SFX Performance Reviews - sfxperformance.com Ratings at ResellerRatings

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sfxperformance.com

Automotive

Rating 7.78/10 39 reviews

7.78/100
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All Customer Reviews (39)


Rating 8/10 4/5
modified review posted May-13-2013

"I made a international order at 4/3/2013 (window louvres for my mustang). I wrote sfxperformance to give me a shipping quote, but nothing received yet.
my credit card was charged $487.51.

Are there any problems ?

thank you so much

best regards

judy
"

Rating 10/10 5/5
modified review posted Apr-01-2013

"SFX provides AMAZING customer service! I called SFX with an unusual need - I was looking for parts to vent exhaust from a diesel generator out through a shed wall, nothing to do with cars at all. The agent (Chriss) had all the time in the world to listen and understand what we needed, and to search for the correct parts. I was quite pleased when the order was finalized. But then, an hour or so later, was simply astounded when Chriss called back to say that she had found an even better part for our application! She actually kept looking for a better option even after the sale was made. And all this level of service and attention for a small project like ours with a first time customer. We just wish that more businesses would treat customers like this. "

Rating 10/10 5/5
modified review posted Feb-26-2013

"I am happy with SFX Performance. Their website is easy to use. The delievery was very quick and accurate. I will order from them again.
"

Rating 10/10 5/5
modified review posted Feb-22-2013

"Great price on product, but shipping was a little slow. Originally schedule to receive product on 2/6/13 but did not ship until 2/7/13."

modified review reply posted Feb-26-2013

sfxperformance, SFX Performance rep has responded

“Thank you. I do show you ordered on New Years eve and January 1st is a holiday. Sorry for the slight delay in shipment, but holidays always delay things just a bit.”

Rating 2/10 1/5
modified review posted Feb-21-2013

"I ordered wheels online which were listed as shipping in 24 hrs
4 days later I had no communication from SFX. I called and was informed the wheel is not available in the US. They basically took my money and sat on it without having the courtesy to let me know that the wheels were never available. I had to call to get a refund and they wanted me to wait another 48 hrs for a PayPal refund. I had to ask for a manager to get an immediate refund. This company company has no ethical code. False advertising/mis/information on their website to lure people in."

modified review reply posted Feb-21-2013

sfxperformance, SFX Performance rep has responded

“Our website states very clearly:
"Normally Ships in 24-48hrs.
Stock dependent on Enkei Stock levels."

It does not say "In Stock" Wheels are available for pre-order due to national backorder.

Credit was given immediate credit however, some banking systems take approximately 24-48 hours to process credits. This was not a delay in our process, but we did want to make the customer aware that credits do not necessarily process instantly. It is dependent on their bank.

Customer ordered late in the day of 2/18/2013, order was credited 3 days later when we were notified by Enkei that the wheels in his bolt pattern were not available, but would be in stock in approximately 4-6 weeks.

We have very good pricing on Enkei RPF1 wheels and a direct relationship with Enkei since they are located only 20 miles from our main warehouse.”

Rating 10/10 5/5
modified review posted Feb-13-2013

"I have to say that I was completely satisfied with my purchase. I had been looking for a 10 inch Fabtech lift for my truck and could not find it available anywhere do to a shortage of parts. Mr Bristow quickly worked his magic and I received all the parts need to complete my lift and i am excited to start installing it. a friend of mine order the same lift from a different company and he is still waiting to receive his kit.. Thank you SFX Performance and Mr. Bristow for all your help."

Rating 10/10 5/5
modified review posted Feb-04-2013

"Excellent service. Great pricing and the staff was professional knowledgeable and great communication skills involving the purchase and sale of this product. Will order from them again."

Rating 10/10 5/5
modified review posted Jan-13-2013

"My experience with this company was great and was very helpful making sure I ordered the right items for my vehicle. "

Rating 2/10 1/5
modified review posted Jan-13-2013

"I was very uphappy with the service. I had ordered a part online and wasn't even sent what I had ordered. I did not enjoy having to pay all the extra money for shipping to Canada for a part that I didn't even order."

modified review reply posted Jan-25-2013

sfxperformance, SFX Performance rep has responded

“Sir, we show that you ordered an emblem from the front of your 01-06 Avalanche part number ALS96161K and that you ordered this yourself online and not through customer service. In doing a price comparison with other sites I show that we are considerably cheaper than most.

We show several emails to and from you where you approved the shipping via priority mail over standard first class postal. The priority international shipping does cost a bit more.

First class mail would have not cost any more, however they take much much longer to arrive, generally 2-6 weeks.

We quote international shipping after the initial order so that customers have the option to upgrade their shipping.”

Rating 10/10 5/5
modified review posted Jan-12-2013

"Hello !
Was referred to you guys by Kyle from Hardcore Trucks in Dunedin, FL. We think so much of he and his business that we were happy to try his recommendation. Thumbs up to all. My order went thru twice online by accident, and you guys were quick to notice and make all okay. Thank you, we will be back!

Outstanding!

K.M. Pettingill Largo, FL "

Rating 10/10 5/5
modified review posted Jan-06-2013

"Very pleased with the prompt shipping and delivery. Everything was in good shape and quality of the item was very good."

Rating 10/10 5/5
modified review posted Jan-04-2013

"Thank you guys SFX for finding my DUB decals and special thanks ms.KIMBERLY SCHROEDER your the best"

+ Read user comments
Rating 8/10 4/5
modified review posted Jan-04-2013

"I think that sfx performance has a really explorable website, and easy to navigate, and the parts i needed will definateley come back if I need anything else for my ram pickup."

Rating 2/10 1/5
modified review posted Jan-02-2013

"Product listed as in stock was not. I lost valuable time waiting, only to find out the order was cancelled. I did not like entering all my data into your system on the false premise I would be buying from you when you did not even have the product.
I have no plans to do business with your company again."

modified review reply posted Jan-03-2013

sfxperformance, SFX Performance rep has responded

“Item did not show to be in stock, order was cancelled in less than 24 hours of due to no stock available from the manufacturer.”

Rating 6/10 3/5
modified review posted Dec-27-2012

"Still waiting for my order, taking a long time to come....."

modified review reply posted Jan-03-2013

sfxperformance, SFX Performance rep has responded

“International shipments to Australia do take time to ship even though the item was shipped priority mail. Once the item leaves the United States you will have to contact your local postal service for additional tracking through them. I do show a tracking number was sent to you via email.”

 
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