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Ratings Rating
Store Information Store Info
Full Rating Profile
  • Rating 9.80/10 179 reviews

    9.80 / 100
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    Ruglots.com is a merchant member
    Ruglots.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,874 merchant members.
  • Ruglots.com contact information

    • Address: 1 MADISON ST.
    • Contact: CSERVICE@RUGLOTS.COM
    • Phone: 1.888.744.8851
    • Customer Support: 1.888.744.8851
    • Business Hours: 9-5pm EST. Mon-Fri
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing Rating 8.57/10 8.57/10
    Chance of future purchase: Rating 8.13/10 8.13/10
    Shipping & packaging: Rating 8.44/10 8.44/10
    Customer service: Rating 8.57/10 8.57/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

All 179 Customer Reviews

Rating 10/10
5/5
modified review posted

"Rug Lots Exceeded all exp actions, any future purchases will, no doubt be made fro Rug Lots. One of the best companies I have ever had dealings with."




Rating 10/10
5/5
modified review posted

"The process was seamless, the product perfect, the delivery fast."


Rating 10/10
5/5
modified review posted

"I really love this National Geographic rug. Very pretty! And it goes great with my purple couch and green accents."


Rating 10/10
5/5
modified review posted

"Happy to have found the same rug pattern, after many years of enjoying the first one. This time I added runner to complement as well."


Rating 10/10
5/5
modified review posted

"I'm very happy with my purchase!!"


Rating 10/10
5/5
modified review posted

"Great customer service. May take them a while with certain things like refunds but they come through. Rug is gorgeous. Is wrinkled from being rolled up, so they suggest putting in direct sun to loosen the jute and help it lay flat. They were very helpful!! "


Rating 10/10
5/5
modified review posted

"The rugs are of good quality, and were delivered promptly."


Rating 10/10
5/5
modified review posted

"It was delivered OK. Nothing special it was waiting at door, undamaged"


Rating 8/10
4/5
modified review posted

"Great customer service and fast shipments. I will buy from this company again!"


Rating 10/10
5/5
modified review posted

"Fast delivery. Items arrived in great shape. Totally satisfied with both rugs I ordered."


Rating 10/10
5/5
modified review posted

"The rug was beautiful. It was packed rolled up and not creased at all. Great price for a nice size rug. "


Rating 10/10
5/5
modified review posted

"Beat all other pricing. Free shipping and quality product. I'm in love with my new rug!"


Rating 10/10
5/5
modified review posted

"The rug was priced great, arrived quickly, and is just what we wanted."


Rating 10/10
5/5
modified review posted

"There was an issue with my order when it arrived but customer service was AMAZING in agreeing to a solution that made everyone happy! Very pleased. Will shop again and highly recommend!"


Rating 10/10
5/5
modified review posted

"Excellent price and the delivery was within faster than I could have expected!"