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Stores > Rugs USA

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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA Rugs USA Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.64/10 8.64/10
    Chance of future purchase: Rating 8.78/10 8.78/10
    Shipping & packaging: Rating 6.50/10 6.50/10
    Customer service: Rating 7.46/10 7.46/10
    Return/Replacement policy: Rating 3.79/10 3.79/10

27,472 Customer Reviews

No Avatar

Verified Customer
Rating 8/10
4/5
2016-04-27

"I found a rug I liked the other day. I tried to go back and find it today to get it and... couldn't find it. I ended up settling for something else that I liked also but I feel I liked the other a little more. overall I was ok with it but bummed out "


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Verified Customer
Rating 10/10
5/5
2016-04-27

"Great selection of rugs, any material, any style"


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Verified Customer
Rating 6/10
3/5
2016-04-27

"Maybe this is just an iPad thing but it doesn't save your cart, sometimes while still shopping. Once i lost four rugs that took over an hour to pick out. That is why I bought only one this time, I will buy them one at a time for now on. Also, there should be a same as billing address button so you don't have to enter all the info twice which is ridiculous. "


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Verified Customer
Rating 10/10
5/5
2016-04-27

I tell everyone to order from Rugs USA

"I have ordered numerous times from Rugs USA. Great service and a fabulous selection!!"


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Verified Customer
Rating 8/10
4/5
2016-04-27

Haven't seen my Order yet!

"I will tell you a lot more after I receive my rug from RUGS USA
To this point, it has been very fluid and easy.
"


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Verified Customer
Rating 10/10
5/5
2016-04-27

Love to renovate!!

"I found exactly what I wanted. I've spent many hours on line trying to find the perfect match for my renovation and finally found the company to do business with. I'm excited to get my rugs and see how they look!"


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Verified Customer
Rating 10/10
5/5
2016-04-27

i got rugs...they're multiplying

"I've been happy with every rug that I have purchased and love the free shipping. I only wish I could narrow my search more by price. "


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Verified Customer
Rating 10/10
5/5
2016-04-27

"Will use Rugsusa again! Great products!"


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Verified Customer
Rating 10/10
5/5
2016-04-27

i love rugsUSA

"My daughter in law has ordered before. I've ordered before. Everytime we are so happy and very satisfied with the quality of your rugs."


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Verified Customer
Rating 10/10
5/5
2016-04-26

Cheap rugs

"Only bummer-- the thumbnail photo should be a link to the product not just a link to the photo."


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Verified Customer
Rating 10/10
5/5
2016-04-26

Love RugsUSA!

"This is my 3rd order and I cant wait!"


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Verified Customer
Rating 10/10
5/5
2016-04-26

Their Rugs are Shag-ra-lific

"We have loved all of the rugs we have received from Rugs USA. Each of them have look exactly as they did in the photos."


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Verified Customer
Rating 10/10
5/5
2016-04-26

No pulling the rug out from under your feet!

"Easy browsing, great prices and many payment options with FREE shipping! Keep it up you've earned a life long customer!"


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Verified Customer
Rating 10/10
5/5
2016-04-26

My newest chapter!! Snowbird in Florida Love shopping @ RugsUSA!

"Time consuming- 2 days picking out rugs in 4 rooms!
Read all the reviews of each rug I viewed.
Keeps shopping online easy with all the reviews to research rugs before purchase.
Thank You everyone for taking the time to make my experience easy.
I am a returning customer, making this my 3rd order.

Rox....
"


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Verified Customer
Rating 10/10
5/5
2016-04-26

Love RugUSA

"They have beautiful rugs at excellent prices and frequent sales."


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Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,612 merchant members.