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Ratings Rating
Store Information Store Info
Full Rating Profile
  • Rating 7.28/10 1,594 reviews

    7.28 / 100
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    SamsungParts / J & J International, Inc. is a merchant member
    SamsungParts / J & J International, Inc. participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,874 merchant members.
  • SamsungParts / J & J International, Inc. contact information

    • Address: 8 York Avenue, West Caldwell, NJ
    • Contact: customerservice@samsungparts.com
    • Phone: 1-973-226-4871
    • Customer Support: 1-800-627-4368
    • Business Hours: Mon - Fri 9:00 AM ~ 8:30 PM EST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing Rating 5.50/10 5.50/10
    Chance of future purchase: Rating 4.52/10 4.52/10
    Shipping & packaging: Rating 4.87/10 4.87/10
    Customer service: Rating 2.50/10 2.50/10
    Return/Replacement policy: Rating 2.08/10 2.08/10

All 1,594 Customer Reviews

Rating 8/10
4/5
modified review posted

"To upgrade the Webpage for more information, like additional shipping cost, tracking mail, or order status. That would be more convenience.
"




Rating 8/10
4/5
modified review posted

"Shipment was received quickly."


Rating 6/10
3/5
modified review posted

"i orderd a powersuply board for my television and it arrived but two capacitors were bad. they sent me a order number and return shipping lable. i could not open the atacthment for the lable so called and they said that they would resend one. that was last week and im still waiting. "


Rating 10/10
5/5
modified review posted

"What a treat to find that, missing a part to set up my tv, I could find and order the required piece and get it shipped right away. It's rare that retailers offer so many choices for shipping as SamsungParts does. I really appreciate the choices.

Finding the part was easy as well. SamsungParts is now bookmarked on my browser as the go to folks for any of the many Samsung products we own.
"


Rating 10/10
5/5
modified review posted

"Correct part delivered to my door and installed in no time.
Highly recommended.
"


Rating 6/10
3/5
modified review posted

"Part came relatively quickly. The problem I was having resolved before I received it, but I am keeping the part against future need."


Rating 10/10
5/5
modified review posted

"Sales person was very helpful and item was received in a very expedient manner!"


Rating 8/10
4/5
modified review posted

"pricey, but fast delivery"


Rating 10/10
5/5
modified review posted

"I am very glad for this web site. You seem to be well supplied with different choices. Your delivery was great and your prices too. Thanks again!!!!! "


Rating 4/10
2/5
modified review posted

"Took way too long to ship."


Rating 10/10
5/5
modified review posted

"Very satisfied, part came in fast, fit right in place and was very easy to install"


Rating 10/10
5/5
modified review posted

"The order arrived promptly and in very good condition. Sufficient wrapping securing the parts."


Rating 8/10
4/5
modified review posted

"The shipping was a bit slow, especially since I paid over $8 for it. The charger is good, just overpriced.
Charging $3 "handling" charge and then taking a week to ship it is really unacceptable in today's competitive enviroment.
I only paid this much because I foolishly gave away my OEM charger and I wanted an OEM. My other chargers are 300% cheaper, they don't charge as fast, but I can buy 4 of them for what one of these costs.
"


Rating 4/10
2/5
modified review posted

"The product and was fine but the Shipping was one third of the overall price..
Un-happy about that ..
Joseph
"


Rating 10/10
5/5
modified review posted

"my new remote arrived on time and in good working order "