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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.99/10 7.99/10
    Chance of future purchase: Rating 7.63/10 7.63/10
    Shipping & packaging: Rating 7.96/10 7.96/10
    Customer service: Rating 6.15/10 6.15/10
    Return/Replacement policy: Rating 4.79/10 4.79/10

22,300 Customer Reviews

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Verified Customer
Rating 10/10
5/5

"Beautiful rug! Very soft. Was perfect for my daughter's room. Very happy with the purchase. "


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Verified Customer
Rating 10/10
5/5

"Delivered very quickly and reasonable price. Thanks!"


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Verified Customer
Rating 10/10
5/5

"The customer sevice representative was very patient, knowledgable and friendly while providing all of the information I needed to return the rug. The color just did mot work in my dining room."


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Verified Customer
Rating 10/10
5/5

"Delivery was quick for the rug I ordered. I also ordered a rug pad, but it was on back order. It ended up coming shortly after. So not a very long wait. Overall good experience."


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Verified Customer
Rating 10/10
5/5

"Comfortable rug. Disaster of not being delivered was averted as roommate was home to receive. "


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Verified Customer
Rating 10/10
5/5

"This order went very smoothly and we are very happy with the rug. "


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Verified Customer
Rating 10/10
5/5

"I wanted a rug for the deck that would dry quick after a rain. This rug exceeded my expectations!"


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Verified Customer
Rating 10/10
5/5

"Absolutely happy with my purchase from Rugs USA. Awesome rug!"


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Verified Customer
Rating 2/10
1/5

"They charged me but did not ship; when i called they said they were out of stock; then they cancelled the order and did not refund; it took me two calls to get the refund. "


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Verified Customer
Rating 8/10
4/5

"I like the rug and the price was reasonable, but the delivery seemed to take a long time!"


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Verified Customer
Rating 10/10
5/5

"Good service...quality of rug was very good!!!"


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Verified Customer
Rating 10/10
5/5

"i love this rug!! it went great with my sons nautical theme!! it came exactly as i expected!! good quality!!"


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Verified Customer
Rating 10/10
5/5

"I absolutely love my beautiful rugs, the color is very striking , they look great on my decks, I couldn't be happier with the quality of the rugs. "


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Verified Customer
Rating 8/10
4/5

"smaller than expected but nice quality."


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Verified Customer
Rating 10/10
5/5

"I love the rug I received! Great quality for an amazing price! The rug arrived well packaged and quickly. This wasn't my first purchase from Rugs USA and it won't be my last."


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Rugs USA is a Merchant Member! Learn more

Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,850 merchant members.