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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA Rugs USA Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.11/10 8.11/10
    Chance of future purchase: Rating 7.79/10 7.79/10
    Shipping & packaging: Rating 8.09/10 8.09/10
    Customer service: Rating 6.47/10 6.47/10
    Return/Replacement policy: Rating 5.04/10 5.04/10

21,292 Customer Reviews

Rating 10/10
5/5
modified review posted

"easy to use and shipment arrived within 3 weeks."


Rating 10/10
5/5
modified review posted

"It was just what we expected! We are very satisfied with the delivery date and the rug!"


Rating 10/10
5/5
modified review posted

"Item was true to depiction on website and delivered as promised."


Rating 10/10
5/5
modified review posted

"The rugs was exactly what I was expecting. Delivery was quick. The rug is thick and soft. The color is perfect."


Rating 2/10
1/5
modified review posted

"My order wasn't placed until almost two weeks later. I asked for at least a credit and was ignored. "


Rating 2/10
1/5
modified review posted

"I bought a rug for my new house and it came with a big bubble in the middle, after trying a number of things to make it go down and having 2 of my little kids fall because of it (my one year old has brush burns on her knees, and my 2 year old has a nice bump on his head), I contacted the company and asked for a return. I sent pictures like they asked of the defect and they told me that after reviewing my case they feel as though its not a defect. And they could not give me free shipping to return the rug, however I could get discounted shipping and it would only cost me about $80 to return my rug. Needless to say I will not pay that much to return a rug, so Im stuck having to buy another rug from ANOTHER company. The worst part is that I was not the only person with this complaint, and yet they still wouldnt fix their problem. There was ABSOLUTELY no desire for customer satisfaction. If only they had acted properly and fixed their mistake I would have loved to of bought from them again, however they will never again get my business. I never would of thought that a company would ever handle a problem that hurt two children so unproperly, Im very disheartened."


Rating 10/10
5/5
modified review posted

"I love the look of my chunky jute rug! Really added texture to my bedroom. Loved the price, too!"


Rating 8/10
4/5
modified review posted

"The rug looks much better than it does on line, I love it."


Rating 2/10
1/5
modified review posted

"I was very disappointed with my purchase from Rugs USA. I ordered a 9x12 rug that came with a huge hole in it! In the same order, the 5x7 rug I ordered was the wrong color. By the time both rugs were picked up and shipped back, both of the original rugs I had ordered were out of stock. Rugs USA was not willing to hold the 2 correct rugs I ordered and ship them to me when they received the damaged rugs back from me. "


Rating 10/10
5/5
modified review posted

"Very pleased! Will purchase from this site again!"


Rating 10/10
5/5
modified review posted

"Rugs USA delivers fast shipping! Love all the different prints and sizes they offer at inexpensive prices!"


Rating 10/10
5/5
modified review posted

"Everything I was hoping for and more! I get so many compliments on our rugs. I will definitely shop with rugsusa again soon!"


Rating 10/10
5/5
modified review posted

"Rug is good quality and as described. After several uses for Newborn Photography shoots very satisfied! Nice edge smooth and lies flat and great texture and color!"


Rating 2/10
1/5
modified review posted

"Have not received the rug yet !!!"


Rating 2/10
1/5
modified review posted

"Order CANCELLED. Had to wait several days for a refund to purchase another rug through a DIFFERENT company. "


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Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,853 merchant members.