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  • SOYO eStore

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: customerservice@soyogroup.com
    • Phone: 909-292-2500
    • Customer Support: 909-292-2555
    • Business Hours: 9:00am - 5:30pm Mon-Thur Closed Sat/Sun
    • Fax: 909-937-0783

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Rating 2/10


I Purchased two motherboards from Soyo and specified next day shipping. After not receiving the shipment for three days, I called Soyo's customer support. They told me the product was out of stock and that they had cancelled my order. They did not notify me of the cancelation, just cancelled it. It has now been 4 days since the call to customer service, I still have not received a credit on my credit card for the cancelled order.

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Verified Customer


This review was modified by grtmoby on November 10 2005 10:52:40 AM

Rating 2/10

"Soyo with cooperation with Tigerdirect.com screwed me and two buddies of mine big time. The too familiar story: rebates promising you the world for buying Soyo, and then nothing at all. Bunch of BS emails back and forth and still nothing. I almost gave up when I found Washma's information on contacting California Attorney General. Thank you! Fortunately I kept the copies of all rebate submission materials for almost two years and now am sending them to the right place for a long-overdue refund.

The details: $62.99 mail-in rebate for Soyo SY-P4VGA mobo purchased at Tigerdirect in March 2004. Two of my friends did the same with the same results - no rebates no nothing form Soyo if you don't count numerous emails that your rebate check is almost there.

As for me and my household it is the end of business with Soyo and end of business with Tigerdirect for dealing with shady partners and not willing to intervene on behalf of the crewed customers.

Before buying anything from companies unknown to me I will check resellerratings.com. You rule and you rock!

Rating 2/10

"Soyo Sucks. Plain and Simple.
Here is the answer to get your owed rebate money.

Goto this link and file a complaint with the California Attorney General.


Once you have done this wait (unfortunately) until they get back with you. They should send you a form asking for you to fill in your complaint and supply any documentation to backup your claim.

Once they get this infomation they should send Soyo a letter. Your check will arrive within 2 weeks after that (give or take)

For this to work you need to have made backup copies of your receipt and UPC's. If you did not do this you can only blame yourself and you should in the future start doing so.

I would say it took the Attoney General about 6 months to reply to my online submittal. But once they did the whole process was over within 3 weeks and I had a check in my hand.

Best of Luck in getting your monies. Please tell everyone you know NEVER buy SOYO. Period.



This review was modified by whosma on September 06 2005 04:01:03 AM

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Verified Customer


Rating 10/10

"I recieved the product promptly and accurately. I'd buy from them again."

This review was modified by zionviller on July 05 2005 01:25:29 AM

Rating 2/10
ResellerRatings.com TOP REVIEWER!

"I too was scammed by SOYO. I purchased motherboards from both NewEgg and ZipZoomFly with rebates. NewEgg sent emails to all SOYO board purchasers to ensure that they received their rebates, one way or another. ZipZoomFly, after failing to respond to my emails at least twice, simply pulled the SOYO boards from their website. Soyo answers your emails every time, with BS.

I wish that I could say only their customer service is bad however, one board died after only one month of service. I wasn't willing to call them long distance to get an RMA, especially after reading on their website that there is a $5 handling fee for warranty replacements!

No rebate as promised, motherboard DOA after one month, and $5 to replace it AFTER a long distance phone call to SOYO tech support. Stick with Asus.

I encourage everyone to do as I did, file a complaint with the Federal Trade Commission. It's online and easy. Simply go to www.ftc.gov and click on the "File a Complaint" link located near the top of the home page.

Rating 10/10

"Great deal! Very easy to order from, pleasent site to the eye and simple, but secure, ordering. Good follow up with emails, questions about order, when the BIOS was shipped, and even got next day shipping. Now where can you get this without paying extra? The web site also maintains the quality that SOYO is know for. Thank You"

This review was modified by wmdavid on June 16 2005 03:18:35 PM

Rating 2/10

"I purchased a case with p/s on April/05. P/S is DOA, I contacted Soyo's customer service and spoke with their tech support. I followed with troubleshooting from the link he sent me. I reply with detail result through e-mail. Tech then stated that I must call long distance to troubleshoot it with their tech over the phone before I can get a RMA# for replacement. First they wasted my time telling them the result over e-mail. Then required me to call them to do it again with their techsupport over long distance which I stated in the very beginning that I don't want to call long distance to trouble shoot the problem.(Which can turn out to be a very expensive phone bill for something that worth only $30 most) I have deal with many merchants online before, and done returns/exchanges with them. None of them require a phone troubleshooting. I am a technician myself, and have been working with computer/server/high end working station for over 10 years. I tried 2 completely different setup of the systems with the power supply. And tried a good power supply. Everything I have done tells me it is the problem with the power supply. I can not see how much better a tech over the phone can do. And I had explained to the tech in detail steps what I have done to determine that. Anyway, a power supply is not worth all the trouble since I have brought myself a $100 replacement. Good luck to others, just don't expect them to change their rules for you when you need services. Because their customer service/tech support can't help you much outside of their policy. Which is UNFORTUNATE for soyo, and for me as I was told by the tech. Great product needs great service to back it up. "

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Verified Customer


This review was modified by Captcampbell on May 20 2005 03:55:24 PM

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Verified Customer


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Verified Customer


Rating 2/10

"This is more about Soyo, not just the store.

I am a home builder with a long list of people who depend on me to upgrade their systems. I am not a 'pro', I don't work on friends' systems for money. I used to reccommend Soyo products, but I will no longer. Soyo claims that service is the lifeblood of the company. If they really believe this, all I can say is, Soyo is morally, ethically and physically dead.

All efforts on my part to have this resolved have met with frustration. The company claims to have no record of my rebate application, to send them the documents and they will process my claim. They wanted originals, and that is what I sent. How can I send the originals a 2nd time? About all I can do now to prove I bought the mobo is take a picture of the box showing the clipped out bar code and the date/place I purchased.

If somebody from Soyo is about to type in 'I will help you with this, please contact me', forget it. I have had enough bs and runaround from Soyo. Here's my e-mail: whitecree@yahoo.ca

Contact me, I will give you a mailing address, and you can send the check for US$75.00 that I was promised. If you are not going to do this, then don't bother contacting me.

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Portage, Michigan
Rating 2/10

"I was another one of those customers scammed. Soyo was offering two rebates on their 865PE SY-P4I865PE 1.0+ motherboard equaling $75 total. Before sending in my paperwork, I verified with a Soyo customer service rep whether to send them in separate or together.

I sent the paperwork in via USPS with Delivery Confirmation. USPS records show that it was received by Soyo on September 15, 2004 at 9:58am (DC number is 0303 2460 0002 9132 6960), yet they repeatedly claim not to have any records of my paperwork.

Like Ricksickle below and hundreds of others, I will never see these rebates nor will I ever use, recommend, purchase, or have anything positive to say about Soyo ever again. I am extremely disatisfied with how they treat their customers and the runaround many of us have received.

Rating 2/10

"Soyo scammed myself and hundreds of other customers on a rebate scam. Bounces around emails, generic replies, refuses to resolved this issue. I will never again buy from this company, nor will I recommend any of there products ever again. Worst customer service I have ever dealt with."

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