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"I have ordered from sally beauty online 3 times and all three times i have had horrible service!!!!! Im done giving these people my money. The last time i ordered i got a completely different item that cost three times less than what i really ordered and when i called to tell them this they told me it would take a week after they received the wrong item they gave me, for me to get my money back!!!!!!! DONT ORDER FROM THEM UNLESS YOU WANT TO DEAL WITH MORONS, SUCKY SERVICE AND A GOOD MIGRAINE!!!!!!!!!"
"I have ordered from Sally several times. I received broken jars on numerous occasions. Sally's agreed to ship my broken items. However, the replacement jars were broken when they arrived. The item were packaged with very little protection yet again. Sally's also has promotions but many times the codes do not actually work. I will no longer shop at Sallybeauty.com. It is not worth the hassle."
"I bought my wife an ION Perpetual Heat Digital Flat iron from Sally's Beauty Supply for a Valentines gift and not even 5 weeks later my my woke me at about 5:30am crying and I asked her what was wrong and she said the flat iron had burnt her bangs off, I got up to take a look and sure enough the flat iron had melted to the point that the heating plates separated and in the sink was my wife's hair.I called the distributor for ION and it is a brand made for Sally's as a store brand, well the person on the phone told me to take it back for either an exchange or a refund seeming not to care about the damages to my wife's hair and the same thing happened when we got to the store for the refund, the store manager acted as if it was no big deal and ask if we wanted to exchange it, I said no thanks I would like a refund.I'm still in the process of getting a in touch with ION's Public Relations dept but no-one has returned my call so far.After doing some research I have found others whom have had the same problem with this particular iron and I personally believe there should be a recall, I am an Electronics Technician by trade and this Iron seems to have a fault with it getting to hot to hold up with the cheap plastic it is made of.If you're looking for a Flat Iron stay far away from this one and try to find a company to buy from that will actually care about you as an individual.Hope this helps someone else keep from the nightmare of ruining their hair.. "
" Do not buy from Sally Beauty Supply, they have these promotions to give you gifts, they only ship one told u the other one is out of stock,never even let u know just ship the rest order out.never update your account,take half hr to reach a customer service,plus they are very rude.bad company to deal with,stay away if u can!!"
"Do not buy from Sally Beauty Supply, they have these promotions to give you gifts, and do not ship to you after you made your order. The costumer service is bad. Will stay away from them!"
"I ordered hair dryer with several free promotional products but they sent only one promotional item except other two. They didn't send any notification for this. If the products are out of stock they should notify that to customer so customer can decide whether he/she keep the order or not."
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