We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA Rugs USA Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.10/10 8.10/10
    Chance of future purchase: Rating 7.76/10 7.76/10
    Shipping & packaging: Rating 8.07/10 8.07/10
    Customer service: Rating 6.44/10 6.44/10
    Return/Replacement policy: Rating 5.04/10 5.04/10

21,252 Customer Reviews

Rating 10/10
5/5
modified review posted

"Very prompt delivery, excellent quality. This is my fifth rug purchase from RugsUSA and would highly recommend to friends and family! "


Rating 4/10
2/5
modified review posted

"When I checked out my order totalled approximately $200.00 but the final bill that was charged on my credit card was approx $500.00. The sent an email stating the refund was put back on my credit card, but when I got my statement, it wasn't. I sent another email and they said again the refund will be back on my credit card. I'll be checking to make sure!"


Rating 4/10
2/5
modified review posted

"We received the rug which is fantastic but we did not receive the under pad which was ordered and paid for. "

modified review Rep reply posted Apr-23-2015

rugsusa, Rugs USA rep has responded

“Hello valued customer,

We apologize for any inconvenience this event may have caused. The status of your rug pad according to FedEx was unsuccessful in delivery due to incorrect address. Therefore, we have submitted for your refund. Please feel free to contact me should you have any questions, have a wonderful day.

Noemi
Customer Relations
noemi@rugsusa.com”


Rating 10/10
5/5
modified review posted

"Timely shipping & refund received on Mat"


Rating 10/10
5/5
modified review posted

"I am so very pleased with my rug! I was worried about the quality because the price was so low. Needless to say, I was thrilled!! It is soft, thick and the colors are just as they look in the picture. I am actually searching now for a second rig to buy for my living room! "


Rating 10/10
5/5
modified review posted

"Customer service was rsponsive and professional. Rug is beautiful with vibrant colors"


Rating 10/10
5/5
modified review posted

"Amazing deal. Great quality. Highly recommend!"


Rating 10/10
5/5
modified review posted

"Excellent quality Product for a desirable price! Will be ordering again for sure from Rugs USA."


Rating 10/10
5/5
modified review posted

"Love my rug! Fast shipping, great product! Thank you! "


Rating 10/10
5/5
modified review posted

"Great service,delivery,price and quality. "


Rating 10/10
5/5
modified review posted

"Great service
Great colors
Love my rug
"


Rating 2/10
1/5
modified review posted

"Still trying to figure out return process for the defective rug. I will have to dispute this with my cc company unless you guys resolve"


Rating 8/10
4/5
modified review posted

"Great quality. Fast shipping. Lots of shedding but they say that will happen. Very please and it looks great! Thanks"


Rating 10/10
5/5
modified review posted

"The rug is beautiful, shipped quickly, and was a great price.
I got it for my daughters room and we both love it
"


Rating 8/10
4/5
modified review posted

"A good, but not great experience. Website isn't super easy to use. Returns are a pain and take a long time to refund the $. I'd shop again, but cautiously."


Share Rugs USA's store rating

Rugs USA is a Merchant Member! Learn more

Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,855 merchant members.