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e.g. Such as Newegg | browse by category or see best/worst
"The shipping charges were very high."
"The representative was very effecient and helpful in helping to find the correct part. She also was quick anf walked me through each step."
Cost could be better and site could also be
"I feel the cost of the parts is a little too expensive in comparing with other companies. Also your site could be more user friendly"
Forums are the best
"I went through one chat session, 1 phone call which gave me another number to call, the next number told me it would be an hour wait. I got online and Googled how to find Samsung parts which led me to a forum with the website and the model number of the part I was after. Bypassing Samsung until I knew exactly what I needed and where to get it was quicker than going through Samsung support. Seems ridiculous to me."
"even ruder customer service.... brutal... if I had another option I would take it...."
Remotes Made Of Gold
"the live chat experience was excellent at helping me source parts for my Samsung TV. The cost of the remote - $80 was absurd "
Shipping is cost
"On a part that is $1.85 they are charging $6.75 for shipping."
too good to be true
"after having my television in storage I lost the power cord and could not find a replacement anywhere. Finally found it here on this site and it is very expensive. The power cord comes in two parts and customer service on the phone only sent me one part which was $25 with tax and shipping. The other part which I found here set me back $85 dollars which total is half the cost of the television. (got a good sale $200 for a 32 inch) If I was wasteful I would have just bought a new tv. Lets see if this part will fit my tv."
Could've bought me diner before you screwed me
"Easy to navigate through the website but O.M.G. 12$ for a speaker wire. That's ridiculous. We pay almost 400$ for a "Home Theater" Set and we leave the wires for the people moving in after us at our old house. Turns out that was a 60$ mistake! The prices are frickin' ridiculous. "
"Shipping costs are ridiculous!"
"Self service. Fairly easy web site navigation. "
"Very good once I was able to find a phone number and talk to a customer service representative."
"Great experience using the portal"
pics made it easy
"It was simple to use, made the process quick."
"I was able to quickly find the part I needed and order it online."