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Stores > SamsungParts / J & J International, Inc.

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  • SamsungParts / SamsungParts / J & J International, Inc. Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 York Avenue, West Caldwell, NJ
    • Contact: customerservice@samsungparts.com
    • Phone: 1-973-226-4871
    • Customer Support: 1-800-627-4368
    • Business Hours: Mon - Fri 9:00 AM ~ 8:30 PM EST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.56/10 5.56/10
    Chance of future purchase: Rating 6.39/10 6.39/10
    Shipping & packaging: Rating 6.94/10 6.94/10
    Customer service: Rating 5.71/10 5.71/10
    Return/Replacement policy: Rating 2.50/10 2.50/10

3,598 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-20

Got what I ordered!

"All I wanted was for a company to provide the service that they promise. This was the first time I used this company and they did as promised. Thank you."


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Verified Customer
Rating 10/10
5/5
2016-09-19

quick and easy

"We got exactly what we needed thanks to the customer service rep. He was unbelievably helpful, I could never have found the part without his help. Purchasing our own part and doing the quick 5 minute repair saved me over $200"


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Verified Customer
Rating 2/10
1/5
2016-09-18

Back order and didn't know it!

"Order something that I needed by the end of the week paid extra for shipping to get it and finally had to call to check order. Rep so casual that the product was on back and might be for a month. Good thing I called "


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Verified Customer
Rating 10/10
5/5
2016-09-18

Top Notch Service!

"Excellent Customer service!!!, with Contact on line.
Despite being shipped to Canada, the time frame between ordering, (27/08/16), to delivery, (14/09/16), was shorter than I had anticipated.
I would certainly order from this company again, should I need parts for my Samsung products.
Customer service rating through online contact: 10/10
Delivery time: 10/10
Awesome company to deal with!!!
"

This review was modified by susanirwin on September 18 2016 11:53:07 AM

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Verified Customer
Rating 10/10
5/5
2016-09-17

GOT WHAT I ORDERED!

"Catchy title says it all."


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Verified Customer
Rating 8/10
4/5
2016-09-17

communication

"I ordered parts from them twice. The first time the part was back ordered but they did not tell me that. No communication even after I emailed 3 times and opened a case with pay pal for non delivery. Finally after over 2 weeks I got notice that the item had been shipped. and I received it in good order in 3 days. the second order I received in less than a week in good order. By keeping the customer aware of the situation would have relieved a lot of stress. "


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Verified Customer
Rating 10/10
5/5
2016-09-17

Problem Free Order

"Part arrived as ordered. No problems."


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Verified Customer
Rating 10/10
5/5
2016-09-17

Got the part at a third of the price!

"I had moved and lost the cord to my new TV. Samsung wanted $65 for the cord. TV only cost me $300 so I can't understand how the cord was $65. I was so upset. But then I thought if eBay , found this fabulous seller who delivered a cord immediately for $27. This cord works perfectly fine and I now have a good working tv. Thank you"


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Verified Customer
Rating 10/10
5/5
2016-09-17

# 1

"it was very good, delivery was on time and search for parts was easy"


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Verified Customer
Rating 10/10
5/5
2016-09-15

Satisfied!

"Part was easy to identify and order and arrived promptly and in good condition.
Thank you
"


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Verified Customer
Rating 4/10
2/5
2016-09-15

Just Fair Customer Service

"Staff does not have positive attitude and only fair customer service. Warranty only 30 days on parts! Will not exchange or accept returns of new circuit boards. Very rigid in their policies....AND THIS IS SAMSUNG'S ONLY AUTHORIZED PARTS DISTRIBUTOR!!"


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Verified Customer
Rating 10/10
5/5
2016-09-14

Great service and support

"I had a great experience with SamsungParts/ J & J International. They promptly answered my email inquiry within a couple of hours, verified that the part I needed was the part I requested, and shipped it out quickly. All in all, a perfect experience."


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Verified Customer
Rating 10/10
5/5
2016-09-14

"Arrived faster than expected."


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Verified Customer
Rating 10/10
5/5
2016-09-13

Happy with part. Easy install.

"No issues with order or delivery."


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Verified Customer
Rating 10/10
5/5
2016-09-13

Part order - Excellent service from start to finish

"From the point I called in to order a part to the point I received it everything went smoothly, and I received it within 5 days via normal delivery. Very happy with overall service. "


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