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"I can't even put how bad sears.com is into words. First, the free shipping is a complete lie. I should have gotten it for three separate reasons (order over $x, then coupon code, then free shipping for signing up with them), but did not! Then, two days after ordering, my initial order was cancelled for no reason. Then it took me over an hour on the phone to reorder - I literally had to give them my address four separate times. Then my order was pushed back two days. Then they called me at 7AM to confirm my order. Then my order was pushed back 7 days. Then they confirmed an incorrect shipping address, and it took me over an hour on their online chat service to find out that I could not adjust it. Then my order was cancelled a second time three weeks after I initially placed it, because two of the three items were never in stock? I honestly don't think there's any way in which this experience could have been worse. Sears.com is the most poorly run company I have ever tried to give my business to. Never again."
"I took my power washer to this place and while I was waiting the guy ahead of me asked the clerk what troubleshooting tools they use. The guy at the counter said their technicians are using pre-Columbus tools - and for whatever reason said their troubleshooting tools pre-dates vintage Christopher Columbus sexton gear. If I wouldn't have traveled 30 miles to get there, I would have left right then. But I didn't. After 20 minutes of waiting I told them I just installed a NEW water pump on the power washer, and that the power washer ran fine but the water pump didn't work. I said I brought it in because I just needed someone fix the old valves so the pump would work. Fast forward 3 weeks. I got a message that the techncian found that the power washer ran fine but that I needed a new water pump and that it would cost more than $300.00 for the repair.....more than we paid for the entire power washer. I had to pay more than $40 diagnostic fee to get it back. I am 66 years old and have bought Craftsman stuff all my life(riding mower, gas trimmer, blower, washer, dryer, etc. After this experience, I will throw away my SEARS card and never walk through their doors again. On top of everything else, when I picked up the power washer, they lost my nozzels for the power washer. When I asked the clerk what happened to them, she offered no explanation. AMAZING way to NOT serve the customer."
"This order was placed on the 17th of April 2013 at about 12:00 pm. I then received an email on the same day giving me the following order confirmation number: 4171568675 and an expected arrival date of 04/24/13. I had not received any shipping confirmation from sears as of Friday the 19th of April 2013 at time 11:21am , so I called customer service just as a follow up. The customer service agent placed me on hold and called the store in North Miami Beach Fl. I was told that the package would be picked up that dat and I would receive a phone call when that happened. April the 22nd came and still no confirmation or phone call as promised. So at 10:05, I called back to customer service. The agent called back to the store (#7546) and was told that the order still had not shipped. I told the agent that I wanted to cancel the order. The agent talked me into trying another avenue and she would call me back. At 10:50 I received that call from her saying that the order would be shipped out overnight. Reluctantly I agreed. I did not receive the order the next day, but it came on the 24th of April 2013. As I started pulling everything out the box I noticed the mini screw driver broke in half. No problem because I have plenty. Then I noticed a piece of a round gray thing. It happened to be 1 of three pieces of the file. I continued to assemble the saw and when I put in the lubricating oil, it can out from another area of the saw. The following day, 25 April 2013 I called back to customer service to try and get another, but i was told it don't work that way. At this time I asked to talk to a supervisor. Mike P. I expressed my unhappiness of this whole transaction and he tried to lecture me on the meaning of things sold at Sears outlet stores. I then informed him that it was advertised as new and that there was a recondition price as well. If something is advertised as new it should be just that. I then asked to be emailed the return UPS label and he said he would. I then received an email asking about the damage to the box. I answered the questions and replied the email. On 26 April 2013 I received another email telling me that Sears has no record of this order. I have all written communications from the time the order was placed to now. I have pictures that was taken. On 27 April 2013, I called PayPal and submitted an official dispute with this order.I am just starting up my business and this product was needed for a contract I obtained and had a completion date of 26th of April 2013. I really should be concentrating on building my business not fighting with Sears over $103.01. Thanks to Sears, I had to spend over $199.99 at Lowes to complete this job and the money that I obligated for this purchase is and will be tied up for a while. I would have never expect a company with an reputation and popularity of Sears to act this way. "
"On January 12, 2013, I ordered a futon from Olejo.com, through Sears.com's web site - a New Energy Fuji Futon Queen Frame, SKU#NEW8414. After having it for approximately 60 days, the edge of the front frame broke. This company's web site, as well as Sears web site states that there is a 10 year warranty on this frame. This was part of the reason we paid so much for it (over $400), rather than buy a cheaper brand. My wife emailed their customer service, and was told in a very condescending, rude manner that they only warrantied items for 30 days. I replied and asked what good was a 10 year warranty, if it was really only for 30 days. The reply was extremely hostile, and we were accused of purposefully breaking the item. My wife also called Sears, and was assured by their customer service that someone named Daniel would call her with 8 hours, and get an address for shipment of a replacement part. Daniel never called. All we want is the piece that broke replaced, free of charge. After only 60 days of use, I do not think this is an outrageous request.After filing with the BBB (which is useless, by the way), an Olejo.com representative said to call Sears, and they would take care of it. My wife called, and was again assured that someone from Olejo would return her call withing 48 hours. After 4 more days, she called Sears again, and they admitted that they do not help customers with problems through their Third-Party Reseller program. So, basically, they feel it is okay to make money by partnering with unknown companies, but when it comes to guaranteeing that these merchants will treat their customers fairly, Sears bows out.I am very disappointed in Sears, and will never buy from them again. I will also be sure and tell everyone I know how bad their customer service is, and to steer clear.It is no wonder they are continually listed as a store that will not be around much longer."
"On March 12th order a riding lawnmower online paid online to be delievered April 15th to my address in Missouri. Paid 1347.00 on debit card. Spent 800.00 on tickets to fly to Missouri to mow the property once the mower arrived. The mower did not arrive, called sears, they couldnt find the address would have to attempt redelivery the following Monday. NO I explained I am only in Missouri through the week returning to Washington State on friday, only here to mow our property so need the mower before we leave. Sears could not do that, they only deliever to our address on Monday. That is not what online said I choose the day of the week. Regardless they would only deliver the following Monday April 22. Then I said to cancel the order and refund my money. They said that they would do that. The next day I called to confirm the order had been cancelled and my refund processed, spoke with Rubin. No he said the order was pending delivery on Monday April 22, I explained again that no one would be there we were only in Missouri to mower our property, flying back to Washington. We cancelled the order he said he would cancel the order, when can I get my money refunded so I can go elsewhere to purchase a riding mower to mow we must get it done, that is why we are in Missouri at this time. 7 to 10 business days he told us it would take for our money to be refunded. I explained I need the money to buy a mower now or we have wasted $800.00 in airfare to come to mow for nothing. Sorry Rubin said that is just how long the process takes. Now I have spent 2 hours on the phone over a riding mower I PAID FOR that I am not going to get. This morning April 22, 2013 we received calls from Sears regarding the delivery to the riding lawn mower we both told them repeatedly that the order had been cancelled on the 16th with Rubin, that we were no longer in Missouri. The order had not been cancelled, they passed me from person to person and Liz said she would cancel the order and request refund. It would that 7 to 10 business days. I said that is what Rubin said on the 16th of April. How do I know I will ever get my money refunded to me. She assured me it would be. We will see!!! I had to spend an additional $1000.00 to purchase a riding mower in the tiny town near our property to mow. Sears offers the worst customer service I have ever ever received. I will never step foot in a Sear store and will never order anything on line through Sears again BUYERS beware"
"4/2/2013 - Placed an order for Ping Pong Racket for In-Store pick.4/11/2013 - No Update on my order even after 20 days. Sent email requesting to cancel the order. No Response.4/15/2013 - Called Support and had to cancel the order. Looks like product was at Sears Store from April 8th but no communication from Sears for pickup. Cancelled the order4/22/2013 - No refund yet. Called Support to hear that System is down for update (Monday Morning 10:55 am) wanted me to call back in 1-2 hours. Really bad customer experience. This is not the first time I had bad experience with Sears online order."
"I was recently screwed by sears and won't stand for it and now that I've read all these reviews and know that so many others have been lied to and cheated and stole from I've decided we all need to unite and shut this thief down. I am calling my lawyer and am starting a lawsuit against them. Please e-mail me if you are interested in helping me take on the thieving Sears.com. We can do this!Blesst78@gmail.com"
"Not much to say that hasn't already been covered in the other terrible reviews of this place. I don't know why I decided to give Sears another chance after they've disappointed me PLENTY of times in the past. The latest incident is a completely broken washer that leaks all over my floor. The repairman told me that if they couldn't get me a new one soon enough, they'd at least deliver a loaner until the other came in. When attempting to request this, the customer service supervisor I'd gotten my way up to had the nerve to suggest I just continue using my broken washer that is leaking all over my ceramic tile until the new one was delivered, because they had none to loan me while I waited. ARE YOU KIDDING ME?!!! I didn't want to cancel my order, because we'd purchased during a sale and wouldn't be able to get another at that price any time soon. So, a $150 gift card later, I will be spending my weekend catching up on laundry at the laundromat and hoping a new, usable washer arrives when it is really supposed to. I'm hoping I can sell the gift card for at least $75 to get something out of this ordeal, because I'm sure as heck never setting foot in a Sears again. This is the last time I let them screw me over. I'm regretting purchasing the 3 year warranty on the washer too, since I doubt they will be in business much longer."
"Sears will not refund my money even though I never got the product and cancalled the order."
"And another tale added to the shame that is Sears.com. ordered a wood planer 20 days ago . . . a week later Sears attempts to deliver a saw. I refused that delevery. Called Sears customer service as shown on the delivery ticket. I may have saved the effort and just made up my own story to get me off the line - but was told that the item would be reordered and shipped, and delivery would be free (it was $114).I emailed Customerservice.com and asked that this all be verified, and was told to expect delivery within 10 days. Did not happen . . . emailed back as instructed . . and another polite response telling me the item was no longer available, and offering me a 10% discount on a similar item.Oh, and they would cut me a refund when they got there SAW back.No my business from me from Sears on-lying."
"DO NOT EVER SHOP SEARS.COM!!! I purchased a set of chairs for $65 and it came missing half of it's parts. I called and spoke with costumer service, I was told to mail it back. I did that, and received confirmation through UPS that it was delivered. 2 weeks later still do not have my refund for the money. At the same time the person I spoke with told me she would order me a new set. She ordered the wrong set and charged my card $200. I caught it in time and was able to cancel the order. But again, 2 weeks later I still do not have the refund. Because all this money was charged, I now have to pay interest on it. I am out all this money and it is sears.com's fault. I was on the phone for over an hour yesterday with sears.com customer service. They basically told me there is nothing they can do. Basically told me that I am screwed. And completely admitted that they have horrible customer service, which is why nothing could be done. After much arguing I was finally able to speak with a supervisor. She told me the same thing- there is nothing they can do. She put in a request for my money to be returned (which has been done 3 times before) and I just have to hope it actually works this time. And it's going to take at least another 5 days. That will be 3 weeks since this all started. And the lady told me there was nothing she could do to comp me. They wont pay for the interest I owe, they wont give me a deal on the set of chairs that I still need. So basically I am out all this money and there's nothing I can do about it. Sear.com stole almost $300 from me. Please do not EVER shop sears.com again. You will be ripped off, screwed, and treated like complete crap.UPDATE:Sears FINALLY refunded $65 dollars for the original chair return. But I am STILL missing $213 for the chairs that sears wrongfully ordered. They keep telling me that it's not their fault. They ordered the chairs from a third party merchant. Sears is telling me that the third party merchant hasn't given them the money back, so sears can't give me my money back. Here's the problem with that- sears charged my card, not the third party merchant. My bank statement says sears. Therefore sears needs to give me money, not the third party. It shouldn't matter if sears never gets money back from the third party, they still need to give me my money. It has now been 3 weeks, and I am still missing $213.00. And sears is not willing to give me any compensation for this. WORST CUSTOMER SERVICE EVER!! "
"SEARS has lost my business PERMANENTLY! I purchased a chair on Feb. 1 2013, and received it on Feb. 6. I realized I had ordered the wrong chair so I called Customer service and they told me to simply send it back via UPS, no problem. On Feb. 7, UPS picks up the chair and returns it to Sears... and they never reimbursed me!! It's been 2 months, 6 phone calls (where they keep me on hold for 30 minutes) and I repeat the same story every time. They oddly don't have the comments or info from the previous agent I spoke to... it's not their fault, they can't help me. Today, I called again, because last week an agent assured me they were checking with UPS and would refund my purchase (they say that each time with no intention of ever doing it). I was told they lost the chair in their warehouse, so were they had to investigate, but couldn't refund my money until they found. The lady on the phone seemed to realize it wasn't my fault, the client, if they can't find their stuff, but she wasn't in a position of authority and couldn't help me. So they lost their chair and I'm out 150$ !!! They're thieves!! Everytime I call, the agent it rude, doesn't care, doesn't even apologize, I have honestly never experienced such horrible service!!!"
"6 months ago when we moved into our house we got a washer and dryer from Sears. The washer broke. The repair company they partner with in my area came, after 4 days, and did nothing, except flood my house, and not clean it up and swear-a lot. I called and complained, and NOTHING. It has now been two weeks, I am still without a washer, have spent about 7 hours on the phone with these clowns, and have spent $50+ on laundry for my family at the laundromat. DO NOT BUY ANY APPLIANCE FROM SEARS! They don't stand behind their products. Couldn't be more disappointed! And I will not stop at this post. I am contacting everyone I can to make this known. I even went into the store, and they told me, "Yeah, corporate sucks. There isn't anything I can do for you." REALLY!?!? So angry!"
"Worst shopping experience of my life. On 2/15 of this year I ordered a mattress set and bed frame online at Sears.com. The next day, we went to the local Sears store to test it out. It wasn't very good. The Sears sales associate offered to cancel our online order & sell us a bed we liked better. We got a better deal (a few hundred less!) in the store, and a much nicer bed. Delivery was to be today, March 27th, as we are moving in to a new home. As we were checking out, the sales associate was struggling to cancel our order. He said orders placed online require 24 hours to pass before they can be canceled. He gave me a phone number to call for the cancelation.Since then, I have tried at least a dozen times to cancel the online order. Each time I've called, I've gotten very poor service. When I call Sears.com, they say the refund is coming. But they've never actually refunded the money. Today I called the Sears store and asked what time to expect my bed delivery and I was told that Sears.com canceled my in-store order. The online order is STILL out there, unrefunded.I have waited patiently for HOURS. I bet I've logged 10 hours on the phone over this. I've demanded to speak with managers, I have yelled, and I have reasoned. I've been transferred around, and given alternate numbers to call. I talked to the delivery team when I was told THEY were the only ones who could cancel my order. I have emailed customer support. I still get no where. Not one person at Sears.com is able to speak coherent English, or think critically. The responses are canned memorizations of english phrases. The management is equally incompetent. Sears.com does not care if I get my money back. They don't care that they canceled my in-store order without my permission, with no notice, leaving me without a place to sleep.I'm out $1500.00 and after six weeks of getting nowhere, and appalling hours wasted, I guess my next step is litigation. "
"Where do I begin!?!?! Called Sears to get a quote on a new lamp for my TV. The guy was very nice and told me all the benefits to ordering with Sears versus some no name company I was going to order with. I thought about it for a day and called back on Feb 26th to put in my order. After completing my order and being told that I would have my part by March 4th I hung up. March 4th came and gone but I gave them another 2 days just to see if it was running late. I called on March 6th and was told that the order was never put through and that it was just sitting in their system!!! The lady was nice and helped put through my order but I still asked to speak with a supervisor. After speaking with her she gave me 10% off and free over night delivery. She told me the part would be there on March 8th at the earliest but March 11th by the latest. I even received an email saying it would be to me by March 7th, great, I'm excited. No part again!!! I call sears on 10th and was told that the part was shipped but it wouldn't be to me until the 15th!!!! At this point I am pissed. I was told that someone would call me and get things straightened out within 24/48 hrs. Guess what, NO CALL! I called on March 15th to find out where my part was. I had a very nice lady and stayed calm, I know it is not that persons fault but I am still steaming mad. She then goes on to inform me that the part had not been shipped and that it was a special order that had to be built and she had NO idea on when I would have it. This is after I had been told 3 different dates on when I would get this part. At that point I canceled my order and will never pay Sears 1 cent of my money ever again!!!! I will shout it from the roof top on how horrible their customer service is. "
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