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"Totally unsatisfactory. Cancelled my order within 11 hours but rugs were sent anyway, had to return them. Website did not reflect the status of my orders accurately. Would never order from this com"
"I have NOT received my shipment yet. Could you please let me know when it will arrive. Thanks,Jen Gastenveld"
"HORRIBLE customer service, could NEVER get the status of my rugs. After OVER a month of no rugs and no answers I canceled ALL 3 of my rug purchases and ordered from Overstock.com...received those rugs within 5 days!"
"You guys charged my credit card 3 weeks ago and have yet to ship my rug. I have contacted customer service 3 times now with no response on the update and again I was still charged. Apparently my rug was the last one and defective and even though I was charged, I was not contacted and now its on backorder. I am still waiting for them to call me back with an update. "
"This rug is absolutely beautiful. It is very nice quality and exactly what I was looking for. It arrived earlier than the estimated time. I'm very happy with this purchase. "
"This is my third order from RugsUSA. They have exceeded my expectations. I will definitely order from here again. This last time, there was a flaw on my rug. I contacted them with a picture of the flaw. They took care of the problem immediately and sent out another rug. These rugs are good quality. The first one has already lasted several years with no sign of wear. A great company with affordable prices!"
"Very satisfied with my purchase, price and delivery. Website could use an update to include more useful, user-friendly filters--the 3x5-4x6 range is too broad, for example. I'd like to see a slider function that I can refine and adjust to generate my search results to meet my specific needs."
"Fast shipping and great product!!"
"The rug I ordered arrived on time and it looks amazing :) I will buy another rug again soon."
"Love my rug, it was very easy to order and it arrived quickly"
"I ordered three rugs from RugsUSA and couldn't be more pleased with the quality of all three. I will be shopping at RugsUSA again in the future!"
"we still haven't received it!!!"
"I changed my mind on the rug, bought another and then changed my mind again. The sales reps were so patient and helped me cancel my orders. I appreciate their help and also dealing with my indecisiveness. "
"I love the lime green rug that I ordered from you. It is larger than I imagined, but will work fine. I let it air out for 24 hours to get any factory smells out and it is lovely."
"I love my rug I received from Rugs USA. I thought it was easy to order, didn't take long to receive and I got a wonderful deal. I would definitely recommend them and buy from again. "
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