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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.90/10 6.90/10
    Chance of future purchase: Rating 5.37/10 5.37/10
    Shipping & packaging: Rating 6.10/10 6.10/10
    Customer service: Rating 3.95/10 3.95/10
    Return/Replacement policy: Rating 2.76/10 2.76/10

15,610 Customer Reviews

Rating 10/10
5/5
modified review posted

"Purchased a rug & rug pad. Both arrived on schedule. Very pleased with rug.."


Rating 10/10
5/5
modified review posted

"I love my new rug and it was delivered super quick!"


Rating 10/10
5/5
modified review posted

"Arrived early and product was better than described in reviews."


Rating 8/10
4/5
modified review posted

"Service was good and I like the look of the rug. It is not as soft as I was expecting per some of the reviews, and the backing is thinner than expected. But seems to be a good product overall."


Rating 10/10
5/5
modified review posted

"I purchased two rugs from Rugs USA and was amazed at how fast the shipping was (and it was Free on top of that!). The quality of the rugs were excellent as well, I would highly recommend this company!"


Rating 10/10
5/5
modified review posted

"Completely satisfied! Will definitely order again from rugs.com"


Rating 8/10
4/5
modified review posted

"the rug isn't as nice as i thought it would be. it is dull and in the picture it didn't look that way."


Rating 4/10
2/5
modified review posted

"Shipping it back required me to pay for the freight. Quality was not as expected, so I'm stuck with keeping it even if I'm unhappy with the item"


Rating 2/10
1/5
modified review posted

"Since i 've purchase the rug from Rugs Usa,my problems start it !They send wrong rug not the one i've order ! So contact Rugs Usa about that,and they send me return label so UPS pick up the rug from my place and i paid for that to UPS! Now i have collection agency sending my bills for $188.51 for returning shipment!!! RUGS USA never respond to my questions and my phone calls!!! I would NEVER buy from RUGS USA again! I don't recommend to anybody!!! "


Rating 4/10
2/5
modified review posted

"the rug i ordered looked nothing like the pictures on the website. when i contacted customer service i was told that they would not provide an exchange for an alternative rug of the same price and that while i would be able to return it i would be responsible for the shipping costs. my customer service representative was unhelpful, did not respond to my requests - i received a standard response in my first few attempts that had nothing to do with my particular issue. I was told they were not responsible for ensuring that their rugs match the pictures - i emailed them a picture of the rug i received and the picture from their website - STARKLY different in color -- and still was told it was my problem."


Rating 10/10
5/5
modified review posted

"Love my new rug love the sale! 2nd rug from you guys. You have a customer for life."


Rating 10/10
5/5
modified review posted

"The price was great, delivery was extremely fast and the rug was exactly as described."


Rating 10/10
5/5
modified review posted

"I received my rug fast and in time and it was just at beautiful as in the picture "


Rating 10/10
5/5
modified review posted

"very satisfied with the latest purchase although,seen another rug 1 day later that really tipped the scales about another purchase!"


Rating 2/10
1/5
modified review posted

"I have not received my merchandise."


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Rugs USA is a merchant member
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