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posted May-23-2012 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Rugs USA did a great job. The product was exactly as described, the price was good and the delivery was quick.","link":"http:\/\/www.resellerratings.com\/store\/Rugs_USA\/comment\/1569092#comment1569092","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Rugs_USA.jpg","store_name":"Rugs USA","username":"deb9","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Geat price,fast free shipping.This is my 2nd purchase and i will purchase from them again.","link":"http:\/\/www.resellerratings.com\/store\/Rugs_USA\/comment\/1568642#comment1568642","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Rugs_USA.jpg","store_name":"Rugs USA","username":"daviscarlton","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I love the rug and it came very quickly. My only complaint would be that I had it in my cart to order with a discount and when I finally decided to place the order the discount had expired. There wasn\u0027t anywhere where it said the expiration date. If I had known the discount would expire, I would\u0027ve ordered it sooner.","link":"http:\/\/www.resellerratings.com\/store\/Rugs_USA\/comment\/1567220#comment1567220","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Rugs_USA.jpg","store_name":"Rugs USA","username":"kstshaffer","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very happy with our purchase. The rug looks great in our living room. The color \u0027enchant\u0027 is soft grey with bluish undertones. The quality is very good for what you pay. We were looking to buy an affordable stylish rug that would last for a few years and wouldn\u0027t make us cry if we spilled red wine on it. This was my first experience with Rugs USA after 3 friends raved about it...and I agree! I will buy my next rug from here. ","link":"http:\/\/www.resellerratings.com\/store\/Rugs_USA\/comment\/1566878#comment1566878","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Rugs_USA.jpg","store_name":"Rugs USA","username":"ebennion","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Overall Rugs USA has provided great customer service. WE have ordered 2 rugs from them. The first we loved and is great quality, the second, we hated and had to return. It was $50 to return but would have been $80 if Rugs USA didn\u0027t provide a pre-paid label. The online chat service is great and very convenient for simple questions you may have concerning your order and you dont\u0027 have to sit on hold on the phone. ","link":"http:\/\/www.resellerratings.com\/store\/Rugs_USA\/comment\/1566032#comment1566032","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Rugs_USA.jpg","store_name":"Rugs USA","username":"cmuehlberg","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very good, thank you! A great range of rugs, affordable, an easy to navigate website, and quick and efficient delivery.","link":"http:\/\/www.resellerratings.com\/store\/Rugs_USA\/comment\/1565918#comment1565918","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Rugs_USA.jpg","store_name":"Rugs USA","username":"Jennifer_N","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The online sale went well, but I only received one rug instead of two rugs as ordered","link":"http:\/\/www.resellerratings.com\/store\/Rugs_USA\/comment\/1564784#comment1564784","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Rugs_USA.jpg","store_name":"Rugs USA","username":"klingj90","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great! I received my rug quickly and saved over $150.00 by buying this rug online instead of buying at Bed bath and Beyond. The variety and the prices are great. I will buy from Rugs USA again and will recommend to friends and family.","link":"http:\/\/www.resellerratings.com\/store\/Rugs_USA\/comment\/1564162#comment1564162","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Rugs_USA.jpg","store_name":"Rugs USA","username":"cacau","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DO NOT USE! While they do have many positive reviews, please look at the proportion of negative reviews and the number of people still waiting for delivery or refunds. This business has a \u0022C+\u0022 rating with the Better Business Bureau and an insane amount of complaints. I wish I would have done more research before I ordered. <br><br>Placed order for rug on May 3rd. Received notification that order was \u0022shipped\u0022 and \u0022complete\u0022 on May 10th. It is May 22nd and the rug is still sitting in their warehouse. Attempted to contact CS via their website a week ago and never heard back. Called yesterday and the CS rep said she would email the warehouse manager and get back to me. Called back today after no email or phone call and another CS rep said that they are still waiting for the warehouse manager to email them back. CS rep wouldn\u0027t do anything else but put another note in the computer that I called back. Absolutely ridiculous. ","link":"http:\/\/www.resellerratings.com\/store\/Rugs_USA\/comment\/1563338#comment1563338","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Rugs_USA.jpg","store_name":"Rugs USA","username":"lwmiddleton","rating":"1"}, "single");){kind=link}
"Ok. I love the rug...it was delivered quickly and was plush and thick and looks great. I did have some issues with customer service but it was resolved (after 2 weeks and 4 calls). Customer service had short waits and quick verbal response. However, the promised refund was for whatever reason not being processed by the computer and took 3 extra phone calls and an extra week to go through."