visit sjdiscounttools.com »
"OMG....people do NOT order anything from these people. The take your money and never send you the part. You have to email them over and over and they give you a BS reason why they can't send you the part. Then they acually ask you what you want to do. Ummmm....maybe have my fricken money back HELLO!! Yeah worst exsperance ever. Ordered my socket at the end of January 2013 and to day it May 3rd and I have yet to recieve it and they do not do follow ups for there customers. So they don't care, they got free maoney why should they care. "
"Avoid this place. It took over a month and several emails to finally determine they did not even have the item I ordered. Waiting for a refund. "
"!!!!!!!!!!!!Avoid like the plague!!!!!!!!!!!!! I have only placed one order with this company, and that was one too many. I ordered a shop stool that was listed as being in stock. Seventeen days later, I still don't have the stool. I have called repeatedly, only to get an automated answering system with no opportunity to speak to a human being. I have left several messages and sent several emails. I have received no communication from them at all. I have since cancelled the order, again by phone message and email, and had to dispute the charge on my credit card, which was charged by SJ Discount Tools on the day the order was placed. How any company can stay in business with this kind of customer service is beyond me."
"Stay Away ... Just read the time line and you will know why!Here's the time line.05/21/2012 - order placed05/22/2012 - Received Email from Jeff (at SJ)- This item is special order, this will take about 2 weeks to get in, let me know if you would like to wait05/23/2012 - Responded with - Yes, I can wait. Thanks06/25/2012 - I asked - Hello,It has been over a month. Where is my item? I have been waiting patiently. Please let me know asap.Thanks06/25/2012 - Received Response from Katy (at SJ) - We are checking on the status of that now for you and will get back with you shortly. Sorry for any delays on your order.Sincerely,Katy06/28/2012 - I inquired - Hello Katy!Any updates? What's the ETA for this item?**NO RESPONSE**07/10/2012 - I emailed - Hello, If this hasn't been shipped yet, I would like to cancel this order and get my money back please. If you have shipped it, please send me the tracking information. Thanks**NO RESPONSE**07/12/2012 - I sent an email - Hello,I haven't heard back from you on this order. I am going to dispute this charge on my credit card tomorrow AM. If you would like to resolve this issue in a different way, please get in touch with me ASAP.Thanks- Today I am Going to try and dispute a charge that was placed and cleared more than month and a half ago. It sucks that my project has been hanging 3 weeks overdue because of this. Ugh!"
"STAY AWAY FROM THIS COMPANY. After they gladly take your order, you can forget about getting any help. I placed an order 2 weeks ago and still have not received the order. They had no problem taking my money but of course didn't ship the product. Their email does not work and customer service will not speak with you nor will they connect you to a supervisor. BBB on this company is bad also, they have over 133 complaints. So if you just feel like giving them money and not getting anything in return then I would suggest keeping away from this company."
"I purchased a spark plug extractor tool for my new bmw. I needed the tool pretty quickly so I will admit I was a tad nervous about purchasing from sj tools because the price and the shipping was very low compared to everywhere else.I went through with the purchase and could not be happier. The tools came well packaged and with warranty info and all invoices. It tools me 3 days to get my tool. I will definitely be purchasing from them again, thanks again"
"SCAMMERS!! 7 weeks after paying them over $700 I have yet to receive a single item I ordered. 4 times I've been told my order is "due to ship this week", but I've got nothing but delays and excuses. They don't even have a phone number for contacting them. I strongly recommend you stay away from this den of thieves."
"I don't know what to say, I received excellent customer service from SJ Discount Tools. After placing an order I panicked after reading all the negative reviews here.I contacted the company, asking if I could cancel. The company assured me that was not necessary and that the item was shipping the same evening. So I was cautious and waited. I was pleasantly surprised yesterday when my order arrived as promised with no issues. Order placed on Thursday and it was delivered the following Monday. The company responded to all of my emails very promptly and provided me with a UPS tracking #.So I don't know, my experience turned out great. I think it really has to do with the demand for the item you're ordering. I ordered an Anest-Iwata Spray Gun. I don't think the item is in high demand and explains why my item was immediately available. It arrived and was genuine Anest-Iwata.Overall I'm pleased with my experience, got exactly what I wanted for a good price. I saved at least $50 over other online stores.I'm not affiliated with the company. I'm posting this review for all the people like me, who were concerned they wouldn't receive their order. Contact the company, they worked with me and provided excellent and prompt customer service."
"I really wish I would have read reviews before purchasing from S&J's tools. I am having the same issue as most of the customers here. I ordered over a week ago, no update, and nobody contacted me to say why it was taking so long to ship out. I e-mailed them to see what the status was and was informed then that the products were backordered. I wish I would have known sooner as I would have just cancelled the order. These same items are in stock at other vendors, but I thought I would give S&J a shot because they were a few dollars cheaper. SPEND SLIGHTLY MORE AND GO WITH A WELL ESTABLISHED COMPANY!"
"Horrible customer service. Ordered on 3/27, emailed on 4/9 why I had not received the item. Received a response on 4/11 saying it was back ordered for at least another 2-3 weeks. No notification prior to this as to any problems, all emails portrayed order as being in stock and ship within standard ground shipping times. At NO time was I told it was going to take a MONTH to get this. Would NEVER purchase from them again."
"Charged my credit card for full amount but didn't ship everything. After 2 weeks when I asked for an update it took them 5 days to tell me that it could be another week or 2. Website never said it was not in stock, even after my order. Will see how long it take to cancel the rest of my order and credit my card."
"First time order and very pleased!"
"Do not use this tool company. They will take your order and never update you unless you ask for an update. Then they will tell you that your order is backordered."
"Ordered a part that I needed quickly to fix my car. Figured since they were in same state as me I would get it quickly. Eight days later I still haven't recieved item and am getting no respose to my emails from this "business". This place is a MAJOR SCAM!!!!!!!"
"Like everyone else here, I was scammed. Placed order and two weeks later nothing. Sent email requesting status and if the item had not shipped yet to cancel order. Three days later, a reply that they are checking into the matter. Two days after that a reply that they'll offer me 5% off if I still want the tool. Told them no, please cancel order, They reply that they'll check with the warehouse to make sure it has not shipped. A week later I get an email that the item just shipped ! RIP OFF VENDOR"
Share your shopping experience and interact with1,986 participating stores,
write a review!
Follow us & win cool gear:
"How holiday shoppers can beat web scams..."