questions. They only want to hear how great they are.
Long time sears customer that quit being one today. Shop local, that way if you need help, you can get local help, not someone who you can't understand.

This review was modified by tiredofit on August 10 2015 10:52:47 PM

Rating 2/10

"Horrible !! Worst online purchasing experience ever, My pay pal account was overcharged then I was charged state sales tax for transaction outside of my state, STAY AWAY from sears online. I you have to talk to the customer service department that operators are off-shore , rude and un-knowledgeable."

This review was modified by natchef on August 09 2015 08:18:41 AM

Rating 2/10

"I Purchased a extended warranty on my lawnmower and the Screw that holds the blade was cut in half while mowing no other issues to it to the local hometown store. They said they would send it over to the warranty center keep in mind just a screw holding the Blade in was cut in half. They call us and tell us we hit something hard in our yard of St Augustine Grass and it broke the shaft and ruined the motor 370.00 dollars worth of damage. So I called in to complain and dealt with a very rude woman named NIcolette. This was her first response Brian, we're going to have a manager from our Member Experience team reach out to you going forward to get you the assistance needed. We've noted in your new case (below) that you prefer to be contacted via phone going forward. We look forward to connecting with you and helping further!

Case #: 3519176

Next Email

Morning Brian! I heard back from the Carry-In Escalations team; however, I have not been able to narrow down Paul. If you happen to know his number or the number of his department, please let me know. Our department is closing at 1:00 p.m.; however, our Carry-In Escalations team let me know they have called you at both numbers provided to discuss. I will check in with you tomorrow, on Friday. Best, Nicolette
She got very arrogant on the on the phone with and said it was all our fault and The mower worked fine till we took it in, The extended warranty covered nothing yet had a 1200.00 coverage policy and they would not cover it. I have called over and over and told I am a liar and that it is all our fault and there was nothing they would do. I was told they would give me my money back paid on the order and it was 168.00 I know not much but it is the principal and they backed out on that. So I have a friend that owns a Auto Shop that used craftsman tools and he is returning all 26000.00 worth and a friend who was installling windows with sears and she will be canceling the install. So was this really worth it we should have fixed the lawn mower and or refunded my money and all would have been good. Now the word of mouth has cost you 26000.00 and also 17000.00 window job all over 168.00 and extended warranty of 38.97...This will all be posted to every website I can find to make it know of your poor customer service and the ability not to salvage a customer service that is so poor you will continue to loose more customers as i live in a small town and will be putting this in the local paper as well..

Rating 2/10

"I haven't shopped in Sears in store or online before. And this time, I really wanna say some dirty words to all of the Sears people!!! Things happened began 2 weeks ago when I tried to buy a $500 gift card on Sears website through Discover Deals (this way can make me to have as much as 25% discount). I got a call from Sears and they said they wanna verified my information before they will process my order. OK, no problem and go ahead! The lady from the other side of the phone was very bad, she said so quickly and didn't want to repeat what she was talking about, not to say there was big noise on her side!!! And the questions she asked were all very old information to me, and I couldn't really hear very clearly, so I just answered based on my current situation. After the question-answer, she said OK and "you'll receive a confirmation email from us soon"! Then hang off..............I felt unhappy on her service. Without doubt after the call, I received an email stated that Sears had canceled my order. Then that night I chatted with their customer service online, again, that guy was very rude and had no patience at all to let me finish my concerns, no matter what I said, they just say: "XXX, I told you to place an order now and give me the order number, then I can help you!" I felt angry, but anyway I want the discount, so just kept calm. And place another order of a gift card and gave them with the order number. Then they said OK, we'll hold this order for three days, but you'll need to call xxxxxxxxxx this number to let them help you process this order and you should be fine. How naive I was that I trusted them and said a damn thank you to them!!! Just after the chat, I got an email said that Sears had cancelled my order again!!! Did they just say that they will hold this order for me for 3 days? Bullshit!! The next day, I called that damn number and the damn girl from that side was very reluctant to help, and it seemed couple girls were having a party on the other side because it was so noisy and I could hear couple girls are chatting and laughing!!! I asked if she can help me to get this order processed? She said no.. Why? Because I can't process a cancelled order... If I place another order, can you help? No... Why? ......She said nothing... I asked again that could she help me to verify my information again. She just said no and no reason. I was totally angry and complaint that I didn't understand. She said OK just hold on for 1 minute and she needs to talk with her supervisor. OK I agree and 5 minutes later she came back and said there's nothing she could do currently. I said if there's any other number or department that I can contact with to resolve this problem for me, she said no, they are the only department that is in charge of this issue. Then why you couldn't help???!!!! She said her supervisor would need time to review my case. I asked how long, she said she don't know!!! I asked again how long would it take for your supervisor to review and process my case. She said maybe oneday, and after that then I could shop online again. I then hangoff the phone and placed another order on the second day. And I knew it would be cancelled and yes I was right, my order got cancelled 15 minutes later. Then I wrote down a very disappointed review under my order, and I saw the message that Sears would need 72 hours to review my review and then will decide whether to post my review or not!!! I was shocked then. Then I gave up shopping from Sears. Couple days later, today, I tried to login to my Sears account and to see if my review has been posted or not. You know what? I couldn't find my original orders any more, all of the 5 orders (all of them are gift cards purchasing) was changed into some damn pink or lace leggy pants or blouse for girls! I'm a damn middle age man that will shop a damn leggy girl pant online??!!! Joke! What's more, I can never find my original review. For sure, they have deleted it! So bad are they, and how I wish they would bankrupt soon! I never had this kind of feeling on any company. Sears is the first one! I don't know why they have so bad customer service department or security department. They are all bad. I would never shop on Sears in the future! "

This review was modified by allenxie on August 03 2015 10:12:53 AM

Rating 2/10

"My disabled wife is moving to her son's home taking the washer and dryer. Went to Sears to look @ washers & dryers. In their clearance section they had a Kenmore 400 series triple action washer marked down twice from $569 to $189. Salesman said it had been returned by the buyer and was in "Like New' condition. He said there was a manufacturer's warranty for one year. Went home and picked up our trailer. Went back (20 mi. each way X4) picked up the washer. Removed the old washer she was taking . Installed and leveled the washer. pushed the button to start - NOTHING. Tried to call the store - NO ANSWER. Got on line to call Sears - Got a woman in the Philippines. Asked for a US rep. Waiter 12-15 min. Woman came on and I told her about the situation. She transferred me to a repair rep. Told her what was not happening. She said to pull the unit out to get a serial #. I told her the unit had filled 3/4 full on Extra Small load setting. She said the problem was the water pump and the motherboard but, wasn't sure - A tech. would have to be scheduled. She said she was sending a water pump and a motherboard to me and they would arrive in 4-7 days but a tech. would not come to install the parts till Aug. 14th!!! Over 2 weeks! I asked to speak to her supervisor. She hung up on me. I called again. The next person - Same story but, I told her the water pump was OK and they didn't need to send one - Too late - They had parts in the system and they were on their way. Called the store again - Still could not get the store to answer. Drove to the store. Salesman called the Lead sales woman to come there. She said she had a # for the man who schedules Service Calls. Tried the # before I left the store. NO GOOD! Went looking for her. She was in HR and on the phone. Told her the # was NG. I said I wanted to speak to the manager - She said I couldn't - I asked "Why?" She said he was in Hawaii on vacation! Said I wanted to speak to the Asst. Mgr. - She said he was gone for the day! She went into another room and I heard her call for security! I left the store. Went home called to get the address and phone # for accounting - I had been @ this now for 5 hrs. I told the woman I not only wanted my $$ back and compensation for 5 hrs. plus gas or I would sue . She refused to give me the # or address and hung up! Took the washer back to Sears. Told the salesman I wanted a refund and the washer needed to be unloaded from the trailer. Three big boys and a Security Guard came out to watch me untie the washer. Went in and finally got my refund. Walked out and to my car W/ the Mall Security setting behind me waiting for me to leave. What a travesty I endured over a washer they never tried out and just wanted to pawn it off on someone to have fixed. Wonder how many people bought the thing and returned it before me. Don't deal W/ Sears - They are owned by a corp. that simply does not care for their customers. Sears is being milked by K-Mart and so is K-Mart by Executives in this corp. = The Detroit connection, if you know what I mean. "

Rating 2/10

"I purchased an entire house full of appliances from Sears last year. Over $3,000 worth of products. I have had multiple issues with both my account and products. The dishwasher I received was so terrible that I got a refund and shopped with a different company. My Sears account was hacked, whereby Sears added an unknown person from Mississippi to my new credit card and ShopYourWay membership (plus, Sears scheduled delivery of a dishwasher to that person in MI by mistake---several times--after I reported the problem multiple times)!! Unacceptable.

Now this week, I have had to schedule maintenance on my Kenmore refrigerator, because both the cooling element AND the water filtration light have never worked properly. The technician ordered parts, and will be replacing both the circuit board and the control panel for me tomorrow. As a result of the refrigerator controls being damaged, I have had to replace the water filter cartridge EVERY TWO MONTHS for the past year! The Kenmore brand filters (which I spent $83.90 on in November 2014) each state on the box that the cartridge is designed to last for AT LEAST 6 MONTHS' use. I am currently using the FOURTH water filter in this unit--and the fridge is not even one year old!! It is a ridiculous situation, and after I spent OVER AN HOUR on the phone with Sears today (being transferred to at least 7 people in the wrong departments, plus being hung up on once) the matter is not resolved. The Sears supervisor Guillermo whom I finally spoke with in Escalations stated that no one in Sears is able to provide any sort of refund for the filters. I was told that my only options are (a) a $75 credit--which does not even equal the cost I paid for the filters--to shop with Sears for other items, (b) a whopping 10% discount on a future Sears purchase--whereas I would have to order nearly $1k before it equals the amount I paid on filters--or (c) contacting Sears Corporate through the mail. Understandably, I am not satisfied with any of these options. My request is for a FULL REFUND. Considering all of the issues I have had dealing with Sears over the past year, I do not trust or desire a further relationship. I had to cancel my Sears credit due to identity theft which their actions supported. The 1+ HOUR phone call today with them is unfortunately typical in my history of communications, and something that for various reasons has repeated nearly monthly for the past year.

I feel that the company is taking advantage of me--a customer who chose to outfit her entire first home with Sears appliances. I do not feel that I have been treated fairly: Sears as a company has refused to stand behind its product and/or customer.

This review was modified by ubeldraak on July 29 2015 04:10:27 PM

Rating 2/10

"We have owned this mower (Craftsman 24HP 54" Complete Start Turn Tight® Garden Tractor) just over a year. Within the first 2 months of ownership the complete start electronics broke it took Sears repair over a month to replace. Most recently (a year later) a weld broke on the mower deck that the deck supports bolt on to. I called the repair service and told them EXACTLY what was wrong and that it will need a new deck. They told me that the earliest they could get a tech onsite was a month later. A month had passed I took the day off work for the repair, the tech shows up but without the deck. He looks at the broken mower and deck and confirms that the deck needs replaced (same thing I told them). Here I sit 5 weeks into the service call reading an email from Sears stating that they don't have the part and are looking to find it with alternative distributors but the only reason I got this email was because I had to email them to find out where the part was because it had not arrived yet and a tech is supposed to be coming next weekend. I am certain that by the time this mower is repaired it will be over 2 months. I will never make another major purchase at Sears for the rest of my life nor will I recommend them to anyone else."

This review was modified by MadMower on July 29 2015 08:56:07 AM

Rating 2/10

"Thanks for another rip off, Sears. Yesterday, we went to Sears Red Tag event, where in the store it was posted, Take an additional 40% off all red tagged items. So, I found three pairs of shoes I really liked, they all had red tags on them, but when I got up to pay for them, the cashier says the red tag deals dont apply to shoes. Hunh? I read the sign again. Nope, no mention of shoes not being included. The tags were definitely red. Hmmmm. So, are you thinking that I would not care and pay full price for shoes that you assured me would be 40% off? No. I dont think so. Thanks for wasting my time, though. "

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