I'm writing this again because Resellerratings for whatever reason didn't post my first negative review. I assume someone here works for Sears.  
 
Sears DOES NOT HONOR their own policies. Just a warning for anyone thinking of buying from them. Its been nothing but lie after lie after lie with them, trying to get a simple pricematch.  
 
I purchased a Logitech cordless mouse from them, thinking I'll just pricematch the local Circuit City store who sells the exact same mouse for over $13 less.  
 
First Sears denied it because it was supposedly a different color. Their own product description proved them wrong, as it said it was blue (they claimed it was silver)... after receiving the mouse, it was blue like I said. So then they denied my rebate due to the fact CircuitCity only had it available for local pickup... what a joke.  
 
They claimed they couldn't read my simple file attachement for proof of the product... because the file was too big?  
 
Finally after enough complaints they agreed to honor the pricematch. They told me to wait 7 business days for it to appear on my credit card. Of course it never did. I wrote back only for them to tell me to call in to speak with them. I couldn't get through the line because it wanted my account number before I could talk to someone, which I don't have (their system at this point had mysteriously corrupted my online order so I couldn't view it).  
 
Next, they claimed they would mail me a gift card for the balance and put the rest on a current empty gift card I already used on this product.... apparently due to the fact they couldn't put it all on my credit card? Which makes no sense. Well the card they sent me gives an error as an invalid card when I check online. The other card still has zero balance.  
 
Its been nothing but lie after lie after lie with Sears. Someone there is having a big laugh over this obviously. This explains why their stock has plummeted the past year.  
 
It doesn't matter what they do on TV for "charity", if they can't even honor their own policies for their paying customers. Instead they steal from them. And yes, that is stealing.  

Ordered several vehicle jumpstarters when they were on a good deal, received exacto knives. It said if you have any problem with your order you can take it into the store to return. Drove to the nearest store and spent several hours and they said they could do nothing for me. So I decided to do the return directly to sears.com. Several weeks went by and I received a partial refund. I told them I do not want a refund I want the correct product. BOTTOM LINE VERY, VERY DISSATISFIED. WOULD NOT RECOMMEND! SEARS.COM IS TERRIBLE.

Transaction went smoothly. I ordered a clock on a late Sunday night and chose store pick up. An email confirmation was sent immediately after submitting my order. The next morning, I received an email for pick up, went to the store kiosk, and someone was out with my item in less than 5 minutes.  
 
The only negative is that I was not able to retrieve my invoice right after submitting my order because I did not create an online account at sears.com.

Hi,  
 
Wanted to bring my bad experience at local Sears store '51 US HWY 1, New Brunswick NJ' to your notice.  
Last saturday (Aug 16), I went to the local Sears store to buy 42 inch Sharp TV (LC-42D64U). It was listed as $1399 on website and it said, I can get additional 10% if I apply for a Sears Card. When I reached there, I saw that same model in open box was $1199. So, I asked about that and the person there told me that he can give me an extra 10% off on that price with a coupon. When I told him that same TV new model is available for $1297 at local store of electronics-expo, he said "we do not consider electronics-expo as our competitior".  
That was really bad, but as I need the TV badly, I went for the open box one instead of new one. I picked it up from back side and it was bubbled wrap well. When I reached home and unpacked it, I realised it was missing remote control.  
I called up and they said, I can come and collect it. I went again and collected the remote. It said Sharp Aquos on that. When I tried using the remote, it was just doing basic things like on/off, volume and channel. After checking on internet, I realised, I was given remote of blue ray disc player and not TV.  
On Sunday morning, I went again to sears and explained a lady the situation. She searched for the remote and told me that they dont have any. I told her that in that case, I will have to return the TV. She said ok.  
So, I went to Sears for the 4th time with TV to return it. While returning, another associate came and told me that they can reduce further 10% on TV and can give me a remote. I said ok. After some time, he came back and said, he does not have the remote, instead I can have a universal remote from Sony for free, which is on sale for $15. When I said no, he said, he will give me further $30 off and I can buy Sharp remote. I said let me checkt he price of Sharp remote. I called up Sharp and they said it will be $70. When I told him to give me $70 off instead of $15 remote, he said no and giving me frustrated expressions, while I was the real frustrated one.  
After that they took the TV back and told me to go to electronics dept. and process the refund. There again the same story, 2 different people asking why am I returning and sarcasm on, why am I not taking the Sony remote.  
Because of all this, I got so annoyed with them, that though initially I was thinking of buying the new one, I just left the store after returning it. And because of all this, I lost 2 days and I am still without a TV. I was moving and did not want to move my 46" DLP TV, but I had to do that because of the Sears staff.  
And to make the things bad, I can see them laughing on me for God knows what reason.  
 
This is really frustrating. I have posted my experience on Sears.com, lets see what action they take.  

I ordered four items from Sears.com, 3 to be picked up at the store and 1 to be delivered to my house as it was not in stock at the store. Early the next day, I called to cancel 2 of the items that I realized I did not need.  
Picking the first item up from the store was very easy and saved me on shipping costs.  
The second item arrived at my house a few days later.  
The funds for the two canceled items were refunded to my credit card rather quickly.  
All in all, a good transaction.

Dear sir or Madam!  
 
In august of 2007 we bought a stakeble washer and dryer from sears.  
The applaince was so noisy that we had a repair man come to our house within a week of purchase.  
When he left it was still noisy and said that he could not do anything about it. So we disconected the applaiance and proceded to buy a set of washer and dryer from maytag. (it works perfectly). The darn thing has been sitting in my living room up until now. we tryed to call many times to no avail. Each time we get the run around, either the store manager is ugly with us or nobody knows what to do. we have been buying Kenmore applaiances for many years.we are very disapionted and probably will not buy again.  
If you care to cotact me My name is CHEF French at 225-359 9431.  
I hope to hear from you

Took 3 calls to cancel successful "your order has not been cancelled before - I can not verify what you are talking about" and afterwards they "forgot" to reimburse the money "your acocunt shows that the order has been canceled but, funny, no refund has been issued... dont know what happened." Sears is the worst online dealer I ever dealt with when it comes to cancellations.  

WARNING! STAY AWAY FROM SEARS HOME DELIVERY! BUY IT, PICK IT UP, AND RUN!!!  
 
I ordered a dryer on July 2nd with +$110 in home delivery and installation fees from Sears in Murray, Utah.  
 
The delivery servie showed up four hours late. They then proceeded to stuff the dryer through the doorway. All while I was asking them to stop so I can take off the hinges. They ignored me throughout the process.  
 
The delivery service cause deep douges in the wood and scratched the dryer. While I asked them what will they do about the damages, they first ignored me and then tried to stare me down. They then started to cuss me out between themselves in Spanish during the installation.  
 
Finally, they sent me an 800 number to call regarding damages. The Sears damage claim agent said I'd be contacted in 72 hours. It's now 10 days after the fact.  
 
WTF?!!! SEARS just lost a customer for life.

I wish I had read all these reviews before I started my long process with Sears.com....I ordered a pool from them the beginning of June...the description of the pool was very vague on their site so I called customer service to enquire as to what all came with the pool and specifically asked if it came with a pump and ladder and was told yes indeed it did since it was a pool "with a package" so I went ahead and placed the order with her that day. I was told it would arrive in about 10 days and I would receive an email confirmation. I waited a few days and no email confirmation...so I call and I call and I call and finally a month later my pool arrives..only to discover it does not actually come with a pump and ladder only the pool walls, liner etc...so I call to find out why I wasn't sent the items I told it was suppose to come with...I spoke to several customer service reps 2 who told me I should have and 2 that said it did not come with those items...they did offer to let me go ahead and purchase them through them with a 10% discount....wow, that about floored me! I almost had the pool picked up but at this point I had already paid an excavator to dig out a place for the pool and had equipment sitting at my house that I was renting to put the pool in so I decided to get the extra parts from a local dealer...should have dealt with them in the first place...I would NEVER order another large item from Sears again and I'm not even sure I would buy a pair of socks.

Email received after our original order was canceled a second time because the idiots in online ordering can't read or type. This is for the third order.  
 
Dear Customer,  
Thank you for shopping at Sears.com!  
We are happy to match the price of the previous refrigerator price at $1189.99 but can not offer free installation since this is done by a third party not Sears (which is WRONG!!!!). Please let us know if you wish to continue with your order, or you can have it delivered for $65.00 and find your own installer.  
 
 
Email we sent back:  
 
What this letter should say is:  
Dear customer, whom we have screwed up with 3 times. Who has spent 5 hours on the phone since Monday. Who has been promised a refrigerator delivery for 6 days. Who has been double billed on his credit card. We will make no effort (other than offering you the original sale price which you would have gotten anyway had we done our job right). to keep your business.  
That's what this letter should say, because as it stands, this is the last purchase I will do with Sears.  

Once upon a time a million years ago, there used to be a terrific place to shop. It was called Sears, Roebuck & Co. There's a place called Sears today, but the only comparison is the name. It's become a terrible place to shop. A recent order online was placed, they charged the credit card immediately, but never sent confirmation of the order or that it was ready to be picked up at the nearest store. Never heard another word from them. I was trying to make a purchase of about $230 and had planned on spending another $100 when I got to the store itself.  
 
Customer service was helpful, took my request to cancel, but had no assurance it would actually happen. Suggested I call the store. Never, in the years that store has been here, have I ever been able to call the store and get someone to answer, it rings and rings and then hangs up.  
 
Oh, best of all, even though they can charge your credit card in 5 seconds, they can't give you a credit for 5 to 7 days.  
 
Called their national customer number, even they couldn't contact the store, and when they did they were exasperated that no one seemed to be able to get a manager. I wanted to cancel with the store, too, for assurance a cancellation and refund were done.  
 
Each buying experience gets worse and worse, quality of product has gone downhill, customer service almost non-existent anymore. It's only worsened since K-Mart bought up Sears, what a shame to see that happen. Both store brands, I predict, will disappear very soon.  
 
And the only people to blame are those at the very top, making the fat salaries and bad decisions. Too bad the regular employees will suffer while the dunces at the top get rewarded.  
 
Never again will I purchase through Sears.com.

This review was modified by its author, stevernv, on 6/1/08 5:01 PM.

Unable to order...suckered in with bait and switch tactics. Website clearly shows Greenwrench at $29.99 with a clear:  
 
"Online Only. 40% off GearWrench Ratcheting Wrenches Offer ends 10-May-2008"  
 
Did not discount, called customer service--after thirty minutes of "checking with supervisor" the CR told me that the original price was reduced by 40%.... I guess she never made it though grade school because the OP x .6 does not equal the listed price.  
 
BAIT AND SWITCH!!  
 
I'll look forward to bankruptcy sales (sadly, as I've bought sears tools exclusively for forty years-- NO MORE!  
 

Ok - So I thought "SEARS" - Yeah That HAS To be a good place to shop and I wouldnt expect any Major problems..... I was WRONG!  
 
I ordered a Futon on 13-Mar-2008 that was marked as "In-Stock" and waited for it. They promptly took the money from my credit card.  
 
After a few weeks I didnt hear anything - So I sent them an E-mail and got the standard "See our delivery terms" E-mail, aparently they alow up to 21 business days just to Process the order.  
 
So I again followed up after this time and they started an "Investigation." A few more days passed and I finally recieve the first e-mail that they initiated on 16 April - stating that they were not able to process my order and would issue a refund.  
 
To sum this up:  
- I dont have the futon.  
- I have to wait for the refund to process.  
- I have to pay out of my pocket for a months worth of extra finance charge and interest on my credit card.  
(All for an Item that was "In Stock.")

This review was modified by its author, stewartde, on 4/16/08 3:42 PM.

i placed an order for the animated doe and buck. at the time they were bogo free. so i ordered 3 of each. confirmed they would be recieved before christmas. the bucks came and the does never did. in Jan. i called no does.. they would have to do a search and to call back in a week i also emailed customer service. week later i called agian still nothing search was never done, in the process of being on hold i get an email stating that the does were no avaliable and that my card was not charged. but it was!! so when the customer rep. came back on the phone i explained my email and they said they would refund my card it would take 5-7 days... i told them it had already been a month and it should take that long. well 5-7 days later i called back and they said the refund would take 7-10 days AT THIS TIME I WAS VERY MAD!!! well again 7-10 days went by and again i emailed customer service and they emailed me back that they would do the refund in 3-5 days. i called back 10 days later and talked to a very rude lady... who told me that the refund was denined because i have called too many times and i had not returned my bucks. and all she could offer me was a $20.00 gift card. they owed me 29.50 and i told i would take a $30.00 gift card but would not accept a $20.00 one she said well all i can do is send you 20.00. Well i was VERY MAD now and asked for corps. number and she said they didn't have a number for them. I said well i know you do so please give it to me she said in a very smart tone they didn't have a number. I then yelled at the lady that i would get it off the internet Which i did find!! well i was so mad i contacted my credit card company and they took care of it and on 2-4-08 i finally got a refund thanks to Discover. I am an avid online shopper and i will never shop sears.com

Do NOT order from Sears, it's not the company it used to be. When my ordered didn't come (my card was charged the day of the order), I called and got Jakisha who couldn't tell me anything, wouldn't let me speak to anyone else ("there are no supervisors or managers here"). I wrote several times and only got "canned" replies. Then I noticed that checking my order online that the ORDER DATE kept changing, making it look like I had just ordered. Turned it over to my credit card and obviously they KNEW what date the card was charged. Basically the card company gave them 2 days or charges would be wiped out, so after several weeks of no response my order comes on the second day. I've used Sears all my life (age 60) but after seeing the ratings on here and finding out they now have the absolute lowest credit rating made, I won't be ordering ever again from them. Somewhere along the line good service went away, which I figure they will too.