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Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1 MADISON ST.
    • Contact: CSERVICE@RUGLOTS.COM
    • Phone: 1.888.744.8851
    • Customer Support: 1.888.744.8851
    • Business Hours: 9-5pm EST. Mon-Fri
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.19/10 7.19/10
    Chance of future purchase: Rating 5.28/10 5.28/10
    Shipping & packaging: Rating 5.56/10 5.56/10
    Customer service: Rating 5.63/10 5.63/10
    Return/Replacement policy: Rating 3.50/10 3.50/10

What is this?

258 Customer Reviews

Rating 10/10
5/5
modified review posted

"Great rug quality and fast service!"


Rating 10/10
5/5
modified review posted

"I appreciated the online and phone follow-up by the team. My package had to be shipped to Canada and the team really accommodated this. Thank you! "


Rating 10/10
5/5
modified review posted

"Fast shipping...rug looks great months later. Very satisfied. Great price compared to what similar country stores was selling the rug for."


Rating 4/10
2/5
modified review posted

"I've grown to love the rug although the colors are nothing like they appeared on the website. There is an obvious patch of longer of fabric on the rug which makes it appear slightly discolored compared to the rest of rug. Shipping took a little longer than I expected, only to find that it would arrive rolled up very carelessly and bent out of shape. Eventually it laid flat because it's a high quality rug, but I would be hesitant to ever trust shipping from ruglots.com again. The price was ideal even though none of the many advertised sales discounts were applicable. I give them 2.5/5 stars"


Rating 10/10
5/5
modified review posted

"Good price, good quality and quick delivery"


Rating 10/10
5/5
modified review posted

"The rug I bought, is awesome, I received it in the time I was supposed to, The rug is in excellent shape, I Love it.
Great Job Ruglots. This was the first time I'd ever ordered anything like this online. I have referred you to my Sons and my friends, and if, I need anymore, I will come straight back to you!!!! Thanks again for an easy Transaction!
Mrs.Sharon Caldwell
"


Rating 10/10
5/5
modified review posted

"Rug was received very quickly and was exactly what what was represented on line. I'm very happy with this purchase. Great rug and great service!! "


Rating 10/10
5/5
modified review posted

"We are very happy with our purchase from Rug Lots"


Rating 10/10
5/5
modified review posted

"Love the rug & it was delivered quickly "


Rating 10/10
5/5
modified review posted

"My order was delivered when they said they would and in perfect condition. It was a child's rug and judging by the pictures, it was a big hit."


Rating 10/10
5/5
modified review posted

"Great, prompt service. The rug is as advertised, and the colors are beautiful. Very happy with this purchase and would recommend Ruglots.com to others."


Rating 10/10
5/5
modified review posted

"Very very good customer service. 2 of our friends loved our rug so much, they ordered one of their own! "


Rating 10/10
5/5
modified review posted

"I had searched for a while for 2 area rugs, that I finally found at Ruglots. They're exactly as they appeared on the site and delivery was quick. Thanks!"


Rating 10/10
5/5
modified review posted

"Rug was delivered quickly. Exactly as shown and my daughter loves it!"


Rating 4/10
2/5
modified review posted

"It took 9 days for my order to ship despite it being told it would only 1-2. I emailed customer service multiple times on different days and was repeatedly told it was shipping that day, only to have it not ship like they claimed. The customer service was very polite and professional, but I was not happy with the wait time for my order to ship or the fact that I was given wrong information multiple times. Happy with the rug, but not with the service. Will not order from them again. "


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Ruglots.com is a merchant member
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