1/5

posted Mar-09-2012

"These people are real idiots. I ordered a Thinkpad T61p 1920x1200 screen. They sent me a screen for a Dell. I sent it back to them at my own expense, and they sent me the wrong screen AGAIN, this time an HP screen which wasn't even the right resolution. Trying to get a refund through eBay now. It is extremely suspicious to me that they have so much positive feedback when it is abundantly clear that they are crooks. Also the screens were not OEM parts, they were cheap Chinese knockoffs with no brand on them at all."

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Mar-04-2012

"Absolutely the WORST online shopping experience I've ever had. After 2 months of fighting with them, I finally got a USPS label to mail the screen back the screen that was OBVIOUSLY incomparable with my Macbook pro. Another month and a half passed and I finally got my refund on my PayPal account which was $50 short.

It takes them around 2 weeks to respond to emails, I ended up sending 4x as many emails to them as they did to me telling me "thank you for being patient." After receiving the money I wrote them another email telling how I had been shorted with a jpeg of my bank statement of the original cost. That was 5 weeks ago and still no answer after 4 emails (the last email was to inform them that I am going to post terrible reviews of their company and finished off with a "F*#% all of you""

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Jan-29-2012

"Sent wrong screen,ask to return and they stop answering my emails."

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Jan-03-2012

"Beware!!!!! they say they are in New York, but are actually in Hong Kong first lie. Then they claim to ship when pay pal payment is received and deliver in 3 days...been a week and nothing but broken English gibberish emails in response. All they say is thank you for being patient, you item will ship soon. I called Ebay and they said I would be lucky if I received it in 6 weeks if at all. Company keeps updating order with new false tracking numbers making a dispute against them impossible. Ebay knows this as the rep told me how they operate, but they still keep selling. Shame on Ebay!"

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Sep-29-2011

"Don't deal with them. I also was sent the wrong part, after weeks of very broken communications by email (they answer at the rate of about 1 request every other day) it was determined that in fact they *don't* have the screen for my model laptop.

Months later I am still trying to get them to refund my money."

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Apr-25-2011

"I Googled for a replacement laptop screen and ScreenAid came up. The website is helpful and I was careful to make sure I had the right part number for my model before I ordered. Customer service is somewhat limited due, I assume, to language barriers. However, my screen was quickly delivered by priority mail and in meticulous packaging, arriving in good shape. I am very satisfied and will use ScreenAid and will recommend them to anyone with this caveat; make sure you order the right product, check and double check. The only way ScreenAid can be 100% certain they are sending you the right screen is if they can see the defective screen with model and part numbers. That's why they ask for a picture of the defective screen. Not at all unreasonable, IMHO."

This review was modified by zebraloc on April 25 2011 12:09:46 AM

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Mar-28-2011

"I OWN A SMALL COMPUTER REPAIR BUSINESS. I HAVE USED SCREENAID TWICE FOR NEW LAPTOP SCREENS. THEY WERE THE RIGHT, QUALITY PART AT A GOOD PRICE. WORKED FINE AND GOT IT FAST. I WILL USE THEM AGAIN."

This review was modified by ACTIONPC on March 28 2011 04:58:42 PM

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Mar-10-2011

"I come to warn you about screenaid. Only choose to deal with these people if you have no other option.

When I broke my laptop screen I quickly and stupidly rushed online and clicked on the first link I saw. Big mistake. As it turns out they sent me the wrong screen.

So I contacted their customer service. When they finally got to me, I discovered their lack of knowledge of the english language was quite obvious.

To make it worst, they didn't seem to understand anything I said. When I told them that they had sent me the wrong screen, they replied to say "your email says no anything! Plz send pic's so we can see what the problem is"

So after three weeks of dealing with that, they finally told me to send it back and they'd send me the right one. When I got the screen, I discovered that they had yet again sent the wrong screen. Furious, I decided to get a refund. That was five weeks ago. I'm still fighting them to get a refund.

Avoid screenaid no matter what. There is nothing that is worse than having to deal with these incompetent people."

This review was modified by SAmcoppini on March 10 2011 12:44:51 PM

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Feb-10-2011

"Stay away from this company. They shipped me the wrong screen and were difficult to deal with. Very difficult to communicate because their English is so poor. I did get a refund but they would not refund my return shipping costs. "

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Oct-10-2010

"I needed a new screen for my Asus. I didn't know about resellerratings.co to check on online sites. I ordered from the cheapest one which was screenaid. They were very prompt. I received the screen quickly (2 days). I actually installed it after a few days and discovered a problem. I emailed them about the problem, they requested some photos to help verify the problem. I then sent the screen in and they sent a new one out right away ( after asking if I wanted a replacement or refund). The new screen works.
I have to say that during the whole process, they actually were very proactive and gave me some of the best customer service I have ever received. This is my first review on this site..but I felt it was worth mentioning. I will be reviewing another company (Abe's of Maine)on here as I just ordered something from them. I hope I get as good as service.
I wanted to write something because when I discovered this site 2 days ago, you read some of the negatives and you think every company on the net is trying to scam you...some are...and sometimes they just screw up. All I can say is this company impressed me...and I want to continue to provide accurate information for other people buying products out there."

comment! report?

Is this review?… Helpful Cool Share