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"My wife and I had the same experience as Hxerri. Sam Ash is a trash sack filled with manure and douche. No redeeming value whatsoever. My wife had to email 5 times and call three times to get the gift card code (I didn't my gift on Xmas consequently). They finally sent the freaking email code 5 days later. Yes, a SIMPLE EMAIL TOOK THEM 5 DAYS!! Since then, all my purchases on that gift card HAVE BEEN LATE LATE LATE. EITHER PROCESSING DELAY (Overdrive Pedal), or STOCKING ERROR (AMP). THEY ALSO REFUSE PRICE MATCH arbitrarily if it's too low. Just freaking close the doors already Sammy Ash. Your staff and reps just don't get it. Not even GC is this bad. "
"Horrible experience when purchasing a gift card online!! Beware of trying to give a gift card from Sam ash as a gift! I purchased one (or at least tried to) on Xmas Eve and after i paid for it, it didn't show up in my inbox. Having to leave and take it with me Xmas Eve as a gift for my nephew that same day was a ridiculous experience. I was told it can take from a few hours to the next day! I explained that the reason to buy it online was to be able to print and run... but NO!!! Super anxiety having to wait to get this $100 certificate emailed to me after I paid for it hours earlier! Then after like 6 calls of screaming I finally got it and was late for the holiday dinner having to wait for this. I wanted my money back also when I couldn't retrieve it and they said it was non-refundable!! Shoot ahead to when my nephew wanted to use it, he was told he needed a pin which could only be sent to me! So they never sent that to me either and I am now 1 day later and still can't get the pin for my poor nephew so he can use his gift! Unless you love anxiety don't touch Sam Ash for buying online gift cards. This is the first complaint I ever wrote about any business!! Now to go check my inbox for the 5th. time to see if the pin# arrived yet!.....;("
"I only ordered a couple wedgie pick holders and Sam Ash called me to let me know when they shipped. That is insane customer service for a 4 dollar order. It definitely makes me want to place larger orders with them in the future. I have had problems with every order I've ever placed with another online music store so this is nice find. "
"They had a holiday special for 3 mic cables for 15.99 but it never worked right in the shopping cart so I was kind of bummed about that. The other items I ordered did correctly apply the discounts so it was just something in the programming for the cables. I ended up just ordering one cable for $2 which was a heckuva price but I think it was due to their programming error."
"Fine, as advertised. Sam Ash does not offer very low prices, but that's why they still may have an item in inventory when the many other music stores are sold out. And of course you know their price up front, so that's up to you."
"Had to initiate contact with them twice when order got held for reasons unknown at the time. Once things got sorted out shipping was very fast. Saturday delivery on estimated date. Item purchased was Paul Reed Smith SE Custom guitar. Price was on par with other sites. 12 months no payments, no interest was the best deal I saw, which ultimately motivated my purchase. Overall very happy. Would do business again, but I would also consider other options."
"I really can't say anything good about Samash.com. I placed an order and I was told one item would be backordered but I should receive it in about two weeks. After three weeks I called and asked their customer service rep if they could check with the manufacturer for an estimated ship date from them and she told me she would email me with an ETA by the next day. That way I could decide if I wanted to wait further or change my order to something in-stock. I never heard back from her so I called a second time and was told that he would check it out for me and get back and like the first I never heard from them again. The following week I placed a third call and talked to a customer service rep named Quinten and again he promised to get me a date but after having to call him back based on no response from the first contact with him he told me he lost his reminder to check on it but again I never heard again from him. I'm just glad they aren't the only ones with guitar equipment to deal with so I can at least spend my money hopefully with someone more reliable when it comes to customer service. They really suck in that area, I would clean house of the current loafers and find someone in sunny Florida that really wanted to work. In the end if they would just follow the age old maxim I live by and that's: Say as you do and do as you say!"
"I ordered a small power conditioner, gooseneck lamp, and a backpack for my gear. Customer service was excellent at answering my pre-sales questions, and Sam Ash even beat the competitors' prices! I scored free shipping on the order, and everything arrived safely and in perfect shape. My sales rep was also very easy to reach, and stood behind the order. This was an excellent shopping experience, and I look forward to doing more business with them!"
"I have several experiences buying from Sam Ash and all for the Most part were good. Two that stand out were buying an electric guitar and how impressed I was the way it was shipped & packed. And also buying a ZOOM Palm Studio. Disappoionted they tried selling me a "return" as new. HOWEVER, I let them know about it and they corrected the situation with a factory fresh replacement. Sam Ash and I go back over 35 years... I stand by them all the way. IF by cance something is not right - they will make it right."
"If I EVER do business with samash.com again, it will not be soon. I placed an order on May 10, 2006 for a Fender MT-1000 metronome/tuner. Approximately 2 weeks after I placed the order, I received a shipment. It was the WRONG ITEM. I called customer service at samash.com to resolve the problem. The representative I spoke with informed me that no one was in their warehouse at that late hour, and that someone would verify availability of the item I had ordered and would call me the next day. The representative also gave me options regarding getting the right item, including a., returning the item for credit, (freight prepaid by samash.com), and reordering the item, or b., reordering the item to ship ASAP, with a credit to be issued upon their receipt of the return, (again, freight prepaid by samash.com). Initially, I opted for the merchandise to ship ASAP. However, when I did not hear from anyone, I initiated a second call. By that time, I had found another vendor who, although asking a little more for the same item, guaranteed it would ship no later than the next business day or I would receive a $50 check from the company. If they didn’t have it in stock, I would actually make a little money by doing business with that other vendor! My second call to samash.com proved equally frustrating as, once again, I had to initiate the contact, and additionally, I now learned the item I ordered was out of stock with no ETA for replacement inventory. I told the rep to CANCEL my order. Yes, I got the merchandise I wanted. No, it wasn’t from samash.com. Yet, the problems with samash.com persisted. Over a month after I had placed my order, I finally got a credit. However, it was for only part of the initial charge. The company was crediting me the value of the merchandise only, and, had I not caught it and called them on it, would have kept the shipping charges! You’ve got it. Once again, I had to initiate the call. Sam Ash offers musical instruments, equipment and supplies at deeply discounted prices. By the time they factor in all of the expenses, payroll, billing, credit, return shipping, and the expenses of my 3 phone calls to their toll free number, the way my order was mishandled has cost them more money than the retail value of the item that they shipped to me in error! If you are considering doing business with this company, know what you want, and confirm that you get it! If your order is not satisfactory, insure you let them know, and MONITOR the return process every step of the way. Better yet, find an alternative supplier. It may cost a little more initially, but doing business with a company that delivers the right item in a timely manner is a strong indicator that the company will be in business long enough to satisfy any complaints that might come up!"
"Ordered a guitar package for my daughter six business days before Christmas. It was sent the next business day and I received it in time for Christmas. Well done!"
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