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Stores > Rugs USA

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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA Rugs USA Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.62/10 8.62/10
    Chance of future purchase: Rating 8.86/10 8.86/10
    Shipping & packaging: Rating 6.35/10 6.35/10
    Customer service: Rating 7.63/10 7.63/10
    Return/Replacement policy: Rating 3.65/10 3.65/10

27,764 Customer Reviews

No Avatar

Verified Customer
Rating 2/10
1/5
2016-05-23

Website is horrible

"Sorting by material/cost/color/brand is an absolute mess on RUGSUSA website. The cart DOES NOT SAVE, even if you have an account. So 1 hour later if you want to look back and checkout the items you placed in your cart about an hour earlier on a different computer, your cart will still say "empty". very frustrating website"


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Verified Customer
Rating 10/10
5/5
2016-05-23

Good Deals for Quality Rugs

"I have bought a rug from Rugs USA in the past (a year or more ago) and I love it. It is thick, plush, and holding up well. It is beautiful! There are some great deals on this website."


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Verified Customer
Rating 6/10
3/5
2016-05-23

Lots of selections but poor filtering in selections.

"I was grateful that you have so many rugs to choose from but was very disappointed with your web tools to limit the selections based on multiple criteria. "


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Verified Customer
Rating 10/10
5/5
2016-05-23

Great Choices

"Looking for rug for deck. Went to several sites and Rugs USA had many choices with good prices."


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Verified Customer
Rating 10/10
5/5
2016-05-23

Great buy!!!

"Just found this website and I I love it! I will continue to shop here and more often!"


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Verified Customer
Rating 6/10
3/5
2016-05-23

"
Too early to tell. However,, the ordering process was pleasant.
"


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Verified Customer
Rating 10/10
5/5
2016-05-23

Love the price

"I couldn't find rugs I like this much for this price anywhere else."


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Verified Customer
Rating 10/10
5/5
2016-05-23

Perfect

"Perfect size and colors for what I was looking for."


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Verified Customer
Rating 10/10
5/5
2016-05-23

Lulu's Comments

"Easy and love the discounts!
"


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Verified Customer
Rating 10/10
5/5
2016-05-23

"Good selection and easy to place order"


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Verified Customer
Rating 10/10
5/5
2016-05-23

rug spectacular!!

"Love the selection and price"


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Verified Customer
Rating 10/10
5/5
2016-05-23

"So far its been excellant"


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Verified Customer
Rating 8/10
4/5
2016-05-23

First time

"The website could be better with selectivities."


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Verified Customer
Rating 8/10
4/5
2016-05-23

kat's meow

"Went very smooth, hoping its as pretty as the picture."


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Verified Customer
Rating 10/10
5/5
2016-05-23

Lots of Beautiful Choices!

"Don't understand why I didn't receive the discount with the code provided by you..."


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Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,592 merchant members.