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  • Rugs USA Rugs USA Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-9:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.22/10 9.22/10
    Chance of future purchase: Rating 9.20/10 9.20/10
    Shipping & packaging: Rating 1.30/10 1.30/10
    Customer service: Rating 8.74/10 8.74/10
    Return/Replacement policy: Rating 0.31/10 0.31/10
No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-18

Great selections, high quality products

"Easy ordering, good prices"

This review was modified by hmarkan on January 20 2017 09:15:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-18

Great Website

"Everything was easy and I found what I wanted quickly and easily."

This review was modified by charlie-45282 on January 20 2017 09:15:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-18

NUMBER 1 RUGS

"i ordered one of your Jute rugs that I found from a Pinterest post. I'm in love with the rug. It is beautiful just what I was looking for, quality of this rug is amazing, color is just as described. Perfect rug in every way. So happy with my purchase. "

This review was modified by kitterkatter1 on January 20 2017 07:45:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-18

shaggy

"first and foremost, the price, it was unbeatable. all the savings will bring me back in the future. i can not wait to receive my rug"

This review was modified by shelleydrummond on January 20 2017 06:30:05 PM

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Verified Customer
Rating 10/10
5/5
2017-01-18

"Love my other rug I previously ordered! "

This review was modified by Armesjoni on January 20 2017 06:30:05 PM

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Verified Customer
Rating 10/10
5/5
2017-01-18

"The quality has been great... nice dense weave...I love them"

This review was modified by noble_baier on January 20 2017 05:00:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-18

Love these prices

"large variety, big breakdown of styles and great prices"

This review was modified by ceelady01 on January 20 2017 02:45:01 PM

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Verified Customer
Rating 2/10
1/5
2017-01-18

"I had a bad experience with the shipping. I ordered a rug, then never received anything for two weeks, even a notification via email. So I called multiple times, and I finally figured out that the rug I had ordered two weeks prior I was out of stock?... who knows how long I would've waited had I not called to check on it. I ordered another rug, hopefully it comes!! I like the look of the rugs and the prices are good, just haven't actually 'seen' anything good from the site."

This review was modified by Mackenziebroadhead23 on January 20 2017 02:00:03 PM

Rating 2/10
1/5
2017-01-18

Substandard

"Poor/disappointing quality, snail's pace customer support, and price does not reflect the value of the item. Will eat the cost to ship my items back and never shop rugsusa again. You DON'T get what you pay for here. Quality is on par with target, but rugs usa is a higher price. "

This review was modified by MaryRy on January 20 2017 01:45:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-18

"Was really surprised at the prices. Hope the rug looks as good in person as it does online!"

This review was modified by christine_bemis on January 20 2017 01:15:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-18

"Great rugs at great prices!"

This review was modified by Jennahleeciers on January 20 2017 12:45:02 PM

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Verified Customer
Rating 8/10
4/5
2017-01-18

Excited to receive my purchase!

"Just placed my order, very anxious to receive!
"

This review was modified by janeyakicic on January 20 2017 12:30:03 PM

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Verified Customer
Rating 10/10
5/5
2017-01-18

"Lovely products! looking forward to me purchase."

This review was modified by Kellyaustindavis on January 20 2017 12:00:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-18

Entryway rug

"found what i was looking for after searching images, which led me to your site"

This review was modified by gmc27 on January 20 2017 11:15:01 AM

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Verified Customer
Rating 10/10
5/5
2017-01-18

""

This review was modified by caroleehoff on January 20 2017 10:45:02 AM

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