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Stores > SamsungParts / J & J International, Inc.
  • SamsungParts /

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 York Avenue, West Caldwell, NJ
    • Contact: customerservice@samsungparts.com
    • Phone: 1-973-226-4871
    • Customer Support: 1-800-627-4368
    • Business Hours: Mon - Fri 9:00 AM ~ 8:30 PM EST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.32/10 5.32/10
    Chance of future purchase: Rating 6.07/10 6.07/10
    Shipping & packaging: Rating 5.21/10 5.21/10
    Customer service: Rating 5.69/10 5.69/10
    Return/Replacement policy: Rating 4.29/10 4.29/10
Voice your opinion! Review SamsungParts / J & J International, Inc. by clicking a star below.
LarryScott's Avatar

Verified Customer
Rating 2/10
1/5
2017-03-27

I recived the wrong washing machine part

"I received the wrong washing machine part, and I seem to be getting no assistance in returning this part. "

This review was modified by LarryScott on March 29 2017 05:30:01 AM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-03-27

"Easy navigation to find some small parts for my fridge. "

This review was modified by MikadoYellowBug on March 29 2017 04:30:01 AM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-03-26

"The shipping was too much"

This review was modified by TumbleweedLiger on March 28 2017 06:15:02 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-03-26

OEM but pricey

"A bit clunky to find what you need. Should hyperlink the part numbers on the manuals to save steps. "

This review was modified by RedOrangeFinch-42512 on March 28 2017 06:15:02 PM

No Avatar

Verified Customer
Rating 8/10
4/5
2017-03-26

"It was easy to find part because I had model #. I think it would have been frustrating if I had to figure it out without model number. Also, on the invoice I would have like to see a short description of what I ordered in addition to the part number. I hope I ordered the right thing."

This review was modified by SkyBlueTiger on March 28 2017 05:30:02 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-03-26

"Easy to use No problems ."

This review was modified by YellowCrab on March 28 2017 05:00:09 PM

No Avatar

Verified Customer
Rating 2/10
1/5
2017-03-26

"The online ordering was quick and easy once I had all the information. However, I had tried using the 800# prior to that. It was confusing to go through the menus. At one point I was referred to a number for the Parts Department that did not go through and was given two different versions of the hours they would be available.. Trying to determine all the information that was needed to replace the actual remote control for the TV was confusing and I did not get clear answers until I was finally able to get through to the Parts ordering section. Would have been nice if the call could have been transferred versus having to hang up, dial another number and start over. "

This review was modified by HarvestGoldLiger on March 28 2017 04:00:02 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-03-26

GREAT PRODUCT for 14 years!

"Our Samsung refrigerator has served us well. We hope that the two shelves we ordered fit into our "older" refrigerator. Both part numbers had a letter following the number on our existing door shelves, but no size dimensions
were given on the website. 'Looking forward to many more years of satisfaction.
"

This review was modified by LightSeaGreenMeerkat on March 28 2017 03:30:01 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-03-26

Had what I needed

"Spent an hour or so online trying to find the part I needed. Looked here and found it right away. "

This review was modified by damon_laforce on March 28 2017 02:30:02 PM

No Avatar

Verified Customer
Rating 8/10
4/5
2017-03-26

"Expensive filter plus $6 shipping costs, really. I guess we are stuck.
"

This review was modified by CaribbeanGreenGuppy on March 28 2017 02:15:02 PM

No Avatar

Verified Customer
Rating 8/10
4/5
2017-03-26

Find a Part

"Part is not available any where else, but was easy to locate on web site."

This review was modified by rkcain on March 28 2017 01:45:01 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-03-26

"Good experience overall satisfied"

This review was modified by LightCyanQuokka on March 28 2017 12:15:02 PM

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Verified Customer
Rating 10/10
5/5
2017-03-26

Parts

"Fantastic experience...received part the following day"

This review was modified by LightTaupeFirefly on March 28 2017 12:00:02 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-03-26

Great !!

"Easy to find the part I was looking for, took about 3 minutes, all I had to do was put in my model number and part number ; Boom, there it is - just what I was looking for. Piece of cake, great job, Samsung, Thanks"

This review was modified by LilacBarnacle on March 28 2017 11:00:02 AM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-03-26

Excellent and timely service

"Ordered a replacement battery for my camera. Shipped right away and was here timely.
Easy order process once I found out from Samsung where to order it.
"

This review was modified by JasmineSnipe on March 28 2017 11:00:02 AM

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