Placed an order for 2 headsets 4/24/06. 4/25/06, I realized I ordered the wrong sets so I then ordered the correct sets. I emailed them asking if what the "restocking fee" would be if I cancelled the original order. It was 'processed' but not yet shipped or pulled to ship.
On 4/26/06 I get an email that says no problem on cancelling the order, there would be a 25% restocking fee and that the CSR would take care of that for me. WHAT? I inquired..I didn't say do it! Thus, I call them, tell them I didn't say cancel the order and I wasn't paying them $17.50 of my hard earned money just so he can click a screen that says cancel (no restocking involved, as they didn't pull the material), and he says he will take care of it.
Two days later I email asking when the items will ship. He replied that the 'correct parts' I ordered are on back order until the 5/14/05 and has no indication of when the other parts will be available to ship. WTF? I tell him that the parts were not listed as 'out of stock' when I ordered and he replied that their inventory PC and their ordering PC do not communicate.
I will never, EVER order from this company again and I HIGHLY recommend you avoid them like the plague.
Ron Ayers Motorsports
