We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.21/10 7.21/10
    Chance of future purchase: Rating 5.35/10 5.35/10
    Shipping & packaging: Rating 6.20/10 6.20/10
    Customer service: Rating 4.07/10 4.07/10
    Return/Replacement policy: Rating 2.29/10 2.29/10

17,864 Customer Reviews

Rating 10/10
5/5
modified review posted

"Excellent product and service. Totally recommended"


Rating 2/10
1/5
modified review posted

"I ordered my rug on Nov 2nd. When it was not shipped within 10 business days I called and was assured it would be shipped within 24 hours. After no rug at my house, I called again 3-4 days later and was once more ASSURED that the rug would be shipped by Monday Nov. 24th. The individual I spoke with on the phone was also appalled that my order had not been shipped. Come Monday, Nov. 24th - I was sent an email cancelling my order and telling me there was an error on your end and that I will not be getting the rug that I spent hours choosing. Major fail. I'll be letting all of my friends know. "


Rating 8/10
4/5
modified review posted

"I ordered 3 rugs on 11/3/2014, I received 1 thus far, then I noticed one was cancelled, I called customer service and they said it was no longer available and other rug would ship in 2 weeks. "


Rating 10/10
5/5
modified review posted

"Excellent price, came quickly and was wrapped well. The rug is just like the picture and I love it."


Rating 10/10
5/5
modified review posted

"Rugs were of good quality and delivery was very fast, I was very happy with my selections and the prices were fabulous!"


Rating 2/10
1/5
modified review posted

"Delivered a long rug. Correct rug out of stock. My first and last tine ordering with them"


Rating 2/10
1/5
modified review posted

"Rug arrived with very large stain the length of the rug. We need a replacement."


Rating 10/10
5/5
modified review posted

"happy with rug and purchase experience"


Rating 10/10
5/5
modified review posted

"Very nice rug at a great price, free shipping and arrived super fast! I was hesitant purchasing a large rug without seeing it in person, my expectations were exceeded. Ready to place another order. Thank you! "


Rating 10/10
5/5
modified review posted

"Rugs were as pictured, and were what I was looking for. Arrived promptly."


Rating 10/10
5/5
modified review posted

"Great service, great prices, and I love the rugs that we have ordered!"


Rating 10/10
5/5
modified review posted

"Very nice and comfy carpet!"


Rating 10/10
5/5
modified review posted

"So soft and a gorgeous color! "


Rating 2/10
1/5
modified review posted

"My order wasn't filled because apparently there was only 1 rug left in stock which was deemed unsuitable to sell. The rug pad was already delivered to me which I didn't even want since I don't have the rug but don't want to pay for return shipping. Disappointed!"


Rating 10/10
5/5
modified review posted

"Excellent color and material is nice too!!
Received after calling on the status so!! But loved it!
"


Rugs USA is a Merchant Member! Learn more

Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,911 merchant members.