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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.90/10 6.90/10
    Chance of future purchase: Rating 5.36/10 5.36/10
    Shipping & packaging: Rating 6.16/10 6.16/10
    Customer service: Rating 4.10/10 4.10/10
    Return/Replacement policy: Rating 2.19/10 2.19/10

23,310 Customer Reviews

No Avatar

Verified Customer
Rating 4/10
2/5

"I was completely sold on this rug, I was so excited to finally have it in our living room, but when it came in the mail it almost looked as if it was used...I understand that this rug would have little tweaks in the weave, because it's jute. But, unfortunately the rug came with way too many frayed knots, that makes it look awful. We contemplated returning it, but shipping was way too expensive. If we had to do it all over, we would not have got the jute aND gone with rug usa's more traditional rugs . We're living with our regret????"


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Verified Customer
Rating 10/10
5/5

"Great Rugs, i got two for either sides of my queen bed. So soft, so plush, too cheap for the great quality. You will need rug tape. But honestly no complaints about this rug. Also the color is more creamy than it is white. But still amazing."


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Verified Customer
Rating 4/10
2/5

"There were complications with my order and I was charged and received two rugs. When I tried to explain the problem I was still required to pay to ship the extra rug back!!"


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Verified Customer
Rating 10/10
5/5

"Excellent quality rug. Nice coloration. Delivered on time."


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Verified Customer
Rating 10/10
5/5

"The rugs are great. Delivery was right on time and they kept me informed on when the rugs were shipped and expected delivery times.

The experience was easy with no drama and a great product.
"


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Verified Customer
Rating 2/10
1/5

"The two rugs I ordered were supposed to be the same rug & color, but in two different sizes. Instead, the colors do not match (one blue/gray & the other charcoal) and when I sent the charcoal one back and ordered it again, I was still sent the wrong charcoal color."


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Verified Customer
Rating 10/10
5/5

"The order arrived quickly with no issues, I had no issues with ordering or service. Purchased a rug during a sale and got an excellent item for a great price. Will buy again."


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Verified Customer
Rating 10/10
5/5

"Perfect shipping, rug matched description and image on website, quality material and quality packaging at a quality (sale) price. Love Rugs USA!"


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Verified Customer
Rating 2/10
1/5

"Stay away from these crooks!

Ordered 2 rugs, one arrived with mildew in it. Rotten to the core. I notified immediately with pictures.

I was told that my refund would depend on the success of Rugs USA's claim against the carrier UPS!!!
1) I don't have to be dragged into internal disputes. 2) UPS had the rugs for 3 days and clearly have nothing to do with mildew.

This was 2 weeks ago, I am still waiting for my $ 600.00 or news for that matter.

Disgusting lot

"


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Verified Customer
Rating 10/10
5/5

"Great quality rug for an even better price."


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Verified Customer
Rating 4/10
2/5

"I tried to exchange the rug I bought because Rugsusa sent me the wrong color. They told me that they don't do exchanges and that I would have to mail it back and redo my order. I told them I did not know my coupon codes but they did not care.

Bad customer service.
"


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Verified Customer
Rating 10/10
5/5

"It shipped quickly and seems to be of good quality. "


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Verified Customer
Rating 2/10
1/5

"I will never buy a rug from Rugs USA again. The rug I ordered was nothing like the color that was shown on their website.They tried to charge me $49.00 to return it. It cost only $15.00 at my local post office.I bought a similar rug on the Target website for half the cost and it was also made in America!!!!"


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Verified Customer
Rating 10/10
5/5

"Love the rug. Color true to on line picture. Looks amazing in my dining room. Would absolutely order from rugs usa again"


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Verified Customer
Rating 10/10
5/5

"We knowingly ordered a rug that was on back order. Rugs USA made sure we knew when the rug was expected to be delivered from the beginning. The rug came a week earlier than the expected date. The rug is exactly like the picture and extremely soft. Price was excellent. I highly recommend Rugs USA. I will shop here again. "


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