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"Great rug for a great price"
"The order shipped fairly quickly and I am delighted with both of my new rugs. "
"IT WAS A GOOD EXPERIENCE. CARPET WAS GOOD AND CUSTOMER SERVICE IS GOOD TOO. OVERALL EXPERIENCE WAS GOOD."
"Rugs are great and shipping was timely. However they shipped to my billing address and not the shipping address I provided, which was annoying, because that is not where I live, and to avoid dealing with a UPS nightmare, I drove and picked them up myself."
"I haven't even received my order yet...it's been almost a month and it hasn't even shipped."
"Best deal of the year! Design is awesome, color is perfect, quality is 100%. The grey is a slight bit different than the photo....but it is still a true grey. Will definitely be back to RugsUSA to purchase my next rug!! Plus free shipping....can't find deals like this anywhere else."
"I was satisfied until I spoke to a customer service rep from this company...let's just say she shouldn't be a customer rep. anywhere. I will not be back because of her, which is a shame since I deal with a lot of people that would be interested in something like this company. This was my first and my last time I will ever order from this company."
"The rug arrived quickly and was just as pictured."
"I am very pleased with the rug! Great color and texture for our playroom."
"Great! I got my rug sooner than expected and it's a great rug."
"I love our new rug. Everything was perfect from the minute we ordered until it arrived."
"Fills a big hole on my covered patio with a well made and very attractive braided rug."
"I was very satisfied with everything except one of the chair pads. The lace tie had a white spot on it. I will be calling customer svc when I have a chance to see if the can mail me one replacement tie unless you can take care of this for me. I may be reached at 603-598-1541. Thank you."
"We ve been very happy with our rug. The colors are the same as they are in the picture, and it was delivered very quickly. I would definitely shop here for our next rug purchase. "
"I ordered two rugs and two rug pads, and the pads came in the set time, but was notified the rugs were on back order, this was not specified on the website when I made the order, if it were I would never have ordered them. I called and asked customer service if there was anything they could do and said that it was not specified that the rugs were on back order, she said it was, so I went back on the site and mock ordered the same rugs, and it did not say anything about back order. I was not offered a better deal or any way to fix the misleading information and was made to feel like it was my problem. Terrible experience. I will not order from rugs USA again. "
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