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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1 MADISON ST.
    • Contact: CSERVICE@RUGLOTS.COM
    • Phone: 1.888.744.8851
    • Customer Support: 1.888.744.8851
    • Business Hours: 9-5pm EST. Mon-Fri
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.44/10 8.44/10
    Chance of future purchase: Rating 8.33/10 8.33/10
    Shipping & packaging: Rating 8.61/10 8.61/10
    Customer service: Rating 8.75/10 8.75/10
    Return/Replacement policy: Rating 6.67/10 6.67/10

What is this?

210 Customer Reviews

Rating 10/10
5/5
modified review posted

"Rug Lots is a great place to shop for anyone looking for an area rug. The website is simple to maneuver and they have rugs for any taste. Ordering was simple and and shipping was free! I was kept informed of the progress of the shipment via emails which I truly appreciated. My rug has arrived and looks beautiful and I'm sure once all the wrinkles from being rolled up work out, it will look even better. I'd recommend this site to anyone looking for an area rug."


Rating 10/10
5/5
modified review posted

"It came exactly as pictured!"


Rating 2/10
1/5
modified review posted

"We have not received the order as of yet."

modified review Rep reply posted Jul-02-2014

RugLots, Ruglots.com rep has responded

“Hello Lowell,
We are sorry to hear that there was a delay in shipment of the order due to large number of orders. Your order has been shipped via Fed EX under TR# 540197030110 and is estimated to be delivered to you on July 8th. Kindly accept our apologies.

Please feel free to contact us at 888-744-8851 or email us at cservice@ruglots.com, in case you have any questions or concerns.

Warm regards,
Cathy
Customer Care Team
888-744-8851”


Rating 10/10
5/5
modified review posted

"Prompt delivery, good product."


Rating 10/10
5/5
modified review posted

"great low pricing . willing to give discount."


Rating 10/10
5/5
modified review posted

"It was just what i ordered and delivered quickly. great service"


Rating 10/10
5/5
modified review posted

"Wonderful rugs--they are perfect!!!"


Rating 10/10
5/5
modified review posted

"Quick delivery, excellent quality!"


Rating 10/10
5/5
modified review posted

"great service fast shipping
"


Rating 10/10
5/5
modified review posted

"Great rug and great customer service!"


Rating 10/10
5/5
modified review posted

"Very nice products and delivered quickly, and at a good price."


Rating 10/10
5/5
modified review posted

"No comment for this transaction."


Rating 2/10
1/5
modified review posted

"They sent the wrong item out of the two I ordered which was supposed to work together for me and my design. In order to return them their return policy was so difficult that it took them weeks to even figure out a way to get me a label to ship them back. It was supposed to be a 24 hour to 48 hour turnaround. They lied to me. Time and time again they said they take care of it 3 1/2 weeks went by still nothing. Meanwhile they had my money. It took over a month to return them because they insist that you request a return code via email from them and if you dont have the code on the items when shipped back they refuse them.

They also in the process asked if they gave me another discount if would I just keep the rugs and make it go away.

They are deceitful ...they are dishonest ...they are the worst business people and I will never buy from them again. Also when you call them for customer support you can barely understand anything that is being said.
"

modified review Rep reply posted Jul-01-2014

RugLots, Ruglots.com rep has responded

“Hello James,

I am Julie, Customer Care representative at RugLots. I am sorry to hear that you had some issues regarding the order. I would be happy to resolve the issue for you at a priority.

We're trying to establish our brand in the market and we're trying improve our processes and provide a better customer service everyday. Fast service and quick resolutions to issues is key to our efforts everyday here.

Please feel free to contact us at 888-744-8851 or email us at cservice@ruglots.com.

Sincerely,
Julie
Customer Care Team
888-744-8851”


Rating 10/10
5/5
modified review posted

"My experience with Ruglots.com could not have been better, I'll explain why. This is for all of you shoppers out there (which sadly I am one) who have ever made a purchase online that seemed to go through just fine, you completed the order process, got your order number and assumed your item was safely on it's way to you and all that was left was to wait for it to be delivered, only to have this happen... Sometime within the next few days or sometimes even weeks, you get the dreaded email apologizing that your item is NOT available, GRRRRRRRRR! sooooooo frustrating, right? Especially when it was something that you REALLY, REALLY wanted or had been searching for, for what seemed like FOREVER!! Well this was what had appeared to have happened (BUT DIDN'T) with the rug I had found at Ruglots, that I so dearly wanted because of it's size mostly... and the color... and the design...AND the PRICE!!!! ( lol, what can I say, just that there it was, it all came together and I HAD TO HAVE IT!) I'm sure plenty of you can relate. Anyway, very soon after I placed the order I was notified that while the rug wasn't available at that exact time, I could still get it but would just have to wait a few weeks. First, I was surprised at how fast they emailed me to let me know but at the same time soooooooo disappointed because I thought, here we go... and was sure this was not going to end well and my search for yet another rug was going to continue yet again (which the thought of made me crazy). But honestly, because they were so prompt in letting me know, were very apologetic AND had offered to give me a discount on the cost because of the inconvenience of having to wait, I reluctantly decided to let my guard down and do the wait and see thing. Well, not only did I receive that very rug, it was exactly as advertised and BEAUTIFUL!!!!! Exceeded my expectations, fit the space perfectly, (the dimensions given were spot on) is well made without a stitch out of place. I can't tell you how HAPPY I am. Ruglots were true to their word and stood behind it. Which in my experience is more than not the way it usually turns out when this kind of situation occurs. They answered my emails promptly and kept me updated the whole time. They didn't forget about me and it meant alot. Having had my own business I know how important good customer service is and I realize that what a lot of people do is just expect it without being appreciative when a company does deliver. I am appreciative and feel good being able to pass along my experience to other shoppers. Ruglots was excellent and I will definitely shop there again. Hope this helps and that you get the same service as I did. "


Rating 10/10
5/5
modified review posted

"I am very happy with my purchase and the customer service of rug lots."


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