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Stores > SamsungParts / J & J International, Inc.

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  • SamsungParts /

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 York Avenue, West Caldwell, NJ
    • Contact: customerservice@samsungparts.com
    • Phone: 1-973-226-4871
    • Customer Support: 1-800-627-4368
    • Business Hours: Mon - Fri 9:00 AM ~ 8:30 PM EST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: Rating 4.75/10 4.75/10
    Shipping & packaging: Rating 6.25/10 6.25/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 3.33/10 3.33/10
No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-16

Thank You !!!!!

"The part (hard drive) arrived within 3-4 days. I appreciate the good service. "

This review was modified by francesmaryb on January 18 2017 07:30:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-16

Uncomplicated prompt service.

"Needed a base for a 50" tv. Easy to find on the website. Also needed a guide and had to call for it. Order handled quick and easy and came exactly when they said it would. "

This review was modified by Gold_fam on January 18 2017 04:30:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-16

Very quick parts!

"Could not ask for faster service. Part works, and hope it will last as long as the last one. 4 years not bad for a projection bulb."

This review was modified by ddtofnc on January 18 2017 06:30:02 AM

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Verified Customer
Rating 2/10
1/5
2017-01-13

"Stand was for different model #. Un55ks8000FXZA is the model I needed ."

This review was modified by dorgan343 on January 17 2017 12:02:29 AM

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Verified Customer
Rating 10/10
5/5
2017-01-13

Happy

"My products arrived on time and worked. The only thing is that I ordered screws separately, but I found screws included with the stand - I wish the description of the stand stated that screws were included (I could have saved $7). "

This review was modified by sbs0521 on January 17 2017 12:02:29 AM

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Verified Customer
Rating 2/10
1/5
2017-01-13

Disappointed

"I placed my order December 21 and now January 13th tracking number says still transit.

Ilthe website stated 3-5 business days for delivery and will be week 4 in a few more days still with no delivery.
"

This review was modified by Jdstruk on January 17 2017 12:02:27 AM

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Verified Customer
Rating 10/10
5/5
2017-01-13

Shipping bolts

"Parts arrived in a timely manner and intact. The website was easy to navigate and very helpful."

This review was modified by schlak on January 17 2017 12:01:41 AM

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Verified Customer
Rating 10/10
5/5
2017-01-12

Quick service.

"Quick service even during the holidays. The part was exactly what we were looking for."

This review was modified by fl_benders on January 17 2017 12:01:07 AM

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Verified Customer
Rating 10/10
5/5
2017-01-12

"Thank you for the speedy delivery and reasonable price."

This review was modified by david70lowden on January 17 2017 12:00:44 AM

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Verified Customer
Rating 6/10
3/5
2017-01-12

Unnecessary Delay

"My delivery was scheduled two weeks in advance for December 2, 2016. On December 1, I received a call from delivering company saying the unit arrived to them damaged. Samsung called on December 2 saying the earliest they could deliver was now December 12, a ten day delay. I expressed my dissatisfaction with this both to Samsung and Home Depot from whom I bought the refrigerator. Response from Samsung was tough luck. Home Depot was sympathetic, but could do nothing to speed up the delivery. I was dissatisfied with the Samsung response which bordered on rude.
The actual delivery on December 12 was uneventful and the freight company employee was fine. Because of the bulk and weight of the refrigerator, he could have used a second person to help.
"

This review was modified by davidrmiles-64109 on January 17 2017 12:00:30 AM

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Verified Customer
Rating 10/10
5/5
2017-01-12

easy order!

"super fast ship of a new remote - received in only 2 days!"

This review was modified by rarodricks on January 17 2017 12:00:29 AM

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Verified Customer
Rating 10/10
5/5
2017-01-12

Samsung TV part ordered

"A part that perhaps no one in the US ever needed but me! It was in stock, ordered and arrived quickly. Great price too. All future TVs bought by me will be Samsung. "

This review was modified by hornet200 on January 17 2017 12:00:21 AM

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Verified Customer
Rating 10/10
5/5
2017-01-11

Got it

"all is FINE, it works as it is supposed to"

This review was modified by drgirado on January 13 2017 07:45:03 AM

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Verified Customer
Rating 10/10
5/5
2017-01-10

Parts

"I ordered a new remote for my Samsung. Ordered and delivered with no problems
"

This review was modified by aboule on January 12 2017 02:30:02 PM

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Verified Customer
Rating 2/10
1/5
2017-01-10

never arrived

"We believe you were to ship us the part DG94-00991A Samsung ASSY COOKTOP;NE58H9970WS. This was a replacement for a defective part (display in the original was upside down and reversed. It never cam. So we are not sure what happened here between you and Central Appliance Parts in TX."

This review was modified by richpoturalski on January 12 2017 01:45:02 PM

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