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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1 MADISON ST.
    • Contact: CSERVICE@RUGLOTS.COM
    • Phone: 1.888.744.8851
    • Customer Support: 1.888.744.8851
    • Business Hours: 9-5pm EST. Mon-Fri
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.21/10 8.21/10
    Chance of future purchase: Rating 7.14/10 7.14/10
    Shipping & packaging: Rating 6.07/10 6.07/10
    Customer service: Rating 7.14/10 7.14/10
    Return/Replacement policy: Rating 4.38/10 4.38/10

What is this?

241 Customer Reviews

Rating 10/10
5/5
modified review posted

"Very happy with my experience. My rug was excellent and shipment was fast. Will definitely use them again"


Rating 10/10
5/5
modified review posted

"Everything went very smoothly with my order and it arrived in good time. Happy with the rug!"


Rating 10/10
5/5
modified review posted

"Their service and attention to quality was excellent. One rug I ordered they would not send because it was the last in stock and not up to their standards. The one they did send was so beautiful and perfect for the spot I has planned. I highly recommend doing business with Rug Lots. I certainly will again."


Rating 10/10
5/5
modified review posted

"Rug is exactly as pictured, arrived on time and was several hundred dollars lower in cost than on other sites. What more could anyone ask for?"


Rating 10/10
5/5
modified review posted

"Very satisfied with the quality of the rug and the prompt delivery. "


Rating 10/10
5/5
modified review posted

"I ordered my rug on Wednesday and it arrived on Saturday!! The process was seamless. "


Rating 10/10
5/5
modified review posted

"Love my new rug! Customer service was very helpful. The colors and quality are true to the description. "


Rating 10/10
5/5
modified review posted

"I have purchased two rug pads and I am very happy with both. I have hardwood floors and my rugs stay in place very nicely. Both rugs were cut to meet the specific needs of my rug sizes and both fit perfectly."


Rating 10/10
5/5
modified review posted

"Rug quality was awesome, ordering was easy, description and color of rug was spot on and shipping was quick.
"


Rating 10/10
5/5
modified review posted

"Love the rug quality and color. The shipping was faster than I was expecting as well."


Rating 10/10
5/5
modified review posted

"Great products and customer service. Rug appeared exactly as it did on the website. In fact we ordered a coordinating rug for the adjacent room!"


Rating 2/10
1/5
modified review posted

"Not good for me. The color was not as represented on the web-site. The quality was not very good. The care instructions require only a non-rotating brush vacuum cleaner. I could see an exposed white lining along the edge of the orange rug. Carpet returned."


Rating 10/10
5/5
modified review posted

"nice rug. good price and shipping
"


Rating 10/10
5/5
modified review posted

"Very satisfied with the carpet that I ordered. We had good choices
and it goes perfect with my decor. Thank you
"


Rating 8/10
4/5
modified review posted

"i was disappointed because the rug was navy blue and not light blue. If you put a navy oriental next to this rug you would definately think it was lighter. I pulled two rugs up to compare them also but I'm not going to return because of the cost !!! Have a nice one "


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