We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Rugs USA
  • Rugs USA Rugs USA Elite Status
    • ADDRESS
      8 Santa Fe Way
      Cranbury, NJ US
      08512
    •  
    • BUSINESS HOURS
      Monday through Friday 9:00 am-11:00 pm EST. Saturdays 10:00 am - 5:00 pm.
      GENERAL PHONE
      609-447-4515
      FAX
      800-681-8138
    • SUPPORT EMAIL
      info@rugsusa.com
      SUPPORT PHONE
      609-447-4515

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • checkmark icon Apple Pay
    • checkmark icon PayPal

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.24/10 9.24/10
    Chance of future purchase: Rating 9.39/10 9.39/10
    Shipping & packaging: Rating 3.33/10 3.33/10
    Customer service: Rating 9.04/10 9.04/10
    Return/Replacement policy: Rating 2.95/10 2.95/10
Voice your opinion! Review Rugs USA by clicking a star below.
No Avatar

Verified Customer
Rating 2/10
1/5
2017-09-23

Lacking friendly, beneficial customer service.

"I was told my rug was shipped. Never received it, and then when I called it was out of stock, so I was refunded without the Labor Day sale price when I came back to re order the rug.. I didn't want a refund I wanted the rug. I was put on hold by customer service and then hung up on, tried to call back 4 different times that day. I was placed on hold and hung up on each time, without even being able to talk to someone after the fist girl placed me on hold, and then disconnected the call. I am very disarrified with my experience but wanted the rug so regardless you still received the sale, although I had to alter the size I originally ordered and didn't get the original sale price I first purchased it with."


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-23

Great variety for great prices!

"was able to find many variety of rugs for the prices I wanted"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-23

Thumbs up

"Great selection and prices."


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-23

Can't wait for my new rug! :)

"Site was easy to use and price point seemed acceptable. Excited to see if the quality is there, too!"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-23

"Great Prices and Great Quality"


No Avatar

Verified Customer
Rating 8/10
4/5
2017-09-23

"I would have liked to talk to customer service to use a promotion code, but didn't see a "contact us" offered anywhere on the web site. :("


No Avatar

Verified Customer
Rating 6/10
3/5
2017-09-23

HOW

"how can i rate it if i havent received the product yet?????????????????????"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-23

Smooth and Easy

"A quick and easy experience."


No Avatar

Verified Customer
Rating 8/10
4/5
2017-09-23

Coupon Confusion

"I created a new account and received the 10% welcome coupon. However, it would not let me use it. I don't understand why, and that was disappointing. I'm excited to see the product."


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-23

bated breath

"This is my first purchase with RugUSA and I am ordering from outside of the USA with no intention of a return! Hoping for the best!!!"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-23

"Great company Good products for great prices!"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-23

"Happy with price so far "


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-23

great rugs fast

"I always have good service with this company."


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-23

Solid rugs at really good prices

"I bought a rug a few weeks ago, and I'm pleased with the quality and overall look. Just bought one more rug and look forward to another easy delivery. RugsUSA is now my go-to resource for rugs; there's no reason to check anywhere else first when the prices here are so competitive. Keep up the good work!"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-23

Quality and affordability

"Quick and easy shopping with great pricing and lots of options. "


Learn about Our Reviews

Share Rugs USA's store rating

Rugs USA is a Merchant Member! Learn more

Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,434 merchant members.