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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA Rugs USA Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.03/10 8.03/10
    Chance of future purchase: Rating 7.39/10 7.39/10
    Shipping & packaging: Rating 7.67/10 7.67/10
    Customer service: Rating 6.08/10 6.08/10
    Return/Replacement policy: Rating 4.62/10 4.62/10

20,281 Customer Reviews

Rating 2/10
1/5
modified review posted

"I am so sorry I bought a rug on line. I saved my money for a year to buy one and I don't have a vehicle so I had to do it on line. Big mistake. There are more holes in the rug than there is rug. I tried to color it in with paint marker and you can still see the defects. I do not want my family to visit because they will say i shouldn't have done it.
"


Rating 10/10
5/5
modified review posted

"Came quickly, and was as pictured "


Rating 6/10
3/5
modified review posted

"The rug was not exactly what it appeared to be on the Internet. "


Rating 10/10
5/5
modified review posted

"The rug is not as dark as in the photo and that's what I was hoping for. It's beautiful and looks perfect in my new space."


Rating 10/10
5/5
modified review posted

"Love Rugs Usa ..have purchased many rugs and pads through them and have never been disappointed."


Rating 10/10
5/5
modified review posted

"I ordered a living room and a bedroom rug for my new home, both are beautiful and the quality is what you would pay over $1000/each for in a furniture store."


Rating 10/10
5/5
modified review posted

"Fast delivery, great quality rug! Just what we were looking for!"


Rating 10/10
5/5
modified review posted

"LOVE LOVE LOVE this rug!!! Great price for a quality product! RUGS USA is the BEST!!!"


Rating 10/10
5/5
modified review posted

"beautiful rug. Arrived quickly and in perfect condition. "


Rating 8/10
4/5
modified review posted

"The rug is more of a gray than the green it appears to be on the website. Shipping was very prompt."


Rating 2/10
1/5
modified review posted

"Rug was not as pictured, process for returning rug has been challenging."


Rating 10/10
5/5
modified review posted

"Quick delivery, great price"


Rating 8/10
4/5
modified review posted

"I am happy with the rug I purchased, but I had a few issues ordering it. The discount didn't show up properly. I called customer service and we got it worked out, but it was a bit of a pain. Also, a couple of weeks after my order, RugsUSA sent me an opportunity to rate the rug I purchased and receive a 20% off code. Well, I submitted my review over a week ago and a half ago and have not received a 20% off code. My review has been posted on their website, so I know they received it. Customer service could be better with this company."


Rating 10/10
5/5
modified review posted

"Great quality and wonderful service! "


Rating 10/10
5/5
modified review posted

"I was very happy with my groupon and ordered two rugs that I had been watching for a long time. The order was easy to place and the rugs were delivered in perfect condition in a timely manner. My only problem was the search engine to locate the rug I wanted. I knew they were on the site but my "search" did not work well so it took me several "back door" searches to reach the rugs I knew were there. I have ordered from rugs USA before and have always been happy with my purchase."


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Rugs USA is a Merchant Member! Learn more

Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,891 merchant members.