We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Rugs USA

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.40/10 7.40/10
    Chance of future purchase: Rating 5.73/10 5.73/10
    Shipping & packaging: Rating 6.11/10 6.11/10
    Customer service: Rating 4.04/10 4.04/10
    Return/Replacement policy: Rating 3.21/10 3.21/10

26,730 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-02-06

Recommended indeed!

"Purchased a shag rug for my wife for Christmas. Complete hit!! Rug was not perfect, but great price and wife was super happy with the shag. I recommend RugsUSA."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-02-05

"This is the second time I've gotten rugs from Rugs USA . I was very pleased with the rug ,the service and delivery. They have been a good company to deal with."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-02-04

A Birthday present

"I bought the rug for my daughter's new house. She painted her walls gray and bought a gray couch so the Turquoise Rug was a nice pop of color. "


No Avatar

Verified Customer
Rating 2/10
1/5
2016-02-04

Never again!,,

"Refer to the earlier review"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-02-04

"the rug is what i expected so am very satisfied and got it sooner then i thought in spite of the bad weather."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-02-04

Great value

"I'm very happy with my rug purchase. The rug is very pretty and the price was amazing!! "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-02-04

PERFECTLY COZY

"loved it, speedy delivery and a perfect rug for my daughters room. "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-02-03

Love this place!

"I have ordered from here a few times and am always very satisfied."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-02-02

Fast and fabulous!

"Rugs USA has the fastest order and delivery service and I love the rug! After shopping around for a couple of months, I found their prices were the best anywhere. "


No Avatar

Verified Customer
Rating 2/10
1/5
2016-02-02

Terrible Service

"I ordered a rug from Rugs USA over a month ago. It still have not received it, even though they told me that it shipped two weeks ago. I have emailed them over a dozen times and only received two responses back, usually days later. Two weeks ago they told me that the rug had shipped, but they have ignored all of my subsequent emails asking for a tracking number, and their website still says it hasn't shipped. I have no idea if I am ever even going to get my rug and I can't get into contact with anyone there to find out any information about it!"


No Avatar

Verified Customer
Rating 2/10
1/5
2016-02-01

Still has not delivered

"We are still waiting to see these rugs..."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-02-01

Oh SO Happy

"Great Rug, Great Price, Exceptional Delivery!"


No Avatar

Verified Customer
Rating 4/10
2/5
2016-02-01

Rug not high pile after all

"The rug was delivered to my door, but it was not what I was expecting. I thought it was advertised as high pile, which it was not. "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-02-01

Dust swept under the rug!

"I ordered my leather shag rug, and it arrived the following week (it seemed like three days later, but I think it was 8. It arrived very well packed, rolled into plastic wrap with a plastic sheet over it, AND the packaging plastic over that. I felt very comfortable with it. There was very little wasted to dispose of and the rug rolled out very easily and looks fantastic. I'll recommend Rugs USA to others looking for great rugs...and did I mention the price was great. I had trouble deciding on which rug to get as I was between a couple choices. I almost got them all (but I'm on a budget)! Fortunately, I'm also helping a friend furnish his new house and he'll be using Rugs USA for his place. He's already bought one for the living room!"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-02-01

Perfect Rug Perfect Price Perfect Service

"So easy to pick out a rug and order it. The price was amazing and the delivery a day earlier then expected. What a great way to shop and get exactly what you want!"


Ratings Calculation Change


Share Rugs USA's store rating

Rugs USA is a Merchant Member! Learn more

Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 2,633 merchant members.