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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.09/10 8.09/10
    Chance of future purchase: Rating 7.85/10 7.85/10
    Shipping & packaging: Rating 8.21/10 8.21/10
    Customer service: Rating 6.59/10 6.59/10
    Return/Replacement policy: Rating 5.33/10 5.33/10

21,764 Customer Reviews

Rating 10/10
5/5
modified review posted

"Great rugs at a really good value."


Rating 6/10
3/5
modified review posted

"The colors are off...the grey looks like light blue and the yellow looks like green."


Rating 8/10
4/5
modified review posted

"I didn't love the rug I chose and should have read the return policy first. It was too much yo send back so I'm keeping it. The service was good but I'll.be more careful next time"


Rating 10/10
5/5
modified review posted

"Awesome rug. Good delivery. "


Rating 10/10
5/5
modified review posted

"Ordering was easy, shipment came promptly and I love my new outdoor rug! The price was right too. "


Rating 8/10
4/5
modified review posted

"The shipping was timely and the rug was packaged perfectly so that it could not be damaged during shipping. My only minor complaint is the color of the rug - it's not terribly different than the picture online but it's different enough to not look as great with my current decor. I understand with all the different PC's, Mac's, iPhones, etc., that showing the correct color of the rugs is quite difficult, so that is why I only took off 1 star. It seems like an impossible feat and honestly a risk online buyers take when purchasing items online."


Rating 10/10
5/5
modified review posted

"The rug was delivered on time in perfect condition. It is a beautiful rug - better than the online photographs. The colors are true and bright. Perfect for our dining room."


Rating 10/10
5/5
modified review posted

"Exactly what I was looking for, for a price that I never expected! Great quality, beautiful colors, wonderful craftmanship, awesome service."


Rating 10/10
5/5
modified review posted

"Rug was delivered quickly and was exactly as shown on website."


Rating 10/10
5/5
modified review posted

"Beautiful rug, exactly what I was looking for "


Rating 10/10
5/5
modified review posted

"I purchased this rug in the round shape. I was a little nervous about how the pattern would appear with only a rectangular shape as an example. When I placed my order, the site told me that the rug wouldn't ship for ten business days later. The next morning I received my shipping notification so I was pleasantly surprised there. When the rug arrived via UPS, I quickly unrolled it so see the pattern. The two scroll pieces are directly across from each other instead of caddy corner. My only issue with the rug (and if I had looked at the picture more closely) is that the scroll work fades in and out with the background pattern. It doesn't bother me too much and I am loving it."


Rating 10/10
5/5
modified review posted

"The rug is exactly as described. Lightweight but nicely bound around the perimeter and colors are rich. I ordered the blue and beige chevron. "


Rating 10/10
5/5
modified review posted

"prompt delivery and as described"


Rating 10/10
5/5
modified review posted

"Great quality. Delivered on the date as promised. I just ordered the wrong size so have to re-buy."


Rating 2/10
1/5
modified review posted

"I still haven't received my item. E-mailed RugsUSA and they never wrote back. Tried again, and finally they said they were looking into it. Ordered May 3rd and it's now the 24. I'm calling my credit card company to file a chargeback. "


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Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,838 merchant members.