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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.90/10 6.90/10
    Chance of future purchase: Rating 5.37/10 5.37/10
    Shipping & packaging: Rating 6.27/10 6.27/10
    Customer service: Rating 4.02/10 4.02/10
    Return/Replacement policy: Rating 2.50/10 2.50/10

23,196 Customer Reviews

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Verified Customer
Rating 10/10
5/5

"Best shopping experience ever! thank you ! "


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Verified Customer
Rating 10/10
5/5

" Love my new rug! It's better than I expected!"


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Verified Customer
Rating 10/10
5/5

"One of the items was a little slow to arrive, but overall happy with the experience. "


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Verified Customer
Rating 10/10
5/5

"Prompt Delivery, Excellent Prices and Quality."


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Verified Customer
Rating 10/10
5/5

"Very speedy delivery, and a beautiful rug!"


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Verified Customer
Rating 10/10
5/5

"I was very satisfied with my order!"


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Verified Customer
Rating 10/10
5/5

"Great experience! Will use RUGS USA again."


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Verified Customer
Rating 10/10
5/5

"Great service, fast delivery."


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Verified Customer
Rating 2/10
1/5

"I was impressed with the prices, selection, and website of Rugs Usa. However, more than 3 weeks later my rug has not arrived. Supposedly lost in shipping but no one has moved to replace it or address the issue so i am stuck waiting unless I want to put out cash to buy another one."


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Verified Customer
Rating 10/10
5/5

"Loved rug! Very easy process."


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Verified Customer
Rating 10/10
5/5

"Great quality product, also excellent customer service as far detail description on the rug and on the time frame when you will receive your merchandise"


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Verified Customer
Rating 10/10
5/5

"Just what we were looking for!"


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Verified Customer
Rating 4/10
2/5

"The quality of the rugs was very good, considering the relatively low price. But for both my orders, I had to email or call Customer Service in order to be notified that my orders were shipped. This could be a coincidence, but it seems like a flaw in the delivery process."


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Verified Customer
Rating 10/10
5/5

"We were looking for a replacement rug for our outdoor deck. I liked being able to find a 14 foot rug. It fits the area better than our previous rug. Was delivered to our door in a few days. No surprises. Pleased with the value."


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Verified Customer
Rating 2/10
1/5

"The color and design of the carpet are Awesome! However, when I unrolled the carpet it had "ripples" in it. I thought that is just needed some time to be walked on and flatten out. Two weeks later the ripples are getting worse.

Also, my $10 coupon did not credit to my account.

I have ordered rugs online before from two other places and have not had this problem with them. (I ordered them one year ago and they still look great.)

Very disappointed....
"


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Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 2,715 merchant members.