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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.96/10 6.96/10
    Chance of future purchase: Rating 5.39/10 5.39/10
    Shipping & packaging: Rating 6.16/10 6.16/10
    Customer service: Rating 3.90/10 3.90/10
    Return/Replacement policy: Rating 2.11/10 2.11/10

16,065 Customer Reviews

Rating 10/10
5/5
modified review posted

"I like my rug. Thank you."


Rating 2/10
1/5
modified review posted

"Charged me thru PayPal then sent email canceling my order with no explanation. Never answered the phone when I called. I had to dispute thru PayPal. "


Rating 8/10
4/5
modified review posted

"The rug pad was never delivered or a refund given. I need it sent to : Carter Schrock
8349 Becker St. NE
Cedar Springs, MI 49319
"


Rating 2/10
1/5
modified review posted

"I was delivered the incorrect rug and received very very little help getting the rug returned and replaced in a timely manner."


Rating 2/10
1/5
modified review posted

"The wrong rug was delivered to us not once but twice"


Rating 10/10
5/5
modified review posted

"fast shipping and great customer service"


Rating 10/10
5/5
modified review posted

"exactly as ordered, great price and fast delivery. Perfect for a college dorm room."


Rating 10/10
5/5
modified review posted

"As usual, rugsusa was a pleasure to deal with. The rug and at arrived quickly."


Rating 10/10
5/5
modified review posted

"Awesome rug! Awesome quality! Awesome prices! "


Rating 10/10
5/5
modified review posted

"Nice rugs. Good quality. We got two sizes. Look great. Don't think we will get tired of the design, color. Good choice!!"


Rating 4/10
2/5
modified review posted

"shipping & tracking is disaster, first they tell me that is coming by UPS, AND GAVE ME A WRONG TRACKING. AFTER HOURS & HOURS ON THE PHONE NO ONE CAN TELL ME HOW TO TRACK MY CARPET. NOW AFTER TWO WEEKS I STILL DON'T KNOW WHERE MY RUG IS. CHARGING TO SHIP TO CANADA IS ANOTHER THING THAT IS NOT RIGHT. WHAT IS THE DIFFERENCE? WE ARE 1/2 FROM THE BOARDER."


Rating 2/10
1/5
modified review posted

"The rug was suppose to be yellow and it was greenish THEN to make matters worse I have to pay return shipping!! The rug weighs 60 pounds. You know how much that will cost me? Prob $100. Never will deal with them again!"


Rating 10/10
5/5
modified review posted

"good rug. timely delivered."


Rating 10/10
5/5
modified review posted

"Great rugs at great prices. Lots of email contact from them throughout the process. I would recommend them highly. "


Rating 4/10
2/5
modified review posted

"The rug I received looked much different than the images on the site (not nearly as nice). The rug in the images looked much nicer. They are so different that, at first, I thought that I had recieved the wrong item. Needless to say, I am very disappointed. "


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Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,846 merchant members.