We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • SamsungParts / SamsungParts / J & J International, Inc. Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 York Avenue, West Caldwell, NJ
    • Contact: customerservice@samsungparts.com
    • Phone: 1-973-226-4871
    • Customer Support: 1-800-627-4368
    • Business Hours: Mon - Fri 9:00 AM ~ 8:30 PM EST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.79/10 4.79/10
    Chance of future purchase: Rating 3.57/10 3.57/10
    Shipping & packaging: Rating 3.46/10 3.46/10
    Customer service: Rating 2.95/10 2.95/10
    Return/Replacement policy: Rating 0.63/10 0.63/10

2,664 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5

"The customer service representative helped me on the phone to find the model number and the website to go to to order the remote my son lost for the t.v. Great customer service. She was fast and helpful."


No Avatar

Verified Customer
Rating 10/10
5/5

"Right part at a fair price"


No Avatar

Verified Customer
Rating 8/10
4/5

"The part, a small pin needed to keep a flap on French door in place arrived on time. What I didn't like about dealing with this company was paying $6 shipping on a $1.85 part that was dropped in the mail."


No Avatar

Verified Customer
Rating 8/10
4/5

"Part performs excellently as expected; but I consider the price to be way too high."


No Avatar

Verified Customer
Rating 10/10
5/5

"Once I determined that my home warranty would not cover the door and internal parts of the door, I contacted Samsung on the part I believed was broken on the microwave and was told to contact J & J International. Submitted my order on my computer and was quickly notified the needed item was available and shipped. Quick service and no problem."


No Avatar

Verified Customer
Rating 10/10
5/5

"The order was filled correctly and arrived faster than I expected.
Thank you.
"


No Avatar

Verified Customer
Rating 6/10
3/5

"As of today we have not received anything. It seems to take too long to receive parts."


No Avatar

Verified Customer
Rating 10/10
5/5

"- Fast delivery (compared with local service center).
- Just the part needed (instead of complete assembly).
- Good packaging for international shipping.
- Convenient search internet site.
"


No Avatar

Verified Customer
Rating 10/10
5/5

"Exactly what I needed and fast shipping. Very pleased with the service!"


No Avatar

Verified Customer
Rating 8/10
4/5

"I got my samsung remote quick enough, but nothing to tell me what battery I should use."


No Avatar

Verified Customer
Rating 8/10
4/5

"There was no picture so I had to order two times the base and then the stand thought it would be 1piece "


No Avatar

Verified Customer
Rating 10/10
5/5

"I was constantly kept informed regarding shipping and arrival date."


No Avatar

Verified Customer
Rating 10/10
5/5

"The part was exactly what I needed and was no problem to install.
Thanks
"


No Avatar

Verified Customer
Rating 10/10
5/5

"Product arrived in a timely fashion and received what we ordered. "


No Avatar

Verified Customer
Rating 10/10
5/5

"The website is easy to navigate and ordering is very easy."


Ratings Calculation Change


Share SamsungParts / J & J International, Inc.'s store rating

SamsungParts / J & J International, Inc. is a Merchant Member! Learn more

SamsungParts / J & J International, Inc. is a merchant member
SamsungParts / J & J International, Inc. participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,851 merchant members.