We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.90/10 6.90/10
    Chance of future purchase: Rating 5.37/10 5.37/10
    Shipping & packaging: Rating 6.10/10 6.10/10
    Customer service: Rating 3.95/10 3.95/10
    Return/Replacement policy: Rating 2.76/10 2.76/10

15,618 Customer Reviews

Rating 10/10
5/5
modified review posted

"The delivery was quick and easy and I love that I didn't have to pay extra for it. The product was great and exceeded my expectations. "


Rating 2/10
1/5
modified review posted

"It took 3 weeks for the rug to be shipped (without notice or warning) from the warehouse (whereas the rug pad came within 7 days of my order) it arrived just wrapped in lousy plastic no box or other protection and when I got it there was three yellow stains the size of a golf ball on the white areas of my rug. It's a hassle to send it back, as its 6x4 feet. I will not be ordering through this website again. "


Rating 10/10
5/5
modified review posted

"Your service was faster than I thought it would be. The rugs are beautiful but I forgot to allow for the dark red color and our white dog!"


Rating 10/10
5/5
modified review posted

"Rug is great. Exactly how described in ad"


Rating 10/10
5/5
modified review posted

"Excellent selection, unbeatable price AND quality. Friendly customer service with fast shipping for free. I will be buying from them again soon! Thank you!!"


Rating 10/10
5/5
modified review posted

"Great price, great service."


Rating 2/10
1/5
modified review posted

"I had to return the rug since the color was not as described (the silver was actually very purple looking). However my issue was more with how difficult and cumbersome the return process was and how expensive the return itself was ($50). I was really disappointed and will likely never purchase anything from rugs.com again based on this experience. "


Rating 10/10
5/5
modified review posted

"Love my new rug! great price and great quality!"


Rating 10/10
5/5
modified review posted

"Purchased a rug & rug pad. Both arrived on schedule. Very pleased with rug.."


Rating 10/10
5/5
modified review posted

"I love my new rug and it was delivered super quick!"


Rating 10/10
5/5
modified review posted

"Arrived early and product was better than described in reviews."


Rating 8/10
4/5
modified review posted

"Service was good and I like the look of the rug. It is not as soft as I was expecting per some of the reviews, and the backing is thinner than expected. But seems to be a good product overall."


Rating 10/10
5/5
modified review posted

"I purchased two rugs from Rugs USA and was amazed at how fast the shipping was (and it was Free on top of that!). The quality of the rugs were excellent as well, I would highly recommend this company!"


Rating 10/10
5/5
modified review posted

"Completely satisfied! Will definitely order again from rugs.com"


Rating 8/10
4/5
modified review posted

"the rug isn't as nice as i thought it would be. it is dull and in the picture it didn't look that way."


Rugs USA is a Merchant Member! Learn more

Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,856 merchant members.