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"Wow! I thought it was for international customers but it turns out that they have no discrimination when it comes to ripping off. They partially cancelled my order and send 10$ part while cancelling 395$, making me pay for the shipping in any case. Chinese stores are much better than this. At least they do not charge for shipping. Even so, they don't partially cancel your order because you may not need the rest without the cancelled item."
"i ordered a king sized bed set on january 31st 2014 about and hour later i got a cancellation request not telling me why so i called them and they said it was out of stock and they have refunded my card knowing it takes 3 to 5 business days to do so i looked at my account a week later still no refund called and asked them why this happened they said i should get one by that monday so i waited looked again still no refund so i called again that wednesday and talked to them about it again and they said they resent the request and should be done in 3 to 5 business days a week later looked again and STILL no refund it is now february 17th and i called them again and they said they would resend it if they dont get this taken care of this tie i dont know what ill do i want my 59.55 back i am a poor college student and need my damn money "
"The worth store, they are irresponsible liar, they charged me $150 for a delivery that never came on the day it was suppose to came, when I called customers services they told me the exuse that no one was at home, when I spent the whole day waiting for that delivery to come .people be aware that this is not a reliable store never buy in sears"
"Absolutely HORRIBLE! I ordered an MP3 player online that never came, and the first three times I called customer support, their "systems were down" and they were unable to help. On my next try, I spoke to someone who could hardly speak English and was extremely unfriendly. I was told I would be issued a gift card in the mail- that I also never got!"
"Absolutely DISGUSTED with Sears.com i tried to place an order, went to check out, got message stating order could not be processed. Week later, i received the order. Tried to return it, sears.com nor sears store would let me return item. Then i found out it was a 'third party order' at sears.com so i had to pay return postage for an order they said never went through, PLUS a $5 restocking fee to third party vendor. TOTAL misleading website and a total deception. I now paid an additional $10 for an order they said could not be processed to return the order. SHAME ON SEARS for misleading and deceptively deceiving their loyal customers. I will NEVER shop at sears or sears.com again. No wonder they are going out of business."
"Awful, awful customer service. BUYER BEWARE! Take you business elsewhere. I ordered a king size bed set (not a cheap purchase by any means). I didn't get the call for the 2 hour delivery window until 7pm the night before so it was almost impossible to make arrangements to be there for the delivery. I managed to work out with my job to leave for those two hours in order for me to be there. Well the delivery window (all two hours of it) came and went. It was 11:30-1:30. I was due back at work by 2 and at 3 my bed set still hadn't been delivered. During this time I called customer service home deliver 3x, spoke with a different person each time. First time they told me the delivery team was on their way and they were going to call immediately. Never received a call. The second time I got left on hold for over 20 minutes, and the third time I called was right at 3pm and I was put on hold. 20 minutes later, I was still on hold and the delivery team arrived. Completely ridiculous. Why bother taking my phone number if you're not going to call when you're 2 hours late??"
"Ordered a dresser for my 89 year old mother in Pompano Beach, Fl.,as well as a bed. $1200. No notice the bed arrives and she just happens to be home. Next no notice, I had to check and was told the dresser had been damaged during delivery and I could either get a refund or reorder. They were originally scheduled different dates for delivery. I was patient so I reordered. On the day of delivery which we were given 1 day notice to be home I was at work and checked on the delivery. They said they tried but the wrong telephone number was on the invoice and the truck left, that was a lie because I had the printed receipt with the correct telephone number for my mother in the text body. Apparently they did deliver to her but put it outside the door and told her if she did not give him (A-HOLE) a tip he would not bring it in the door. She is an old lady and vulnerable so she did not argue and gave him $20. Next he told her she would have to pay him more if she wanted the knobs put on the drawers. Nice guy right? She kicked him out. I contacted Sears about this outrageous violation of elder abuse and their response was, "sorry we will give you 10% off your next purchase". I told them to stick it up their ass and will never buy from Sears again. "
"On November 7,2013 I ordered a washer and dryer online from Sears. It was to be delivered and installed on or before November 21st, which was before my tenants were to arrive at the condo I was renting out. I received conformation of the order and delivery; however a week later after the tenants arrived I was contacted by the real estate agent and was told that the dryer was in the middle of the dining room and the washer hadn't been delivered. Numerous phone calls were made and finally on December 4th I was in contact with the installer who told me that it had been delivered the day before but couldn't be installed as the cord was too short and I either needed to have the outlet moved or the washer sent back and a different one delivered. This was ordered online and all of the specific information was given to the person who took the order. I was told by the person who delivered the washer and dryer that he had contacted Sears and they would be in touch with me. I sent Sears a letter of complaint on December 13th and up until they received the letter I NEVER HEARD ANYTHING FROM SEARS!! I had the outlet moved on my own. They finally contacted me about two weeks later and offered to give me a $50 Sears credit, which they raised to $75. I told them that wasn't nearly enough to win me back as a customer. My father swore by Sears while we were growing up and now I swear at them!! My wife will use the credit at K--Mart but I will NEVER purchase anything from Sears again and after discussing this at Christmas, my family feels the same way! This took place at Deerfield Beach Florida. I left out a lot of the specific information in order to keep this brief. Some of the people I dealt with were very pleasant, but my overall experience was negative. The gift card arrived with not so much as an apology. If I hear, "Thank you for shopping at Sears" again, I will hurl! They must think that if they continue to use this catchphrase, it will somehow make me forget my experience and bring me back as a customer. Don't hold your breath!!! "
"I am so infuriated and dissatisfied with my Sears.com experience. I purchased a red Mini Netbook-7 inch 2GB WIFI, Android 2.2 from Sears.com, on December 7, 2013. I purchased it for my grandmother for Christmas(who lives in across the country from me) and the netbook does not work. There was also no package slip in the box or return information (which is required for returns). I have tried calling Sears.com, who will not help me because I, unknowingly, went through a third party- CircuitStar. I tried calling the phone number given to me by the Sears.com representative multiple times to get only an answering machine. And the “return policy” that I did not see when I purchased is FIFTEEN DAYS! Now, I am out of my money and my grandmother has a nonworking product. How is this even legal???? I will be sure to tell everyone I know NOT to buy anything from Sears.com or from this fraudulent company, CircuitStar. Unbelievable."
"WARNING! DO NOT ORDER FROM SEARS.COM. WORST EXPERIENCE I HAVE EVER HAD!! USELESS CUSTOMER SERVICE!"
"They took my order, then canceled the order 3 days later - yes they have the correct email address on my account - STILL have not sent me email about 5 days later, I had to find out in my account when I tried to get shipping status. Called, talked to a supervisor, their call center is in India with very poor phone reception and hard to hear not to mention language issues. Assured me he'd reverse the charge, send me an email right away indicating such and escalate the issue. The out of stock item was still available for purchase on their website but his so called real time tool said it was not - 3 days after we both knew it was out of stock! Unacceptable website inventory control.To boot, I STILL have not received ANY emails from them indicating the cancellation of the order, or anything at all from the supervisor I talked to! 3 days later!I called my bank and told them what was going on, they were in total agreement that Sears should not have fully charged my card and accepted payment for an item that they did not ship. But they did! The bank reversed the charges right away.Do not do business with Sears. "
"I would NEVER recommend this site for a purchase. I placed an order on Dec 6 for a lawn sweeper ans received e- mail promising del by Dec 13. The product was not given to a third party shipper until Dec 12 and now I learn that it will not reach my home until after Christmas!!! Unbelievable!! This info finally gleaned after multiple calls over the last 2 weeks. By the way did I mention there was no delay in processing the $400 payment? DO NOT BUY from this website. I have purchased many things online and have never had such a negative experience. Sears.com is the Pits!"
"Even the web description is difference from the order, they won't take the responsibility for it. I had bought things in most of the web but sears is the worst one "
"I normally do not do this but I felt compelled to open an account and report this where ever possible. This will be my last purchase with Sears. Very unorganized and lies to customers. From the search online looks like I am not the only one. Ordered a fridge, washer, dryer and dishwasher October 16 for scheduled delivery November 2nd. Was informed on November 1st, the day before delivery that it would be postponed until November 8th because the washer was not available. After 3 different calls with support I told them I could not wait to receive the refrigerator. I'd already gone a week without one. Refrigerator was scheduled to come earlier, November 4th. I called the next day since I did not receive a delivery window and was told I would have to wait until the 8th again. Customer service did not update my order. Come November 4th I call and they said they forgot to put the fridge on the truck. So here comes November 8th, my window is 4:30-6:30 and the delivery truck did not show up until 10 PM! The cherry on top.....they were missing 2 parts for the washer/dryer. I was told someone would call me within 24 hours to "expedite" the order and no one ever called. I had plans to make a couple more big purchases with Sears in the next few months but no more. Run as fast as you can."
"Sears blue crew is simply awful. This is the second appointment today that I have made and no one decided to show up. My initial appt was for Wednesday and I took off from work to be there and no one showed up. I talked to managers who promised my that I was on the schedule and some one would come but then I get a call at 5:45 saying no one was going to come. Needless to say I was extremely disappointed especially since I had to take off to be there ! I then made a second appointment and I was promised by a manager that I was going to be first person on Saturday and guess what no one showed up again. This is a product under warranty and given that its only 6 months old, it should not be flaking out to begin with. At least given that I am making an appt to fix a faulty appliance that should have been fine, the least you could do is actually have someone show up to fix the damned appliance! Sears you are simply awful. I will not deal with you if my life depended on it. You should be ashamed of the way you treat customers. I am seriously considering taking this issue to court for denial of service. I am due warranty repairs and I am being denied. Such careless attitude needs to be addressed with legal ramifications. "
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