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Stores > Santa Clara Systems
  • Santa Clara Sys

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      94502
    •  
    • BUSINESS HOURS
      8AM to 7PM PST Monday through Friday. However we offer 24-hour emergency service. If you have an aft
      GENERAL PHONE
      (888) 450-0301
      FAX
      (510) 995-3398
    • SUPPORT EMAIL
      n/a
      SUPPORT PHONE
      n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • checkmark icon COD
    • option not available Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Santa Clara Systems by clicking a star below.
Rating 2/10
1/5
2017-04-18

Don't sell to Santa Clara Systems, you won't get paid.

"We sent a list of parts we no longer used on Jan. 11, 2017. On Jan. 23 Santa Clara sent us a purchase order for the agreed upon price. On February 23, we sent them an invoice for the parts. We have contacted them several times about payment. We received 1 email stating that the person handling our account had been out of the office and would take care of payment. It is now April 18th and we can't get anyone to respond to phone messages or emails. I have requested to either pay the invoice or send our parts back. Still waiting on a response."


No Avatar

Verified Customer
Rating 8/10
4/5
2015-12-16

"The quotation was promptly sent to us and the price was right, but we finally did not purchase these items due to other reasons not related to Santa Clara Systems."

Rep reply posted Jan-06-2016

A rep from Santa Clara Systems, Santa Clara Systems, has responded

“Thank you lpbarillas, we work hard to ensure our customers are happy with the service they receive. I am sorry to hear that your purchase did not go through, please let us know what we can improve on. Your feedback is greatly appreciated. Thank you again.

Julia McKinley
Account Executive”


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Verified Customer
Rating 10/10
5/5
2015-10-29

" Very helpful staff on the phone I had a couple hard to find time delay Relay's Santa Clara have them in stock for the best price "

Rep reply posted Nov-13-2015

A rep from Santa Clara Systems, Santa Clara Systems, has responded

“We are very grateful for the opportunity of serving you rstamper-32805. I am pleased to hear that you are happy with the service you received from Santa Clara Systems since we specialize in obsolete and hard to find parts. Thank you for your kind comment!

Julia McKinley
Account Executive”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-10-28

"Responses to RFQ is very quick. This really helps us to reply to our customers very quickly as well.

Thank you !!!
"

Rep reply posted Nov-13-2015

A rep from Santa Clara Systems, Santa Clara Systems, has responded

“Thank YOU for sharing your feedback with us! We are grateful to have you as a customer and look forward to continuing business with you. Thank you again.

Julia McKinley
Account Executive”


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Verified Customer
Rating 10/10
5/5
2015-10-15

"The system was very easy to use. Response was almost instant. The quote did take some time but that is understandable."

Rep reply posted Nov-13-2015

A rep from Santa Clara Systems, Santa Clara Systems, has responded

“Thank you sou_moua-81433, we work hard to ensure our customers are happy with the service they receive. Please continue to let us know what we are doing well and what we can improve on. Your feedback is greatly appreciated. Thank you again.

Julia McKinley
Account Executive”


No Avatar

Verified Customer
Rating 2/10
1/5
2015-10-01

"I don't remember the woman I spoke with but it sounded like I was interrupting her day"

Rep reply posted Nov-13-2015

A rep from Santa Clara Systems, Santa Clara Systems, has responded

“I appreciate that you took the time to leave this feedback and I am sorry to hear your experience was less than satisfactory. We use complaints or criticisms to improve our company to better serve our customers. Please feel free to contact our sale manager, K.C., personally so we can ascertain what had happened between yourself and our sales representative. You can reach her at 510-995-3398. Thank you again for your feedback, we will insure that you will have a more professional experience with us in the future.

Julia McKinley
Account Executive”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-09-29

"Easy to work the website and find what I needed. The quote was sent quickly and the order process was straightforward."

Rep reply posted Nov-13-2015

A rep from Santa Clara Systems, Santa Clara Systems, has responded

“Thank you for your comment edward_hilton, your feedback is greatly appreciated. We work hard to ensure our customers are happy with the service they receive from our company. Please continue to let us know what we are doing well and what we can improve on. Thank you again.

Julia McKinley
Account Executive”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-09-21

"Customer service was very courteous and the quote was presented within in minutes of my request."

Rep reply posted Nov-13-2015

A rep from Santa Clara Systems, Santa Clara Systems, has responded

“Thank you for being our valued customer, rbarney-28550. We are grateful for the opportunity of serving you and are pleased to hear that you are happy with the service you receive from Santa Clara Systems. Our team looks forward to continuing business with you :) Thank you again.

Julia McKinley
Account Executive”


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Verified Customer
Rating 10/10
5/5
2015-09-09

"Santa Clara Systems sales staff always does an exceptional job."

Rep reply posted Nov-09-2015

A rep from Santa Clara Systems, Santa Clara Systems, has responded

“Thank you very much for your kind words. I will relay this positive comment to our sales team. We appreciate your business! Thank you again.

Julia McKinley
Account Executive”


No Avatar

Verified Customer
Rating 4/10
2/5
2015-08-30

"This is a fine company, which i have purchased from before and been very satisfied. however, this time I asked for a quote for ten items, and received one for one. "

Rep reply posted Nov-09-2015

A rep from Santa Clara Systems, Santa Clara Systems, has responded

“Williamb7, we are sorry to hear that your experience was less than satisfactory. Please keep in mind we are a surplus company. We do try our best to track down hard to find and obsolete parts. So please feel free to re-submit your list of items to our sales box, sales@santaclarasystems.com, that way we can begin a 30 day sourcing process. Or please give us a direct call at 510-995-3390 and one of our sales representatives can further assist you. We do appreciate your honest feed back and hope to meet your needs in the future. Thank you.

Julia McKinley
Account Executive”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-08-18

"Gentlemen, We only ask for a quotation and we already get it, thank you"

Rep reply posted Oct-19-2015

A rep from Santa Clara Systems, Santa Clara Systems, has responded

“Thank you for taking the time to share your comment, it is greatly appreciated! We will continue to meet your time constraints in the future. Thanks again.

Julia McKinley
Account Executive”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-08-06

"Very professional and product was delivered on time"

Rep reply posted Oct-19-2015

A rep from Santa Clara Systems, Santa Clara Systems, has responded

“Thank you for sharing your feedback with us. We are grateful to have you as a customer and look forward to continuing business with you.

Julia McKinley
Account Executive”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-15

"very fast response time to quote and ship same day.
thanks for the great service
"

Rep reply posted Oct-19-2015

A rep from Santa Clara Systems, Santa Clara Systems, has responded

“rayg-69312, thank you for the positive feedback! We hope to do business again with you in the near future and will continue to meet your time constraints. Thank you again :)

Julia McKinley
Account Executive”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-07

"They were very nice and helpful on the phone. The order shipped promptly and everything arrived in good condition. Great customer service!"

Rep reply posted Oct-19-2015

A rep from Santa Clara Systems, Santa Clara Systems, has responded

“Thank you for leaving such a kind review! Our sales team is happy to know all their hard work does not go unnoticed. Thanks again for your business and comments, please continue to let us know how we are performing in the future.

Julia McKinley
Account Executive”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-07

"Santa Clara goes above and beyond to make their customers happy. They have exceptional quality items for sale. They are very accurate with their descriptions of the product."

Rep reply posted Oct-19-2015

A rep from Santa Clara Systems, Santa Clara Systems, has responded

“Thank you very much, scott-55151! We greatly appreciate you taking the time to leave us such positive feedback. It is very important to us that our customers are satisfied with their experience with our company. Please continue to let us know what we are doing well and what we can improve on. Thank you again.

Julia McKinley
Account Executive”


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