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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.03/10 7.03/10
    Chance of future purchase: Rating 5.05/10 5.05/10
    Shipping & packaging: Rating 5.98/10 5.98/10
    Customer service: Rating 3.79/10 3.79/10
    Return/Replacement policy: Rating 2.17/10 2.17/10

17,679 Customer Reviews

Rating 10/10
5/5
modified review posted

"Everything came promptly and as described-thank you!"


Rating 10/10
5/5
modified review posted

"Quick and efficient. Excellent customer service
"


Rating 10/10
5/5
modified review posted

"Thanks for delivering on time and the product was as advertisied."


Rating 8/10
4/5
modified review posted

"Great price, super fast shipping. My only gripe is that the color was quite different than it was online, but that is a risk you take with online shopping and I still like the rug."


Rating 2/10
1/5
modified review posted

"I am still waiting on delivery of my rug. It has been close to a month now and have not received any notificationnof something being wrong."


Rating 10/10
5/5
modified review posted

"Quality was great and shipping was quick. Not delivered in a box, but the durability of the plastic protecting the rug was sufficient to protect it from the elements. Great discount too! Will shop again!"


Rating 10/10
5/5
modified review posted

"By far the best price for the same rug found at other sites. "


Rating 10/10
5/5
modified review posted

"Overall satisfied, quick shipping - great price. Decent quality"


Rating 10/10
5/5
modified review posted

"First I lucked up and found exactly what I was looking for on a fantastic sale. I assumed it would take a month to ship but I had the exact rug I ordered within a week! It is sisal so there is the expected "rope" smell but other than that it is perfect. I would definitely recommend Rug USA and I will use them again."


Rating 10/10
5/5
modified review posted

"Speedy delivery and exactly what I hoped for
"


Rating 8/10
4/5
modified review posted

"Price was great and shipping was quick. Cannot seem to get the glue smell out of the rug - that would be my only complaint."


Rating 8/10
4/5
modified review posted

"Experience was good but rugs were not high quality. Will need to return some of the rugs we bought."


Rating 10/10
5/5
modified review posted

"It came quickly and the price was perfect! "


Rating 10/10
5/5
modified review posted

"The rug arrived quickly and looks beautiful. I am happy with my purchase. "


Rating 10/10
5/5
modified review posted

"We love the look and feel of it. It's exactly what we were looking for. "


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Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,906 merchant members.