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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.20/10 7.20/10
    Chance of future purchase: Rating 5.99/10 5.99/10
    Shipping & packaging: Rating 6.73/10 6.73/10
    Customer service: Rating 4.26/10 4.26/10
    Return/Replacement policy: Rating 3.08/10 3.08/10

22,796 Customer Reviews

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Verified Customer
Rating 10/10
5/5
2015-08-01

"Staff was very helpful with some returns, making the process less cumbersome."


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Verified Customer
Rating 10/10
5/5
2015-08-01

"The price was great, placing the order was easy and delievery was quick and efficient. "


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Verified Customer
Rating 10/10
5/5
2015-08-01

"Absolutely love my new rug! The service was terrific and the price was to die for!!! Thank you thank you!! Rugs USA"


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Verified Customer
Rating 10/10
5/5
2015-08-01

"Very satisfied with quality of products. "


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Verified Customer
Rating 10/10
5/5
2015-08-01

"Quality of the rug was great! Very quick shipping."


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Verified Customer
Rating 10/10
5/5
2015-08-01

"Quick deliver, good quality and an excellent price - definitely satisfied!"


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Verified Customer
Rating 10/10
5/5
2015-08-01

"My entire experience was A+ ...I will be ordering again."


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Verified Customer
Rating 4/10
2/5
2015-07-31

"I was pleased with the shape, size, and quality of the rug.
I was NOT pleased with the color. What was shown on the website looked to be a dull and earthy green....like sage. What I got was MINT green! Ugh!"


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Verified Customer
Rating 10/10
5/5
2015-07-31

"Arrived fast and looked as expected."


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Verified Customer
Rating 10/10
5/5
2015-07-31

"nice rug, really love the look of it "


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Verified Customer
Rating 10/10
5/5
2015-07-31

"very nice colors--washable--perfect when you have pets"


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Verified Customer
Rating 10/10
5/5
2015-07-31

"I love Rugs USA. I recommend them to all of my friends. I will be ordering again!"


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Verified Customer
Rating 10/10
5/5
2015-07-31

"Fast shipment and delivery. Rug is gorgeous. Terrific texture, brilliant colors, and exquisite pattern. Lovely addition to our library room. "


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Verified Customer
Rating 10/10
5/5
2015-07-31

"love the rug cushy nice pile, looks gorgeous"


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Verified Customer
Rating 2/10
1/5
2015-07-31

"Picture clearly showed gray and yellow. Description said gray and yellow. Arrived Gray and white. Sent pictures to customer service and they said I did not have a legitimate complaint. Will never order from them again!"


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