Rugs USA Reviews - rugsusa.com Ratings at ResellerRatings

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rugsusa.com

Home & Garden

Rating 7.89/10 3,517 reviews

7.89/100
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Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,985 merchant members.
 

All Customer Reviews (3,519)


Rating 10/10 5/5
modified review posted Jun-17-2013

"Great rug for a great price"

Rating 10/10 5/5
modified review posted Jun-17-2013

"The order shipped fairly quickly and I am delighted with both of my new rugs. "

Rating 10/10 5/5
modified review posted Jun-17-2013

"IT WAS A GOOD EXPERIENCE. CARPET WAS GOOD AND CUSTOMER SERVICE IS GOOD TOO. OVERALL EXPERIENCE WAS GOOD."

Rating 8/10 4/5
modified review posted Jun-17-2013

"Rugs are great and shipping was timely. However they shipped to my billing address and not the shipping address I provided, which was annoying, because that is not where I live, and to avoid dealing with a UPS nightmare, I drove and picked them up myself."

Rating 2/10 1/5
modified review posted Jun-17-2013

"I haven't even received my order yet...it's been almost a month and it hasn't even shipped."

Rating 10/10 5/5
modified review posted Jun-17-2013

"Best deal of the year! Design is awesome, color is perfect, quality is 100%. The grey is a slight bit different than the photo....but it is still a true grey. Will definitely be back to RugsUSA to purchase my next rug!! Plus free shipping....can't find deals like this anywhere else."

Rating 2/10 1/5
modified review posted Jun-17-2013

"I was satisfied until I spoke to a customer service rep from this company...let's just say she shouldn't be a customer rep. anywhere. I will not be back because of her, which is a shame since I deal with a lot of people that would be interested in something like this company. This was my first and my last time I will ever order from this company."

Rating 10/10 5/5
modified review posted Jun-17-2013

"The rug arrived quickly and was just as pictured."

Rating 10/10 5/5
modified review posted Jun-17-2013

"I am very pleased with the rug! Great color and texture for our playroom."

Rating 10/10 5/5
modified review posted Jun-17-2013

"Great! I got my rug sooner than expected and it's a great rug."

Rating 10/10 5/5
modified review posted Jun-17-2013

"I love our new rug. Everything was perfect from the minute we ordered until it arrived."

Rating 10/10 5/5
modified review posted Jun-17-2013

"Fills a big hole on my covered patio with a well made and very attractive braided rug."

Rating 4/10 2/5
modified review posted Jun-17-2013

"I was very satisfied with everything except one of the chair pads. The lace tie had a white spot on it. I will be calling customer svc when I have a chance to see if the can mail me one replacement tie unless you can take care of this for me. I may be reached at 603-598-1541. Thank you."

Rating 10/10 5/5
modified review posted Jun-17-2013

"We ve been very happy with our rug. The colors are the same as they are in the picture, and it was delivered very quickly. I would definitely shop here for our next rug purchase. "

Rating 2/10 1/5
modified review posted Jun-17-2013

"I ordered two rugs and two rug pads, and the pads came in the set time, but was notified the rugs were on back order, this was not specified on the website when I made the order, if it were I would never have ordered them. I called and asked customer service if there was anything they could do and said that it was not specified that the rugs were on back order, she said it was, so I went back on the site and mock ordered the same rugs, and it did not say anything about back order. I was not offered a better deal or any way to fix the misleading information and was made to feel like it was my problem. Terrible experience. I will not order from rugs USA again. "

 
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