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RatingsRating
Store InformationStore Info
Full Rating Profile
  • SamsungParts / SamsungParts / J & J International, Inc. Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 York Avenue, West Caldwell, NJ
    • Contact: customerservice@samsungparts.com
    • Phone: 1-973-226-4871
    • Customer Support: 1-800-627-4368
    • Business Hours: Mon - Fri 9:00 AM ~ 8:30 PM EST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.38/10 4.38/10
    Chance of future purchase: Rating 5/10 5/10
    Shipping & packaging: Rating 4.17/10 4.17/10
    Customer service: Rating 3.75/10 3.75/10
    Return/Replacement policy: Rating 0.83/10 0.83/10

2,814 Customer Reviews

No Avatar

Verified Customer
Rating 6/10
3/5

"Surprised on the cost of a plastic part for a relatively new washer. I feel it should have been provided under the warranty.

Customer reference number: 2137851962
Please quote your customer reference number when contacting Samsung
Email response ID: 2137851962
"


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Verified Customer
Rating 10/10
5/5

"The part arrived quickly and in good condition. Website was easy to navigate and find the correct part we needed."


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Verified Customer
Rating 10/10
5/5

"Parts were easy to find, order, and delivery was on time. No more need be said. I was thoroughly satisfied."


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Verified Customer
Rating 2/10
1/5

"I have been waiting since Aug. 3 for a set of hinges. It seems the post office lost the parcel and Samsung has 658.72 pesos that they took out of my account. I no further need the hinges and I wish Samsung would [at my money back. Good luck with that. An very unhappy customer. Ronald Matthew White, Rivera del Rio 164B, Col. Emiliano Zapata, Jalisco,Puerto Vallarta, Mexico. VERY UPSET."


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Verified Customer
Rating 10/10
5/5

"


friendly, efficient, knowlgeable
"


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Verified Customer
Rating 4/10
2/5

"remote was send to the wrong address. It was send back and I'm still waiting for it.This is going on 3 weeks of waitng .Very dissatifited."


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Verified Customer
Rating 10/10
5/5

"Easy, simple, and I received exactly what I ordered."


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Verified Customer
Rating 10/10
5/5

"correct part easily located, easy to place order
part works as expected
"


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Verified Customer
Rating 2/10
1/5

"Sent me the wrong product. Spent 45 dollars to overnight the part and got it 4 days later. But u still charged for the overnight. Will never buy samsung products again will never advise anyone else to buy. Horrible experience "


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Verified Customer
Rating 10/10
5/5

"Part arrived quickly and works."


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Verified Customer
Rating 10/10
5/5

"Cancelled order within the first hour as I discovered the part was not defective. The response was amazing. Order was cancelled without any further discussion."


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Verified Customer
Rating 2/10
1/5

"I think the way you do business is horrible. First, your company would not answer the phone after over an hour waiting. After, I was forced to use your website and could not get an answer as to which remote control to purschase for my 55" Samsung TV. I ordered the one that looked like the remote control I had lost. After placing the order, I inquired again to have someone to make sure I was ordering the correct remote control or I threatened to cancel the order, I than finally got an answer which was that I had ordered and they displayed the correct remote control which was not the one I had ordered. So your company billed me for the more expensive remote control and sent me the cheaper remote control which is the one that I was suppose to receive anyway. I will probably never buy another Samsung product just to make sure that I do not do business with your company. I never received an adjustment credit and I never received an apology. "


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Verified Customer
Rating 8/10
4/5

"should include instructions on how to install"


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Verified Customer
Rating 10/10
5/5

"Was Shipped out day after ordering. Packaged
well with instructions. Will order again
"


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Verified Customer
Rating 10/10
5/5

"Fast delivery and product fit perfectly. "


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SamsungParts / J & J International, Inc. is a Merchant Member! Learn more

SamsungParts / J & J International, Inc. is a merchant member
SamsungParts / J & J International, Inc. participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,714 merchant members.