"I had an awesome experience with SafeMart. The biggest thing for me was that everything was shipped to me right away and was really easy to put up. I'm always worried with wireless technology that I'll screw something up, but SafeMart's system was super simple. I was looking for a wireless home security system that lets me look in on live video from the security cameras, and with this system that's become part of my daily routine. Overall, I'm really grateful for how easy they made everything and how much safer I feel in my home."

"I have not received my products yet, but having to pay 500 a pop each time you want to order on-line is odd. I called in and they ordered the items for me. I like things easy and this is not as easy as I would like. I have not received the merchandise yet, but hope that is a painless end of my order."

"Been a customer for one year. SafeMart was very helpful getting me started. The order arrived very quickly and their techs were extremely helpful walking me through the setup. The monitoring service is very reliable and the Android App works very well. I have recommended their service to several friends and family, all of whom are also happy. "

"1 Review



3 seconds ago
Same equipment as expensive Alarm companies; low cost monitoring, short contract

Here is the rip, other alarm companies make money on monitoring service. Like selling a car, their job is to get you to pay the highest rate. Safemart is different, for $20/m you get the same service you would pay $40-80/m. I don't use the fancy service just basic (alarm goes off they call the popo). Equipment was easy to install (all wireless). The only trick was putting sensor on one door with odd matching surface. Turns out the sensors don't have to be aligned fully, so cool.

Online video's are great as well as documentation, everything you need to know is online. If you need to call them, I have not had to wait more than a min to talk to a real person. So far, they have always had the answer. One time, on the weekend I think, they took my name for a support person to call me back during the week.

I also paid my first contract year up front, that saved me a couple months monitoring service. Look out for other companies that want you to hook-up for 2, 3 years DONT DO IT!!

So SM is just great, easy setup, 1 yr contract max, low cost for monitoring; cool beans!!"

"I used to use ADT for many years, and since I've switched to SafeMart, the difference was ASTOUNDING. SafeMart has been amazing responding to my every question and addressing my every need. I'm generally not very good at setting up devices myself, but the DIY setup was extremely doable, and saved me a lot of money! So far, I love SafeMart and I've been recommending to all my friends and family, and now you too! You won't regret it."

"I've been a customer for over a year. Went with SafeMart after reviewing all the options. Decided that the cost savings in doing it myself was significant when in every respect I was getting similar or better security coverage for my family. They are no pressure in pushing a sale, always professional, and responsive. I have the flexibility to easily add and tailor, and with all the latest technologies. I highly recommend them."

"We are very pleased with our SafeMart security system. It was easy to install, is a great value, and gives us the peace of mind we were looking for. We recommend SafeMart!"

"I have ordered several things from Safemart over the past couple of years, and every order was delivered on time with no hassle other then trying to get them to refund overcharged shipping that took about a month to get refund on one order.

The 2011 Safemart is not the same company. My last order with them arrived 2 weeks late, although promised in 2 days. Arrived incomplete (missing the power cord to a new GE panel), promised to ship by overnight several times, did not deliver on any of those promises. So Finally had to cancel the order considering that I didnt feel comfortable allowing a mis-managed company like this to also be the company in charge of alerting the police, fire etc...Couldnt afford to have another broken promise by them if my alarm went off or emergency medical was required.

When I called to explained my situation and why I was cancelling, I was told it was no problem and I would receive an email which would include an RMA # and address to ship equipment back to. I received nothing. I made several phone calls and sent 5 emails requesting the RMA info. I never received the RMA info, but received a voicemail letting me know I would be charged a 20% restocking fee and it wasnt to late to change my mind...and another call which was a salesman offering me 2 free months of monitoring to stay or again face the 20% restocking fees. Had to report to my Credit Card Company's dispute dept in order to get refund.

This company has lost their way, they are no longer the old Safemart that provided good customer support and service in the past. They have become a den of theives who refuse to issue refunds contrary to what their website says...they operate like your typical online NYC camera store with HIGH PRESSURE SALES CALLS AND/OR THREATS OF RESTOCKING FEES AND AVOIDANCE TACTICS. With so many choices out there, why take a chance on these guys and put them in charge of your home/office security systems?

***Buyer Beware***

"

"I made an order with Safemart in the early morning of 12-08-08. My confirmation e-mail said that they would notify me when the order ships. After “Not” being contacted By E-mail or by phone within 48 hours, I decided to go to the website on 12-10-08 and contact them by chat to have for my records. This is a condense version of the conversion I had with Jason.
[Guest] ? do you have this order in stock?
[Jason] it is shipping directly from the manf.
[Jason] unfortunately it looks as if this part is on back order until the 1st of the year...
[Guest] cancel this order and I will find it else where, can you do this?
[Jason] I can do this...I apologize for the trouble...
[Guest] Email (Note: remove e-mail address) with cancel confirmation please
[Jason] ok I will do that for you...
[Guest] thank you

This review of Safemart actions are irresponsible by not caring about a potential customer. The reason is by not informing me of the backorder within a reasonable time and by leaving me to believe that they actually had the product that I was trying to purchase from them.
I’m not happy Safemart, for wasting my time trying to buy your product. This is one customer that won’t be back.

Note: As of 12-11-08 Jason didn’t find the time to write the e-mail with a confirmation of cancellation.
UpDate: 12-18-08 No E-mail from Jason or safemart. Jason had no intentions of contacting me...Way to go guys at Safemart, good business practices."