1/5

posted May-20-2013

"Ordered a carb from them because they had a good price. After talking to my local scooter shop I found out that the carb was not going to work for me. Called and got no answer. Emailed to try and cancel the order and got a reply in 3 days. They told me it had already shipped so the order could not be cancelled. Waited for it to show up, a week later got the message that it just now shipped, so why couldn't the order be cancelled? They just wanted to get it out and charge me because they have a 7 day return policy with an outrageous 20% restocking fee. Don't order anything from these scammers."

This review was modified by scootmonkey on May 20 2013 02:00:21 PM

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1/5

posted Sep-27-2012

"Hello Scooter Folks, I order from this store because its in Maryland and offers shipping within 24 hours on certain parts, I figured if I place an in stock order on 9/18 I'd have my parts no later than 9/21 and be on the road again. Wrong. First off, I called on 9/21 and was told 'I cant get these out until Monday'. I asked if i could pickup that day in the Store because I REALLY needed the two Jets I ordered (for the main jet I ordered a 115). Was put on hold, never to be picked up again. Figured ok, screw it, next weekend. Now, Thursday 9/27. I got my part (which was sent out USPS on 9/24 not via FedEx which I paid for). Guess what, I got a size 120! The same that is in the scooter now! Dont even bother if you need the right part quick. Now I'll have to order the same part, from someone else, pay another postage and wait another week! "

This review was modified by juergenMD on September 27 2012 12:32:42 PM

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1/5

posted Aug-09-2012

"DON'T DO ANY BUSINESS WITH THIS MERCHANT. After reading some of the reviews, it is apparent that he is a fraudulent merchant. I ordered a mount for my scooter and thought I was getting the mount and a top box. Only the mount arrived and I installed it. That part was OK. When the top box did not arrive I called Michael and he explained I ordered a mount only. So now I had to order a top box for $250. When it arrived it did not fit the mount. I called and and told Michael that he set the wrong top box and I wanted him to call UPS and have them pickup the box and credit me back my money. He said he would but after a week and no pickup I called again and he agreed to call UPS again. After another week I filed a complaint with B of A, my credit card company, and spent 2 weeks complying to their requests only to have them say they can do nothing. It is now evident that he was delaying my sending the top box back, at my expense, as he has a 14 day return policy. All of the orders were drop shipped from the manufacturer so he shipped nothing. I have found out SCOOTERTONICS has 26 complaints from the Better Business Bureau. They give him an F rating. I also will not do any business with B of A any more."

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1/5

posted May-29-2012

"I ordered an exhaust gasket and oversized studs for a Chinese 150cc scooter. After waiting a month i called. The guy that answered said it was an unusual order because of the oversized studs but, after he thought about it for a minute decided he'd be able to fulfill the order. A week later I got an email from the USPS saying a shipping label had been printed and they had issued a tracking number. I thought, "yeah, finally i'll be able to repair my scooter." Today I called 6 - 7 times and finally got someone to answer. He made an excuse about how he'd missplaced my information. I cancelled the order on the spot. He claimed he'd send me a money order. After reading the reviews here i don't expect anything. I'm going to try and get the money from my Credit Card Company."

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1/5

posted May-01-2012

"This was absolutely the worst experience I have ever had in dealing with a company. I dropped off my scooter for a simple repair in the summer of 2011 and in January of 2012 still had not heard anything, so I began calling the shop only to find that the mailbox was consistently full. Once I finally got in touch, I got the standard "Just a few more days" response from a very rude man. Finally, we went and just picked up the scooter and saw that absolutely NO WORK had been done on it in 7 months. We demanded a full refund of the $400 we paid up front and have been waiting for that refund for 6 weeks now. When we call, the owner hangs up on us or completely ignores us.

I have no idea how this place is still in business. 25 BBB complaints filed against them.

STAY FAR AWAY."

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1/5

posted Apr-02-2012

"they never answer there phones or emails. what a crappy place to get stuff from. i better get my parts! 2 weeks and still waiting! might have to go and visit!"

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1/5

posted Nov-16-2011

"Yeah wish I would have read all these reviews before I ordered. I waited over 2 weeks to get some slider weights. I emailed them and asked what was going on since no one answers the phone there and they sent me a rude email. Pretty much saying I was the reason for it taking so long. I followed there websites guide lines for the size weights I needed. Lets just say my scooter was slower instead of faster! I will not be dealng with these guys again"

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1/5

posted Aug-17-2011

"Owner Mike Milstead is a Liar And a Horriable Person to deal with..I ordered a Part and it look almost a Month to get to me!!! Everyday I would call he would tell a different story and would say its been shipped But couldnt give me a Tracking Number!!! He was nasty with me many Times and lack in life and it shows...
WARNING SCAM ALERT!!!! DO NOT USE SCOOTERTRONICS!!! WARNING OWNER IS SCUM!!!!!!! WARNING WARNING WARNING"

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posted Aug-03-2011

"DO NOT ORDER ANYTHING FROM THIS RIPOFF ARTIST!! Everything that was posted above it absolutely true! I ordered $600.00 worth of parts and got nothing but excuses and broken promises from Michael Milstead for over a month. They never answer their "business" phones, never sent out ANY of my parts and now I am 6 weeks into trying to get my parts and then my money back through my credit card company. Don't let his fancy website fool you! He does not have any employees, always talks about his great shipping team and tells you that your parts will be shipped out tomorrow (which NEVER HAPPENS). Worst business I have had the displeasure of dealing with in my entire life. I only wish I had read his reviews prior to placing my order. LIES, LIES and more LIES is all I ever got from Michael Milstead. He is a SCAM ARTIST!

Here are a few of the lies I received from him:
6/23/11 - I am expanding like crazy which has gotten me extremely busy so until I get some more help it will be hard on phones

I moved this week and just got set up with computers and phone lines. I will be with you Friday with shipping info.

7/2/11 - Yeap, I do have the parts in MD which I am on my way back to after the foruth, I will box up and contact you with extra shipping and send off

I am in FL opening my new warehouse, but back in MD cleaning up next week - Michael

7/13/11 - Yes I had excepted to get it Monday, the pallet with your parts is arriving Thursday to new warehouse, then I can ship. Please remind me what scooter you have - Michael


7/14/11 - Perfect thanks, yes I will let you know but will not hold shipping up, as of today I will be unloading the pallet with ZXR pipes Thur/Fri and shipping at that time - Thanks Michael

7/19/11 - (I asked for a refund) Wow thats too bad because I have sent emails and updated you the whole and your parts are waiting for shipping label, you order and I responded right away, if you had not ordered by pay pal I would nopt have any of your money nor would have charged before I shipped, pay pal send me cash

Yes when you do business as long as I have for the thousands of customers I have had yes you get people who complain

Reach me by phone, yes I can not answer when I am on the phone because I get hundreds of calls a day. Told you I was moving just updated your shipping. Please reconsider, it will be 3-10 business days before I can refund any money.

7/19/11 - If you dont want the products I will put them back in inventory. Michael

7/20/11 - Ok everything is in shipping to ship to you, I personally dont do shipping anymore but have a great team.... etc etc etc

NOTE: I kept telling him that I had 2 Matrix 50's but he kept saying he was shipping parts out for my "Bennelli" (what a loser).

You get the point, don't order anything from scootertronics.com or scootertronics unless you want nothing but lies and hassles."

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1/5

posted Jun-27-2011

"bad bad bad ...supre bad service the guy is a real jerk doesent know how to talk to people and gives out defective parts .and to get your money back is a very hard mission.DONT BUY FROM THIS PLACE"

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1/5

posted Jun-07-2011

"Do not order anything from Scootertronics, they are a bunch of nasty crooks. They sent me a broken exhaust system and haven't returned emails, telephone calls...nothing.

Heed this warning!"

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1/5

posted Aug-23-2010

"The person that handles the orders at Scootertronics name is Michael Milstead. I ordered 3 parts at the end of May. After two weeks and no information I contacted them. I was told the items would ship that day and I said Great! Nothing was ever shipped. I contacted then again and was told the one of the items was on backorder and they would send the other two items. I receceived 2 Clik-N-Ship email notifications of shipment and again nothing was ever shipped. After a phone call the two items were shipped and one of the items was not what was ordered. Another email to find out why I didn't get the correct air filter. I was then informed that that item also in on back order. Many weeks passed with me inquiring as to the status of my order. I was then told that because "called or emailed every other day" (which was NOT the case) that my order was being pulled and not sent. It's been almost three months and there has been no resolution and my credit card company is issuing a charge back against Scootertronics. Michael Milstead said he had 1000 orders a month for broken scooters that he didn't sell AND he also races scooters and he couldn't keep up with the orders. The fact that he would pull an order because you inquired a number of times (over a period of WEEKS) is a totally infantile action. NEVER order anything from this jerk!"

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1/5

posted Feb-27-2009

"ScooterTronics sells through Yahoo Store. They bill your card when they order from whoever they buy from. Good places only bill your card when they ship and send you a tracking number. After 13 days I have not received my order. When I call they say 2 or 3 more days and it will ship. Called again after 11 days and Debbie at ScooterTronics says 4 to 7 days till it ships. She don't know when it will ship because she don't know when she will get it from her supplier. I have already got my bill from credit card company and it is due before my order will be shipped. I think they are a Mom and Pop place operating out of the trunk of there car and ordering from Taiwan. Dun & Bradstreet info through http://www.manta.com/ says they have 2 employees and do $65,000 annual sales. So net sales would tell me its a side line business. This is there reply when I had credit card company reverse charges.

Thats fine, but I hope you understand you would have had the product by end of next week. Sorry for delay we just had problems with distributor in Tawain.

Michael

So just don't use them and save your self allot of grief!! If you are like me you want orders to be in stock at time of order and a shipping date available."

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1/5

posted Jul-11-2008

"Horrible company. I ordered a helmet a month ago and still dont have it. No emails or anything. After 3 weeks of nothing I send them an email. "Oh ya were out of that it will be another 3 weeks before we get that in" Dont order from them. However they were apologetic about it."

This review was modified by bsbathbt on July 11 2008 08:28:47 PM

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posted Jun-25-2008

"If you want to give your money to someone who will yell at you and then hang up on you, then this is the place to go. I am by far the only person to have this experience. Search and you will find others on the message boards and other review sites. Very rude if you can even get through. Do not expect a shipping number until days after the part is "shipped".

FYI they do not even have the parts. They resell others parts with a very considerable markup. They don't even handle them at all. It ships direct from the distributor. Save your self the hassle and order from some one with out the insane markup and/or some one who will appreciate your buisness.

Never again will they get one penny of mine."

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