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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA Rugs USA Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.04/10 8.04/10
    Chance of future purchase: Rating 7.39/10 7.39/10
    Shipping & packaging: Rating 7.65/10 7.65/10
    Customer service: Rating 6.08/10 6.08/10
    Return/Replacement policy: Rating 4.54/10 4.54/10

20,256 Customer Reviews

Rating 10/10
5/5
modified review posted

"My first buy through RugsUSA and I hope not my last. Very happy with my purchase. Thank you!
"


Rating 2/10
1/5
modified review posted

"I have shopped with RUGSUSA previously and have had good experiences. However, the purchased rug was refunded without an explanation. "


Rating 4/10
2/5
modified review posted

"There are flaws in the rug that I am very disappointed about. I have take pictures of them. I love the colors but not happy with the product."


Rating 10/10
5/5
modified review posted

"Very satisfied my rug is very nice "


Rating 10/10
5/5
modified review posted

"Beautiful color, true to image online. Great price, free shipping and no sales tax. We are very pleased and will shop RugsUSA again. "


Rating 10/10
5/5
modified review posted

"Well packaged, delivered on time at a great price! I'm very happy with my purchase and will use Rugs USA again."


Rating 10/10
5/5
modified review posted

"Great pricing, fast shipping. Thumbs up"


Rating 10/10
5/5
modified review posted

"I am very satisfied with my rug. It arrived very quickly! The price was right too!"


Rating 10/10
5/5
modified review posted

"The rug was delivered in a timely fashion. Quality was great. I will order from Rugs USA again!"


Rating 10/10
5/5
modified review posted

"There was a problem getting the wrong carpet but everything was resolved. Olga Huerta"


Rating 8/10
4/5
modified review posted

"The shipping was free...that was great. The rug is pretty but I wish it would have been a thicker denser weave. It is a bit thin and it sheds a TON! I have to empty the vacuum bag every time I vacuum it. I hope that this tapers off over time.
Over all the rug is very soft and cozy and I am happy with it despite those two things I mentioned above.
"


Rating 2/10
1/5
modified review posted

"Ordered a pink flokati and they shipped me a brown flokati. Customer service was contacted and they did not seem to care. I returned the flokati and asked for them to send the one I ordered. They did not. I had to open a case with paypal to be refunded my money. I was extremely disappointed on how RugsUSA handled the situation. "


Rating 10/10
5/5
modified review posted

"Delivered on time, good price and good quality!"


Rating 10/10
5/5
modified review posted

"I found what I was imagining on line;ordered it and it wa shipped on time and is beautiful and complimented my baby grand! will refer you anytime"


Rating 2/10
1/5
modified review posted

"I have yet to receive my order. It has been 21 days since my order was placed on Feb. 7th. On Feb. 18th I received a tracking # that doesn't work. I contacted Rugs USA on Feb. 25th & was told they would figure out what was going on & have yet to hear anything back. Won't be ordering through you again... "


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Rugs USA is a Merchant Member! Learn more

Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,888 merchant members.