We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.94/10 7.94/10
    Chance of future purchase: Rating 7.22/10 7.22/10
    Shipping & packaging: Rating 7.42/10 7.42/10
    Customer service: Rating 5.88/10 5.88/10
    Return/Replacement policy: Rating 4.10/10 4.10/10

19,662 Customer Reviews

Rating 10/10
5/5
modified review posted

"Website easy to navigate and submit orders. Timely delivery of rug. True to colors online. "


Rating 10/10
5/5
modified review posted

"Beautiful. Exactly what I wanted"


Rating 4/10
2/5
modified review posted

"Rug arrived damaged. Very Poor communication. In the end Rugs USA issued a refund thankfully but I really wanted the rug I ordered and am now back at square 1. (They refused to issue an exchange.) Just grateful I got my money back."


Rating 10/10
5/5
modified review posted

"Rugs were received timely and were beautiful."


Rating 10/10
5/5
modified review posted

"Great rugs at a great price. They were just as pictured. Great customer service, too."


Rating 10/10
5/5
modified review posted

"Good quality rug, great servive"


Rating 10/10
5/5
modified review posted

"great quality rug for our nursery. Thick and plush"


Rating 2/10
1/5
modified review posted

"Poor quality runner. Item wasn't exact measurements as stated. Company was very difficult to work with to rectify my order. "


Rating 10/10
5/5
modified review posted

"Rug arrived on time and was what I expected it to be. "


Rating 8/10
4/5
modified review posted

"Love Love Love my large rug, my smaller one is just ok. Not really the quality I would expect for the standard retail price, but with the discount it's ok. My only other thing would be to ship items together if they were ordered together esp if it is UPS as I have to be home."


Rating 8/10
4/5
modified review posted

"Great prices for great quality rugs! Loved the design and quality of the rug. We will be coming here now for our rugs, including the next one I am going to order here soon. "


Rating 10/10
5/5
modified review posted

"Love my rug. It was exactly what I wanted, very soft and thick. Great price. I'll defiantly consider buying from this site again. "


Rating 10/10
5/5
modified review posted

"Quick ship and rug arrived exactly as described. My daughter loves it!"


Rating 2/10
1/5
modified review posted

"I was so excited waiting for my rug to come and about a week or two after placing my order I got an email saying it was cancelled with no explanation at all :( very disappointing"


Rating 2/10
1/5
modified review posted

"I ordered a small rug on Rugs USA and it said that it would ship in 1-3 days. 6 business days after I ordered it, I called customer service only to find out that it's on backorder for up to two months. Although I got a great price on the rug, it's very frustrating to have to wait two months for it. It would have been nice if it had alerted me that the rug was on backorder before I ordered it."


Rugs USA is a Merchant Member! Learn more

Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,902 merchant members.