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"I normally do not do this but I felt compelled to open an account and report this where ever possible. This will be my last purchase with Sears. Very unorganized and lies to customers. From the search online looks like I am not the only one. Ordered a fridge, washer, dryer and dishwasher October 16 for scheduled delivery November 2nd. Was informed on November 1st, the day before delivery that it would be postponed until November 8th because the washer was not available. After 3 different calls with support I told them I could not wait to receive the refrigerator. I'd already gone a week without one. Refrigerator was scheduled to come earlier, November 4th. I called the next day since I did not receive a delivery window and was told I would have to wait until the 8th again. Customer service did not update my order. Come November 4th I call and they said they forgot to put the fridge on the truck. So here comes November 8th, my window is 4:30-6:30 and the delivery truck did not show up until 10 PM! The cherry on top.....they were missing 2 parts for the washer/dryer. I was told someone would call me within 24 hours to "expedite" the order and no one ever called. I had plans to make a couple more big purchases with Sears in the next few months but no more. Run as fast as you can."
"Sears blue crew is simply awful. This is the second appointment today that I have made and no one decided to show up. My initial appt was for Wednesday and I took off from work to be there and no one showed up. I talked to managers who promised my that I was on the schedule and some one would come but then I get a call at 5:45 saying no one was going to come. Needless to say I was extremely disappointed especially since I had to take off to be there ! I then made a second appointment and I was promised by a manager that I was going to be first person on Saturday and guess what no one showed up again. This is a product under warranty and given that its only 6 months old, it should not be flaking out to begin with. At least given that I am making an appt to fix a faulty appliance that should have been fine, the least you could do is actually have someone show up to fix the damned appliance! Sears you are simply awful. I will not deal with you if my life depended on it. You should be ashamed of the way you treat customers. I am seriously considering taking this issue to court for denial of service. I am due warranty repairs and I am being denied. Such careless attitude needs to be addressed with legal ramifications. "
"I decided to go to my local Sears to buy a washer, dryer, and lawnmower because they were having a sale. My Sears tend to be very quiet and not populated at all. I went to get the washer and dryer first. The representative with busy with another customer, so the representative of the tv section decided to help out. He did his best with the lack of knowledge he had (thank goodness we did research on the merchandise already). Now the part that astounds me is that we were unable to purchase items. I wanted to buy the washer, dryer, and lawn mower all in one and have it delivered. Why couldn't I buy it? Because their computers could not order it on the Sears.com. Therefore, I was told to go home and purchase at home. Let me get this straight.... I go to the store to be turned around to purchase on the internet by myself? Then I guess I will NEVER do my shopping at the store. Welcome Amazon! Once the delivery guys came and installed my washer and dryer, they were far fetched from professional installers. They had no clue how to install my machine! The only thing they got right was installing the washer's tubes. And I guess I give them credit for delivering pretty well to the proper location.... Now for the big issue at hand. The dryer felt a little bit off...I kept feeling shocks from it and so did my baby! Even though he is not in direct contact with it, he can feel it from me. Now that's dangerous! I unplugged the machine and called a professional. What did they find? They found out that the guy who installed my dryer, improperly connected the plug wires, so the ground wire was not connected in the proper area. Thus, generating a field of energy around my machine, which can damage the machine and myself too! If my baby came in contact with it, I have no clue what would happen. This is far from professional and instead dangerous! The delivery guy didn't even look at my purchases or the work order! He knew NOTHING!! I think Sears need to reexamine the people they hire or train them better. But then I guess it doesn't help when their whole business is going up in flames. I am very disappointed and will not shop with Sears again."
"I had the worst experience in my life with this mechant with sears, I bought a computer via Sears. Well first i bought a referbished laptop from them, it stopped working 3 weeks later which was unreal but i called mike the owner of this company and he said it was my hard drive so he told me to send it back to him with confirmation number and all information inside the package so I did. He recieved it but never open the package and he sent it back to me cause there was no confirmatioin number on the package, HE NEVER TOLD ME TO DO THAT!!!!! So I got the package in the mail and my hard drive wasnt fixed. Sent it back a second time the begining of october and now its the 22oct still dont have it... He told me he sent it back the second time on oct 7 but he lied he just sent it back to me oct 21. He never anwers my calls, he hangs up on me, im probably going to lose my job because fo this retard of a person.... Sears and this merchant were no help to me the worst experiance of my life, worst companys ever im suggesting never to buy anything from this merchant or sears online or u will get screwed....."
"I disputed a software purchase from Sears Marketplace seller, EWPLUSOFT, when the shipped item didn't match the description on Sears Marketplace, AND when I made at least a dozen attempts to resolve the matter with the seller.I called the 1-800 number for the Sears Marketplace, sent an e-mail to a Sears representative listed on one of the complaint websites, opened a case with their blue ribbon department at their corporate headquarters, contacted Microsoft about the licensing issues described below, and even filed a complaint with the Better Business Bureau. However, Sears offered no remedy for my purchase of a Microsoft Office Professional 2010 from their marketplace seller (citing their no return policy for the Sears Marketplace). Sears consistently stood up for their seller throughout this dispute process, and even prevented me from posting feedback on their website warning other potential buyers to be careful with their purchases from this seller.Here is the essence of my complaint with this purchase, EWPLUSOFT, and Sears Marketplace:- The description on Sears Marketplace was for a disc with the "Microsoft Office 2010 Professional Retail Full Version." The advertisement didn't explicitly state valid license code but this is in fact an obvious requirement of this transaction.- The seller shipped me a disc with Microsoft Professional Office Plus 2010 rather than the retail version of the Microsoft Office Professional 2010. The Pro Plus version is a volume licensed product that is only sold in volume to businesses or academic institutions that have an agreement with Microsoft. An employee of these businesses and institutions can then purchase a copy of Pro Plus through the Home Use Program. However, a retail buyer CANNOT legitimately acquire this software through consumer retailers (including Sears Marketplace sellers). Why is this seller shipping a volume licensing product to end consumers?- The plastic container with the Microsoft Office Professional Plus 2010 was obviously opened (presumably to remove the original product key). The seal across the two sides of the plastic case was detached on one side so the seal wouldn't break when the plastic case was opened. I couldn't even get the seal to affix to the one side after applying ample pressure on the seal. Why would the seal not stick to only one side if this is a legitimate retail version of Microsoft Office?- The product key in the plastic case was invalid. Microsoft stated that the product key could only be activated by a software developer with a current developer's subscription with Microsoft. Why would a consumer encounter this issue with a legitimate retail copy of Microsoft Office?- The seller repeatedly wanted to substitute a download for the retail disc version, and to replace the product key with another product key from an unknown origin where they "had to pay extra for the license code." This license wasn’t authenticated by a Microsoft product key label and was simply provided in an e-mail. Why would a legitimate seller need to pay extra for a valid product key if they are indeed selling legitimate copies of Microsoft Office?- The seller indicated that the Microsoft Office download didn't require a Microsoft Office product key. I purchased more than a dozen different software packages from Microsoft, and Microsoft in every instance required a license code to load and use their software. Why would Microsoft allow a merchant to sell copies of Microsoft Office 2010 without a authentic product keys?- The language on the slip with the product key was primarily in a far eastern language (presumably in Chinese) rather than in English. I found exact matches for layout and content of this slip on websites showing pirated and fraudulent software. Why would the slip with the product key primarily be in a far eastern language when I was buying the retail version of the software in the United States?I honestly thought that the Sears name meant something, and that I was ok buying this item through their Sears Marketplace. However, Sears will likely continue to die a slow death and the Sears Marketplace will only accelerate this process.Please be careful in any dealings with Sears and particularly with their Sears Marketplace. Additionally, please employ your credit card protections, and dispute these kinds of transactions through your credit card company."
"I am livid about my experience with Sears.com! I ordered a Oneida Mandoline Slicer for $9.63 and used an offer for free shipping. But I was sent a set of two wooden Paula Deen SPOONS, I called the customer service number on the packing slip and was told by the person that I would receive a call back in 24-48 hours. The next day I received an email stating it would be 5-7 days for a reply. Two more days passed and I received another email saying it would be an additional 5-7 days. After 11 days from the last email, I replied to it and asked for an update. I received a reply the next day saying I could keep the spoons, they would credit my sears.com account the amount for the slicer and I would need to reorder the item. You would think that was the solution wouldn't you? They included a link for the item and it took me to the slicer with a new price of $27.49, plus $7.93 shipping! I replied to their email about the price with shipping being FOUR TIMES higher and their reply was to email them after I placed my order and they would credit my sears.com account for the shipping - no mention of the increase in the actual product price. Again I replied that I shouldn't have to pay the increase in price and I should not have to receive a refund to my sears.com account, which then would require me to spend that refund with their site. I received another reply saying they would refund the shipping and price difference to my sears.com account and that they didn't have the ability to send the item without me ordering and paying for it first. My next step will be calling and talking to a supervisor.I realize mistakes happen. My problem is how sears.com is handling THEIR mistake. They sent me the wrong item. All I want is what I ordered and paid for. It shouldn't be that difficult. This was my first order from their website. My husband and I have both shopped at Sears stores for decades. After this experience neither of us will shop their website or brick and mortar stores ever again, for any reason!"
"This is basically fraud. You will be billed immediately and never see the product or get your money back. Once you submit your order, it is out of Sears' hands and solely your responsibility to contact the merchant. The thing is, the merchant's will not answer their phones or respond to your emails. You can keep trying but you will never get through. For the most part, these orders are too small to report to the FTC so they can get away with it.DO NOT DO BUSINESS WITH THIS "COMPANY". YOU WILL REGRET IT."
"Place an order for a set of bed linens on 8/26/13. Next day, I receive an email saying that my order's been shipped, cool! Two weeks later, I remember that it was supposedly shipped, so I look up the UPS tracking number, and evidently it had never left the warehouse. I contact sears.com customer service, who tells me that it will be shipping within a couple days. Great. In two days, I get another shipping notification that tells me it will be delivered 9/17. Nothing shows up, and the UPS tracking says it was "returned to shipper due to incorrect address".Contact customer service again. I'm told by "Russell" that it STILL has not left the warehouse, even though the order status on sears.com is marked "DELIVERED". He says to wait 7-10 business days for the warehouse to review the issue.Seriously? It's a friggin' set of linens. If I hadn't had a gift card, I never would have shopped at sears.com... after this fiasco, I never will again. Update: 9/19, received an email that my order was being canceled and refunded. The gift card I used would be refunded in "about 7-10 business days". Unreal. Garbage company."
"AWFUL AWFUL AWFUL! this company is so fraudulent and deceptive--bought a fridge with 3 year warranty and when my ice maker didn't work they sent a repair company 6 times, each time the repair company said they couldn't fix it and that SEARS TELLS THEM NEVER TO SAY THIS because SEARS WILL NOT REPLACE THE REFRIGERATOR!!! SEARS IS A FRAUD--DO NOT EVER BUY ANYTHING FROM THIS COMPANY , ESPECIALLY NOT A WARRANTY AGREEMENT--IT IS A LIE!!!!! SEARS IS A COMPANY WITH POOR ETHIC, POOR STANDARDS OF CUSTOMER CARE."
"The delivery guys came and the door was 3 inches wider than the freezer and because i was on the second floor they didn't even bother trying, they right away said it doesn't fit and we are taking it back to the store when i approached them that i had a bigger fridge that went through that door easily they answered we don't care you can call whoever you want we are not even trying. such nasty people..."
"HORRIBLE EXPERIENCE- I ordered a lawn mower and a trimmer. The trimmer was delivered..ended up changing my mind on it and bringing it back to the store. They opened it there and said was there something wrong with it? I said "no, just won't really use it" they said well it's been used. (I never even opened the box when I got it) they had sent me a USED trimmer with mud and grass still stuck to the bottom of the blades! On top of that.. the lawn mower I ordered was never delivered. They said they made an attempt but I never got a sticker on my door. It was never delivered before the time frame they said it would so I said just have them ship it back to your warehouse and refund me. Now I've been calling to get my refund but they wont refund me because they can't locate the lawn mower. They outsource all of their work, customer service and delivery- so when you call customer service they have to call their delivery company. IT'S A JOKE!! "
"I placed online in early June. After a month without receiving any update on my order, I checked and they said the order was missing. The rep told me to reorder and they'll issue me a refund on the initial order. I check on the refund multiple times, each time the customer reps said 3-5 business days yet nothing happens. The rep would blame the previous rep for not forwarding the request. It's been over a month since asking for a refund and still nothing."
"Whatever you do, do NOT shop at Sears!I got a phone call confirming my delivery date, so took the day off work so I would be home to receive my items. No one showed up. At 4:30 I called Sears. Turns out it hadn't even shipped from their supplier yet. Great. Next delivery date, the guys show up - dump three huge boxes in my entry way & disappear. SO. A week later, I still have no clue how to move these stupid thugs out of the way, let alone assemble them. (Even tho when placing my order Sears said their extremely high delivery charge covered assembly - which is the only reason I paid it). "
"I purchased an ultrasonic cleaner online from sears.ca and had a bad experience. I know this review should be for sears.com but I do not differentiate; it's the same company. I recommend to everybody to stay away from Sears. Please read the following email I have received from them after I left a review on their website."Hi chigamoto,Thank you for submitting your review to Sears.ca. We unfortunately could not publish your review on our site because it did not meet our posted submission guidelines. Please review the reasons below: Your review refers to a customer service issueWe therefore ask that you please contact our customer service department in regards to this review.Here is a summary of your review: Really disapointed!I ordered this product online and waited two weeks for it to be delivered to the closest store to me. When it finally arrived I picked it up and took it home. Unpacked it and plugged the device in just to find out that it wouldn't even turn on. Great... I took it back to the store where I was refunded the money without even an apology for the inconvenience or waiting time etc. nor been offered to get it replaced with a working product. The real surprise came after I received my bank statement. Sears only refunded the price for the product but not the shipping charge.""
"I ordered a dishwasher online and had it delivered to a local store. When I got the dishwasher to my home and unpackaged it we found it had been damaged in the factory. The damage was very visible and I am disappointed that they would even try to sell a customer this product. I took the dishwasher back to the store, the same store I picked it up from, and they said they couldn't do anything because it was an online purchase. I have spent the last month on the phone with customer service trying to work out a return and refund. I have spoken with 5 different associates and have gotten the run around from all of them. In the mean time, I had to buy another dishwasher. I have now paid for 2 dishwashers and only have one in my possession. The last employee I talked to said they were processing a refund and would see the money back in my account within 3-5 business days. It has now been 6 business days and no money."
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