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Stores > Schwan's Home Service

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  • Schwan's Home S

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

4 Customer Reviews

Rating 2/10

Charged for an order I didn't make - no recourse!

"Received an email invoice this morning for $23.07 for an order that we did not make on May 11. Called customer service who looked up the order by invoice number and he said that invoice number doesn't show as our name. I then asked if our card was charged because the invoice showed our credit card info. He said it was not. Well - we previously had discussed canceling our Schwans service so this was the final motivator to do so - I asked the rep how we could discontinue our service. He said he could do that for us. He did it. I then went and checked our credit card account and it had indeed been charged the $23.07. Called Schwans back and they said they had no way to look up that invoice or my account since I had canceled my service. Also stated they could not tell me who our rep was even though I could give them my address. I told them I was sure our rep would remember not selling us anything that night as we did speak to him that night. No help. So having to fight this charge through my bank. I plan to let all of my neighbors know about this and will bad-talk Schwans every chance I get."

This review was modified by rcupp on May 13 2016 09:02:32 AM


Western USA
Rating 10/10

"Excellent food and excellent service. I started this service for my 86 year old parents a few years back after my experience with the company. They are customer service orientated, which is rare in today's business environment.

Their food, although not exceptional by any means, is adequate and reasonable for what you're paying. The driver is ALWAYS polite and helpful with taking their order and delivering the product ON TIME, EVERY TIME. There has never been a delay or canceled order, and when my folks complained about the taste/quality of a dish, Schwan's refunded the cost of the food and replaced it with another dish.

I recommend this company over others providing the same service.


This review was modified by DOUGSPECOP on October 07 2015 11:36:20 PM

Rating 4/10
ResellerRatings.com TOP REVIEWER!

"I too did their free promotion thing. I received my order perfectly fine. You have to tell them to stop coming back every week or they will keep bugging you. I got their chipped beef and it was mediocre tasting.

My b/f and friend tried this as well. However for them no truck ever came. They had to keep harassing the customer service. My friend was finally able to get his order after months, however my boyfriend still has not received anything. He waited and waited for the truck to come when they said it would, but nothing ever came. He ended up being late for work on numerous occasions waiting for the truck. Poor customer service.

Rating 2/10

"My mother has ordered from this company since 1986. After MY first experience with them I have no idea how or why she's been a customer this long.

I saw a recent promotion they were having where you could sign up as a new customer and order any item for $10 or less for free (including delivery). Wow - how could I go wrong? I ordered a free item + a $12 item (after tax). It asked me to choose a delivery date from a drop down box of choices. I picked Fri. August 7th (all day). Since I only had errands to run I would put them off and stay home this day in particular to wait for it.

The whole day came and went. No Schwan's truck. I was pretty pissed I could have been getting things done but instead wasted my whole day at home waiting for some stupid $22 in food to show up at my door. I put it off my mind until Monday morning.

Monday morning I called and spoke with a representative at Schwan's regarding the status of my order on their website now showing "complete." Huh? Did they take it to the wrong house? The rep. claimed my delivery date was supposed to be for 8/10/09. No... I told her I specifically was given a limited set of choices by THEIR website and picked 8/7/09. She brushed me off like it was nothing and then said, "Well let's see, had a free item?" I didn't cut her off, that's all she said; as if some how ordering JUST a free item made me less of a customer. Funny seeing as how I'm attempting to try their service for the first time. I informed her I also ordered another pay-for item as well. Again she brushed me off like it was nothing and said the order would come 8/10/09 (that day). She ended the conversation by reminding me I could always order at www.schwans.com in the future (??? WTH ??? Isn't that what I did to get in this mess in the first place?)

The order came, the driver was very odd - as if he was high or something. I can't quite explain it; he seemed very awkward... maybe it was just me pissed off for wasting a day in its' entirety. The jalapeƱo poppers I ordered were pretty terrible and there were very few in the box considering they were $12.39 after tax. I could have gotten 2-3 time the amount for a couple bucks less at my local Costco AND I wouldn't have had to wait all day for the thing to show up.

Haven't tried the free Fiesta Lime Chicken dinner I ordered yet - though I wouldn't doubt the portion size is laughable too.

Considering the disorganized website, lack of customer service, and pricey items, we won't be ordering from Schwan's again.

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