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Stores > SamsungParts / J & J International, Inc.

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Store InformationStore Info
Full Rating Profile
  • SamsungParts / SamsungParts / J & J International, Inc. Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 York Avenue, West Caldwell, NJ
    • Contact: customerservice@samsungparts.com
    • Phone: 1-973-226-4871
    • Customer Support: 1-800-627-4368
    • Business Hours: Mon - Fri 9:00 AM ~ 8:30 PM EST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 3.33/10 3.33/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

3,361 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-23

Fast is the word

"I got the needed part quick, my refrigerator now keeps the food cold not frozen"


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Verified Customer
Rating 8/10
4/5
2016-05-23

On time if pricey

"Part was what I needed and arrived just fine, was just rather expensive!"


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Verified Customer
Rating 10/10
5/5
2016-05-22

great service

"puppy chewed my Samsung remote. 2 days later I had a new one ( remote control). Very good service!!"


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Verified Customer
Rating 10/10
5/5
2016-05-21

"Placing the order was easy. No issues. "


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Verified Customer
Rating 2/10
1/5
2016-05-21

ordered new part/ new part defective

"ordered a ice route assembly took 10 days plus to receive, installed, ice maker inop. called samsung , reset ice maker still no. ice. removed new part, was hot on the side ,replaced old ice route assembly. it works. samsung wanted to send a repair man. they wanted 200.00 to come out and diagnose. very dissatisfied. i gave 3 different people with samsung all the info and they couldn't diagnose over phone."


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Verified Customer
Rating 10/10
5/5
2016-05-20

Ice maker woes

"The ice bucket from our refrigerator broke. Ordered the new one , which arrived a day sooner that was scheduled!"


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Verified Customer
Rating 10/10
5/5
2016-05-19

Replacement remote control for Samsung LCD TV

"I mistakenly lost my original Samsung remote control for my LCD TV when it unknowingly got scooped into the recycling bag for newspapers that I set out at the curb. The new one works as well as the old one did, and it was delivered in a timely fashion. Thank you for the prompt service. "


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Verified Customer
Rating 2/10
1/5
2016-05-19

UPSET!!!!!!!!!!

"Ordered on 04/27/2016, received invoice but no shipping date. When I called a week later, They said the part had been on back order. Would have been nice to know that as I needed that part to do laundry. No mention on the invoice or email that said it was back ordered. I cancelled the order and ordered from someone else as the day that I ordered it, they sent it out to me. "


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Verified Customer
Rating 8/10
4/5
2016-05-19

Met expectations

"Easy to order and arrived on time."


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Verified Customer
Rating 10/10
5/5
2016-05-18

*****

"Very satisfied with the services I received."


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Verified Customer
Rating 10/10
5/5
2016-05-17

Excellent

"I needed door bins for my Samsung side-by-side fridge. I received the parts in quick time and they fit perfectly."


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Verified Customer
Rating 10/10
5/5
2016-05-16

Great Parts Department.

"Website was easy to navigate. Finding such a small part was a little challenging at first but once started it went fast.
Only complaint was the shipping cost more than the little tiny spring.. But knowing that we had to have it we had no choice. Shipping was fast and as promised and product was installed easily.
Thank you..
HF Myers
"


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Verified Customer
Rating 10/10
5/5
2016-05-16

Great price and quality.

"Easy to order and fast shipping."


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Verified Customer
Rating 10/10
5/5
2016-05-15

Quick delivery

"Accidentally broke remote for surround sound/DVD easy order ,fast delivery highly recommend . !"


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Verified Customer
Rating 10/10
5/5
2016-05-15

Easy Buy!

"Called Big TV store because we ever received a remote for one of our blue rays. Never noticed so on us. Gave me order part, ordered it, paid for it, and received in 2 days. Very happy!!"


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SamsungParts / J & J International, Inc. participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,592 merchant members.