We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.08/10 8.08/10
    Chance of future purchase: Rating 7.84/10 7.84/10
    Shipping & packaging: Rating 8.20/10 8.20/10
    Customer service: Rating 6.59/10 6.59/10
    Return/Replacement policy: Rating 5.33/10 5.33/10

21,751 Customer Reviews

Rating 10/10
5/5
modified review posted

"Great quality. Delivered on the date as promised. I just ordered the wrong size so have to re-buy."


Rating 2/10
1/5
modified review posted

"I still haven't received my item. E-mailed RugsUSA and they never wrote back. Tried again, and finally they said they were looking into it. Ordered May 3rd and it's now the 24. I'm calling my credit card company to file a chargeback. "


Rating 2/10
1/5
modified review posted

"Chemical smell was overpowering and toxic. Returned!!"


Rating 10/10
5/5
modified review posted

"Delivered quickly, tracking information available quickly as well!"


Rating 10/10
5/5
modified review posted

"Gorgeous rug! Exactly as pictured. Delivered promptly. Will order from RugsUSA again!"


Rating 10/10
5/5
modified review posted

"I ordered 2 rugs on Saturday and received them on Wednesday. Just what I needed. I will be ordering more in the near future to match the ones I have already. "


Rating 2/10
1/5
modified review posted

"I still haven't received my rugs. I never received an email when my order was shipped."


Rating 10/10
5/5
modified review posted

"Recieved the rugs when I was notified and they are beatiful."


Rating 10/10
5/5
modified review posted

"Rug looks great, like the colors, size, and texture."


Rating 10/10
5/5
modified review posted

"Fast delivery. Item il arrived as expected. I do wish that your website was a little more user friendly and you had a better option for returns. Other than that, can't beat your prices and selection. This is the 3rd tug I've ordered and I'll probably order more. "


Rating 10/10
5/5
modified review posted

"Quick, easy and a good product."


Rating 2/10
1/5
modified review posted

"I ordered the rug over two weeks ago and was charged twice. I have yet to receive the refund or my rug. I'm starting to think this is a scam. "


Rating 2/10
1/5
modified review posted

"Wrong rug delivered....AGAIN. Still cannot get them to pay shipping back. Still have not received my refunds for previous orders.
"


Rating 10/10
5/5
modified review posted

"Love me rug and I get tons of compliments on it! Exactly what I was looking for! "


Rating 10/10
5/5
modified review posted

"Great prices, fast delivery!"


Ratings Calculation Change


Share Rugs USA's store rating

Rugs USA is a Merchant Member! Learn more

Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,838 merchant members.