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"I hate having to review companies poorly. However, when a company acts in a way such as to infer fraud and dishonesty, it is only fair that I pass along the experience.I purchased a rather inexpensive part from rompalicious.com back a few months ago. The total was under $30. Upon receiving the part, I discovered I wouldn't be needing it. I quickly contacted Connie at Rompalicious, who attempted to convince me to keep the part anyway. That struck me as strange because her reasoning was due to me having to pay a 20% restocking fee. I didn't need the part so I wasn't about to keep it. I requested a return authorization. She emailed that this would take a few days. What? Upon finally receiving the RA (after contacting again), I dropped $10 on shipping it cross-country to the address specified, labeled as specified. Weeks pass. The package turns up on my doorstep showing an incorrect address. I contact Connie at Rompalicious yet again. This time I am quite angry, as this part is now up to $40. She flat out lies to me and emails that I will receive a postage paid label from the company to return the item. It never came. It has been three months now. Not only did I get stuck with a part I didn't need. But, now am out additional postage trying to return the item.PLEASE consider me a reasonable person. Do not do business with ROMPALICIOUS if you think you may need to return an item. It was clear from the first attempt at returning, that this company had no intention of accepting my return. Dishonest practices in a tough economy. Horrible experience!Greg"
"Easy transaction...Fast Shipping...Great price....Excellent comunication."
"Did a lot of shopping around and decided to go with Rompalicious 4X4 and I'm not sorry I did. Site was easy to navigate and with the help of the diagrams it made the parts I needed easy to find. Not to forget the courteous staff service and FAST delivery time. Would I do it again, you bet I would!!"
"Reasonable price, great service"
"track bar is good and i liked it alot "
"Nice service; good site; good communication via email, including order followup and verification of delivery. Product was what I ordered, although only moderately happy with it (not a rompalicious issue)"
"I wasn't familiar with Rompalicious before a few months ago, but they had the best price on the part I needed, free shipping with order over $100 and accepted paypal, I figured it was safe to risk it with an unknown. It was well worth it, I know depending on where someone lives the shipping time may be drastically different, however for me it was virtually next day. UPS had the part faster than I could have guess and it was exactly as pictured. That can be a big deal. Also they have a way of verifying the part is in stock before ordering, for me that was god send becuase I had orders with another Jeeps parts house that were back ordered for weeks and they never let me know. I hate it when I have the time to work on a project and project sits because it is waiting on parts to be delivered. I was very impressed with Rompalicious, I will diffidently using them again. Heck I already have."
"Very good experiance. The Web site offered the diagrams that made parts selection a snap. The local Auto parts dealers could not find teh parts I needed. Rompalicious 4X4 not only had them they delivered in just a few days. No more running all over looking for parts. I'll be back for sure. "
"WOW!!!! what great customer service...... 100% customer satisfaction, Connie you were AWSOME.. thank you romp for having available for what quadratec and jcwhitney couldn't get for me. this IS my new jeep store to go back to. and your speed on your shipping is superb. i'll double the 5 stars on your rating, thanks from Houston TX....."
"Excellent service. Prices are below market. Recommend!"
"My order was shipped and delivered promptly. It was exactly what I ordered at a lower cost than other providers."
"Great prices, Free shipping, Great service."
"The Best Little Jeep Supply Company on the Internet!!!Great prices, great service, easy to deal with. They are honest and care. Hassel free orders and returns.Always go to them first for what I need."
"The order went really smooth and arrived at the promised time! I will for sure be ordering more items from Rompalicious 4x4."
"Super fast shipping; speedy and knowledgeable customer service. Helped me pick out a jeep lift kit for my hubby for his birthday! Hubby said it was exactly the one he would have picked - and at the lowest price! Thanks to Ken and everyone else at Rompalicious!"
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