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Full Rating Profile
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    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.91/10 6.91/10
    Chance of future purchase: Rating 5.32/10 5.32/10
    Shipping & packaging: Rating 6.11/10 6.11/10
    Customer service: Rating 3.83/10 3.83/10
    Return/Replacement policy: Rating 2.23/10 2.23/10

16,150 Customer Reviews

Rating 10/10
5/5
modified review posted

"I was extremely pleased with the product and the delivery. It was a gift for my daughter and she loves the black and white chevron rug. Thanks for making your decor so affordable!"


Rating 10/10
5/5
modified review posted

"Rug arrived well ahead of schedule in good condition"


Rating 8/10
4/5
modified review posted

"I love my rug...however the first time I got on huge website it lost everything in my cart so I had to start all over. I had a problem with me credit card number which was my fault but once it was corrected I couldn't get them to send me a new email...I asked twice. They were supposed to take $15 off my order because of the cart issues but that didn't happen so I had to call about that. My rug took about 10 days to ship out..so I had to call about that. Not thrilled with the customer service but I love the rug and prices so I will shop he again "


Rating 8/10
4/5
modified review posted

"Large selection of rugs, it was hard to choose! Delivery timing was reasonable, my only complaint was that the rug pad arrived last. "


Rating 2/10
1/5
modified review posted

"We were so excited when we saw the great price on a great rug! Things went south once we hit "Place Order." The rug did not ship within the promised time frame. When it arrived, we were confused and disappointed when we noticed it was the wrong rug. Not just the wrong color, or the wrong size. It was the wrong "make/model," style, color, size, etc. It's as if they picked a random rug off the shelf and shipped it to us. OK...mistakes happen. I contacted customer service and it took them an abnormally long time to explain effectively that they would have UPS pick it up from our house (which was nice). What I was concerned about was my correct rug! After 2 weeks of almost daily communication, I find out that it's not as simple as Rugs USA admitting their mistake and sending us the correct rug. I would have to wait until the rug I initially ordered, that was shown to be "in stock," was available again. They expect it to be in stock maybe by the end of November. We placed the original order on August 28. I also learned that they themselves don't believe their own website when it says "in stock." The rug I want is "in stock" according to the site. But they advised me not to order now because it, in fact, is not in stock and there's a good chance they'll just ship me the wrong rug again. How is that an acceptable way to do business? All this being said, we're hamstrung because they still have the best deals for rugs."


Rating 2/10
1/5
modified review posted

"I would never order from RugsUSA again. I ordered a rug and a mat for under it and waited forever for it to be shipped. When it was finally getting delivered after 3 weeks I only received the mat. I tried to contact RugsUSA to ask them about the rug and I couldn't get a hold of anyone in customer service for 2 days. When I did get to talk to someone the rep was very unapologetic and said they must have forgotten to ship it so she would send a note to have it shipped. So, after a month I finally got my rug and now I have to return it because it looks nothing like the picture on the website. It is shiny and looks very cheap. Sooo disappointing!!"


Rating 10/10
5/5
modified review posted

"I was so impressed! Such fast delivery and amazing quality product for such a low price and free shipping! The rug was so much better than I hoped it would be. So white and fluffy and looks expensive! I have already recommended rugsusa.com to numerous friends!"


Rating 2/10
1/5
modified review posted

"I received the wrong rug (the label was incorrect). Attempts to get a new rug sent were frustrating. I had a return issued, then for no apparent reason it was canceled. I paid for a larger rug than I received. I ordered a 12' runner and the label on the rug says it is 12' but it measures only 10'. I sent pictures as requested. I don't know what else to do!"


Rating 2/10
1/5
modified review posted

"We ordered our rug; however, after two weeks we had received nothing and heard noting from Rugs USA. We sent them an email asking what had happened to our order, and we were basically told that they were sorry and that they'd follow-up. We never heard back until two weeks later when we received an automatically generated email stating that our order was cancelled because the item was in back order for more than 30 days."


Rating 2/10
1/5
modified review posted

"My order was placed on 8/26. On 9/15 I still had no shipping confirmation or communication on the status from RugsUSA. I contacted them and asked for an update. They responded that they were not sure the status and would check into it. The next day I got an email stating that my order was canceled with no other information. I called to ask why the order was canceled and they said because it wasn't in stock and wouldn't be for another 2 weeks. I said well i've waited 3+ weeks already if you provided me the option to cancel or wait 2 more weeks I would have confirmed that waiting another 2 weeks was preferred. They said well how about you just go back on line and re-order it. Mind you I have not been credited for the rug yet into my account. I said ok, then checked online and realized the pricing had increased by $40. I asked if they would honor my original pricing and they said no they couldn't. I'm absolutely disgusted by this lack of customer service and very disappointed not to have the rug that I had been anticipating. "


Rating 10/10
5/5
modified review posted

"Rug arrived in a timely fashion and was just what we expected."


Rating 10/10
5/5
modified review posted

"I loved my experience! I love the deal I got and I will tell my friends! Thanks"


Rating 10/10
5/5
modified review posted

"Very quick delivery and my rug was exactly what I wanted"


Rating 2/10
1/5
modified review posted

"I was sent the wrong rug and still had to pay for return shipping. Do I need to say anymore? "


Rating 8/10
4/5
modified review posted

"It was easy to navigate the website and see what promotions and discount codes were available. The merchandise shipped on time and was delivered safely. "


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