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Stores > SamsungParts / J & J International, Inc.
  • SamsungParts /

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      07006
    •  
    • BUSINESS HOURS
      Mon - Fri 9:00 AM ~ 8:30 PM EST
      GENERAL PHONE
      1-973-226-4871
      FAX
      n/a
    • SUPPORT EMAIL
      customerservice@samsungparts.com
      SUPPORT PHONE
      1-800-627-4368

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.74/10 5.74/10
    Chance of future purchase: Rating 6.63/10 6.63/10
    Shipping & packaging: Rating 5.66/10 5.66/10
    Customer service: Rating 6.71/10 6.71/10
    Return/Replacement policy: Rating 4.42/10 4.42/10
Voice your opinion! Review SamsungParts / J & J International, Inc. by clicking a star below.
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Verified Customer
Rating 6/10
3/5
2017-05-23

"The shipping is ridiculously expensive. If I spend $100 why do I have to spend $13 in shipping for something that weighs less than 3 pounds? "


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Verified Customer
Rating 8/10
4/5
2017-05-23

Ouch

"Upgraded my Note4 to the S8+. Discovered that it doesn't fit in my Gear VR! Different port type. Searched everywhere for the part and found it here.... the price is in USD and then another ding for shipping for about the same price as the adapter $12 USD.. So $26 USD PLUS 6-8 weeks for delivery... sad... you would think Samsung would ship this as a free part for gear vr owners that bought their $1100 phone.."


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Verified Customer
Rating 4/10
2/5
2017-05-23

NEED PARTS

"Called Samsung and was given telephone number for parts. Called parts and got message to call back in an hour or go on line. Found the parts on line but difficult with narrative descriptions. Prices extremely high!!"


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Verified Customer
Rating 2/10
1/5
2017-05-23

Had to mortgage the house to purchase washer legs

"$16/leg is absolutely ridiculous, but then to be surprised with a $17 shipping charge almost gave me a heart attack."


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Verified Customer
Rating 10/10
5/5
2017-05-23

Remote Control Life Savers

"I was definitely pleased with how well and fast customer service responded via email. Led me directly to my part. Upset with Shipping Price, but to have the part officially and not third party really helps."


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Verified Customer
Rating 10/10
5/5
2017-05-23

Love Samsung!!

"Very easy to navigate this website. Easily found what I was looking for!"


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Verified Customer
Rating 10/10
5/5
2017-05-23

"shipping costs seem a little high."


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Verified Customer
Rating 10/10
5/5
2017-05-23

Expensive shipping

"$33 in shipping for a $58 part? That's out of whack."


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Verified Customer
Rating 10/10
5/5
2017-05-23

Superb Service

"Identification and location of the required part was no-brainer thanks to the easy search and query features on the website!"


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Verified Customer
Rating 10/10
5/5
2017-05-23

"Found just what I need! Easy to use."


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Verified Customer
Rating 10/10
5/5
2017-05-23

"Good web interface could use better downloads"


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Verified Customer
Rating 4/10
2/5
2017-05-23

"customer service reps refer you to website, website is slow and confusing. Part I needed was difficult to find as model # had changed. Very EXPENSIVE. 100 dollars total to replace one broken vegetable bin???!!!!!!"


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Verified Customer
Rating 6/10
3/5
2017-05-23

"Would like to know if the equipment ordered is immediately available or not. The website indicated it may not but was not providing exact information."


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Verified Customer
Rating 8/10
4/5
2017-05-23

"thank you for having the charging cradle for the sm-r350 still. I needed more as they were lost in my moms house. This is for a gear fit bracelet (older model). Please keep stock of older models"


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Victoria, B.C. Verified Customer
Rating 10/10
5/5
2017-05-22

Great selection, easy to find

"I found their catalog extremely useful in locating the part I needed and then cross-referencing. Reasonable shipping and top quality parts makes for one happy customer."


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