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Stores > Rugs USA

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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA Rugs USA Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.61/10 8.61/10
    Chance of future purchase: Rating 8.88/10 8.88/10
    Shipping & packaging: Rating 6.28/10 6.28/10
    Customer service: Rating 7.72/10 7.72/10
    Return/Replacement policy: Rating 3.40/10 3.40/10

27,804 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-25

Rugs USA is Great!!

"This will be my 6th (I think!) rug purchased from Rugs USA! They are my go-to for great rugs at great prices."


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Verified Customer
Rating 6/10
3/5
2016-05-25

Where's my discount?

"Your email ad said 70% plus 20% discount. The price on the rug was $38 and that is what I was charged. The rug hasn't arrived yet, so I can't review it."


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Verified Customer
Rating 10/10
5/5
2016-05-25

Rugs

"Nice rugs. I ordered 2 more."


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Verified Customer
Rating 8/10
4/5
2016-05-25

Convenient Site`

"Website is very easy to use. Thank you!"


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Verified Customer
Rating 8/10
4/5
2016-05-25

so fun

"It was great. My only complaint is that there is so much out of stock, particularly runners. But I love all the cool rugs!"


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Verified Customer
Rating 8/10
4/5
2016-05-25

me me me

"I love all my rugs.... all for me"


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Verified Customer
Rating 10/10
5/5
2016-05-25

Great site

"Easy to navigate and prices you can't beat."


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Verified Customer
Rating 10/10
5/5
2016-05-25

So far so good

"I haven't received the rug as of yet, but the website selection and pricing are excellent."


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Verified Customer
Rating 10/10
5/5
2016-05-25

Funkiest options!!

"Very easy to navigate the page. Love how you can sort by best sellers (by months) and by many more things. This is a real discount store too!"


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Verified Customer
Rating 8/10
4/5
2016-05-25

Almost

"It's taken me several weeks to choose an area rug for our living room--mainly because there are so many to choose from on RugsUSA within my budget. A good problem to have! I look forward to seeing the ones I picked out in person."


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Verified Customer
Rating 10/10
5/5
2016-05-25

Have a question- They get you an answer

"Talked with staff at USA about questions my wife and I had. They were able to answer all but one. Interesting that they called back in a few minutes with a response to the unanswered question. That is great. Can't wait to see my new rugs."


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Verified Customer
Rating 10/10
5/5
2016-05-25

Love RUGSUSA

"I love all my rugs I have bought from RugsUSA. My only complaint would be that sometimes I get them in 3 days and others I don't get for weeks without any notifications. They have a great variety for a decent price! I have ordered from other rug websites and ended up returning every single rug I have order. I never had an issue with Rugs Usa! I am very happy with my purchases!"


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Verified Customer
Rating 6/10
3/5
2016-05-25

"The website does not do a good job of holding parameters selected for search, and return shipping should be free"


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Verified Customer
Rating 10/10
5/5
2016-05-25

Transaction online smooth and love the coupon

"Purchased an area rug for my new place. The many 5 star reviews of the rug helped me build confidence to make the purchase. I got lucky because there was a coupon for Memorial day. Let's just hope the the rug meets my standards. Can't wait!"


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Verified Customer
Rating 10/10
5/5
2016-05-24

Easy Peasy

"Havent gotten the rugs yet but love the website. Love how you can see how it looks on the floor that is the catcher for me!"


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