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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.84/10 6.84/10
    Chance of future purchase: Rating 5.52/10 5.52/10
    Shipping & packaging: Rating 5.98/10 5.98/10
    Customer service: Rating 3.97/10 3.97/10
    Return/Replacement policy: Rating 2.85/10 2.85/10

15,057 Customer Reviews

Rating 10/10
5/5
modified review posted

"Quick ship and exactly as advertised!"


Rating 10/10
5/5
modified review posted

"Arrived on time and in good condition"


Rating 2/10
1/5
modified review posted

"The wrong rugs were delivered last week. I'm a bit frustrated as I've made a connection with the vendor as well as Rugs USA and have received one email in response..... to wait for the vendor, who sent me on to Rugs USA to resolve the error, to send information about how to return rugs. :-( So at this point over $300. has been paid and I've received incorrect rugs.
Tapping my toe, waiting for some word from Rugs USA about what is to happen next. I am not a happy client! Patricia Neel
"


Rating 8/10
4/5
modified review posted

"Rug came quickly and in good condition"


Rating 10/10
5/5
modified review posted

"Rug was reasonably priced, high quality, delivered securely wrapped quickly."


Rating 8/10
4/5
modified review posted

"1 rug shipped immediately and beautiful, had to wait for its twin for an additional 2 weeks -- very frustrating, but happy to have both. Good quality."


Rating 10/10
5/5
modified review posted

"The color was an exact match to the online photo"


Rating 10/10
5/5
modified review posted

"Arrived very fast. Nice, thick rug and vibrant colors! Love my new rug!"


Rating 10/10
5/5
modified review posted

"prompt delivery, rug was as advertised"


Rating 2/10
1/5
modified review posted

"I have ordered at least 7 awesome rugs from Rugs USA over the past 5 years. All good quality, good prices, and free delivery. Of course they were my go to company when we moved into our new house a few weeks ago. I ordered an ivory octopus rug and was sent grey. I went through a convoluted, time consuming return, ordered the rug again and was sent the wrong color a second time. Now I am in the process of returning the second incorrect rug. I have asked about purchasing the ivory rug numerous times, but have received no call or email about it. I still want it, but obviously I am also looking for a new rug vendor :("


Rating 10/10
5/5
modified review posted

"Very quick delivery, great rug! "


Rating 10/10
5/5
modified review posted

"Rug is as beautiful as advertised and it arrived very quickly."


Rating 4/10
2/5
modified review posted

"We were unhappy with the color of the rug, but it was going to be $175 to return it, so we just gave it to Good Will."


Rating 10/10
5/5
modified review posted

"Quality of rug was superb. Received quickly and price was excellant. "


Rating 10/10
5/5
modified review posted

"Delivery was quick and I'm very happy with the rug! The color and pattern were true to the picture."


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Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,878 merchant members.