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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA Rugs USA Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.10/10 8.10/10
    Chance of future purchase: Rating 7.78/10 7.78/10
    Shipping & packaging: Rating 8.06/10 8.06/10
    Customer service: Rating 6.57/10 6.57/10
    Return/Replacement policy: Rating 5.21/10 5.21/10

20,854 Customer Reviews

Rating 10/10
5/5
modified review posted

"We where pleased with the rig when we received it."


Rating 10/10
5/5
modified review posted

"The rug came in quicker than anticipated. It was nice just like the picture except the colors were not as vivid. I will come back in the future."


Rating 10/10
5/5
modified review posted

"Quick, easy service and wonderful, soft rug! Great for the space where our family hangs out most."


Rating 2/10
1/5
modified review posted

"The order has only been partially filled. Product 200MJSM08A-5076 (gold) - Symphony Ikat is on back order with no known estimated date"


Rating 10/10
5/5
modified review posted

"Haven't opened rugs yet but they took care of everything and shipping was super fast!"


Rating 10/10
5/5
modified review posted

"Little bit of a shipping issue...nothing big. Overall very satisfied!"


Rating 10/10
5/5
modified review posted

"Loved my rugs! Very much what I was hoping for!"


Rating 2/10
1/5
modified review posted

"I needed to return the rug. I filled out the return form and never heard back in how to send it back. Customer service was called twice about the matter and both times they were unprofessional and somwwhat rude."


Rating 10/10
5/5
modified review posted

"Excellent service ordered on Monday rug came Tuesday and 70% off and I am very pleased with the product. "


Rating 2/10
1/5
modified review posted

"WAITED 3 WEEKS FOR RUG TO BE DELIVERED ONLY TO GET A CALL THREE WEEKS LATER THAT THE RUG WAS OUT OF STOCK AND MY ORDER WAS CANCELLED. "


Rating 10/10
5/5
modified review posted

"The rug is very high quality and beautiful. Shipping was very quick. Couldn't ask for more."


Rating 10/10
5/5
modified review posted

"Beautiful rug. Much more than we had imagined and an excellent price! Will continue to shop with Rugs USA from now on. No need to browse the web for best price with great quality.......we found it at Rugs USA."


Rating 10/10
5/5
modified review posted

"Fantastic rug - super fast shipping"


Rating 8/10
4/5
modified review posted

"I purchased two rugs (same pattern; one black; one brown) for my teenage son's room and the guest room to go over hardwood floors. They are the best price I could find anywhere for this large size. I read the reviews beforehand and knew that they would be somewhat thin and they are. They are not plush and cushiony. But still well worth the money. These rugs are solid color, but they have a textured pattern to them, which gives them a bit of interest/design (so they are not completely plain). My only complaint is that it took about two weeks or more for them to arrive. And there is no tracking info provided, so we did not know when to expect them. But they did come and I am glad that I purchased them."


Rating 10/10
5/5
modified review posted

"Great opportunities to pick up fine quality rugs for very very reasonable prices"


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Rugs USA is a Merchant Member! Learn more

Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,837 merchant members.