We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Rugs USA

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA Rugs USA Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.62/10 8.62/10
    Chance of future purchase: Rating 8.77/10 8.77/10
    Shipping & packaging: Rating 6.27/10 6.27/10
    Customer service: Rating 7.39/10 7.39/10
    Return/Replacement policy: Rating 3.68/10 3.68/10

27,500 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-02

"easy purchase, good prices."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-01

"The 5% added discount was most welcome!"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-01

Awesome!

"We loved the options we had and the costs of the rugs we chose! Fantastic site!"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-01

"Easy navigation on the website and I like that it recommends similar rugs. We chose one we had not yer found, but was recommended. "


No Avatar

Verified Customer
Rating 8/10
4/5
2016-05-01

"I would like to have contacted customer service but couldn't because it is Sunday afternoon. I expect online merchants to have wider availability."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-01

Always a great quality and value

"I have purchased several rugs from Rugs USA and have always had a great experience. The quality is excellent and always a great price. This time I bought the Eram Garden rug for our bedroom. It's a lovely soft blue and gray, and can be used indoors or outdoors...a bonus if you have dogs. I will be back for sure! "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-01

EASY!

"Love that these have free shipping and a ton to choose from!!"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-01

easy-mode

"Very simple, quick shopping experience. Found a fantastic deal on a great rug."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-30

fantastic

"great selection, unbelievable prices and easy to order. Free shipping, why go anywhere else."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-30

easy payment process

"purchasing part was easy."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-30

My obsession rug

"Couldn't find this rug anywhere for a decent price and I finally did!! Thank you Rug USA :) "


No Avatar

Verified Customer
Rating 8/10
4/5
2016-04-30

found you by mistake :-)

"So many choices, and the prices can't be beat! Especially the wool rugs!"


No Avatar

Verified Customer
Rating 8/10
4/5
2016-04-30

Bummer size selection

"I would have purchased several more rugs but the sizes I need are ALWAYS out of stock! "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-30

My Review

"Easy to navigate and use site"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-30

SEEMS LIKE A NICE WEBSITE

"SEEMS LIKE A NICE WEBSITE, HAVEN'T RECEIVED PRODUCT YET"


Ratings Calculation Change
Learn about Our Reviews

Share Rugs USA's store rating

Rugs USA is a Merchant Member! Learn more

Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,610 merchant members.