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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.91/10 6.91/10
    Chance of future purchase: Rating 5.57/10 5.57/10
    Shipping & packaging: Rating 6.02/10 6.02/10
    Customer service: Rating 4.01/10 4.01/10
    Return/Replacement policy: Rating 2.79/10 2.79/10

15,002 Customer Reviews

Rating 10/10
5/5
modified review posted

"Shipped quickly. Love our rug. "


Rating 10/10
5/5
modified review posted

"Very quick delivery, great price and great quality. Very happy with our purchase! "


Rating 2/10
1/5
modified review posted

"I am extremely dissatisfied with RUGS USA! They have allowed an order for the same rug to be processed twice ONLY to find out that again the item is not available! I am highly frustrated! I do NOT understand how a major company that advertises on the internet takes your money and then 5-10 business days later informs you that the item is back ordered AGAIN!"


Rating 10/10
5/5
modified review posted

"Good quality rug for the price, shipping was quick. Good experience overall."


Rating 2/10
1/5
modified review posted

"I ordered the rug, but never received it. When I tracked it said it was returned to sender before reaching it's destination due to conflicting shipping numbers. They won't automatically resend the rug out, I now need to go back a re-order and hope it makes it a second time. Meanwhile I am still waiting on a refund for the first rug. Very disappointed."


Rating 10/10
5/5
modified review posted

"Quick ship, great prices, great product"


Rating 8/10
4/5
modified review posted

"the rug was NOT a quality rug.... so I returned rug and paid.... costing me half of what the rug and paid cost.. Please be aware that the free shipping "


Rating 10/10
5/5
modified review posted

"The items arrived in good condition, as advertised, and on time!"


Rating 10/10
5/5
modified review posted

"Came in a timely manner and looks the color on the
website!
"


Rating 10/10
5/5
modified review posted

"Nice, plush rug. Great quality."


Rating 10/10
5/5
modified review posted

"RugsUSA never disappoints! Great to work with, quality products and always arrives on time- highly recommend!"


Rating 10/10
5/5
modified review posted

"Came quick and the rug was as expected on the picture!!"


Rating 10/10
5/5
modified review posted

"no issue with order - easy to place and delivered very quickly - looked great - just like in picture - and was best price I could find on web - very happy!"


Rating 10/10
5/5
modified review posted

"Great, quality product that ships quickly."


Rating 4/10
2/5
modified review posted

"The rug I ordered arrived in a completely torn package, with the rug exposed and stained. While RugsUSA did allow me to return the item eventually, their customer service and returns process is so incredibly bad that it would almost be easier to cut your losses and sell a defective item on craigslist instead. This is even more sad when you consider that there are only 3 or 4 dozen employees in the entire company. If you call their customer support number during business hours, you'll sit on hold for 20 minutes only to be interrupted by a recording, telling you that you've called them outside of business hours, and then they disconnect you. Their live chat support (via their website) is always offline, and it takes them days to respond to an email. Incredible."


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Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,877 merchant members.