1/5

posted Jan-23-2012

"Worst customer service ever. I WILL NEVER PURCHASE FROM SAGER AGAIN.

- Laptop malfunctioned within one year of very careful use.
- Couldn't honor an RMA that was one month over expiration (I couldn't send it in for repair during school).
- Tech support is a impossible to get a hold of.
- Emails are replied in broken English.
- Would not comply at all with shipping request via USPS Priority to save me $50."

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5/5

posted Jan-07-2012

"I got a slightly customized NP8130 directly from sager a few weeks ago and love it. SWTOR is runnin good.

- display is great
- battery removable (can run direct power)
- great design
- fingerprint reader is cool and easy to use
- great cooling system
- Oh, probly the MOST IMPORTANT is that the fans/heatsink area is easy to access and clean!

Overall very satisfied, i would say the only negative is its very expensive to have a really good HD inside, had to skimp on that but not to big a deal. I don't anticipate any problems i have had alot of computers and seems like people don't know how to take care of them or fix simple problems."

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3/5

posted Jul-21-2011

"I began a search for an upgrade for my Dell M60 several years ago, finding the Sager had the most brute performance and largest monitor in the business. I bought a D901C, loaded with maximum RAM and RAID 5 hard disks. It was inexpensive compared to other brands.

I've packed the unit around four years now, supporting my mobile computing, data crunching and graphics requirements. The graphics display is large and high resolution. It's good to have RAID5 in the data-sensitive environment I work in. I still keep the M60 as a backup, but can use it no more. Technology is way past the M60's powers. I never trusted the Sager completely.

The drawbacks: First, one of my most useful programs doesn't run with the graphics card. I will grant that may be due to my technological inexperince. But the M60 always works for this program. Second, the Sager is so big, I could never find a rolling bag to stuff it into. I still pack it around in the original cheap nylon case. Third, the monster is SO big and heavy. It is no pleasure to lug around. In quick-moving situations, or one-night hotel trips, I still grab the M60 and an external drive. Fourth, this unit runs HOT. From the primitive brick power supply, to the unit itself. I've heated a convenience store burrito on the heat outlet from the SAGER. The heat cooked one of the RAID drives. I had to pull the hard disks to replace one, and the failed disk was the one in the center of the blazing heat. First degree burns are caused by 130 degree F temperatures, I estimate the disk temp was more than 110 degrees F.

This purchase was an experiment. Many people have commented on the bulk and weight of the machine. I've explained it was the hottest performing laptop on the market. I've also told them I'd never buy another, instead choosing a name brand with a little less performance, lots less weight and bulk, cooler running, and a high level of tech support. I barely used Sager's tech support. It was OK.

Would I buy another one? No. It wasn't worth it, even at the cheap price I paid for it. The seven or eight year old M60 was upgraded to its maximum, still backs me up, has been packed around and used by three students taking short-courses at universities and returned safely to continue running. The M60 comes on the short trips I mentioned, the Sager goes out only for trips that will be two or more weeks in a fixed location.

My advice, buy a hot name brand. The money invested pays back in technical support, long-term performance, and portable usability. Sager may lead in looks, graphic screen size and performance. I suspect they may have set the bar for other brands. They're not worth it to me."

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5/5

posted May-29-2011

"I have a Clevo P170HM that I had purchased from another reseller, and I had damaged the bezel frame around my LCD on accident and need a replacement. Because Sager is the primary place resellers get their parts, I thought I would try and work with them and do a special order.

I called and spoke with a man named Daniel, who was very patient and helpful in getting my order information and shipping info. After paying, I noticed I was accidentally overcharged $15. It was a simple miscommunication in shipping cost, not Daniel's fault. He quickly corrected it after I called him the next day, and my order was quickly shipped out and my replacement bezel arrived a few days later.

Overall very good service, and Daniel was a great person to work with. Thanks Sager!"

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1/5

posted Mar-07-2011

"Sager computers really are cheap junky products. After only a year and half my computer is now broken. They have The worst customer service I have ever seen. They claim to have the best warranty's and customer service but they could care less. I talked to the manager of Sager support and he made many rude remarks. They are not professional and very difficult to deal with. It is by far the worst computer I have ever owned and it was a waste of $2000.

Do Not buy a Sager computer.

There is a reason why the BBB gives them an F
http://www.la.bbb.org/Business-Report/Sager-Midern-Computer-Inc-33000135"

This review was modified by nipper24a on March 07 2011 03:58:58 PM

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5/5

posted Dec-23-2010

"I've been using Sager for about 10 years now. I've had great service from my local guy who sells them. I live close to the main warehouse and have been there once and was treated great and they took care of the issue while I waited. I did have one laptop that the monitor lid cracked after about 4 years, they found a used one for me and of course I had to pay for it. I've had a Toshiba that did the same thing though. My Sager rep has really treated me great - he is Chinese so maybe he has a special "in" with the company. He does most repairs and warranty issues himself - impressed with his service. Right now I have a model M57RU. My only complaint is the key board keys could be a little more crisp"

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1/5

posted Sep-16-2010

"I tried to like Sager, but I can't support them or their products. After the first year, you start to realize how cheaply made their products are. They keep upgrading their laptops to newer and faster products leaving every one else in the dust. This is why everyone is complaining about the tech support. They just don't care. I even drove to LA to visit the warehouse, and they really don't give a rat's ass about the junk they have sold you. After the first year, parts started breaking, my laptop is hanging by one hinge, because I am just tired of sending the POS in. Sager will not take care of it even though its under warranty. My laptop screen got blotchy and will not calibrate properly with anything. This product is garbage, stay away."

This review was modified by russkiya on September 16 2010 02:43:42 AM

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1/5

posted Mar-03-2010

"Worse. Tech support. Ever. Sent in my 9880 to get an inoperative keyboard repair out of warranty. They replaced the keyboard and returned it but when I received it only the keys in the middle of the new keyboard worked, the keys on the left and right were inoperative. They asked me to send it back at *my* expensive to get repaired again. I Demanded that they pay for shipping since they screwed up the repair or, alternately, a refund of repairs and shipping -- $249 for a keyboard, labor, and shipping both ways. Still no response so I filed a BBB complaint."

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1/5

posted Dec-04-2009

"Check my related post from http://www.resellerratings.com/store/Factor_Gaming."

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1/5

posted Nov-28-2009

"I came to this website before my order of an NP8662 to check out this company. Heed my warning--do not buy from this company. I was optomistic and I gave Sager a chance-THEY HAVE A RATING OF 5 OUT OF 10 FOR A REASON PEOPLE! By the time my whole episode with Sager was over, I had learned another language just so I could communicate with the Tech support, I had wasted nearly 2000 dollars, filed a complaint with the better business bureau, and I ended up ordering a Dell, just because at least they speak english and send a solid product. I have read so many complaints of dead pixels with Sager it is ridiculous. I filed a complaint with the better business bureau by the time it was over, and Sager had a real quick attitude change-they offered me my full refund REAL quick then. Why?? Because they know if they get any more complaints they will be shut down. I hope it happens."

This review was modified by bsherrod on November 28 2009 02:08:12 PM

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