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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.02/10 7.02/10
    Chance of future purchase: Rating 5.25/10 5.25/10
    Shipping & packaging: Rating 5.96/10 5.96/10
    Customer service: Rating 3.78/10 3.78/10
    Return/Replacement policy: Rating 2.33/10 2.33/10

17,071 Customer Reviews

Rating 10/10
5/5
modified review posted

"Love my rug! True to color and very fast delivery!
"


Rating 10/10
5/5
modified review posted

"Good value very fast delivery "


Rating 10/10
5/5
modified review posted

"I bought this lovely outdoor rug in the rust pattern for my front porch . The color, weight and bound edges are very good. Happy customer. Oh yeah, I forgot to mention I bought it at 70% off (wonderful). The shipping was fast. Well packaged."


Rating 10/10
5/5
modified review posted

"The rug I ordered arrived quickly and was as pictured."


Rating 10/10
5/5
modified review posted

"Really fast and great quality!"


Rating 10/10
5/5
modified review posted

"Amazing rug - very happy with purchase!"


Rating 10/10
5/5
modified review posted

"I don't normally review things but I've purchased four rugs so far and they are all fabulous. Colors match pictures, thick, soft, perfect. "


Rating 10/10
5/5
modified review posted

"I like the rugs! They came on time and were perfect.

"


Rating 10/10
5/5
modified review posted

"I'm thrilled with my purchase!!!! Great product and fast shipping!!!"


Rating 10/10
5/5
modified review posted

"Was exactly what it said and shipped fast!"


Rating 10/10
5/5
modified review posted

"Order arrived when expected. Packaged well, and just as described!"


Rating 2/10
1/5
modified review posted

"still waiting for my rug to even ship after 3 phone calls. they keep telling me it is being shipped, but only a ups label has been created. such poor service. will not use again & will tell everyone else i know to not use them as well. no indication on site when i ordered the rug that it was in low stock or would have drama with delivery. "


Rating 10/10
5/5
modified review posted

"great price. fast shipping. quality product. who could ask for more?"


Rating 10/10
5/5
modified review posted

"My rug took about 2-3 weeks to deliver, but I was patient. I laid the rug down in my bedroom immediately and it was beautiful. I just put some heavy books on the corners to help flatten the mild curling overnight. That worked perfectly. I haven't noticed any shedding yet and I like it more each day!"


Rating 10/10
5/5
modified review posted

"With the "discount," the price of the rug was slightly lower than at other rug stores. I live really close to the warehouse and was happy to have my rug delivered in just two days at no cost. Will definitely buy from RugsUSA again. "


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Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,864 merchant members.