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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.38/10 7.38/10
    Chance of future purchase: Rating 5.77/10 5.77/10
    Shipping & packaging: Rating 6.50/10 6.50/10
    Customer service: Rating 4.40/10 4.40/10
    Return/Replacement policy: Rating 2.70/10 2.70/10

18,350 Customer Reviews

Rating 10/10
5/5
modified review posted

"Loved everything, thank you!"


Rating 8/10
4/5
modified review posted

"The rug is exactly what I was expecting. Gave 4 stars because it wasn't shipped right away and there was no communication about when it was going to be delivered. Otherwise everything was great. Will order again and have recommended them to several others who also bought from them."


Rating 2/10
1/5
modified review posted

"The rug never showed up. No shipping invoice no notice nothing at all. Where is it.
Elisabet T Hach
"


Rating 10/10
5/5
modified review posted

"Great rugs at a great price.Fast and free shipping is the best! "


Rating 8/10
4/5
modified review posted

"When rug was purchased, I was not informed of the back order or told it would take three weeks to get to me. Disappointed in the wait time. "


Rating 10/10
5/5
modified review posted

"My rug came in a timely manner and was shipped well protected ...as website pictured"


Rating 10/10
5/5
modified review posted

"Good price, fast shipping."


Rating 10/10
5/5
modified review posted

"Great prices, excellent beautiful rugs ( I bought 3) and super fast shipping! I will shop nowhere else for a rug but USA Rugs!"


Rating 2/10
1/5
modified review posted

"I was given no help with my shipping information and one of the customer service reps who i spoke to was extremely rude when answering my questions. "


Rating 10/10
5/5
modified review posted

"The rug I choose arrived quickly and was even more beautiful than I had imagined. The quality was good and the price was even better. I will definitely buy from Rugs USA again."


Rating 10/10
5/5
modified review posted

"We love our rug! It came just a week after we ordered it. Thank you!!"


Rating 10/10
5/5
modified review posted

"Great rug, just as it appeared online!"


Rating 10/10
5/5
modified review posted

"Love love love my rug! It was perfect and delivered quickly!"


Rating 2/10
1/5
modified review posted

"@rugsusa just cancelled my order after two weeks.
Rug is not avlbl till feb... That's ur Black Friday deal? disappointed http://t.co/9xXdApMTcy

I had placed an order on Nov. 25, 2014.After two weeks i inquired for my order and i was told by the phone rep. that the carpet is not in stock and it will be available in February.

The status on your website showed "All items have been approved and will ship shortly"

After the phone call my order was cancelled as i cannot wait for 3 months for a Rug.

I am very disappointed with your service and the way you handle your customers and their Business.

I will make sure my experience is shared with everybody i know personally and socially
"


Rating 10/10
5/5
modified review posted

"This rug came true to color and seems to be good quality! I'm quite pleased with my purchase.
It would have been nice to have a closer image of the hand-hooking, since I'm not familiar with rug terms, but I'm very happy with the purchase!
"


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Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,920 merchant members.