We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Rugs USA

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

  • Rugs USA Rugs USA Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.67/10 8.67/10
    Chance of future purchase: Rating 9.02/10 9.02/10
    Shipping & packaging: Rating 5.29/10 5.29/10
    Customer service: Rating 8.10/10 8.10/10
    Return/Replacement policy: Rating 2.17/10 2.17/10

28,271 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-26

"very easy to deal with and love the options
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-25

new rooms new rugs

"I await with great anticipation for my order to arrive"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-25

THX a lot!

"It was an easy shopping experience!"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-25

Excellent website

"Easy to negotiate, lots of filters for quick selection. Great prices, wide, interesting, quality selection."


No Avatar

Verified Customer
Rating 6/10
3/5
2016-06-25

More info!

"Wish you would give more detailed descriptions, particularly backing material & thickness."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-25

Highly Satified

"I'm a repeat customer. Good experiences, Good product, GREAT prices."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-24

wool rug

"love the design! looks beautiful."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-24

"I found the perfect rug and was able to get a discount code as well! Can't wait to receive it."


No Avatar

Verified Customer
Rating 4/10
2/5
2016-06-24

Better late than never

"I first ordered a rug that never came. I waited and waited and waited and finally contacted customer service when I kept checking and it still had not shipped after several weeks. The girl I spoke with did not know why I had not received an email and refund yet due to the fact the rug was discontinued and they did not have the size I wanted. Once I spoke with her the process was started but this was weeks after placing the order and waiting on the rug. I just ordered another from them and hope this is not the case. I hope it comes very quickly as I am in need of a rug for my rolling ottoman to stay in place better."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-23

quick affordable easy

"Loved the rug selection. Was more affordable than anywhere else I looked. Love that I get free shipping and 10% off my first purchase!"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-23

"Great selection of rugs, loved that I was given a 10% discount code when signing up."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-23

Lol why is Rugsusa asking me for feedback upong checking out and not receiving the item?

"I spent way too much time picking! Crossing my fingers hoping that I like them when they arrive.... "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-23

"I was very impressed with the selection as well as the prices of the rugs at rugs.com. I will definitely shop here again! "


No Avatar

Verified Customer
Rating 8/10
4/5
2016-06-23

so far so good!

"I haven't received my order yet but the shopping part was fine."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-23

Great price

"Same rugs at Pottery Barn only 50-80% less!"


Ratings Calculation Change
Learn about Our Reviews

Share Rugs USA's store rating

Rugs USA is a Merchant Member! Learn more

Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,566 merchant members.