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305 reviews 
posted May-25-2012 “Dear jjkelly2009,
Thanks for contact us.
you can view replacement installation videos through our company youtube channel
http://www.youtube.com/user/SWwebmaster
If you have problem of installation, you can contact our company apple ninja "Neil" for help.
If you have any other questions or problems, Please send email to sales@sw-box.com
Sincerely
Celia Li
Chief Happiness Officer
SW-Box.com”
posted May-25-2012 “Dear shiftsexy,
Thanks for contact us.
Are you sure you order with us or maybe other site?
All our email are reply within 24 hours in weekday and we don't have such order number that you write in resellerratings
If you have any other questions or problems, Please send email to sales@sw-box.com
Sincerely
Celia Li
Chief Happiness Officer
SW-Box.com”
posted May-16-2012 “Dear snuuks,
Thanks for contact us.
We sincerely apology for the item that is out of stock. We will try our best to solve this problem in future.
If you have any other questions or problems, Please send email to sales@sw-box.com
Sincerely
Celia Li
Chief Happiness Officer
SW-Box.com”
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This review was modified by 
![Share](javascript:share_rating({"review_body":"seemed like along three weeks + to get the goods . Only real complaint there were no instuctions with it.","link":"http:\/\/www.resellerratings.com\/store\/SW_Box\/comment\/1567300#comment1567300","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SW_Box.jpg","store_name":"SW-Box.com","username":"jjkelly2009","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"A totally disappointed online shopping. Product is of poor quality and i asked for change, they just didn\u0027t reply at all. what is this called? cheat? ","link":"http:\/\/www.resellerratings.com\/store\/SW_Box\/comment\/1566474#comment1566474","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SW_Box.jpg","store_name":"SW-Box.com","username":"shiftsexy","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was surprised at the delivery service, it was quick, caught me off guard. I thought i\u0027d be waiting another two weeks, but your service is above and beyond excellent!!! Thanx and keep up the excellent service.","link":"http:\/\/www.resellerratings.com\/store\/SW_Box\/comment\/1565626#comment1565626","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SW_Box.jpg","store_name":"SW-Box.com","username":"budcol","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Postagem Rapida. Satisfeito com envio dos produtos. ","link":"http:\/\/www.resellerratings.com\/store\/SW_Box\/comment\/1558330#comment1558330","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SW_Box.jpg","store_name":"SW-Box.com","username":"keppel-779","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great place to shop with excellent products and accurate information describing the products. I have never been disappointed with the products, service or shipping.<br><br>Keep up the good work.","link":"http:\/\/www.resellerratings.com\/store\/SW_Box\/comment\/1553624#comment1553624","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SW_Box.jpg","store_name":"SW-Box.com","username":"Garth66","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered about $100 worth of parts to overhaul my Blackberry Bold 9780, most importantly a new LCD screen because the original was just giving a bunch of lines or blank white.<br><br>It all showed up in about as long as you would expect for something to come across the Pacific Ocean on a ship. Installed the parts, except for the replacement speaker that sounded muted and barely audible. It was only $2.32 piece and the original worked fine (I was just replacing everything since I had the phone opened up already) so I didn\u0027t bother with reporting it and just tossed it out. <br><br>I installed a Bodyguardz screen protector on the LCD screen as soon as installation was over. When I turned it on, I noticed several gray specks across the middle 3rd of the screen but assumed that I\u0027d just gotten some dirt beneath the protector as I had done a dozen times before. About the end of April I noticed the specks seemed to be increasing in number so I removed the protector and Lo and Behold, the specks were flaws beneath the top layer of glass in front of the LCD screen itself. They looked like dead or gray pixels when the phone was on and like scuff marks when the screen was off. An obvious manufacturing defect.<br><br>Unfortunately, I was about 1 week out of warranty and when I finally contacted SW-Box at the beginning of May, they told me they would be unable to replace it or credit me. I explained that it was an obvious manufacturing defect, sent photos of the problem and explained that I should hardly be penalized since the extra measure to protect the screen prevented me from identifying the problem in the first place, but they again told me that it was out of warranty and that there was nothing they could do. I even offered that I knew it was out of warranty and didn\u0027t expect a full refund and just asked for some credit towards a new one as a gesture of good faith. I felt justified since I paid about $15 (30%) more for the screen than I could have gotten from a typical Amazon vendor, figuring the extra $$$ should mean a certain level of security and customer service. They wouldn\u0027t offer a red cent towards a replacement.<br><br>After several e-mail exchanges with \u0022Vivian\u0022 I have finally given up and will be doing business with other vendors in the future. I will feel far more secure with the Amazon vendors since Amazon has legendary customer service and can exact some influence where necessary. You can get the parts for less money and get the same or better service.<br><br>SW-Box is a sell it and forget it company and exactly the type of business that I try to avoid. You can ","link":"http:\/\/www.resellerratings.com\/store\/SW_Box\/comment\/1544636#comment1544636","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SW_Box.jpg","store_name":"SW-Box.com","username":"smitbret","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought a product but a week after being paid I was told that the product was at fault. they asked to choose another product, I chose one that appeared in the stock but again I was informed that he was missing. the site is a little bad.","link":"http:\/\/www.resellerratings.com\/store\/SW_Box\/comment\/1543616#comment1543616","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SW_Box.jpg","store_name":"SW-Box.com","username":"Thuliosa","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Item delivered was as described and functioned well. Timely delivery considering distance from seller. No surprises. Excellent prices compared to online competitors.","link":"http:\/\/www.resellerratings.com\/store\/SW_Box\/comment\/1542706#comment1542706","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SW_Box.jpg","store_name":"SW-Box.com","username":"Cledc","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Easy to find spare parts for apple products and reasonable prices","link":"http:\/\/www.resellerratings.com\/store\/SW_Box\/comment\/1537442#comment1537442","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SW_Box.jpg","store_name":"SW-Box.com","username":"shaifulidham","rating":"5"}, "single");){kind=link}
"Ordering from sw-box.com was an extremely easy process. The time it took to locate the perfect item, place the order, and receive a confirmation was about 7 minutes. I received my order in a very reasonable time with no problem at all."