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"You have a great employee in a man named Steve, at the Tiffin, Ohio store. He went out of his way to make sure that I got an item that I missed out on during the Black Friday sale. In the ad for the week of Dec 15th.- 21st.there was an item I needed listed for sale only on the 21st. When I was in the store on Dec. 20th., I attempted to locate the item, but was informed that there were none. I was able to talk to your sales associate Steve. He checked in the store room and on the computer. On the computer, he found that one was in transit on their truck. He made sure that his fellow employees knew that he needed this item for me. When I got there Saturday morning, it was practically waiting for me, with my name on it. Thanks again Steve for your commitment to your customers.While I was talking to Steve, he told me how much he liked to help people and how much he loved his job. Rural King should feel fortunate to have an employee like Steve.Keep up the good work Steve and you'll always have a customer in me.Sincerely,Dan O'Connor3655 East County Road 50Tiffin, Ohio 44883"
"The pellet stove pellets Rural King sells produce to much ash. I bought some Somerset pellets from Tractor Supply and it took 4 bags to produce the amount 1 bag of Rural King pellets produced.Rural King needs to change their brand."
"Are you kidding me?!!?!?! Lets see... tried to place an order get to the checkout part and even tho it has a place to enter gift cards it doesn't actually accepts gift cards with online orders. (found this out by talking to your online chat) Why have the feature if you can't use it!!!! I tried to place the order using the phone. No one answered the phone and instead I get a recording to leave my name and number.. Seriously for as big as you all such poor customer service is unacceptable.."
"Was disappointed with the return shipping that would have been 1/2 the cost of items.Should be able to return to the store."
"Poor customer service. Very slow shipping. I ordered an item and its been over two weeks and it still hasn't shipped. Had to call a few times to get customer service to see whats taking so long and all they would say is sorry."
"Got my order quickly, it was what I ordered, no issues, which is REALLY NICE...."
"Very well made easy to install."
"Still trying to unsubscribe. Their system keeps recycling me back to their home page, even when clicking on "unsubscribe"."
"OUR montezuma portable toolbox arrived damaged by shipper (UPS) RURAL KING quickly sent shipping label and exchanged damaged box with a new one . It is easy front open , well organized ,fits behind rear wheelwell and can be removed easily when needed. We find RURAL KING most reliable.....H&H Farms.."
"Just a very smooth transaction - highly recommended. "
"Order date 6/4/2013. They said 6 to 8 weeks for delivery. I guess they meant 8 weeks. This is week 7."
"Exactly what I needed. Great price and fast shipping."
"I tried to order a 3 point hitch trailer mover, but the shippingwas 120% of the ;price of the item. REDICULOUS! No option to have it shipped to a store at no additional cost, or even a marginal fee. I like the store but won't be ordering anything from Rural King online until that policy changes."
"Order came quickly and product was good quality."
"Pleasantly Surprised! Great prices, delivery and service"
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