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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.03/10 7.03/10
    Chance of future purchase: Rating 5.26/10 5.26/10
    Shipping & packaging: Rating 5.89/10 5.89/10
    Customer service: Rating 3.82/10 3.82/10
    Return/Replacement policy: Rating 2.45/10 2.45/10

17,029 Customer Reviews

Rating 2/10
1/5
modified review posted

"We used a coupon code on their website and placed a large order. Rugsusa.com decided after the fact that they didn't want to give that discount for the rugs I purchased and canceled most of the items, reversed shipped on several, and then charged me full price on ones that were already delivered with out notifying me or authorizing the additional charge with me. I spent days and hours on the phone and they refused to refund the unauthorized charges unless I boxed up items I had ordered, received, and opened already and shipped them back.

They finally agreed to refund the charges once I heavily involved my credit card, and google (due to it being a trusted google store). Such poor customer service and a waste of time and resources over what unknown to me, had been a "glitch" in their system. Very disappointing since I had been a repeat customer and would have expected them to honor the price I was quoted and charged, the very least on the one rug I actually received.
"


Rating 8/10
4/5
modified review posted

"It was perfect for my daughter's room. The color, texture and the price of the rug were exactly what I was expecting. Thanks so much rug USA! I would recommend this item to everybody. "


Rating 10/10
5/5
modified review posted

"Service was quick. The rugs very beautiful. And the colors were very close to the images on my screen.
Thank you for a easy, successful shopping experience.
"


Rating 10/10
5/5
modified review posted

"Perfect play rug for our grandchildren. "


Rating 10/10
5/5
modified review posted

"Great price, quality product and fast delivery = a very happy customer!"


Rating 10/10
5/5
modified review posted

"Rug came within 3 days of ordering and was exactly the correct color from the internet. Decided not to use the pad and returning it was fairly easy."


Rating 10/10
5/5
modified review posted

"Fast deliver. Loved the rug!"


Rating 10/10
5/5
modified review posted

"I am so happy with my new rug. It is exactly what I wanted. I took a chance, bought it sight unseen and I am not disappointed."


Rating 10/10
5/5
modified review posted

"Beautiful rugs! They were just as described. We are very happy with them."


Rating 10/10
5/5
modified review posted

"Had a problem on the ordering screen (discount not applied) but called Customer Service and their rep was very helpful. Correctly the problem quickly ... can't ask for more than that!! Will certainly use them again when we need another rug ! Thank you!!"


Rating 10/10
5/5
modified review posted

"very fast delivery . My rug looks even better than on the picture!"


Rating 6/10
3/5
modified review posted

"The first rug I ordered was cancelled after two weeks and 3 calls from me saying, Why hasn't my rug shipped yet? Apparently, it was not in "good condition" to ship and they only had one of them. My second choice shipped quickly; I received it in under a week. I like it a lot. It's a good value for the price I paid, getting 70 percent t off with their fall sale. Yes, it sheds an there's a little wrinkle in the middle of the rug, but even if it doesn't totally flatten, I got a good deal. The yellow rug is bright and fairly thick. I like it."


Rating 10/10
5/5
modified review posted

"After ordering a very lovely living room rug from Rugs USA, I realized the color would not go with the dining room rug I had just received from another company.

Rugs USA cooperated with me in expediting my purchase of another rug that matched my dining room, as well as rerouting the original purchase before delivery. And, I saved $200 on the new, 9x12 rug over what I had paid the other company for an 8x10!

"


Rating 10/10
5/5
modified review posted

"Great price, great rug. The rug was double wrapped to protect it during shipping. "


Rating 10/10
5/5
modified review posted

"Very satisfied with item. Wrapped and shipped in a timely manner."


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