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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA Rugs USA Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.14/10 8.14/10
    Chance of future purchase: Rating 7.87/10 7.87/10
    Shipping & packaging: Rating 8.15/10 8.15/10
    Customer service: Rating 6.61/10 6.61/10
    Return/Replacement policy: Rating 5.28/10 5.28/10

21,149 Customer Reviews

Rating 10/10
5/5
modified review posted

"The rug arrived quickly and looks beautiful at an amazing price. I couldn't be happier!"


Rating 10/10
5/5
modified review posted

"My experience was wonderful.I worry about ordering by the telephone because English is not my native language.The lady that answered was so polite and sweet!I have ordered rugs from you before,and I will not order rugs from any other company.I am very happy doing business with you."


Rating 10/10
5/5
modified review posted

"all went well...product as described, quick status and deliver"


Rating 2/10
1/5
modified review posted

"I have been waiting for a return label for over two weeks. Instead of sending the label and ensuring to refund the customer, it is a long waiting game.

I will not be buying anything from this company, that is for sure.
"


Rating 10/10
5/5
modified review posted

"On time delivery, packaged well, easy transaction and good product."


Rating 10/10
5/5
modified review posted

"Quick delivery, Love the rug!"


Rating 10/10
5/5
modified review posted

"I love my rug! It came in quickly. Looking for the next one at the best price around. I tell EVERYONE about RugsUSA"


Rating 10/10
5/5
modified review posted

"i love the rug! fantastic price, shipped very fast and the quality is great. i will definitely be buying all my rugs from rugsusa.com from here on out!"


Rating 10/10
5/5
modified review posted

"The rug was packaged very nicely to preserve the quality of the product. The package also arrived on time. "


Rating 10/10
5/5
modified review posted

"They had great customer service!"


Rating 10/10
5/5
modified review posted

"Easy to buy and shipped quickly. Very satisfied."


Rating 10/10
5/5
modified review posted

"Great looking rug. Love it!"


Rating 4/10
2/5
modified review posted

"Ordered rug by phone after seeing it on line. Arrived very next day. Good quality, god price, as pictured. Rug was not the right style for intended placement. Phoned customer service, received return instructions...followed to a "T" ... paid extra for overnight return. Rug shipped & returned to NYC location (12 miles from my home) Its been 29 days and credit still not received. Now I 'm dealing with the credit card company
tryingbto resolve the issue.
"


Rating 2/10
1/5
modified review posted

"If I could give zero stars, I would. Rugs USA has absolutely THE WORST customer service on earth. My rug was lost or damaged on route and I never received it nor have I heard from Rugs USA except for a flippant. lame response to my inquiry email about how they don't send replacement rugs or refund until they are done with UPS. I still haven't received my refund 2 weeks later. I have bought from you many times before but after this I will never again. I want my refund. I have already ordered and received a new rug from Rugs Direct with no problems. You policies are atrocious! Please give me my refund immediately!!!!!!!"


Rating 10/10
5/5
modified review posted

"Love it! Fast shipping! Free shipping!"


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Rugs USA is a Merchant Member! Learn more

Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,859 merchant members.