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Stores > Rugs.ca
  • Rugs.ca Rugs.ca Elite Status
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.56/10 9.56/10
    Chance of future purchase: Rating 9.56/10 9.56/10
    Shipping & packaging: Rating 8.59/10 8.59/10
    Customer service: Rating 9.17/10 9.17/10
    Return/Replacement policy: Rating 8.33/10 8.33/10
Voice your opinion! Review Rugs.ca by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-08-09

Love the customer service, ordering was so simple and they arrived promptly. We are delighted with the quality of the beautiful sisel rugs

" Excellent customer service and excellent quality rugs. I have been telling all of my family and friends about rugs.ca and I will be using them again. "


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Verified Customer
Rating 10/10
5/5
2017-08-09

Just What I Wanted!

" I was looking for a specific color rug that I couldn't find anywhere. It was true to the photo and quality. Very happy!"


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Verified Customer
Rating 10/10
5/5
2017-08-08

Great rugs

"I was pleased with the great assortment, good prices and efficient service when I needed customer service assistance when I wanted to change my order. The rugs are beautiful and I promptly ordered 3 more.
Would recommend this to anyone looking for that "perfect" rug!
"


Rating 2/10
1/5
2017-08-03

not ordering again

"I ordered rugs on the eve of Aug 22 for 7 pcs of rugs,then I ordered another 2 but It was a failed order due to technical difficulties, i called the next morning and the representative said to me since it was a failed booking my CC would not be charged, ok I believe them ,but guess what? 3 days after that failed booking I have charges in my credit card. I went back and forth my bank and Rugs.ca regarding this and asked for proof that It was a failed booking.
After 1 week It was solved, bank refunded me the money.
Then I asked when the delivery would be, 3 different representatives told me it would be AUG 1,I did not go to work on Aug 1 to wait for it and called them Aug 1 at 4pm when the rugs did not arrive.

They said, Oh it would be Aug 3.
Really?

Then I waited for Aug 3, 2 rolled came, my 1st and my second order that i made after the failed order.

Guess what?

I am missing one carpet,It should be 9 totals and I only got 8.

I called and the representative told me she will place the order and it will be another 4 days to arrive for the missing order.

In which I doubt, 4 days maybe 10 days.

You see how disorganize this company is.

So,just to let you know I am not happy with the way things turned out to be.

You know everything I said is true.

Rosanna Vancouver BC


"


Rating 10/10
5/5
2017-07-31

Beautiful rug at an affordable price

"My rug arrived in just a few days and was perfect for the space. Great service, good quality and price for a rug I had not seen elsewhere. I will certainly use your Company again and recommend to friends."


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Verified Customer
Rating 10/10
5/5
2017-07-29

canada

"Live in northern Saskatchewan - quick delivery, exactly what expected.
Thank you
"


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Verified Customer
Rating 10/10
5/5
2017-07-28

Kids rooms

"We ordered 3 rugs for children's rooms and they are great. Colours were as pictured. They look great."


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Verified Customer
Rating 10/10
5/5
2017-07-24

Excellent...

"My rug is beautiful and fits my need perfectly. I am getting many great compliments on this item. "


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Verified Customer
Rating 10/10
5/5
2017-07-20

Excellent service

"Excellent service, fast delivery.
My 2nd time buying rugs from Rugs.ca
"


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Verified Customer
Rating 10/10
5/5
2017-07-19

Always

"This was my third purchase with Rugs.Ca and I have reccomended them to many people. The rug is always as described. The delivery is always as promised. "


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Verified Customer
Rating 10/10
5/5
2017-07-16

5 stars

"excellent service. delivered to my door before estimated time. Thank you."


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Verified Customer
Rating 10/10
5/5
2017-07-09

excelent

"No problems, deliver on time."


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Verified Customer
Rating 10/10
5/5
2017-06-28

Great carpets and great price

"I love the carpets and great choice "


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Verified Customer
Rating 10/10
5/5
2017-06-27

Cottage remake rug

"After looking for a year for the ideal carpet -- fun, colourful and comfortable on the feet -- I found it on rugs.ca. I was very nervous about ordering a carpet online, especially because the shipping was free, but it would be up to me to ship it back if it didn't work. It did. Perfectly. And the 8X10 rug was even delivered right to our cottage!! The very helpful rugs.ca employee I talked to on the phone even delayed our delivery until we knew we would be back at the lake. I'd order from them again. "


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Verified Customer
Rating 10/10
5/5
2017-06-26

Great stuff

"Delivered as promised. I ordered 3 tribal rugs and was surprised with the quality! "


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