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Stores > Rugs USA

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  • Rugs USA Rugs USA Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-11:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.21/10 9.21/10
    Chance of future purchase: Rating 9.18/10 9.18/10
    Shipping & packaging: Rating 2.00/10 2.00/10
    Customer service: Rating 8.66/10 8.66/10
    Return/Replacement policy: Rating 0.25/10 0.25/10
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Verified Customer
Rating 8/10
4/5
2017-02-21

Awesome!

"Great selection and prices!"

This review was modified by Howard3256 on February 23 2017 12:45:02 AM

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Verified Customer
Rating 4/10
2/5
2017-02-20

"Ordered a rug, it was out of stock but continued to show as available for weeks, months. Updating it more frequently would be very helpful. "

This review was modified by leofoksha on February 22 2017 11:15:01 PM

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Verified Customer
Rating 8/10
4/5
2017-02-20

Carpet burn

"Nice selection. My only complaint is that through my phone I could not go to a certain page of rugs I had to keep clicking in order. "

This review was modified by Shanabobana1 on February 22 2017 11:15:01 PM

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Verified Customer
Rating 10/10
5/5
2017-02-20

Denver

"Being the spouse of an air force office we constantly move. While we don't know where the air force will ever send us, or the house we will rent or buy- we love using RUGSUSA. I can find any rug to match the color decor that the house came with or with how we decide to paint it. The shipping is very fast and the rugs are always great quality. I love that I can change the complete look of our house with a few rugs than having to buy new or completely repaint furniture. "

This review was modified by raschro1_rs on February 22 2017 10:45:01 PM

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Verified Customer
Rating 10/10
5/5
2017-02-20

"looks like a great product for a great price!"

This review was modified by minookie on February 22 2017 10:30:01 PM

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Verified Customer
Rating 10/10
5/5
2017-02-20

Best Rugs around!

"I haven't been able to find better rugs anywhere"

This review was modified by jackiesue52 on February 22 2017 10:00:07 PM

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Verified Customer
Rating 10/10
5/5
2017-02-20

The best!!

"Second rug I've ordered in two months. I'll never buy a rug anywhere else. Stoked on Rugs USA! Can't beat the quality or price point anywhere. "

This review was modified by Lindsayshurst on February 22 2017 09:45:01 PM

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Verified Customer
Rating 8/10
4/5
2017-02-20

"Great quality and great customer service!"

This review was modified by bekkingphelan on February 22 2017 09:30:02 PM

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Verified Customer
Rating 6/10
3/5
2017-02-20

Omg deleted

"Loved so many things BUT I found it terribly difficult to search by price and size combination. In addition I had my wish list down to 3 styles but somehow 1 disappeared and I was very disappointed as trying to find again would be painful. Please add a way to bring back and item deleted perhaps an archive section."

This review was modified by abcdenm on February 22 2017 09:00:01 PM

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Verified Customer
Rating 10/10
5/5
2017-02-20

"Love your rugs! Great service "

This review was modified by andyjaime on February 22 2017 08:45:02 PM

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Verified Customer
Rating 10/10
5/5
2017-02-20

"I love RUGS USA! I have bought several rugs from them & have recommended others to do the same."

This review was modified by linkous13 on February 22 2017 08:45:02 PM

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Verified Customer
Rating 10/10
5/5
2017-02-20

"I have been very satisfied with both the rugs and the speed of shipment. I will continue to be a customer."

This review was modified by jmhendersonmarsh on February 22 2017 08:30:02 PM

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Verified Customer
Rating 10/10
5/5
2017-02-20

easy peasy

"Love the large photos and appreciate the free shipping & returns; can't wait to receive our rug!"

This review was modified by cathi-61073 on February 22 2017 08:30:02 PM

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Verified Customer
Rating 10/10
5/5
2017-02-20

"I am slightly worried that the rug will not hold up, as some reviewers experienced. "

This review was modified by lavlove85 on February 22 2017 08:15:02 PM

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Verified Customer
Rating 4/10
2/5
2017-02-20

Discount code didn't work

"I got an email with a discount code, CARTAB89088 advertising an extra 15% off but it didn't work. "

This review was modified by sac1991 on February 22 2017 08:00:10 PM

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