We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.91/10 6.91/10
    Chance of future purchase: Rating 5.24/10 5.24/10
    Shipping & packaging: Rating 6.02/10 6.02/10
    Customer service: Rating 3.80/10 3.80/10
    Return/Replacement policy: Rating 2.25/10 2.25/10

16,599 Customer Reviews

Rating 10/10
5/5
modified review posted

"I ordered the rug on Monday and it was delivered Friday. The rug is beautiful and looks exactly like the view on the Internet."


Rating 10/10
5/5
modified review posted

"The rug arrived and was very nice - good quality for the price."


Rating 2/10
1/5
modified review posted

"After 3 weeks of no notice regarding shipment of my order, I contacted RugsUSA. I received no response the 1st time. When I did hear back, they said they would look into my order. Several days later, I received an e-mail saying my order was cancelled. No explanation given & I was never told the item was on backorder or anything. Very disappointed with communication & customer service!"


Rating 2/10
1/5
modified review posted

"The rug took ages to get here, then looked nothing like it did in the photo. Then I was charged for the return. This company is awful."


Rating 10/10
5/5
modified review posted

"Exactly as pictured. Good quality and quick free shipment. "


Rating 2/10
1/5
modified review posted

"I AM NOT REALLY GIVING THEM, EVEN A 1, BUT THAT IS THE LOWEST RATING I SAW ON YOUR SURVEY.
I HAVE BEEN A PROFESSIONAL ASID INTERIOR DESIGNER, FOR 32 YEARS, AND THIS IS MY FIRST TIME ORDERING FROM THEM. THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH, CAN'T GET INTO CUSTOMER SERVICE OR RETURNS, SPENT MANY HOURS ON PHONE. NEVER, EVER AGAIN!!!!!!!!
"


Rating 8/10
4/5
modified review posted

"Rug is beautiful. Shipping was quick. The rug has a strong rubber/plastic smell but it is dissipating. Great purchase for the price. "


Rating 10/10
5/5
modified review posted

"I am very happy with the rug I ordered for my dining room! Much softer than I imagined!"


Rating 10/10
5/5
modified review posted

"Colors true to description, great service and prices."


Rating 10/10
5/5
modified review posted

"Great selection. Thank you. We are happy with our rug!"


Rating 10/10
5/5
modified review posted

"Great experience! Shipped quickly and the rug is beautiful! "


Rating 10/10
5/5
modified review posted

"quick service, good quality, excellent value -- will order again"


Rating 6/10
3/5
modified review posted

"Love the rug. But it was delivered when no one was home and it must have rained and the rug one side was soaked. Needs to be packaged more water proof. "


Rating 10/10
5/5
modified review posted

"Beautiful product, price was great and free shipping was great! I love the quality and color. Color was very true to picture"


Rating 10/10
5/5
modified review posted

"The color of the rug was not quite as pictured on the web site. It was, however, exactly as described in the comments section. It is the absolutely perfect color for the room! It's lush and beautiful. I couldn't be happier. "


Rugs USA is a Merchant Member! Learn more

Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,844 merchant members.