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Stores > SamsungParts / J & J International, Inc.
  • SamsungParts /

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      07006
    •  
    • BUSINESS HOURS
      Mon - Fri 9:00 AM ~ 8:30 PM EST
      GENERAL PHONE
      1-973-226-4871
      FAX
      n/a
    • SUPPORT EMAIL
      customerservice@samsungparts.com
      SUPPORT PHONE
      1-800-627-4368

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.77/10 5.77/10
    Chance of future purchase: Rating 6.64/10 6.64/10
    Shipping & packaging: Rating 6.17/10 6.17/10
    Customer service: Rating 6.83/10 6.83/10
    Return/Replacement policy: Rating 5.63/10 5.63/10
Voice your opinion! Review SamsungParts / J & J International, Inc. by clicking a star below.
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Verified Customer
Rating 8/10
4/5
2017-09-19

"The shipping charges were very high."


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Verified Customer
Rating 8/10
4/5
2017-09-19

Outtaparts

"The representative was very effecient and helpful in helping to find the correct part. She also was quick anf walked me through each step."


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Verified Customer
Rating 8/10
4/5
2017-09-19

Cost could be better and site could also be

"I feel the cost of the parts is a little too expensive in comparing with other companies. Also your site could be more user friendly"


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Verified Customer
Rating 10/10
5/5
2017-09-19

Forums are the best

"I went through one chat session, 1 phone call which gave me another number to call, the next number told me it would be an hour wait. I got online and Googled how to find Samsung parts which led me to a forum with the website and the model number of the part I was after. Bypassing Samsung until I knew exactly what I needed and where to get it was quicker than going through Samsung support. Seems ridiculous to me."


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Verified Customer
Rating 2/10
1/5
2017-09-19

horrible webstore...

"even ruder customer service.... brutal... if I had another option I would take it...."


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Verified Customer
Rating 10/10
5/5
2017-09-19

Remotes Made Of Gold

"the live chat experience was excellent at helping me source parts for my Samsung TV. The cost of the remote - $80 was absurd "


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Verified Customer
Rating 4/10
2/5
2017-09-19

Shipping is cost

"On a part that is $1.85 they are charging $6.75 for shipping."


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Verified Customer
Rating 4/10
2/5
2017-09-19

too good to be true

"after having my television in storage I lost the power cord and could not find a replacement anywhere. Finally found it here on this site and it is very expensive. The power cord comes in two parts and customer service on the phone only sent me one part which was $25 with tax and shipping. The other part which I found here set me back $85 dollars which total is half the cost of the television. (got a good sale $200 for a 32 inch) If I was wasteful I would have just bought a new tv. Lets see if this part will fit my tv."


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Verified Customer
Rating 8/10
4/5
2017-09-19

Could've bought me diner before you screwed me

"Easy to navigate through the website but O.M.G. 12$ for a speaker wire. That's ridiculous. We pay almost 400$ for a "Home Theater" Set and we leave the wires for the people moving in after us at our old house. Turns out that was a 60$ mistake! The prices are frickin' ridiculous. "


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Verified Customer
Rating 4/10
2/5
2017-09-19

expensive shipping

"Shipping costs are ridiculous!"


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Verified Customer
Rating 10/10
5/5
2017-09-19

"Self service. Fairly easy web site navigation. "


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Verified Customer
Rating 10/10
5/5
2017-09-19

"Very good once I was able to find a phone number and talk to a customer service representative."


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Verified Customer
Rating 10/10
5/5
2017-09-19

Great stuff

"Great experience using the portal"


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Verified Customer
Rating 8/10
4/5
2017-09-18

pics made it easy

"It was simple to use, made the process quick."


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Verified Customer
Rating 10/10
5/5
2017-09-18

Easy Process

"I was able to quickly find the part I needed and order it online."


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