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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.05/10 7.05/10
    Chance of future purchase: Rating 5.16/10 5.16/10
    Shipping & packaging: Rating 5.94/10 5.94/10
    Customer service: Rating 3.82/10 3.82/10
    Return/Replacement policy: Rating 2.23/10 2.23/10

17,211 Customer Reviews

Rating 10/10
5/5
modified review posted

"I ordered 3 rugs and rug pads. They were shipped quickly (I received them 2 days after ordering!) and they are well made as far as I can tell. My only issue is that one of them is still a little curled at the edges, which has caused me to trip, but it's not a huge problem."


Rating 2/10
1/5
modified review posted

"Never received tracking information. Had to call several times to find out information and was told order was still processing. Called back a final time and was told order was cancelled. Never received emails or updates, had to call on my own to check on order."


Rating 10/10
5/5
modified review posted

"All good, no issues with the product or delivery."


Rating 2/10
1/5
modified review posted

"Returned both items, rug and pad due to poor quality. "


Rating 10/10
5/5
modified review posted

"A good value, great looking rug at an excellent price! Easy ordering and rug was delivered quick. What more could you ask for?"


Rating 10/10
5/5
modified review posted

"It's lovely! We are very satisfied with our purchase.
"


Rating 10/10
5/5
modified review posted

"quick shipping and great product for the price."


Rating 8/10
4/5
modified review posted

"My new rug is lovely. It took a bit to order it online, but once I got the hang of it everything went well. "


Rating 10/10
5/5
modified review posted

"Rug is beautiful. Price was perfect!"


Rating 10/10
5/5
modified review posted

"Product was as described. the quality is good. Delivery prompt."


Rating 6/10
3/5
modified review posted

"Haven't received my refund yet for the return."


Rating 10/10
5/5
modified review posted

"Great rug at a great price!!"


Rating 10/10
5/5
modified review posted

"It is a beautiful rug, love it"


Rating 4/10
2/5
modified review posted

"No expected shipping date after 10 days of submitting order. Cancelled order due to no updated information."


Rating 10/10
5/5
modified review posted

"i bought this rug color red and i love it!"


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Rugs USA is a merchant member
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