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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.04/10 7.04/10
    Chance of future purchase: Rating 5.26/10 5.26/10
    Shipping & packaging: Rating 5.96/10 5.96/10
    Customer service: Rating 3.79/10 3.79/10
    Return/Replacement policy: Rating 2.33/10 2.33/10

17,050 Customer Reviews

Rating 10/10
5/5
modified review posted

"I was very pleased! I of course had doubts, but the rug was exactly as pictured. the colors were the same as my monitor showed them. The carpet was even softer and cushier than I had hoped. Overall i would definitely order from them again. The shipping was quick and well packaged. No complaints with anything"


Rating 10/10
5/5
modified review posted

"I was amazed at how quickly I received my rug. I purchased the gray one. It can read a little blue/gray depending on the lighting. I have it near it a large glass door and it has begun to fade after only a couple weeks but honestly I am not surprised based on the bright light that pours down on it most of the day. I will be ordering from Rugs USA again!!"


Rating 6/10
3/5
modified review posted

"I loved my initialed doorway mat but it arrived with a hole on the bottom. It doesn't show up too much but it's visible from the top if you're looking at it for longer than a couple of seconds. ????"


Rating 10/10
5/5
modified review posted

"We got the rug within a week. It was in perfect shape and we put it down and it layed flat in a few hours. We love it and the colors are wonderful.!! This company did so well in all categories!! Very Very pleased."


Rating 8/10
4/5
modified review posted

"The delivery and online experience of buying the rug was great. The color of rug was very different in real life than it was in the pictures on line. In my case the color still worked but it was a bit of shock when I received it so people need to be aware that the color is very different."


Rating 10/10
5/5
modified review posted

"Very pleased with the price and rug. Saw the rug in a furniture store for double the price I paid."


Rating 2/10
1/5
modified review posted

"I did not get the rug I needed as it was out of stock. I was not notified until I called after waiting for it and was charged for it. I was told it would be credited back to me. Just not good buisness and I will not use this service again."


Rating 10/10
5/5
modified review posted

"Quick delivery, great product."


Rating 4/10
2/5
modified review posted

"When we the order for the rug, nowhere on the website did it say it was backordered. When I called to inquire about purchase, my "message" was sent to the warehouse and they said they would return my call. No one called. I waited two more weeks, called again and only then was told that my rug was backordered until middle of November, 2 months after I placed my order! Unacceptable. And I only received a "sorry" and a "do you want to cancel your order?" instead of receiving a discount or a personal phone call, or something! So now I'm debating if I want to cancel my order."


Rating 10/10
5/5
modified review posted

"Delivery was fast and rug is exactly as described! "


Rating 2/10
1/5
modified review posted

"I wasn't able to purchase my rug at all since I'm not from the US I live in Guatemala and for some reason I wasn't able to register my credit card which is address in Guatemala. I was very sad cause I really liked the rugs I wanted to order..."


Rating 8/10
4/5
modified review posted

"I had to return a rug due to the color not being close to what was shown in the pictures. The 2 rugs that got sent after the fact were good, the having to pay for a return of a rug that you showed as a different color in your pictures is a little off-putting. I have a feeling this happens more then not with your rugs, but the other 2 were fine."


Rating 10/10
5/5
modified review posted

"Awesome Rugs and customer service....my rugs are delivered in a timely manner"


Rating 8/10
4/5
modified review posted

"I ordered two rugs. One arrived promptly and I still haven't received the other one. I emailed someone twice and kept getting put off so I finally called someone. I believe I spoke with Latoya and she tracked down my order, called me back to let me know, and I received a confirmation that my second rug had shipped. She was very professional and helpful. Overall still a good experience"


Rating 10/10
5/5
modified review posted

"
amazing service. The first rug was ordered incorrectly by me, and it was so easy to exchange. The customer service was very helpful.
"


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