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Ratings Rating
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Full Rating Profile
  • Rating 7.31/10 12,838 reviews

    7.31 / 100
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    Rugs USA is a merchant member
    Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,877 merchant members.
  • Rugs USA contact information

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing Rating 7.34/10 7.34/10
    Chance of future purchase: Rating 6.21/10 6.21/10
    Shipping & packaging: Rating 6.25/10 6.25/10
    Customer service: Rating 4.76/10 4.76/10
    Return/Replacement policy: Rating 3.90/10 3.90/10

All 12,843 Customer Reviews

Rating 10/105/5
modified review posted

"We were looking for a rug for our family room that was in a style that was somewhere between traditional and contemporary, not something we expected to find online. We found a contemporary rug of large leaf patterns in medium greens, light blues, tans, and browns that was exactly what we had in mind. The colors, style, and quality are exactly as represented by the photo on the website. We are very pleased with both the style and the price. We had our family over Sunday for a large family meal and everyone, even the grandchildren, commented on how much they liked it."



mbonomo's Avatar
RICHMOND VA
Rating 10/105/5
modified review posted

"I WAS VERY PLEASED WITH MY PURHCASE. THE ORDERING PROCESS WAS SO EASY AND THE DELIVERY TIME WAS QUICK."

Rating 10/105/5
modified review posted

"Delivered on time, good quality, and product was just as descibed ! "

Rating 8/104/5
modified review posted

"The rug was beautiful. My only complaint was that there were small stains on it, noticible on both the front on back, making me think the rug was a second on previously returned. "

Rating 4/102/5
modified review posted

"The picture on the website is misleading. This yellow rug is like a neon-y highlighter color. Not the one pictured. I just don't want to go through the hassle of returning. Dissappointed.."

Rating 10/105/5
modified review posted

"The colors were great for our decor - medium gray and off white. Soft underfoot. Rolled out great and laid flat quickly. Would recommend."

Rating 10/105/5
modified review posted

"I was very happy with the quality of the rug & the quick delivery. The price was reasonable too."

Rating 10/105/5
modified review posted

"Very pleased with the high quality and quick delivery!"

Rating 10/105/5
modified review posted

"Love this rug... True to color... Such a great website to order from ... Shipping is great too!"

Rating 10/105/5
modified review posted

"Color exactly what I was looking for. Quality seems to be very good. I ordered another one for the sitting area on our patio. The first one is for under our outside table. I really hope they hold up well, because I love how the rugs made our patio feel more like an outside room."

Rating 10/105/5
modified review posted

"It was exactly what I had hoped for."

Rating 10/105/5
modified review posted

"could not have been better, extremely pleased"

Rating 10/105/5
modified review posted

"Beautiful rug. Good quality On time delivery. Very satisfied!"

Rating 8/104/5
modified review posted

"I ordered two items but I only received one tracking email for both items which were shipped separately. I feel RugUSA could do better in assuring customers that their items are on the way. "

Rating 10/105/5
modified review posted

"Great quality and fast delivery!"