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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA Rugs USA Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.15/10 8.15/10
    Chance of future purchase: Rating 7.85/10 7.85/10
    Shipping & packaging: Rating 8.14/10 8.14/10
    Customer service: Rating 6.63/10 6.63/10
    Return/Replacement policy: Rating 5.39/10 5.39/10

20,783 Customer Reviews

Rating 4/10
2/5
modified review posted

"The rug that was sent was the wrong color and I was disappointed in the way they handled the situation. I ended up keeping the one they sent and ordered from another company for my other rugs."


Rating 10/10
5/5
modified review posted

"I like the rug very happy with it. timely delivery"


Rating 10/10
5/5
modified review posted

"Prompt shipment, and excellent quality for a very reasonable price!"


Rating 10/10
5/5
modified review posted

"Quick delivery, very satisfied with the product"


Rating 10/10
5/5
modified review posted

"Love the rug! It's perfect for the space. The smell is a little overwhelming but it's starting to fade. The price was great too! "


Rating 10/10
5/5
modified review posted

"Awesome rug and fast delivery! Very happy with my purchase! "


Rating 10/10
5/5
modified review posted

"No complaints here, the dark tan run was as pictured, same size, color, look, everything. Delivered in a couple of days - I was beyond surprised with how quickly it came. I would suggest a great pad underneath, it's not a rough as most jute rugs, which is a good thing, but slips around. "


Rating 10/10
5/5
modified review posted

"Great quality - great customer service"


Rating 10/10
5/5
modified review posted

"Ordered two rugs, both look great!"


Rating 6/10
3/5
modified review posted

"I think the customer service needs improvement. My rug smelled really bad and it's not my first order so I know there is a smell and they need to be aired out. I got a nasty reply to my concern of the smell. It's been a month at least and it still smells. An apology would have been nice. But I just got ridiculed on how to not vacuum the rug. "


Rating 10/10
5/5
modified review posted

"The rug was high quality and exactly what I was looking for!"


Rating 6/10
3/5
modified review posted

"right now, my first rug, this rug, which was returned, has not been credited to my account.

I like the rug we finally chose.

when I get credited, my rating will go up
"


Rating 10/10
5/5
modified review posted

"Fast shipping, great quality "


Rating 10/10
5/5
modified review posted

"I purchased 4 area rugs, love them all and the colors coordinate nicely, as I had hoped.

"


Rating 10/10
5/5
modified review posted

"Rug is beautiful and exactly as pictured. Due to weather in NE, delivery was delayed,yet I was notified ahead of time. "


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Rugs USA is a Merchant Member! Learn more

Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,839 merchant members.