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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.09/10 8.09/10
    Chance of future purchase: Rating 7.86/10 7.86/10
    Shipping & packaging: Rating 8.22/10 8.22/10
    Customer service: Rating 6.62/10 6.62/10
    Return/Replacement policy: Rating 5.33/10 5.33/10

21,784 Customer Reviews

Rating 10/10
5/5
modified review posted

"Delivery was quick, with no hassles."


Rating 10/10
5/5
modified review posted

"UPS was days late delivering but the rug was worth it. Great price and I love the rug"


Rating 10/10
5/5
modified review posted

"Rug was beautiful and arrived quickly."


Rating 8/10
4/5
modified review posted

"Love the rug. Hate the over priced non cushy padding. And I use the term padding loosely as it offers none! But love the rug!!"


Rating 8/10
4/5
modified review posted

"thought that shipping took a little long and did not hear anything about when it shipped"


Rating 10/10
5/5
modified review posted

"Very happy with the rug and good price."


Rating 10/10
5/5
modified review posted

"Never disappointed! Quick shipping, great quality. "


Rating 10/10
5/5
modified review posted

"Great phone customer service, quick delivery and what a bargain!"


Rating 2/10
1/5
modified review posted

"After 2 weeks of waiting for a delivery date, I called rugs usa and talked to a customer service rep who told me that the rug has been discontinued. I am very unsatisfied with the service rugs USA offered. "


Rating 10/10
5/5
modified review posted

"Very easy transactional process and very prompt delivery. I couldn't be happier with my experience."


Rating 10/10
5/5
modified review posted

"Love our new rug! Painless ordering process and super quick delivery! Great price as well..."


Rating 10/10
5/5
modified review posted

"I like it a lot cause my order came with no problem and the lady I talked to on the phone for the order explained the sizes to me when I asked her about the rugs. Plus I got a discount on the rugs. That fitted my budget just fine cause if they were the regular price I couldn't have got them."


Rating 10/10
5/5
modified review posted

"Very pleased with quality,sale price and prompt free delivery!"


Rating 10/10
5/5
modified review posted

"Good quality product. It did have an odor that I didn't like, but after it aired out a couple days, it is better."


Rating 10/10
5/5
modified review posted

"Delivery was prompt. Quality of rug is great. Appearance as
described. Very happy
"


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Rugs USA is a Merchant Member! Learn more

Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,835 merchant members.