SamsungParts / J & J International, Inc. Reviews - samsungparts.com Ratings at ResellerRatings

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samsungparts.com

Consumer Electronics

Rating 8.68/10 801 reviews

8.68/100
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SamsungParts / J & J International, Inc. is a merchant member
SamsungParts / J & J International, Inc. participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,985 merchant members.
 

All Customer Reviews (802)


Rating 10/10 5/5
modified review posted Jun-17-2013

"it was here on time and i'm very pleased"

Rating 10/10 5/5
modified review posted Jun-17-2013

"Easy shopping and fast shipping. Very well packed"

Rating 10/10 5/5
modified review posted Jun-17-2013

"I had to call to find out how to order the part I needed. Perhaps, I just missed it on the web site. The operator gave me the URL for the parts company and I was easily able to order from the web site."

Rating 10/10 5/5
modified review posted Jun-17-2013

"I received the right part fast, work the first time no problems."

Rating 10/10 5/5
modified review posted Jun-17-2013

"Received product quicker than the estimated delivery date!"

Rating 10/10 5/5
modified review posted Jun-16-2013

"It was easy to shop for the part I needed, and the information provided was exactly what I asked."

Rating 4/10 2/5
modified review posted Jun-15-2013

"When I placed my order I was not told the item was on back order. After waiting two weeks I called only to be spoken to like a child and told that it would be 4-6 weeks before they had any more of that particular item. Then an additional 7-10 days before I would receive mine. "

Rating 10/10 5/5
modified review posted Jun-14-2013

"very quick service part was exactly as ordered "

Rating 2/10 1/5
modified review posted Jun-14-2013

"Terrible customer service. The power adaprter on my laptop broke and I ordered a new one from them. Unfortunately, they failed to tell me the power adapter they sent me is not the same one that fits into my power cord. So it seems, I had to provide an additional fee to purchase a wall converter that drastically reduced the length of my power cord. When I expressed my discontent with the new adapter, they said I would have to pay an additional fee to return it to them. Because this was all due to their failure to explain how they don't actually sell the same parts that came with my laptop, I was very displeased with this service. They are unhelpful and do not care about customer service. This is my first and last time purchasing anything from Samsung. You can easily find a cheaper deal on Amazon."

Rating 10/10 5/5
modified review posted Jun-13-2013

"Items came quickly. Individual on the phone was also very helpful in helping me to ID the correct replacement items."

Rating 10/10 5/5
modified review posted Jun-13-2013

"My Wife and I were surprised that the correct part was delivered the first time. The pictures and product info were very helpful in detirmening our final selection. If we have any future needs for our Samsung fridge we will be looking at your web site again."

Rating 2/10 1/5
modified review posted Jun-13-2013

"I will never order from you again. Sent only partial order without notifying me first. The other was discontinued so why would I only want a partial order. Customer service hung up on me and was rude and it took a month to get me money credited back to my account with 3 or 4 phone calls first."

Rating 10/10 5/5
modified review posted Jun-10-2013

"I was very pleased with the lady on the telephone she was very helpful and patience with me even thou I dont think I was(lol)...i purchased my bluetooth and it works wonderful, the only minor problem might be is the earpiece is a little big in the ear. Is there way to make it fit more snug in the ear?"

Rating 2/10 1/5
modified review posted Jun-10-2013

"Trying to order via smartphone is clunky. Dont make us log in twice.
AAA"

Rating 10/10 5/5
modified review posted Jun-09-2013

"Love this company, I often have to replace the bulb in my big screen tv, so I ordered it as soon as it happen and within three days it was installed and I could watch tv again. Thanks so much"

 
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