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Stores > Rugs USA

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  • Rugs USA Rugs USA Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-9:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.23/10 9.23/10
    Chance of future purchase: Rating 9.23/10 9.23/10
    Shipping & packaging: Rating 1.36/10 1.36/10
    Customer service: Rating 8.79/10 8.79/10
    Return/Replacement policy: Rating 0.33/10 0.33/10
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Verified Customer
Rating 10/10
5/5
2017-01-11

"So far so good. Will review again when I receive my rug. Great website and great prices!"

This review was modified by Funmivogt on January 13 2017 10:30:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-11

Great selection, great prices and FREE shipping!

"Literally thousands of rugs to choose from with an easy to navigate website!"

This review was modified by marymfrank on January 13 2017 09:15:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-11

"Everything was very smooth..."

This review was modified by sunny_stargazer on January 13 2017 08:45:02 PM

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Verified Customer
Rating 8/10
4/5
2017-01-11

"great selection of colors, products, sizes. Easy website to access after see an advertisement in one of my magazines. Anxious to get the rug and see the quality."

This review was modified by katiebvincent on January 13 2017 08:00:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-11

First time buyer

"Love the selection and prices!"

This review was modified by susangmartin1 on January 13 2017 06:00:03 PM

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Verified Customer
Rating 10/10
5/5
2017-01-11

"Loved the selection of rugs"

This review was modified by Drussell3804 on January 13 2017 06:00:03 PM

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Verified Customer
Rating 6/10
3/5
2017-01-11

"Had trouble reestablshing new password. Evidently I couldn't clearly understand one sent to me in email. Confusing with " and spaces and - couldn't tell what was actual password and it never worked but LOCKED ME OUT. "

This review was modified by gwexcel on January 13 2017 05:30:01 PM

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Verified Customer
Rating 10/10
5/5
2017-01-11

Super clearance prices!

"Great customer service. Rugs at great prices!
What more can you want?
Will shop here and recommend others to also.
"

This review was modified by stefangweber on January 13 2017 05:00:01 PM

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Verified Customer
Rating 4/10
2/5
2017-01-11

"We purchased a rug and then days later were informed it was out of stock and would be refunded. We bought it on sale and had chosen it over a rug on sale at a different store. We were disappointed because the other store no longer had the same sale happening. "

This review was modified by chels62287 on January 13 2017 04:00:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-11

Excited

"Love buying rugs from this place. ALways exceptional quality and always excited to get new decorating ideas from their web-site"

This review was modified by sylemwolf on January 13 2017 03:00:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-11

Beautiful nursery rug!

"I found the perfect rug after months of searching! Couldn't be happier!"

This review was modified by Rachelmshaver on January 13 2017 02:30:02 PM

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Verified Customer
Rating 8/10
4/5
2017-01-11

"I have not received my order yet so I will rate you at a later date."

This review was modified by doveydy on January 13 2017 01:30:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-11

"I've bought several rugs from Rugs USA, and I'm always pleased."

This review was modified by stephanie_dockery on January 13 2017 01:15:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-11

Easy Easy

"Love the prices and quality and the ease of the website!"

This review was modified by bsveasey on January 13 2017 12:00:02 PM

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Verified Customer
Rating 6/10
3/5
2017-01-11

Unbelievable

"I have enjoyed looking at your website for months. Your prices are wonderful and the website works well. What I am so dissatisfied about is you have taken Hawaii off your list of places to receive payment from....what?!! I live in Hawaii and am having rugs shipped to my daughter in Oregon and your lovely customer service gal informed me that Hawaii is no longer in the data base for billing. THAT IS UNHEARD OF!! I had to use my daughter's cc card for her own present. This policy seems against the law and totally unfair."

This review was modified by rosebud2enterprises on January 13 2017 10:15:02 AM

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