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Ratings Rating
Store Information Store Info
Full Rating Profile
  • Rating 7.31/10 12,893 reviews

    7.31 / 100
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    Rugs USA is a merchant member
    Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,874 merchant members.
  • Rugs USA contact information

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing Rating 7.33/10 7.33/10
    Chance of future purchase: Rating 6.17/10 6.17/10
    Shipping & packaging: Rating 6.20/10 6.20/10
    Customer service: Rating 4.72/10 4.72/10
    Return/Replacement policy: Rating 3.83/10 3.83/10

All 12,896 Customer Reviews

Rating 10/10
5/5
modified review posted

"Overall great experience. Will use again"




Rating 2/10
1/5
modified review posted

"The rug looks black and brown. I get it and its blue grey. Too much hassle to return it. Not that great. Bait and switch."


Rating 2/10
1/5
modified review posted

"Although there is a charge to my account, I never received my rug! "


Rating 8/10
4/5
modified review posted

"The delivery came fairly quickly and was in good condition and was as pictured, but when I had questions prior to and then after placing my order it took a long time to get a customer service representative on the phone. Since my rug was coming from another vendor, I couldn't use RUGSUSA's great discounts on their own products, and there didn't seem to be any way to check on the item's expected arrival date. When I finally did get a representative on the phone to ask questions, the representatives were helpful and efficient, but it seems like maybe they are a little shortstaffed. Maybe that is how they keep their prices low. "


Rating 10/10
5/5
modified review posted

"on my second rug from Rugs USA...got here quickly and was exactly as pictured!"


Rating 10/10
5/5
modified review posted

"I was really impressed with the quality if my product. I was nervous picking a rug online without seeing it in person, however it held up to the product description. Delivery was reasonably priced and fast. "


Rating 2/10
1/5
modified review posted

"The color of the rug was a blah blue grey vs the color shown on the website. Very unhappy as there is a shipping charge to return it. "


Rating 10/10
5/5
modified review posted

"Very satisfied. High quality for a great price!"


Rating 10/10
5/5
modified review posted

"Very satisfied with my purchase!!!!!!!!!!!!!!!!!11"


Rating 10/10
5/5
modified review posted

"the rug was exactly what i expetced !"


Rating 10/10
5/5
modified review posted

"Was nervous about ordering something big like that online but VERY pleased. True to the image on the website. Looking for another rug for the dining room now!"


Rating 10/10
5/5
modified review posted

"Beautiful rugs this is my second rug I've ordered and there just like the picture on the sight from detail to color. Wonderful rugs!"


Rating 10/10
5/5
modified review posted

"My rug is beautiful, the quality is outstanding, heavy wool and very soft. Everyone wants to sit on it. An outstanding value!"


Rating 4/10
2/5
modified review posted

"Ordered many times, always disappointed with return process when not correct fabric or color. Poor customer service and return policy. "


Rating 2/10
1/5
modified review posted

"I just sent off an email to Rugs USA asking AGAIN for an update on the status of the order in question. They took the payment from my credit card as soon as I placed the order but I have yet to receive the rug or to get a response to my many emails asking for a status update. I shop online a lot and for big ticket items but I have never had a retailer take my money this far in advance of when the item ships. I am very uncomfortable about it but I cannot get them to respond. Their telephone customer service line keeps you on hold playing extremely loud and unpleasant music until you give up and go away. Never again - their loss. I always go back as a repeat customer to good online outlets."