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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.98/10 6.98/10
    Chance of future purchase: Rating 5.52/10 5.52/10
    Shipping & packaging: Rating 6.20/10 6.20/10
    Customer service: Rating 3.91/10 3.91/10
    Return/Replacement policy: Rating 2.66/10 2.66/10

15,781 Customer Reviews

Rating 10/10
5/5
modified review posted

"Expected oval rugs but got square edged instead. Not as thick as I thought they shoul be, but once on my country kitchen floor, I really like them."


Rating 2/10
1/5
modified review posted

"The color of the actual rug was not even near the color of the picture or the description. It was not red, it was quite pinkish/purplish. Now I have to spend $80 to return it! What a rip-off! I'm very unhappy and will not be purchasing any more rugs from RugsUSA."


Rating 10/10
5/5
modified review posted

"Very happy with rug. Easy transaction and quick delivery."


Rating 10/10
5/5
modified review posted

"Rugs USA has great prices, advanced and accurate search options, and fast delivery. The colors of the rug I ordered looked like the picture on the website. I especially loved how easy it was to navigate the website and narrow my search."


Rating 10/10
5/5
modified review posted

"The rug that I ordered looked much better when it arrived, than it looked in the picture. The picture didn't capture its dimensional depth or its varying height.
I am very satisfied!!
"


Rating 10/10
5/5
modified review posted

"Rugs USA delivered rapidly, and the rug was exactly as stated or shown. I was pleased with this order and would definitely order from them again."


Rating 10/10
5/5
modified review posted

"This was not my first purchase from rugs USA. They are so reasonable, and colors exactly as shown. My decorator even wants to know where I got them, she was very impressed in both cost and quality.
We will continue to make this our store for rugs!
"


Rating 10/10
5/5
modified review posted

"The quality of the rug, the price, and the very quick shipment and delivery made me a very happy customer!"


Rating 2/10
1/5
modified review posted

"ordered about a month ago and it still has not shipped"


Rating 10/10
5/5
modified review posted

"Good quality rug with fast delivery service. All over good experience!"


Rating 10/10
5/5
modified review posted

"We really like the rug, and it was shipped quickly. Great selection and fast service! "


Rating 10/10
5/5
modified review posted

"No troubles....arrived quickly...the train rug looks amazing in my sons bathroom..the colors are bright and great qualitity!
"


Rating 10/10
5/5
modified review posted

"Beautiful rug; delivered quickly and in perfect condition. Looks better than i did on-line."


Rating 8/10
4/5
modified review posted

"The rug is what we needed; I wish I'd known there was (subdued) purple and (subdued) peach across the rug. Overall, it looks good in a boy's room and doesn't look feminine, but I was surprised there weren't predominantly blue and greys, as I expected "


Rating 10/10
5/5
modified review posted

"Gorgeous gorgeous rug and I still can't believe the price!!! My husband wants another rug just like it already. It's incredibly plush and soft!"


Rugs USA is a Merchant Member! Learn more

Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,857 merchant members.