We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Ruby Lane Ruby Lane Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.76/10 6.76/10
    Chance of future purchase: Rating 8.98/10 8.98/10
    Shipping & packaging: Rating 8.82/10 8.82/10
    Customer service: Rating 8.79/10 8.79/10
    Return/Replacement policy: Rating 7.24/10 7.24/10

18,502 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5

"Great experience from searching for the item I wanted through purchase to delivery. Everything went perfectly and was quite fun. Looking forward to many more "shopping trips" through Ruby Lane. Thanks!"


Rating 2/10
1/5

"RIP OFF. Bought a ring for my daughter that WAS NOT an antique although presented as such, and that was appraised at less than 50% of the price paid. Watch out for this vendor, especially Beacon Hill Jewelers."


No Avatar

Verified Customer
Rating 10/10
5/5

"My order didn't arrive first time, but second time it worked. Thanks to the seller's effort."


No Avatar

Verified Customer
Rating 10/10
5/5

"Fantastic seller with beautiful touches in packaging and handwritten items included with item. She cares and it shows. Very satisfied. "


No Avatar

Verified Customer
Rating 10/10
5/5

"excellent store with beautiful merchandise. I'm really pleased with the bohemian garnet ring. I intend to buy from them again. very fast email response in answer to my questions. pkg arrived very well wrapped in padding and tape but though it looked hard to open the tape pealed off easily, the ring was in a beautiful little gift box. it also included a beautiful postcard. I'm very glad I shopped there."


No Avatar

Verified Customer
Rating 10/10
5/5

"Transaction was very professionally handled. Would highly recommend this seller."


No Avatar

Verified Customer
Rating 10/10
5/5

"Vendor was extremely efficient. The entire transaction went very well."


No Avatar

Verified Customer
Rating 10/10
5/5

"I was searching for a replacement set of bohemian garnet earrings for my wife and found something perfect in Ruby Lane's collection. Thank you!"


No Avatar

Verified Customer
Rating 10/10
5/5

"I have never had a problem with any of the Ruby Lane vendors. Merchandise has always been what was expected. Delivery has always been timely. I will continue to shop with Ruby Lane."


No Avatar

Verified Customer
Rating 10/10
5/5

"Arrived on time and was packaged securely. Good shopping experience no complaints. "


No Avatar

Verified Customer
Rating 10/10
5/5

"I was very satisfied with my purchase"


No Avatar

Verified Customer
Rating 10/10
5/5

"Ruby Lane provides very quick service."


No Avatar

Verified Customer
Rating 10/10
5/5

"Love the so sweet and shabby chic pillow cover!! Thank You!"


No Avatar

Verified Customer
Rating 10/10
5/5

"The item was as pictured, very lovely earrings, super fast shipping and nice wrapping."


No Avatar

Verified Customer
Rating 2/10
1/5

"Terrible experience. The seller tried to charge me triple the shipping after I had paid for the item. It finally was delivered one month the later badly damaged. I never got a tracking number. Seller did not want to refund my money. She never responded timely about filing a claim. The claim will take 30 days. My money will be tied up for 2 months and I am not certain I will be reimbursed. I have been left in limbo for a problem that was the seller's, not mine. The item, an antique planter, should never have been shipped, especially the way that it was. Very disappointed and annoyed."


Ratings Calculation Change


Share Ruby Lane's store rating

Ruby Lane is a Merchant Member! Learn more

Ruby Lane is a merchant member
Ruby Lane participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,851 merchant members.