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Stores > SBG Sword Store

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Full Rating Profile
  • SBG Sword Store

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

3 Customer Reviews

No Avatar

San Jose. California
Rating 2/10

"Worst customer service ever! They'll answer a question quickly but when there is an issue with product you get ignored by all including PAUL SOUTHREN himself. What a joke he is. Once they have your money they don't care about you. I will never buy from them again and I strongly advise' buyer beware' . product was not worth the hassel...cheness tenchi ko katana w/ out bohi.saya didn't fit at all and I was told to buy my own repair supplies and then totally ignored when I ran into a problem because of a suggested fix by Paul Southren. Now my saya is splitting. They charge a restock fee as well or else I would have returned my whole order. So much for good customer service. And they won't post any reviews unless they're good ones..so be warned..all reviews are bogus and only make themselves look good..all bad reviews never get posted. "

This review was modified by D.mann on April 10 2015 10:28:17 AM

Rating 2/10

"Watch out with the Sword Buyers Guide store. I ordered (and paid in full over $500) in November 2014 for a sword and it still has not been delivered (now it is March, almost April 2015). No recourse on Paypal with a transaction this old. They ask you to wait until you cannot recover the funds on Paypal. I advise severe CAUTION!"

Rating 10/10

"Rarely have I ever been this impressed with a store, online or otherwise. Customer service is excellent! Paul replied to all of my questions within one day, and took the time to really answer them and not just send a canned response. My order arrived one week later and was exactly as described. I feel safer ordering from The Sword Buyers Guide than Amazon. The site is also filled with information to help you decide which sword is for you, and how to care for it after yoru purcase. Truly a top notch outfit!"

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